Very disappointed at this Wendy's location. The food is over cooked and dry. This location had no lettuce in the burgers and did not inform the customers. This establishment did not get my order correct. Very disappointed because I really like Wendys. Will not be coming back to this place. read more

Love this Wendy's location! Their spicy chicken nuggets and spicy chicken sandwich are really good. Their signature frosty's are to die for even when you dip french fries in them! read more

This location always had friendly staff, but recently I have had horrible customer service by Chyna. If she hates dealing with customers then maybe she should have a different position. read more

Today will be the last time we ever go to this Wendy's. We asked them to turn the volume down on the television or change the channel given the content was upsetting. No one else was in the store so we assumed there was no one watching. Their response was they had no remote and thus could do nothing. Once it was made clear they "did not have the capability" in the most condescending way possible we found the power button and turned it off ourselves. We were then told by the manager who barely spoke other than to say no before this we would have to turn the television on or leave. This was not done with any tact and the manager had obviously waited until after customers had come in to deliberately embarrass us as loudly as he could. So we stood up and left. The disrespect was clear and undeserved. End of story. Never again. read more

They were supposed to be open at 11:28pm, until 1am. They had the employees cars parked in front of the drive thru and two of them were smoking weed in the parking lot. Real professional. I understand it's Wendy's, but have some pride in what you do. Hey Wendy's I would clean house and hire a completely new staff. I was embarrassed for y'all. That is all now! read more

The service is bad they are extremely disrespectful and they don't go according to there price menu.

I go to Cal Poly Pomona and wanted a change of food other than what's on campus so I decided to go to the Wendy's down the street. Before I order or pay for anything I ask if they have WiFi available, the manager taking my order says they do. I tried for 15 mins trying to connect. All the lady's that work here are busy talking amongst themselves and changing the advertisements instead of helping their guests. Manager finally came over and tried on her phone and still couldn't get it to connect. Very annoyed that I wasted my money and my time coming to this establishment. read more

Worst drive thru I've ever seen. Don't go here if you're in a hurry. After waiting 20 minutes in drive thru decide to go inside which took even longer. I'm not sure they wanted to be in business read more

I usually only buy chili from here because I think it's the absolute best chili you can buy from a fast food place.

This is the worst branch of Wendy's ever been to. The employees do not value customers at all - they were very rude. YELP and their signs say they close at 1:00am, no specifity of this being the drive-thru window. The employees as well as the night manager has no consideration of customers walking from the Double Tree Hilton to their branch because no one will clean the dining area anymore. And even after telling them the intent is to just buy the food and not eat there, they did not even consider opening the door for the customers. Furthermore, we saw the employee making a gesture that they would come out and physically fight the customers. Very bad customer service. I wish this branch closes down. read more

They messed up my order and gave me salty fries. I ordered a broccoli and cheese potato and they gave me bacon and cheese. I found out on the freeway when i told my boyfriend feed me mah potato! and i got a mouth full of bacon yuck... so it was too late to return it. I HATE BACON. i was not happy. The receipt even said broccoli and cheese. Stupid B@*%$ cant read? read more

Had problems today ordering the four for four the gentlemen didn't understand me and didn't tell me fries were included came home with wrong order hubby wanted. read more

Great food always tastes fresh and great customer service to go with it! Luckily each time I go Elaine is working on the registers she always has a bright smile and she's fast and careful with her orders! Once I requested a special kids meal toy and as I waited for my order to be completed somebody put the toy in the kids meal and she double checked to see if that was the toy I requested and it was not and she changed it to the one I want! She will call your orders out by your name in the happiest manner! If Elaine is working on your order I can almost guarantee you will be satisfied! She'll keep me coming back that's for sure! Great job Elaine M!:) read more

Wendy's had a big promo for the chkn tenders the other day. I went thru drive thru and said the password wrong and the cashier laughed and I corrected it. Told him my order. He said drive up let me see ur phone I said ok. When I finally get up to window. I showed the email he says it's supposed to be in the app I said ok I can download it and open it for u. Give me a min. He says he has a line and to get out of line and come back thru for the rest. I said I'm getting something with ea free order even tho the email says no purchase necessary. All this time u wasting u could've given me my 3 orders with no extra time added. Needless to say another family member was 2 cars behind me with her own carload and got all her orders. But not me when I emailed the store the same cashier answered and said he gave me my orders when he didn't. I pointed out to him that he dragged his convo and held the line up even more. read more

10 minutes to 11 in the morning the meat of a hamburgers were barely warm and the fries were all dark and nasty told him I wanted a refund took 10 minutes to get that done they offered me free food and I said no way why would you want free food that's disgusting when you have no customers in the building and only two in the Drive-Thru you really can't make something fresh as a commercial says read more

