The $5 Biggie Bag with the double cheeseburger option is the best fast food deal on the planet. You also have to pay the city's ripoff soda tax but you cannot blame Wendy's for that. I always buy two Biggie Bags because they are still cheaper than just one meal at another fast food joint down the street. I refrigerate any leftovers, which still taste great after being reheated the next day. The burgers taste the best from the huge fast food chains because they are always fresh and never frozen. The fries are delicious. The chicken nuggets have been greatly improved. All of the chicken products are pre-frozen yet still taste pretty good. The shakes taste below average but are still sufficiently good. I removed a star only because the neighborhood is declining and traffic sucks even though neither issue is Wendy's fault. The staff is always polite to me because I am always polite to them. If you confront the employees with a chip on your shoulder, how do you think they will respond? I always buy at the counter so that I can see the food being prepared and monitor for contamination or mistakes. read more

Wendy's - Burgers Near Me - Philadelphia, Pennsylvania

Went through the drive thru and they have no ice or cheese! How does a billion dollar company not have these necessary things to make their food. Don't get it. Unreal!! read more

Very rude customer service. It was on a Sunday night, the October 1st, 2023, when my boyfriend and I stopped to order something at the drive thru, one of the employee raised her tone on my man, started screaming for no reason, she was rushing us with the order, she was impatient, ignorant and nasty. At a moment, we wanted to give up and go to another fast food but we were too far in the line. Lastly, she messed up the order by adding something that I clearly mentioned not to add from the beginning. And the presentation of food was horrible. I was never a big fan of fast food restaurant but this night, I wanted to try Wendy just because it is closer to my house. Well, after this bad experience, I ain't never returning to this place. Poor service, no professionalism. read more

Fast service, good food, great quality for your buck. I love their frosty's. Especially when I am in need of a quick meal that is very satisfying. read more

Even before Covid, this place is a pretty bad Wendy's. I've literally never gone up to the drive through windows without having to wait to give my order, repeat it, and wait a long time to get it. Overall I think the fastest I've ever gotten out of the drive through was still 10 minutes, and I place my orders in advance on the app... The inside is also super gross, and the workers are always rude. I know fast food service is an awful job, but dang you don't need to scowl at me when I say thank you. Yeesh. The food itself is irregular. I've gotten frozen fries twice and once they were so salty, it was like swallowing sea water. As for the Covid situation, the inside hasn't gotten any cleaner and the workers either don't wear masks, or wear them so they're not covering their noses. I know it's hot, but I wear a mask all of the time in my hot af building at work. You get used to it I don't go in to complain because I'm not a psycho, and again it's a fast food restaurant, but the manager needs to run a tighter ship. Like, do the bare minimum to clean especially during a pandemic. Maybe don't scowl at customers. Don't sell frozen food? you should be able to hit low expectations read more

The worst place to eat ran by kids no adults . Got my order wrong not once ,not twice but 3 times. I will never come here again . Use to be a good spot but not anymore .. no organization what so ever phones and BS is more important then customers service... read more

the worst place to eat last week i drove to philadephia from jersey one of the workers came to work in a nurse uniform and did not wash her hands 7 of us questioned the manager, her response was " she has 2 jobs " i love wendy's but after seeing this i lost appetit for wendy's food read more

Worst service Slow Not professional Rude Food was cold Too much going on and there was more than enough people working read more

Took 5 Times to get an order right!!! They aren't paying attention to a very simple job & its a shame

How dumb can workers be to put French fries instead of bake potato. It's the constant messing up orders when it's written right in front of you. To have to be refunded over n over because of easy scewups. Makes no sense. Missing crackers no spoon for the chili.. atleast it's suppose to be teenagers I feel bad for the grown managers that don't train correctly. O well.. its expected read more

Please don't eat here! Me, my wife and my son got food poisoning after eating here on Friday December 3rd, 2021. Just wanted to treat my family to special on a Friday night and we ended being sick all weekend. Dehydrated, running to the bathroom, no energy. My wife swore we had covid, all rapid tests came back negative and the only thing different was the Wendy's we had. PLEASE DON'T EAT HERE!!!! read more

Wish you could give zero stars bc every time u order which I spend atleast 35-40$ 2xs a week yet the retards still can't get a simple order rite hope they enjoy cleaning up the mistakes i the row at the door each week and we are now done with these retards read more

bad service and the chicken sandwich I order was not cook it was really bad the soda that I had didn't had any flavor

got my whole order wrong and had an attitude about it. your night crew sucks the light skin girl working the drive thru has a terrible attitude, I ordered a double, got a single jr bacon cheeseburger. im not sure why yall haven't at least attempted to get it together. hope you close soon read more

