The service here was not very good. There was no thank you or any other polite commentary from the employees. I was simply another person they had to deal with. The reason I gave them two stars and not one is because the food was good. I can't speak to the ambience because I went through the drive-thru. Usually Wendy's has pretty good service but unfortunately this location is an exception. read more

Wendy's - Fast Food Near Me - Kernersville, North Carolina

It is rare that I write reviews for fast food chains, but it is also rare that I give places a One State review... We were almost home on a Sunday after a long weekend out of town and still needed to get some dinner quickly so we took this exit off the highway. It was about 8PM and I honestly had planned to go by Darrio. I saw the crazy line there, and thought to myself "Dairo is very efficient with their line, but that still looks like it will be a long time, and I am ready to be home".....We will return to this thought. So I looked next door and there was not much of a line at all at Wendy's so we just ran over there to hop in line. And we sat, and waited, and sat, and waited. We sat in line for 47 minutes until we got our food. You may be wondering who in their right mind would wait that long and not just get out of line and go somewhere else. Well, at this Wendy's there is a curb on both sides for the entire line around the building, so once you are in line you are stuck in line, no options to go anywhere. So back to the "long" line at Dairo, before we even got to the menu to place our order, there was ZERO line at the Dario. So moral of the story, just go to the Dario, do not waste your time at the Wendy's. I certainly will not be back. read more

Worst Wendy's experience EVER. Not only was the person taking my order extremely rude - the wait time was over 10 minutes although I was the only person in line. To top it off, my nuggets were missing from my order and I was given the wrong burger. I ordered a Dave's double and was given a baconator. I don't eat bacon as I am a practicing Muslim - so I had to throw it away!! Utterly offensive. No straws or napkins either. I'll take my money to Dairi Os right across the street next time. Hopefully they put this Wendy's out of business ASAP. Go Dairi Os!! read more

Acknowledge customers staffing at register instead of complaining about everything. Even the manager. Crazy how they think it's ok to ignore customers read more

Good was fresh and hot. Service was poor. Took closer to 5 minutes to order, and I was first in line. Staff seemed to be doing a lot of socializing, and no real system for getting food out seemed evident. read more

The service. The food. The 93% rate. The fries oil was burnt and had a nasty taste. The burgers were way overcooked. The people working there looks sloppy and couldn't care less about the customer. Very disappointed in what used to be a good burger. read more

Second time trying this Wendy's and sadly the results were just as disappointing as the first time. Saturday night, 10:15 pm and the drive through was five cars and a 20 min wait. When ordering I was very plain and simple with the request; "single burger, no cheese, no onions, large fry with ketchup." Asked me to repeat and I did. Paid and was handed my bag. Drove the two minutes to my hotel, checked inside the bag, no ketchup. Got to my room and opened up my sandwich, covered in ONIONS! And just to complete the hat trick....no salt on the fries. Why even stay open? read more

There was a hair in my food. Is all I have to say like wtf? Ts is literally disgusting. I was mid way into my biscuit too which just makes me sick. read more

Wendy's - Maple Bacon Chicken Croissant - Fast Food Near Me - Kernersville, North Carolina

Guy taking order not paying any attn to me in taking order or paying. Think it was the mgr. Busy talking to others. If mgr can't treat customers importantly, then who are employees to learn from? read more

Lost a star for leaving ketchup out of my drive through order. When you hop off the hwy to grab a quick bite, one missing thing ruins your meal. Drive through was fast and friendly. I do not recommend the new bacon breakfast burger. Too everything: salty mostly. read more

I went through the drive-thru today for a quick bite while traveling past and the food was good. I got a grilled chicken sandwich for the first time and enjoyed it. The employees that I interacted with were friendly and easy to understand too. Nice job Wendy's! read more

Went there 20 minutes before they closed and they told me they had a limited menu of nuggets and fries, because they were about to close. Dave would not be happy. This place has gone so far downhill. This will be the last visit for me though read more

