What happened to a little courtesy? Is please and thank you too much to ask? I was barely spoken to at the drive-thru on September 7, 2026. My order was also missing ranch dressing so I had to go inside. read more

I waited in line to order breakfast! The staff consistently refused to wait on people. Go somewhere else as this crew is crap for waiting on customers! I wish there were negative stars! read more

The service was friendly and very respectful. The inside was clean and welcoming. The food was slow. We had ordered fish sandwiches for Friday lent and they took 20 minutes. Not their fault, they probably don't get a lot of requests for the fish. read more

Awful the staff were very rude and after I had ordered my food and it only let me buy 1 sauce for whatever reason I asked for two honey mustards and they told me that would cost 1.06 I work in the service industry and there is a thing called giving them the pickle which they didn't do and I will not be coming back!!! read more

This was the worst food and service we've ever had. After being asked repeatedly to speak up in the drive thru, our order was wrong and incomplete. I asked for a biscuit, received a dry English muffin. The seasoned potatoes were crunchy and hollow. Probably re-used from the previous day. read more

Wendy's - Hollow. - Burgers Near Me - Grand Rapids, Michigan

See all

Wish I had read the reviews first. Terrible sullen service. Hamburgers tasted stale and weren't warm. They were thrown together so badly that ketchup was all over the outside of the bun. Two bites and we tossed them. read more

Non existent customer service. I suppose the drive thru is their focus. I said the drive thru is their focus.

Horrible service and dirty takes forever to get the wrong order got food poisoning the place is a shit hole

Was extremely pushy with my order. After every item response was is that it? Then before getting to the window his hand was out snatching my phone to scan for rewards then snapped his hand out again for payment. Then waited 10 mins for our meal while 4 vehicles came and left before we got our order. Just not friendly service. It was only 9:20pm read more

Most recent visit they had no ketchup in the store. The pumps for dine in were empty. They had no ketchup packets either. Otherwise, the food was as expected for Wendy's. Chicken sandwich was a little dry and fries a bit cold. read more

The food was mediocre at best. The customer service was terrible. And the dinning room is very dirty and poorly maintained. The sink is clogged with black water that looks like sewage and smells like human waste. As well the pop machine had no ice. Sad to see this at Wendy's, wishing for improvement. read more

Wendy's - Smelly Clogged sink in restroom. Employees must not be washing their hands. - Burgers Near Me - Grand Rapids, Michigan

Simple Order of a Chicken Sandwich thru the Drive Thru. Sandwich is fine. The reason why there are no napkins is interesting. Seems to happen regularly now. Is there a reason why we have to check for napkins now? read more

I have not returned to this Wendy's in at least 1year-everything about to, service food ambiance was horrible. Anything I ordered for sometime was never correct. Looked filthy, employees see,ed to just be loitering not interested or cared about work. I won't be returning. Unfortunate read more

Really poor experience here. Horrible customer service, manager included. Avoid this one!

I'm normally working for DoorDash and I get that store and asking for my order and they say that's the moment and I said OK and I want to eat something too, but they're talking to me bullshit I really hate that I'm a normal customer every time I come in that store and buy something, but I really hate that read more

The cashier was very nice and sweet, even though my dad and I waltzed on up to the counter at 9:30 pm. He ordered a double patty burger and a baked potato, but since they were out of baked potatoes, he ordered a cup of chili to go with it instead. I ordered the southwest avocado salad with no bacon and no cheese. Weirdly, there was the option to add "no bacon" in the system to my order, but the same could not be said for the cheese (which would be thought to be more commonly requested due to intolerance). The cashier assured me that she would make sure to tell the employees to leave out the cheese, so we paid and helped ourselves to the fountain drinks while we waited. I had overheard the cashier reiterating the request for no cheese to my salad, as well as overheard the words "lactose" thrown in as well. Low and behold, my salad was void of bacon and cheese as promised. HOWEVER, upon further inspection I had found a a few strands of the cheese that had mistakenly made it into the salad, making me realize that the employee had originally began topping the salad with cheese, but then hastily took it off. This was fine for me, but for people who are truly lactose intolerant or have allergies, I would either relay the need to keep dairy separate for safety reasons, or else not order here at all. Overall, the food was acceptable, and a generous amount of ketchup packets were given when asked. Just keep an eye out for the workers actually making the food; seems like most food could be assembled with little thought. read more

