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Wendy's

1.6 (32 reviews)
InexpensiveBurgers, Fast Food
Open 6:30 am - 2:00 AM (Next day)
Updated 3 months ago

Order Wendy's Takeout or Delivery

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WENDY'S ATMOSPHERE

What's the vibe?
Good for groups
Good for kids

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a blurry view of a street at night

Slow drive thru service . Employee rude and smoking weed while at work Ambiance food not fresh.

Limp and cold French fries
Julie D.

I have tried this location a couple of times and the customer service is severely lacking. The last and final time I went was thre worst. I ordered through the drive through and noticed that the order was not right on the screen. I advised the person taking the order and she was so put out like it was my fault the wrong button was pushed. She corrected it but didn't tell the staff at the next window so I had to tell them again, still having the same response as the woman at the first window. I moved away from the drive through lane and checked the food ordered. The fries were cold, limp, and disgusting. So all and all, not worth going back.

a hamburger with lettuce and cheese

This is my second time coming to this Wendy's and they messed up my order I said no onions on my sandwich and they give me grilled onions on my sandwich as if I'm not allergic to onions y'all need better staffing and people who pay attention to detail this is supposed to be a regular bacon cheeseburger

Worker on phone

Horrible waited an hour in line to get up to the window for the girl to be sitting on her phone after we paid she proceeded to get back on her phone before taking the next customer five minutes later.

a business closed sign
Atl R.

On January 26, 2020 at 9:30 PM, I went to this Wendy's located at 6156 Covington Hwy, Lithonia, GA 30058. And I the worst experience. I ordered my food and while I was attempting to order my food, the person kept rushing me. Once I received my food, my order was all wrong. I then was told that in order for them to correct my order, I will have to pay an upcharge. I asked why do I have to pay an upcharge on a mistake that they made. I then requested a refund, and that's when several employees came to the window, rolling their eyes and mumbling. Once the closed the door, they started laughing. The manager never addressed my concern or never asked me what was the problem. The customer service is terrible here. This location needs to close ASAP. Save your money and do not go here!!!

a red counter with coffee machines

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1 month ago

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1 year ago

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2 years ago

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2 years ago

I spent $73.13 and they sent me only 4 hamburgers never again and I'm still waiting on my money back

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2 years ago

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3 years ago

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5 years ago

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6 years ago

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3 years ago

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4 years ago

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5 years ago

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6 years ago

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8 years ago

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8 years ago

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4 years ago

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11 years ago

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5 years ago

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11 years ago

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9 years ago

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6 years ago

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7 years ago

Nasty.. I've saw someone touching the actually patty while I was paying for my food.. I wanted a refund as soon as I saw that..

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10 years ago

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10 years ago

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5 years ago

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11 years ago

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10 years ago

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13 years ago

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9 years ago

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11 years ago

Always in drive thru FOREVER!!! The staff is very unenthusiastic and seems to be annoyed by servicing customers.

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7 years ago

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Photo of Dee D.
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10 years ago

Absolutely terrible, very bad service and my fries tasted like bleach. Never eat here

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Review Highlights - Wendy's

In addbe aware that all Wendy's offer at least ten types of tea just hit Fuze under betraying the mobile app.

Mentioned in 2 reviews

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1.3(29 reviews)
3.2 mi

Holy cow...I don't leave bad reviews but this is nuts. I placed an online order through the app as…read moreI pulled into the parking lot. 2 cars in the driveway. Order processed at 12:36.... Got to drive through at 1246 - 10 min for 2 cars. Immediately I hear "can you hold?" (How busy could he be?). I said sure. Then he asked again. I affirmed. "But you didn't say anything." Why is he arguing with me about holding - just do your job. Eventually I tell him my online order. Seemed to confuse him. "They're still working on it"...4 mins later I get it. It was just a whopper meal that took 15 mins. Haven't eaten yet. Needed to vent. Edit: ate the whopper. Paid for a double and some add ons. Got a standard whopper. Lost $3. :/

The absolute worst experience ever. After traveling for hours my daughter and I went to these…read morelocations drive thru and waited behind a car for 10 mins. They eventually drove off, and we pulled up only to be asked to hold on. Nice greeting then told to hold please. We held for 5 mins then asked if we could proceed and told to hold again. We waited another 5 mins and say someone come out the back door so we asked if he was a manager and if they were short staff he replied yes. I stated we been waiting for 10 mins and he said I'll get that fixed. Immediately the cashier came on the speaker and said, "what can I get for you" I then heard someone in the background say " and they can keep holding on for another 10 mins". We pulled off and looked in the restaurant only to see the entire staff standing by the registers laughing and talking. No customers nothing just employees being rude dismissing customers. I would request management to review their cameras and discuss the importance of customer service to all those working 12/21/25 from 7pm - 8pm. I guarantee they will see a decline in sales as its the fault of their staff keeping customers on hold for 10+ mins. Very unprofessional and rude causing me to never go or recommend this location again. Based on the previous review this place is a problem, and the District Manager needs to address it ASAP as the staff is disrupting the reputation of Burger King. Start with the staff from last night. Very unacceptable, being a professional, I'd write every person on that shift up especially the drive thru cashier and the staff hovering in the front by the registers clearly not taking their job or customers seriously.

Photos
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Wendy's - burgers - Updated May 2026

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