Looked it up to see their reviews n seen 2. Wasn't surprised. Ordered butger no cheese. Got cheese. Complained. Then they banned me. Service bad too..girl at windowpane drive up so she could have a conversation w her boy friend in a truck at the window. Not to mention I never got sauce I asked for..then got back in line for sauces. Left and ce back a 3rd te cuz of the cheese on the burger I specifically ask them not to put on it. Awe yeah..had to blow my horn second time cuz she was still talking to her man when I came back around. Other were wainting for her to wrap it up w her man too so they cud order their 1st go round. Ambiance..wouldn't know..never went in.. Banning someone from an establishment is a very immature way of dealing with a guest when you are in the wrong. The only recite I received was the refund one..I never got the actually reciet..and now that I remember..those fries were so under cooked. read more

This is the absolute worst Wendy's I have ever been to. All the employees are slowing walking around looking confused. Nobody is wearing gloves when handling the food. They put my nuggets and fries in a tray on the counter while they were waiting on the burgers. I waited 15 min for the burgers to come up while my food on counter got cold, in the meantime they called other customers up to the counter and one of them literally leaned over my food and breathed all over it. I sent all the food back. When they remade it the burgers were cold. Nasty place did not eat food it was disgusting. read more

Very nice staff on the inside Breakfast biscuit are good Prices very reasonable Coffee is a bit strong - most folks like strong coffee - I like mine a bit weaker Easily rectified read more

Recommend this one out of a lot of Wendy's that I been to across the whole country this one has fast service in the drive through and friendly service and by far one of the cleanest stores I been to recently read more

Went through the drive thru and got back to work then realized the prices on the outside menu board were different than what we were charged. The double Wendy's combos was charged a dollar more and the FF box was 2/3 full. read more

Went here last night around 9pm. My cousin got chicken nuggets and fries, I just ate fries, and my aunt got a small cheeseburger. My cousin and I were fine, but my aunt got food poisoning. Definitely be careful with what you get here! Customer service was great, just had issues with the burger. read more

The manager here (I'm assuming), David, just made my day. Was offered a free Frosty! Thanks, David. Good location, clean washrooms, classic Wendy's food. Nice to find friendly staff, too. Enjoy! read more

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Horrible FAST food service! Took 30 minutes in the drive thru with only 5 cars on front of me! Don't recommend coming to this location again! read more

This Wendy's sucks !!! Can't go for lunch because it takes 30 minutes to get thru the line . Dinner takes almost as long which shouldn't take so long since they are always out of things !!! Would not recommend this place to a hungry homeless person . The staff seems nice but obviously they have an issue with poor management and inventory control. read more

It's take x ever, very lazy people, we were on line 20 minutes by the window, they should hire people who likes to work, very disappointed

Kind of hit or miss with this Wendys. Some times they nail it many times food is cold. They are almost always out of salads after 9.

This might be the worlds worst fast food location (I love wendys so this takes a lot out of me). At a usual dinner time getting through their fast food line look 25+ minutes. Once you are in line unless you want to risk puncturing a tire you can't get out of line. Then you move up to the window to sit while 4 out of 5 employees stand around doing nothing. Please get better, this was a terrible experience read more

I went to Wendy's on 66 at 10 after 2 to get lunch and I finally got out of there at 3:40 p.m. after all that time of waiting in line my food was cold when I got it. I will not go back there again. Their only excuse was sorry we're shorthanded. read more

I stopped by this restaurant at 1:30pm to eat inside. The line was backed up to the door, and there was only one register open. It took ten minutes to order. During this time, I noticed that the sanitation grade was a 92. I also observed French fries all over the floor near the fryer. There was a box that had been turned over in the back and either a broom or mop that was laying on the floor. When I got my drink, there were lids all over the counter. Most of the lid dispensers were empty. While eating, the line was still backed up and still only one register open. I've been in many Wendy's and have never seen one with these conditions. They are usually very clean and orderly. This one was not on this occasion. read more

