Being one of the scattered handful of MetroCenter eateries, I eat here occasionally. I have no issues with the food. It is always excellent. Incorrect orders are quickly replaced. Staff is attentive. Only FF place I've ever seen in MetroCenter where they come around asking about refills. However, this location has two glaring faults that I am not willing to overlook. First, they need more registers and a better ordering system. two registers and a poor line layout mean that you will wait in line during peak hours, you will stand awkwardly to the side waiting for your food, and you may get somebody else's food. They either need to implement a number system, or renovate to add additional registers. Second, the last time I ate there, my table was invaded by ants as we were eating. They were crawling along the windows, to the walls, until the sweat dripped down my brows as they climbed on my food. We reported it to management. If this issue is corrected, I'd be willing to bump my review to 3/5. Update 5/10/13: Still ants in dining area along front wall. Very disappointed as we mentioned this to management last time. 2/5 stands. Store otherwise clean (96 HD rating) so really a shame, but inexcusable for a well-oiled fast food machine. Update 6/15/13: Looks like they've got those ants dealt with finally. I'm willing to upgrade them to 3/5 at this time. A higher rating is not yet merited, as they continue to alternately ignore or comply with requests for plain sandwiches. Since I'm lactose intolerant, failure to comply can ruin my afternoon, so I take it pretty seriously. I'd say 1/3 to 1/2 of my orders need to be corrected...sometimes the fault lies with the cashier, sometimes back of house, but it persists. If they dealt with that I might be willing to move up to a 4/5. read more

I don't come on here much, but today I had to. I'm not sure if there has been a management change, but the morning crew has been killing it recently. So I had to applaud their efforts. Keep it up Wendy's morning crew, appreciate it! read more

Im not a picky person but the customer service was awful. The guy working the drive thru was very rude. They gave me the wrong sandwich and the frosty cream cold brew coffee looks and tastes like it has no coffee in it at all. Then had to wait at least 20 minutes in the drive thru for the sandwich. This place sucks read more

I hate this is the only Wendy's in a decent distance from my house. But it's always a wait. They are soo slow consistently. Went in a little before 6pm. There was a line in the drive thru and I saw only 1 person inside. I decided to go inside thinking it would be quicker. There were about 20 employees working but it took a good 10 minutes for someone to come take my order. They were switching drawers and after about 6 minutes a girl told me what was going on and said they would be with me shortly. After that it took another 5 minutes for them to change out the drawer. I waited about 10 minutes for my food (mind you there was 1 person ahead of me and he got his food while the drawers were being changed out). Fries weren't even hot and the place was kinda disgusting. Could use some customer service training. Say thank you/you're welcome to your customers...not mm hmm. Irks my nerves read more

Says they're open till 1am online. Got there at 10:55 and they're already closed? I order online and they told me I'd just get a refund? Super unprofessional to not be open during listed hours. Even has a sign on the front of the building that says "Open Late". What a joke. read more

Only three people working in the middle of dinner time. Drive thru is around the building, 3 people.... Why even be open?

I was served old cheeseburgers that had been sitting in the warming window. Horrible!

I was extremely disappointed with this Wendy's. No baked potatoes during the busy dinner hours. The condiments counter was a mess. The queue was disorganized. And even once I placed my order, it was 8 minutes until it was ready to go. Avoid. read more

Wendy's - The kitchen, which I watched while waiting for most of my 8 minutes. Not much going on. Lots of beeping. - Burgers Near Me - Nashville, Tennessee

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I was craving a burger and I don't eat beef very often. The only customer option was the drive through. The lines was long but I patiently waited. My burger was cold, bread oldies the fries were like warm. I was highly disappointed . Why do fast food places serve you something that they wouldn't want to eat themselves ? They already know the fri s are cold, the burger isn't fresh, yet they serve it anyway. I would never, it would go in the trash. read more

This Wendy's had the NICEST employees I've ever encountered! The mobile ordering worked PERFECTLY and we were given the best service. Even almost left without sauces and they chased us down! read more

I live nearby, so it's a convenient option to come by when I'm hungry. However, this location seems to just close whenever they want, rather than following their posted hours. Frequently, I will go through the drive 30 minutes to an hour before they close and will be greeted by an employee telling me that they're already closed or they're only taking Uber eats/DoorDash orders. Today I made a mobile order and went to go pick it up at 12:15am, 45 minutes before they close, and was told that they were already closed. I explained that I had already paid for the order and was simply told again that they were closed. No solution to my problem was offered and the employee behind the intercom wouldn't even respond to me when I asked how I could a refund for my unfulfilled order. read more

The short lady has a rude costumers service And she gave me in order that I didn't order read more

Worst service ever. I'm here picking up an order for Uber Eats at 11pm & waited almost an hour. 40 minutes to even get to the speaker. Luckily my customer was super nice but this is not acceptable. I understand during Covid right now they might not be able to have a full staff & I know we get busy sometimes. I know what it's like because I've worked in food service most of my life but I would never let this happen. No one even seemed apologetic or acted like they even cared. I'm sorry but I did NOT have a good experience here. read more

Do not go here unless you want to wait 20 minutes for your food. No clue why/how it takes so long at a "fast food" place.