See all

Nice people and average food for a Wendy's. Overall, as expected - fast food is fast food. read more

Wendy's - Nice people. Average food for a Wendy's. - Burgers Near Me - Grand Rapids, Michigan

Where do I start I did not get a straw with my drink and then I tried my fries and they were cold and actually chewy and they tasted funny, then I got to my burger and it was burnt to a crisp, I've been there in the past and had the same experience with with horrible food so I waited months hoping things changed and alas they did not I would say I'm done with that place don't waste your money or time read more

Just drive through services, can't even go in for take out. But l love that chili! Drive through line went pretty fast, considering it was noon and there was a long line. Stay safe and thanks for working! read more

Wendy's - Store front, don't let that car fool you :-) - Burgers Near Me - Grand Rapids, Michigan

Horrible service and food. The employee working the drive thru clearly didn't want to be there. Wasn't the most friendly when I asked what kind of Minute Maid or Hi-C they had; then when I pull up to the window she mumbles $9 and I hand her my card which she drops outside the window, probably because she had ridiculous long nails that in my opinion are unsanitary for a restaurant. Does not apologize; I had to back up, get out in the rain to get my card and I hand it to her, wet and you'd think I handed her a dirty diaper. Still no apology for her error. Processes card, hands it to me. Doesn't thank me for stopping in. Fries had an entire can of salt dumped on them, zero flavor to the burger and the cup was so full of ice there was barely room for a drink. I hope Wendy's gets their act together; it used to be a nice treat but never again! This location sucks. read more

Worst Wendy's I've ever been to. Impossible for them to get a order correct. I live right next to this Wendy's but now I drive across town to a different Wendy's. Avoid this place like the plague. read more

Men's Restroom was terrible- very dirty- sink was dirty- toilet was plugged- and it smelled terrible - needs TLC asap!!

I ordered a Single Burger with cheese. It was flavorless l. They used to be very tasty. The bun was poor quality too. I also ordered chili. It used to be full of ground beef, and was mildly seasoned. I couldn't find any beef or hardly any tomatoes in it, just beans. I tasted like bean soup not chili. It was so spicy I couldn't eat it. It was just plain awful. Sad!!!! read more

I am so sick of these people wanting 20 n hr and can't even cook food properly or get shit right! After I just spent 60 bucks on food to not be able to eat it I'm livid!! N I'm done y'all are a sad excuse for service and I'm calling the health department. Sick of this crap. Undercooked chicken but burnt bacon thrown on my old hard cheese like seriously y'all disgust me!! Period!! read more

Place is horrible. No idea what they are doing. Green hair chick yelling and people screaming at each other. Tried to charge me 3 times what I ordered and car in front of me came back mad about his order. Get a clue and find a manager that can run this place. Been horrible for about a year. . Worst service ever! read more

My fav Wendys. The inside is really nice, has a fireplace and TVs. The seating is updated and comfy. Just a higher class version of its normal self.... The food is like every other Wendys. No issues with service. I do like that they have two updated soda machines where you can "make" your own soda up self serve. The chili is my favorite here. read more

See all

Careful at this location. I've had the staff attempt to keep my credit card MULTIPLE times here and act like they just forgot to give it back. read more

Horrible costumer service, attitude while taking orders.... need to teach employees how to talk to the costumers you lost my business at that store for life... read more

This is the spicy chicken sandwich I ordered today. I ate half before realizing it was raw. When I talked to the manager I was told "oh sorry our chicken cooker is broken so we are making them a different way" I'm wondering who else is eating raw chicken from here today... read more