What makes this place so awful is the employees. If they eff up your order, prepare to hear some back-and-forth banter among the employees about whose fault it is. And don't think they're in any hurry to correct it either!! I don't expect that much professionalism, but I also don't want to be chatted up at the drive-thru. So when I go, I always make sure I wear a baseball cap. read more

Ordered two meals, each with fries. Asked for extra ketchup and only received three packets total. They gave us the wrong nugget sauce and worst of all, no napkins. Next time we'll go to the Dairi-O next door. There's probably a reason Dairi-O was packed and there were only three cars at this Wendy's. read more

This Wendy's location is the slowest fast food restaurant I've ever been to. Sat in the drive through for over 30 minutes before even getting to order, then another 15+ minutes to get to the window for my food. I was late getting back to work because of this. I understand being busy, but this is inexcusable for a fast food franchise. read more

If I could give them 0 stars I would. We waited THIRTY MINUTES for our food! Just a burger and fries that we were sharing so only 1 order!!!! Something needs to be done. Seems as if there is no manager on duty and if there is he is not doing his job. read more

Would give it 0 starts if it was an option. I sat in the drive thru for 30 minutes waiting to order and receive my food. If it was an option, I would've easily decided to leave, but once you get in the drive thru you are literally stuck. The staff is rude and the food was disgusting. NEVER RETURNING TO THIS LOCATION! read more

Rudest employees around. I know they are under paid but it's still important to thank the drive through customer when you throw them their change. read more

Three different times different days and different time of the day I have gone to this location to get baked potato and chicken tenders. The order is either wrong cold for my last trip today the food was both cold and the chicken tenders were actually black. I had to get dressed drive back across town 12 minute drive they would not answer the phone when I called I spoke to a shift manager the only thing he would do was either give me back my money or replace the food. I told him this is the third time this has happened and that I wanted my money back and the food replaced because of the constant trips of having to come back. He would not do that and offered me 3 silly little coupons for a free regular cheeseburger which does not even cover the cost of the food or the gas to come back. I told him I do not eat your burgers he said that's the only coupons I have. This location has terrible customer service they overcharge you and apologize if you catch them on it. They don't care about the quality of the product they send out go somewhere else do not stop at this Wendy's you will be disappointed. read more

Absolutely the worst experience. The place was filthy. Trash over flowing, trash on the floors, bathrooms dirty, the wait staff to busy playing to get make sure we had our order. It took 5 times asking for our lemonade and no one seemed capable of pouring lemonade into a cup. Will NOT be back. read more

Service was good, it wasn't rush hour or anything. The place was clean, but there's one thing keeping me from 5 stars: the tea. The tea was terrible. The sweet tea tasted like it was loaded with sugar, and the unsweet tea was way too bitter. read more

Absolutely the worst Wendy's I've ever been to. It was a Sunday after church, and there were not nearly enough workers for the crowd. After waiting 10 minutes to order, they got mine and my daughter's wrong. We took it back, and waited some more. Never did get our order. I finally gave up and asked for my money back. No one seemed to be in charge. Never got an apology for the mix-up, and the guy who gave me my money back had the nerve to act irritated. I won't darken their doors again. I wish I could give this 0 stars. read more

You should try it again. I just visited this store and it was wonderful. The employees were nice and very helpful. The food was hot, fresh, and I did not have to wait even though they were very busy. I think the crowds speaks for itself. Every time I go to this store it's always packed. I highly recommend it. read more

Rubbery burger, limp lettuce, chili still ok but not worth driving around the building twice to get to the take out window. Drive thru must have been designed by a drunken sailor. Bring back the carolina classic and i may return read more

There are two Wendy's in Kernersville and I live way closer to the other one but refuse to go there because it is terrible. This one is always great, food is al aye hot, employees are always genuinely nice. read more

Service during lunch is normally slow, however today the host up front Patrick was doing an awesome job. He has a great upbeat attitude and handled the orders quickly. read more