Walked in not a soul here, but you certainly are overstaffed with people behind the counter. Who are just lollygagging around --galumph galumph. Dear lord. I'm sitting at a table dining in next to a table that has food all over the floor plastic ware all over the floor, a balled up burger wrap, and a newspaper flung here and there. A moment or two ago one of the staff members came out from behind the counter And stopped at the table, looked at it and just kept going ---the place is a pigsty. I can see why the parking lot has only my car in it and it's not even 1230 yet. I happen to love Wendy's chili but my one pet peeve is they put burger pieces and I have one that's probably 1/2" x 3 1/2" long in chili which I am not gonna eat. See pic below reviews. read more

Wendy's - Wendy's chili with huge hamburger pcs in it. YUGG this - Burgers Near Me - North Olmsted, Ohio

Horrible. Absolutely terrible experience. I came here to order a baconator and some fries and maybe a drink. I chose the drive thru. This was the first of my mistakes. Person at the ordering place must have been ordering the entire menu because it was 30 mins and the line was still stationary. So I decided to go inside instead. Mistake number 2. If u thought the outside was bad, the inside makes the drive thru look like a walk in the park. Trash everywhere. People looked annoyed to take my order. Also I got 14 pickles when I asked for no pickles. Not even Ryan Trahan himself could give this place a 5 star review read more

Not one to leave reviews on fast food restaurants anymore but they deserve the five star for today. The manager came over to help the cashier since she was new and I was trying to get my birthday treat for my daughter, a free frosty. While having trouble getting it figured out the manager heard that it was both of our birthdays so she gave us both Frosty's. I also tacked on Dave's single with my mobile app purchase. The burger was really good & made perfectly and a great value because of the app deal. The cashier was very polite and the manager was so nice to give us the extra treat, and I think we got mediums, instead of just smalls on top of it. The inside was very clean. It had newer decor, too. A great visit overall. read more

Wendy's - Newer dining. - Burgers Near Me - North Olmsted, Ohio

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Horrible service computer system always down rude employees. Sad place food is always cold tired of pulling over waiting 10 fucking min for food shitty service read more

I sat at the drive thru for like 15 minutes and no one took my order. I just wanted my sandwich bruh.

This has got to be the worst fast food location in the entire state. They are so slow noncommunicative they take your cell phone out of your hand into the restaurant in order to process Apple Pay payments. I don't know how the store is clearly being run without any sort of manager or management, but holy shit read more

Awful. Waited entirely too long to order, then waited in line for 30 minutes. The person in front of me ended up getting a refund and leaving. We drove through, we had had enough. And the person behind us drove through too. The car two behind us ended up turning around and leaving after ordering. We should have known, we saw two other cars back up and leave before we ordered. This was at 6pm on a weekday. I'm never coming back here. I can spend my time and my money somewhere else. read more

The worst Wendy's I have ever experienced in my life! I would give this Wendy's zero stars if it was possible! I placed a mobile order, drove to the restaurant, and saw there were at least six cars sitting waiting to place their orders in the drive-through. My husband went inside to pick up the order and we waited a half an hour! Every car previously in the drive-through had now gone through, gotten their order, and left while we're STILL STANDING INSIDE waiting on our mobile order. When I questioned the woman at the front by the cash register ABOUT WHY A MOBILE ORDER was taking longer than a drive through order, she informed me: "that's what you get when you order food at a restaurant that only has three workers!" I replied "excuse me?" She then replied back: " you can always go order anywhere else!" AND when I got to my car, THE FRIES, & both sandwiches were cold! I WILL NEVER USE THIS WENDYS AGAIN! read more

One of the worst in the county and probably the state. Could not take credit cards, out of stuff, slow as hell.... Not sure how they are still open. read more

This place is so bad. first time here go through drive through. Not Friendly, doesn't tell me the price just says ok. I ordered a chicken Crossant and Coffee. another lady hands me my food and shuts window ... no coffee so I get her attention i rold her I ordered a coffee. she snaps back with a " I forgot to give it to you. it will be ok". now if that's not a poor excuse for customer service !! never going back here. I know it was going to be ok how about oh yeah here sorry about that! pissed off at me cause I wanted a coffee I ordered and paid for ! read more

RUBBER CHICKEN. I'm done. $8.02 for the spicy chicken combo, waste of money. Rubber chicken breast. I love this sandwich and this is the 3rd or 4th time, at multiple locations, that I've gotten the rubbery inedible chicken sandwich. Common sense says it's over cooked but it doesn't seem like it. Consistency like it's not done. It's hot & white. Just rubbery flabby soft gross. I'm done with Wendy's I can't deal with it anymore. I don't think I got a receipt but I was so perturbed I maybe threw it away in the bag. Not digging thru my trash to ask for a refund. Fries also were not hot. Diet Coke was fine. Staff was great tho. Very professional at the drive thru. They ought to taste test what's going out sometimes. Those chickens are shady. Sorry Wendy's but No more. read more

