When we first pulled in I thought -WOW, they have outside seating...love that, it was a beautiful day and that is where we will sit!
Upon entering the establishment we needed to wash our hands as we had been working outside and driving back home. My "good" WOW quickly changed.... both restrooms were occupied so long that we had to knock on the doors to see if anyone was in them. Minutes later one of the doors open and out walks an employee and he headed back into the kitchen. I entered the restroom to wash my hands but then realized there was no paper towels to dry them with. So I thought I would dry them in the other restroom but it was still occupied - then the door opened and another employee walks out of that bathroom. Yup, no paper towels in that one either. So then I wonder, did those employees wash their hands??? hmmmm
We proceeded to the kiosk to place our order, since there are no longer employees that greet you and take your order! I walked up to the girl at the counter and informed her that the restrooms needed paper towels, who was on her phone, she turned her head and said something to the manager, who was on her phone, that the restroom needed attention. She then told someone to grab her keys and put paper towels in the restroom, out walks one of the employees that was occupying the restroom earlier, so that told me he didn't wash his hands! We got our drinks and sit and waited for our name to be called, well that didn't happen, we later noticed that two bags were sitting on the counter, even though we stated we were dining in. I asked the girl if that was our order, she shrugged her head and said "I think so...", I looked in the bags and yes that was our order. We proceeded outside to sit and eat, when I bite into my burger, the patties were so over cooked they provided a crunching sound. I took my burger up to the counter to the same girl (to inform her about the patties), I asked if all their pattie's were cooked that long because it gave a crunching sound. The girl at the counter laughed...she then told the line person about needing a replacement burger, when I got the burger it was so saturated with mayonnaise that the only thing you could taste. Needless to say that second burger wasn't eaten either!
NOT RETURNING TO THAT LOCATION EVER!!! MUST DO BETTER WITH YOUR STAFF AND PRODUCT WENDYS!!! read more