Nicest people in Nashville, don't matter what the food is these people deserve the world

The absolute worst experience ever today. I went in and waited at the counter as I watched a world of staff moving about. I wanted a item that was right at the counter. Someone came to the counter. I said hello. She left without saying a word. No, someone will be right with you. I became increasingly PO'd . Ask another customer about his service. He said that the one girl would come up and help me. Finally , a young man came and ask if I had been helped. I told him him that I wanted a cookie. He said, you will have to wait on her. Unbelievable. read more

Great food, Extra friendly staff, but very slow for fast food. The friendly team made up for the lack of speed. Plus a free frosty for kids wearing their team sports uniform. Just a nice perk, since my son had his baseball uniform on read more

I stopped in with my family and overall great service. I looked at the reviews before coming but this was the only place open for Dine In. They didn't help us right away because they were packing orders but food was out within 5 minutes! Everything was good and it's all new and remodeled inside and out! Overall I give it a 4 because they are out of the strawberry frosty:/. read more

Wendys has the biggest problem here. I am reporting. I will not state here what is being done but i strongly suggest customers to refrain from this exact store. read more

so rude. everyone just gives u blank stares as if you have 3 heads. specifically asked for a few ranch sauces and didn't receive it so I asked again and she just threw one in my bag and shut the window. why is it so hard to treat customers like actual people burger was great though read more

Worst Wendy's ever! They were rude through drive through, lied about being out of potatoes, and after I told them multiple times I can't have cheese they put cheese on my potato. AWFUL!!! I wish I could give zero stars read more

The workers are kinda dumb and also slow. They don't say please, thank you, hi or anything else a civilized person would, just ghetto grunting and barking. Skip this place! Oh and the food sucks, obviously. read more

This Wendy's was very nasty! Look at the photos! We arrived at 715 pm. There are 5 workers present and not one has attempted to clean! You can smell the stench from the trash as you walk by. The floor was in desperate need of sweeping. My husband said his hamburger was hard and overlooked. Would never recommend this place. read more

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Terrible service. Ice storm on and we are in a vehicle that's too tall to go through the drive thru and despite the fact that there are signs all over saying the dinning room is now open they won't let us come in and order and then eat in the car. Way to be a person read more

Probably the worst Wendy's i have ever been too. Quick to take your order, but after that, you might as well park, because you're going to be waiting for a good minute. 25 minutes for a sandwich is unacceptable. read more

I've visited graveyards with more action than this place. Arrived at 4:10 left at 4:40 I just wanted a kids meal for my 5 year old. Managers walk up see a line say hi how you doing but don't even try and help the poor girl swamped at the counter. They just need to shut this place down it's pitiful Dave would be rolling over in his grave. read more

Quick and fresh is all I need from a fast food drive-thru and this Wendy's delivers. Don't be discouraged if the line is long because they are really fast at lunch to serve customers. read more

You have to be pretty hungry with everything else closed and a lot of time on your hands to want to eat here . It's not worth it. Terrible service, deplorable employees. read more

Worst Wendy's experience. We have been on a road trip around the US for two months and have visited approx 20 Wendy's. We like it for its salads because we are vegetarians. We always order our salads without chicken, which are cheaper. Here we asked for the discount and were refused it. The manager was called but she also said there was no discount and that she had worked there for 8 years and had never seen it. I wasn't quick enough to get old receipts out to show her. She then just took 90 cents off the whole bill.. Should have been £3. Not a large sum but it's just annoying. We were pressed for time, otherwise we would have gone somewhere else. read more

Would give this a Wendy's zero stars if possible. They never can get an order correct, and they aren't friendly.

Very rude lady at the window. Didn't say hi, thank you, was very short. Time of the wait was longer than normal and it wasn't even busy. Don't usually eat fast food, but usually people are more friendly. read more

Went to Wendy's at 11:53 to get a frosty (after being told the ice cream machine was down at McDonald's...shocker) and as soon as I pulled up the girl over the speaker said that they were closed. Checked and they don't close till 12:00. read more

Honestly the worst Wendy's I've been to. Extremely slow service and got my order entirely wrong - then refused to fix it......

Absolute nastiness. Fries were over salted just to start. Why are they open until 2am when they serve burgers at midnight that were cold and tasted like they were cooked at 2pm read more

I really like the management team. This place was clean and the manager treated his new employees with respect and patience while handleing my customer concern politely. Great Job, great food read more

out of all the Wendy's with awful service in America, this is, without a doubt, the absolute worst. so bad that i'm writing my very first and probably only yelp review. it's as if they no longer have any connection with the corporate side of Wendy's and now operate in a lawless, godless environment the likes of which the American consumer has never seen. you can go at 2 pm on a weekday and there will be 12 people working inside and nobody in line at the drive thru and you will wait no less than 10 minutes at the speaker before you hear "what do you want". it's genuinely comical how consistently bad every part of your experience will be here. if you want a spicy chicken sandwich your best bet is to order a baconator because they will almost certainly give you whatever they feel like making and not what you order. i pray the ghost of Dave Thomas descends upon this restaurant and purges it of all current employees so i can start going here again read more

The fries were so cold the crisped ones were soggy. Trying to eat them anyway caused them to be returned to the air - gah! The chicken nuggets were lukewarm. The soda was nice and cold though! The drive thru ordering process was hampered by no one at the payment window and a huge line of customers both inside and outside. However, the bad food means this gets crossed off my list. read more

Got there 20 MINUTES before close and they refused to serve us... cashier at drive thru cussed... 2:00 is well.... 2:00am... they told me to go to McDonalds read more

The manager was non pleasant. I asked for an item out of the ordinary and she rudely said, she could do it that time but don't ask again.

I'd give them 0 stars if I could. Have not a single clue how to run an efficient drive through. The wait typically exceeds 20 minutes to get your food. Once fed up with the drive wait you go inside to order food thinking it will be quicker but unfortunately it still takes 15 amore minutes to get an oder of chicken nuggets and fries. Pathetic really. read more