Worst fast food experience. Waiting In line 30 minutes for chicken nuggets!! I dont understand how this us possible. Will not be going to this "restaurant " ever again. read more

As of this writing, there are 31 reviews of this establishment, with an average of 1 star! There are valid reasons for this. This used to be a great Wendy's many years ago, but service and quality has plummeted bigtime. It seems that every time i've been to the drive-thru here lately, they forgot to put something in the bag. Even if I asked if it's in there! I'm sure there are some excellent, competent employees here, but it's probably the few that don't want to listen, or do their job properly, that drag the rest of them down. read more

I didn't even look for reviews of Wendy's. I mean who would need to review a fast food joint. Well next time I will. One star is way too much for this place. And it is averaging one star. My visit happened on June 27,2018 at 6 pm at night. And I went in for my food. I did not use the drive through. All I wanted was a salad. But I ended up leaving with a refund and no food. I went in to this place and it seemed clean and no problems. Well as I was waiting I happen to notice the lady with short red hair being very unclean. She had gloves on. Which was awesome except for the following. She touched the headset she had on multiple times to readjust it. She scratched her side. She rubbed her nose. She touched the trash can. All while not changing her gloves afterwards. She took the spoon that was in ketchup and banged the spoon against the trash to get rid of whatever was on the spoon. And put it back in the ketchup. WTF!!!! Who does that. It touched the trash. Change your gloves. Toss spoon in sink. Wash it. I am completely disgusted by this place. The manager on duty had very bad dandruff. As he was giving me my money back. He bent over to get the money. And the dandruff in his hair was nasty. Wash your hair with head and shoulders dude. I'm not happy. I'm waiting on a response from the gm of the store. Highly doubtful I'll receive the phone call. But go figure. I want everyone on Yelp to stay away from this place. It is not worthy of your money. I don't like to leave reviews like this. But I'm so upset right now. read more

If I can give 0 stars I would, not even worth 1 star. Walked in to order breakfast and the floors were disgusting. The lady at the register was so rude. Asked me and my family stay or go? We didn't understand or hear on her so we asked what she said. She said you staying or going with major attitude. So with that starting off we said To go. The registers were acting up and she was cussing the whole time in front of my 3 year old and the cook was cussing over the phone to an employee to get back from break. We ended up leaving without our food and asked for a refund. They said we don't do refunds. Worst experience ever. Will not go back ever again. read more

Pro- Food is very good, love their Baconators. Service is also good. Workers are friendly. Con- Drive-thru is slower than most. Definitely would reccomend ordering inside the restaurant read more

30 minutes in an unmoving line, didn't even make it to the speaker. Waste of a lunch break.

Not only is the chicken rubbery and the fries taste like week-old grease, they also opt to play NewsMax right wing propaganda on both TV screens. read more

4/28/2021 CRYSTAL was the employee she told us the store was closed at 12:15 when Wendy's is open till 1am. She said tell our manager we're shortstaffed the store is dirty and I'm tired and overwhelmed. Rudest employee at any restaurant ever! Corporate call me please read more

Very disappointing such a bad customer service with the biggest attitude! If you don't have a patience to listen to your customers you should not work with people ! read more

manager of all people was rude and didn't even want too speak too me after waiting in line for 20 mins went too the window where they told me they're aren't opened even tho it said it was open on the maps read more

Good Food. Poor service! Ordered online for pickup. When I got here the doors were locked, nobody would let me in and when I called nobody answered, yet there were people inside eating and ordering in line! So why were the doors locked?!? Why?! read more

Me and my brother got food poisoning here, the manager just called me a liar and didn't want to hear it. Definitely don't go to this location read more

This Wendy's location has got to be the worst Wendy's I've ever had. I ordered a baconator with ketchup only and I got just a plain cheeseburger. One single patty. No bacon. No cheese. Now I'm trying to call them and they aren't even answering the phone. I've been here before and the staff was rude and totally unprofessional. They really need to get their stuff together. Hire some people who actually know what customer service means. read more

there was a glove in my burger the service is so slow and bad and they treated me like a dog

Forced to give one star due software. they are not worth that one star. Ordered a spicy pretzels bacon pub sandwich. problem was they didn't take off the wax paper that separates the Munster cheese slices and grilled and prepped the served sandwich with it. Yaaaahhhhhhhh not appealing. Cold fries to top it off. Not worth your time, EAT anywhere else. read more

Abbigail, a hoster, was very rude to a job applicant that came by to ask for a job. Your hoster did not provide enough information to the young lady. Was actually pretty rude to her, telling her, she had to speak with the manager. (If looks could kill). The teenager asked, very politely and respectful, when the manager will be available, and again your worker rudely said "I don't know". It seems that your employee doesn't have any manners or common courtesy when representing your company. I was just here to dine-in with my son, and we both witnessed this. Very sad and a shame!!! read more