This wendys is up the block from me that's why I come here . I don't want to have to drive out of my way to another Wendy's so I stick to the one close to my house. It seems like the staff here is unfriendly and miserable which makes my trip here very unsatisfied. Also, when I order from here they seem to forget to add part of my order and I sometimes need to make a U-turn and go back for missing items. This to me should have been checked before the bags get handed over to the customers. Well I think I will have to start going to another Wendy's because maybe if I go to another Wendy's the order will be correct and not be missing items. All I want is to be able to pull up get my order and it all be in the bag but not only that I want my food to taste good. I hate when they put wilted lettuce on my sandwich and I really hate when the French fries are cold when they should be hot I just ordered the food it should never be cold. I think management needs to keep a better eye on how things are running so they know exactly what is going on. read more

Service nasty and unwelcoming as always but especially tonight. $19 and change for the order and when I handed them a $50 she said oh no we don't take that. No sign that they only take exact change or that you have to use a cc. Just an ignorant laugh from a female employee as she walked away and talked with her co workers. Seriously, the only Wendy's this horrible. Why did I trust it this time. Went up the street to Taco Bell for friendly service and delicious food. Take a lesson 901 COTTMAN. The next time just answer your phone and I won't plaster it all over fb. Lesson learned. read more

Giving three stars because I have had some ok experiences here. The food is usually hot and fries are usually fresh. However more times than not this location is slow or messing up orders. Customers should not have to long waits when the store is not busy. read more

Nastyyyyyyy. Worst customer service ever. Anytime you go it's bad. Rude on speaker. Can't count on register. Never gives a receipt with order. Today was the last time going ever. Hair in food ! Never have hair nets. This place needs to be shut down ASAP read more

We stopped by the drive through today we had to wait for fries which was fine as they were fresh and hot our number ones were good. Our number 6 was super dry and cold not fresh at all we wanted to go back but we're in a pinch for time. Unfortunately this is one of the better Wendy's in our immediate area. We may consider giving it another try. read more

Had an absolutely horrendous experience here last week. It Took 20 minutes just to get an order and the manager and crew were just nothing short of totally incompetent. it was kind of like watching the Three Stooges live. I can only imagine how things run there when they're actually busy... To add insult to injury, the best the general manager would offer was a coupon good only at the same location because that's the only Store she is GM of. Who would possibly be forced to go back to the same place they're complaining about here and accept it? I do my best to avoid fast food if it all possible; do yourself a favor and avoid this Wendy's on Cottman just west of Oxford Avenue read more

Was there yesterday for drive thru order. Ordered 2 Baconator sandwiches. Supposed to have 2 burger patties but there was only one Pattie on each! Rip off! I couldn't complain to corporate because no receipt was given read more

If I could it would be zero stars. I placed a order via door dash at 6pm it is now an hour and half later and my food still hasn't been prepared. read more

Wildly inconsistent service. This time I ordered an apple pecan salad and a chocolate frosty. I received a salad that has neither apples nor pecans. I had to circle around and wait in line again for the frosty. I was already home before noticing the salad errors. Seems like a management and understaffing problem. read more

It was poor service. The employees had a major attitude wasn't paying attention and was trying to make me get back in line for some fries that I asked for with my order. I get home and my burger as well as my daughter burger was raw. Then I called to give the manager the complaint and she refused to get on the phone read more

At 5:10pm yesterday I visited this location with a buy 1 get 1 free coupon for Dave's Singles with Cheese. The order taker claimed that the manager had to approve all coupons (never mind the fact I just tore it out of the ad). I don't recall ever encountering that problem before @ a Wendy's or any other fast food location for that matter. She said that she was in her office (mind you when I first came in the restaurant there were zero customers out there) and had to approve the coupon before even attempting to ring up my order! Meanwhile, another customer came in the restaurant and she immediately rang up that person's order. I had to wait 7 to 10 minutes before someone in authority got up to the counter to approve the coupon (no apologies given), let alone have said order rung up. In the meantime, you had @ least 5 associates just standing around talking and doing zip. Probably because of this, it took another 3 minutes after my order was done for one of them to rudely shove my order in a bag! Also, I was feeling a little light headed while waiting with my head down - and I would have thought someone would offer me a complimentary beverage (even in Philly) or a drink of water as common courtesy for my wait - no such luck! In the interim, NO other customers came in after the person I mentioned who came in and unlike myself was immediately rung up. I also suspect a racially discriminatory element was in play at this location since I happen to be of a different racial group than that of the associates and the other customer. IMO if their late founder Dave Thomas was aware of an incident such as this he would be spinning in his grave! Today I used - with no issues whatever - a similar coupon at the Wendy's on Huntingdon Pike near the Giant - and service was stellar there. Am guessing I'd best stay on the 24 bus an extra 20 minutes or so to get to the Huntingdon Pike location or drive an extra 10 minutes to the Huntingdon Pike location to get proper service going forward. Other advantages the Huntingdon Pike location offers are 2 percent lower sales tax AND no extortionate beverage tax (thanks a lot, Mayor Kenney & City Council?!) read more