Wendy's - Raw Chicken - Burgers Near Me - Grand Rapids, Michigan

I went here yesterday at around 11:30 am. (10/3/22) I live in the country and was looking forward to a taco salad. I got home, and what I got, literally, was shredded iceberg lettuce, no taco chips, and the chili was 99% water. I actually was so shocked by the 'chili' for my salad that I measured what was in it. There was one heaping tablespoon of beans, and one tablespoon of meat. The rest was all watered down tomato sauce. I was very disappointed, and will never go to a Wendy's again. What happened to quality control??? The price was way too much, but I really wanted it so ordered it. The salad size was smaller than it used to be, and the quality left me ticked off. Shame on Wendy's for allowing such a sham for a Taco Salad. Not even chips. smh read more

Slow, incorrect orders, shoved bags into my hands with no common courtesy. Fries were 1/2 full and not warm. Burgers had barely anything on them. For the $$ steer clear of this location. read more

Horrible customer service! The workers are extremely rude and don't know how to interact with customers politely. While I was ordering, the worker was yelling at me because I couldn't understand what they were saying. When I got to the window, the worker was verbally harassing me about my car and age. To top it off my order was wrong. 0/10 would not recommend to ANYBODY!!! read more

I'm not a big fast food kind of person, but when I'm low on cash and need some food I head to Wendys. I'm not sure about other locations, but at this one they have buy 1 get one free on Chili on Tuesdays. A coworker of mine usually get the chili and baked potatoe and we both can eat for $4. Their hamburgers to me are much better than the other fast food places, they taste fresher and taste more like a homemade one that the factory ones at McDonalds. read more

Incredibly disappointing. Every time I've gone here my order is wrong; today I got two burgers and got none of the condiments I asked for (lettuce, tomatoes, etc.) and all of the ones I asked to be removed (onions, mainly). They only still have my business out of convenience, as I work nearby. read more

Sat at order thing and was ignored, was clearly open they were serving someone but decided not to communicate to us in any way. Great (sarcasm) service. read more

I was craving some Wendy's tonight! I think I should've chosen a different location. The employees were all young and a bit to much goofing around was happening. The East Beltline Wendy's left a lot to be desired. So I decided to try the five dollar giant Junior Bacon Cheeseburger combo. Mistake. The fries were cold and old. The chicken nuggets were cold and tough. So, went back through the drive-through to replace them and waited 10 minutes at least and by that time my burger was cold. My coke tasted like they accidentally started 7-Up and then finished off with Coke. Not to mention there was an employee with a long, scraggly, hairy beard and long, scraggly, dangling hair to go with it; working with the food. How gross is that? Pretty much lost my appetite by the time I got what I ordered. Gave most of it to my two dogs who thought they died and went to heaven! LOL read more

Very rude workers. Me and my friends politely ordered 4 of the 4 for 4's, and pulled up to the window. We payed and got out receipt back, which said that we had payed for 4 of them. The girl hands us 3 bags, and we say that we still need one more. She looked at us and closed the window. She took a long time to respond and opened the window and rudely asked what we ordered and what we didn't have. We told her we were missing the cheeseburger meal. She slammed the window and got us a cheeseburger and handed it to us. It didn't have the nuggets or fries, we were very disappointed we were so hungry read more

AVOID at all costs! Service through drive through was horrendous. Staff does not care. Prices have gone through the roof! Food mediocre at best. Had a similar terrible experience a couple weeks ago at the same location. WTF was I thinking going back. read more

Wendy's has been on a triumphant comeback since the strawberry frosty was released. My friend and I have been great customers over the past couple of weeks, and in return we are greeted with the worst attitude I've ever encountered at a fast food restaurant. When my friend was ordering as he always does with his double stack plain she retorts with "I'm gettin to it." The tone of her voice was agitated as she closed out the order before I had said anything or before my friend had finished his order. As we then tell her there is more to the order she stops responding over the drive through mic. Seeing as she was agitated before I wondered if she was still taking our order. I asked a simple "hello?" And she responds with "I'm gettin there y'all gotta be patient." To which I responded " You did not respond when I was ordering and I was uncertain you were still there." We were completely cordial the entire encounter meanwhile she felt attacked by our order. To end it my friend even said "have a good one" which was accepted by a closed window. 1/10 experience. read more

They forgot my ketchup packets and had poor quality fries with too much salt to fry ratio. Fries would've been alright with ketchup tho. :(