Dear Wendy ;)
It all started on night when I ordered two double stacks (with EVERYTHING on them). Bless the girls heart at the register, but it only took her about a minute to find the double stack button alone. After finding the correct button, I noticed she hadn't taken as much time to ensure the order came with everything on it, so I reiterated my request. Noticing that the burgers they were planning to serve me were made before I made this reiteration, I tried my luck with another employee. I wish I had gotten her name, because in this time consuming experience, she was the only person of any help. I informed her I was aware the double stack only came with ketchup, mayo, and pickles, but that I would like any additional toppings available as well. I praise her effort, because she went back and made my request clear. The burgers I noticed they were planning to give me were then handed back to the grill op. However, it was also at this time I noticed other customers returning to the counter with their orders. I should have take this as a sign, but my hunger got the best of me...
After receiving my order I was anxious to get home and enjoy my food. Without thinking twice I thanked the ladies (the one very helpful girl particularly) and went on my way. It wasn't until arriving home and biting into my first double stack that the real issue became evident. My burgers were nearly RAW. I considered trying to eat them anyway, but after a second bite couldn't bring myself to try again. The meat was literally still cold. Luckily, I don't live very far form this location, so back to Wendy's I went.
Upon my arrival I went straight to the helpful young lady whose name I failed to get. I showed her my double stacks and explained that I was uncomfortable eating them. She understood, and went back to the grill op to get my order re-made. Another lady and a curly haired young man working the grill seemed to look over and noticed I was the same person who was previously responsible for sending back this order once before. At the sight of me I heard comments like, "This guy is picky, isn't he." I didn't thinking I was being too picky at all. What about you Wendy?
Hearing their comments I retorted by telling them they could give be the chili meat if they wanted, I just didn't want to eat raw meat. They didn't acknowledge my addressing them, and so I waited, wishing I could see what was happening on the other side of a conventionally placed board, obstructing my view of the preparation. Figuring there is no way they could have messed it up this time though, I went on my way... silly me. Upon arriving home and digging in, I was disappointed to find, my burgers were still pink. Not raw as before, but still pink nonetheless. This time, I didn't bother going back.
Frustrated, I called the location directly.
After explaining my case and asking for an 8 digit store number I heard, "'A'ight bro, hold on, yo." or something of the sort... When the man returned to the phone he still had no store number to give, and proceeded to ask me about the numbers on my receipt. "Is it on the bottom? Or top?" Figuring the person on the other end of the line was probably incapable of comprehending that I was calling him for the answers to the questions he was asking me, I hung up, frustrated all the while.
What to do now?
Well, in this day and age of course, I took to the interwebs. And that brings us here...
I hope this detailed account of my experience is not taken lightly. As a former Wendy's employee and former grill op myself, I was astounded at not only the carelessness of the employees at this location, but also their lack of responsibility for their actions. It doesn't take but a flick of the wrist to dip that spatula into the meat patty to insure it is fully cooked. I also think if a person is working the register, they should probably have a basic knowledge of how the computer they are operating functions. Lastly, I'm not asking for free meals for life, but I don't think it is out of the question to compensate a customer who had to go out of their way due to multiple employees carelessness.
In conclusion, poorly trained and executed front counter service, poor order accuracy, and having been given under-cooked meat (twice) would be the biggest bullet points of this complaint. As a former Wendy's employee, I know it is not in the job description to "cut corners". Well, with the exception of one helpful young lady, I would have to attest that these employees indeed, cut corners. And it is at both Wendy's and the customers expense.
I can most certainly guarantee, I will not be returning to this location ever again. Nor will I suggest this location to any others.
Again, I hope this complaint is met with sincerity,
Thank you for your time, and your concern.
-A loyal customer, and a Wendy's Alumni read more