I came here yesterday for lunch. I ordered four chicken sandwiches (2 Spicy & 2 Homestyle). When I get to the drive up window the employee tells me that they have to make the 2 Home Style chicken sandwiches and they asked me to park on the side while I wait. After waiting for over 10 minutes (and 12 cars later), the employee brings me my order. When I get home, I realized that they gave me the wrong sandwiches. Are you kidding me? After all that waiting? I call to speak to the manager and this guy, Tim Phan, who claims to be the manager answers me. I told him what happened. He doesn't even apologize or acknowledge their mistake. He says that if I want a refund, I have to drive back to get a refund. I told him that I would like a full refund over the phone since I paid via credit card. He said "NO!" and he did not offer any alternative solution. So rude! This is not how you treat customers. Please have a Regional Manager contact me. I have already left a message with your Customer Service Reps. read more

This Wendy's used to be good. The past two times I went my burgers were dry and possibly over cooked. Not to mention the service has been really slow anytime I went this past year read more

Date: 6/14/2019 Time: 9:50 PM Joseph on the counter was rude. When I got my to go order, it was on a tray.I have to tell him it's to go, and he responded, "I know." Then he put my order in the bag. I ordered a combo meal, I then asked him if this came with a drink. He said, "Did you get a cup?" I said no. He then gave me a cup and said, "Now you do." I left and called the restaurant asking for the manager. He did not introduced himself but he just said, "How can I help you?" with a condescending voice. I kept on repeating to talk to the manager, he kept on answering me "how can I help you." I got irritated with the way he responded. So, I ask for the corporate number, he did not give it to me, instead he hang up the telephone and I can hear some noise at the background. I called them again (909)598-5681 for 15 times, but the phone was busy. On my 16th call, someone picked up the phone but did not say anything, I can hear them talking. I stayed on the phone for more than 40 minutes, but nobody answered. I usually don't post any reviews, but the behavior of the staff and the poor customer service including the manager is unacceptable and needed to be addressed. I am hoping that Wendy's corporate management will look into this incident and take necessary steps to correct/improve the SERVICE and the BEHAVIOR of the staff. We found that the trend in ratings for this particular Wendy's has been in decline, and this was shown with the service we received today. read more

This is probably the poorest service I have ever experience at a fast food restaurant. First of all I was ordering a 4 for 4$ and there was no chicken nuggets. After asking if I could get a substitute for the chicken nuggets, I was told no I cannot and I would be charged for the same price. After asking why, I was ignored multiple times by the drive thru employee. After approaching the window I was treated with no respect and ignored again waiting for a response at the window. Finally the supervisor decided to speak to me after ignoring me for at least 10 minutes and said no to getting a substitute. Finally after asking her "why" a couple times she offered to give me the junior fries with extreme attitude and did not make me feel welcome. Part of working at a fast food restaurant is customer service. I was shown terrible customer service from the drive thru employee and supervisor, who should be a role model. If you don't want to be treated terribly do not come here! Time: 11:15 P.M. Date: May 14, 2019 read more

Don't go thru the drive thru because your order will get messed up and the attitude of the drive thru employee (Lucila) is terrible. Plus make sure you get a receipt even if she tells you it's in the bag. I had to get out of my car and walk in to get my receipt. Get back in my car and begin to eat and my burger has cheese on it. My receipt says mustard only and the store manager had the nerve to tell me, "mustard only, means mustard and cheese. In my country, mustard only, means mustard only. And when Lucila answers back "mustard only" you expect to get mustard only. Now they want me to go back for a free meal. Ha, yeah right. And corporate is another set of lazy people just trying to pawn me off on anyone who wasn't in the office today. Wendy's lost another good customer. How many is that now? read more

Food was okay. Service for us wasn't too bad. But cause they were probably short handed in the back, they couldn't send someone out to clean the dining area. Dirtiest floor I've seen at a Wendy's. I'm not into dirty floors. They shouldn't be either. read more

I come to this particular Wendy's location quite often since I work close by and I am always pleased with the service. Whenever I go through the drive-through I usually see the same woman and she always has a smile on her face. read more

I stopped here out of no other choice since I was starving and about to jump on freeway so it was convenient. I ordered a bacon cheese burgers and literally the bacon was raw and not really cooked Yuck. read more

Could use faster service don't recommend this place if your on a lunch break at work if you have time to kill this place won't be a problem for you read more

Frosty and fries??? Best combination ever!!! You take the Wendy's fries (only Wendy's fries) and you dip it into the chocolate frosty and put it in your mouth.... Mmmmm read more

I enjoy Wendy's from time to time for a quick bite. My favorite item is their salads and the jalapeño burgers they used to have for a buck. What a deal! However they discontinued it shortly after having it. The store is usually clean and the staff are pretty friendly. I just wish the drive thru moved a bit faster. read more

For $10 you can get a dry chicken sandwich and a cold bland cheeseburger filled with mayonnaise. It made me really sad.