Save your money!!! The service was horrible the food was so dry I felt like I AC eating sand. They gave me a hand full of fries that looked like they were cook this morning! I got a large soda with. Literally 5 ice cubes on a warm day. WTF!!! read more

I hate giving bad reviews... but this location always disappoints. My review is based off of multiple visits, because I wanted to give it a chance. One visit, my daughter and I went in- simply for an order of fries, we waited over 20 minutes- for an order of fries! One visit, the food was just really meh, tasted very dry as if it was sitting. Another visit(over last btw)- there was some creepy crawly bug roaming the booths-during dinner time- could only imagine what crawls during the night. The staff generally isn't the most friendly, most of them seem miserable and as if they hate their jobs. Some of them seem lost and just standing around. They don't seem very efficient either- the wait time is pretty long for a fast food restaurant. The dining room is usually messy- overflowing trash cans, tables that clearly haven't been wiped all shift, trash on the floor-which could be blamed by messy customers- however the employees should keep up on it. Soda machine selection seems to be slim some days- a lot of stuff tends to be out. The "fresh" lemonade tends to look pitiful- practically emptied. Overall this place has turned into such a dump, such a shame because it was close and convenient for "quick" meals. read more

This is the worst Wendy's I have EVER been to. The place was disgusting slippery floors and dirty. the food was Luke warm and bland. The soda machine had no ice and no syrup. Service was terrible. Things were forgotten on our order. I don't ever write reviews but was so disappointed I downloaded the app. WOW. Don't eat here. read more

AN AVERAGE WENDY'S! Not exactly fine dining but average for a hamburger joint. I've never heard of any complaints here. And although they yelp that they're located in Fox Chase, you won't find them there. They're only yards away from the BURHOLME HONOR SQUARE on "Five Points." They may need some geography lessons but their food is A-OK! Also Beth Ann, the last I checked, french fries are potatoes. read more

Hate this Wendy's. They gave me the wrong orders. Ask for Jr. Cheeseburgers with extra cheese but they gave me Jr bacon cheeseburger with a single cheese. First off I didn't want bacon, lettuce or tomato on my burger. That's why I wanted a regular cheese burger. I'm so pissed because now I have to throw away the burger. Whatever I'm pissed and hope this place gets shut down and turns into a McDonald's. read more

The food is ok for a fast food restaurant but the customer service was horrible. They are not friendly and the bathrooms wasn't clean and it wasnt even on a busy day that I went. I've been to other Wendy's but this one i'm really not into. read more

By far the WORST Wendy's I have ever gone too! No Potatoes! So they ask if I want to spend more and get fries...I didn't get a receipt! The Chili was cold...asked for hamburgers...got cheese burgers...nothing was right...just awful...I'll take the extra time and go to the one on Huntington Pike next time! read more

Unfortunately our order was not only almost 20$ for 2 sandwiches but my comrade the one US Marine who has the worst PTSD that I know of was served the wrong sandwich and his order was completely jacked up. I delt with my soggy Asiago #4 but ultimately being able to calm him down from freaking out and racing back to the restaurant and breaking someone's neck sucked. Please seek another Wendy's... read more

i used to go to the wendys at cottman and bustleton, but after there was a huge plastic piece I almost chocked on in my chicken wrap, I never went back. I LOVE this wendys, the people are so nice, and never messed my order up. I planned on writing a good review and always forgot, but i finally got around to it. its not ghetto, the employees really do care, love them there. I know its just fast food, but when you go to mcdees, and bk, and other wendys and ur orders constantly messed up or they don't give a shit, its nice to find a place I like to go to :)) thanks guys! read more

Terrible Service, Terrible Food - went there tongiht. Girl basically threw the food at me out the window with no "Thank you" or "Did you need anything else?" I know it's fast food but since you gave me a cold cheeseburger you couldn't take those 2 extra seconds to see if I needed anything else? Ughhh Robots read more