Why am I not surprised this particular Wendy's is 1/5 stars lol. I won't write a book here. Try not. I'll start off by saying I never once in my life filed a complaint on someone. I know how it goes, I worked for a restaurant before. Managers themselves get tired of customers just being a pain in the rear for any reason. Don't want their job to become harder. Basically they just don't want problems. I remember many times laughing with managers about how some customers were & complained. Even when one of us workers deserved to be complained on for something we done or said..... This evening(5/20/19 at 6:55pm) I was just completely stunned. All I did was show the brunette Girl that was running drive through my app code for $2 off a premium combo & that was the end of the world for her. Huffing & puffing rolling her eyes. I was at the drive thru window for like 90 seconds. As she was gathering things up just kept acting like a you know what looking at me. I was in a good mood. Can only imagine if I wasn't. The whole time I acted normal like nothing was wrong. At then end she like tossed & dropped the bag in my hand. I was inches away from just throwing that bag in her face & just driving away. I just said wow & drove away. On top of all that bs she didn't give me my frosty sundae that I assumed was in the bag. Maybe I should of been the one acting like an Ahole. Back to my point above. Waste of time bringing it up & not turning around for a $2 frosty. All I have to say is it's good for everyone including me I wasn't in a bad mood when this happened because I'd probably be sitting In the back of a cop car right about now. Was just grabbing dinner before hitting the interstate to drive home. Glad I don't live in that area because Wendy's is the only fast food I like. I can't be the only one this happened to tonight. That girl must of been going through some things. There's no excuse for that kind of bs. Story over read more

Check drive thru food. Ordered full size caesars salad. Got half garden salad that was marked taco salad!

DO NOT GO TO THIS WENDY'S! POTENTIAL HEALTH HAZARD! Was very wary of this Wendy's due to the other reviews on Yelp, but was extremely craving fried chicken. Because of this I ordered the most basic food possible, 2 spicy chicken sandwiches. The wait was approximately 10 minutes. During this wait its easy to hear the people in the back yelling at each other about the mistakes they had made on their orders. When my order arrived, I looked into the bag to see only one chicken sandwich- wasn't wrapped correctly I must add- and a receipt for a DIFFERENT ORDER. There were so many incorrect orders that I had to wait back in line with other customers with incorrect orders to get such orders fixed. When it was my turn, the lady working the register was very rude about fixing the order because of the incorrect receipt that they gave me. Took another 10 minutes for them to produced a second chicken sandwich. During my 20+ minute wait, I inspected the environment of the restaurant: the floors were EXTREMELY sticky, and that the counter-tops were very dirty. Dirty enough that I would say that it could breaching HEALTH VIOLATIONS. read more

I ordered a Junior Bacon Cheeseburger, and was very disappointed. There was approximately 0.8 inches ^2 of bacon on this sandwich, meaning they didn't simply forget, but however only put a fraction of a piece of bacon on. Not only that, the soda machine had about half of it's drinks stocked and actually ready to be dispensed. There was also absolutely no salt on my fries. But the spicy nugs were good! Also the employee Madisyn was excellent. She was very friendly. read more

If your ever thinking of going to Wendy's in North Olmsted, Don't. This place will make you regret all of your life's decisions with its long wait times, poor customer interactions and lack of attention to detail. I have come to this location numerous times with the expectation that they may this time get my order correct but lo and behold they find a way to mess it up. If you try to call and complain, management with say they do not like your attitude and hang up. read more

1)They took too long 2)The sprite:gross 3)The fries:not salty enough 4)I was saltier than the fries read more

This place is a rip off. Ordered 2 baconators at full price, ended up wth basically a plain cheesesbuger with 2 strips of bacon. Calling and complaining doesn't help. Save your money and go somewhere else. read more

30+ minutes in the drive through (once you are in line you are committed and can't leave. To only end up with a wrong orders. I've given this location several tries but always end up with wrong orders. read more

I've never had a problem with the food here. However, getting the food seems to be a nearly impossible feat. I showed up at 8:40 on a Tuesday evening, and got my six nuggets and a small fry 16 minutes later. Slowest drive through I've ever been to read more

Sucks. They don't care about the quality. The new fish was I sliver PD lettuce, a small wipe of sauce, a dry bun with over fried in old grease. Very disappointed not going back. Keep driving. read more

This location is horrible. Staff doesn't give a shit, they make you wait forever, their always goofing off. I won't go to this location anymore. read more

i waited in line for 45 minutes and then got out of line because everyone else was leaving. Also heard customers screaming hello into the speaker in the drive thru because no one would answer. So i went inside to order and not even 5 min of waiting in line someone told he it's not even worth it because she waited for 15 min and got her whole order wrong and got a refund. read more

Worse place ever never will go to this place again they make your food wrong refuse to give your money back employees and management laughs in your face and tells you to kick dirt I made complaint and I get a returning phone call at 10 pm from the franchisee on Friday night telling me I can have a coupon buy one get one free I wouldn't take something from them for free more in less buy something else read more