I recently went to Wendys this past weekend and I must say that I was very satisfied about my order the food was fresh and hot and very tasty. I ordered one of the lemonades and it was very good. It was so good I came back the next day and order the same thing all over again. And got the same results! read more

So I'm just leaving this franchise and was not happy with my visit here, first of all MARIBEL here is very rude, I ended up switching my order last minute and she handled it very unapropiate she spoke in Spanish to another associate thinking I didn't know what she said. She said "next time tell him his order is already made so just give it to him" in a nasty tone. I work in fast food as well and you can not say this to a customer whether the order is made or not , simply remake it and smile . This person needs to be retrained or removed from the kitchen . So disappointing I will not be returning to this restaurant. read more

I like Wendy's as a chain, but this location is totally lacking. Going through the drive-thru here is like playing Russian Roulette. Tonight is the third time we've had an issue with an incorrect order after going through the drive-thru. Two previous times we've had missing items that we were charged for, were on the receipt and were never placed in the bag. Tonight two different chicken sandwiches were ordered--one spicy chicken with no mayo and one regular chicken with no modifications but they wrapped them in the opposite wrappers: spicy in regular and regular in spicy so that two people were already biting into the incorrect sandwiches before realizing the mixup. Really? How hard is it to get an order correct? These are the people who think we should raise the minimum wage? Please! Do your job correctly! Complaining to the management is also pointless. I've notified them for the missing items and they're still screwing up. The managers resolution to the missing items was to say the staff had my name and I could go in to get the missing item "free" (it's not free if I already paid for it and you failed to give it to me) and how about making it super awkward where I have to go in and give my name and hope someone knows what I'm talking about. All I can say is if you're dying for Wendy's and this is the only nearby one then either dine in or sit at the window and make sure you have every item you paid for and its correct before you drive away. They need to step up their accuracy game. read more

I like Wendy's! I like their food! But this location needs lights outside. So dark & creepy! The Wendy sign is not even turned on. It's more for drive thru & not dinning in except during the day. Fix your lights! read more

This place is always open late and the food is always fresh. The staff is very friendly and polite despite the late hours. Usually places open late babe horrible service, but not here. I appreciate the bawm ass baconators!! read more

They couldnt even make my frosty right smh it was all watery like how hard is it to use a machine,plus my burger was bland and my chili was microwaved they couldve at least put 30 more seconds read more

I dislike this certain Wendy's all because my aunt found ants in her beverage and she drunk some .

very rude manager, older lady with bad makeup on, was belittling me and my family. she kept refusing to serve us and waving us away even though we made an online order and already paid for our meal. we kept telling her we had an online order we had already paid for, she said no you dont, and refused to talk to us after that. i had questions if we'd be charged for it, my family and i just wanted to leave and go somewhere else but obviously we didnt want to be charged for food we didnt get. she eventually walked away and we spoke to someone else and he got us our food but got the order very wrong. after some exchanging of several items of our meal to the correct order we finally got to leave. it probably took about 30mins to get everything sorted out. it was a waste of our time and money and we will not be back. read more

slow service it's horrible , the lady there doesn't know how to multi task that's why I never go here

Came here today because I just got off of class, I was hungry, this location is conveniently located right next to the 57 freeway, and my brother bought me a frosty keychain thing. This is my first time ever at Wendy's. I went through drive-thru because I was lazy and did not feel like leaving my car. I think this location was built for drive-thru since the drive-thru line space is so big. The man at the speaker was very kind and patient and answered all of my questions about the menu and the keychain in a happy tone. I could not find the prices for the fries on the menu so he just told them to me. I ordered fries and a frosty. He did not ask me what frosty flavor I wanted, and I did not think to specify. I ended up receiving a chocolate frosty and I was sad. I don't like chocolate flavored ice cream ): oh well, it was free anyways. Next time, I will be sure to specify vanilla. The fries were good and crunchy, and were not too salty. I will be coming back when I am craving fries and ice cream again! Maybe next time I will grab a burger, too. read more

The food is was good but the dining room is so disgusting. There's flies everywhere and the tables are all dirty. The seats were all ripped apart it was just uncomfortable eating in here. read more