Fast fox places are, well, fast food places. Been there, some that. I happened to be in Columbia, Missouri and my companion and I were hungry. Wendy's stood out like a beacon to us. What made this Wendy's unique is that everyone was very friendly and helpful. I was having trouble with the app and the crew member who served me got it all fixed for me. He helped me pick out a meal based on their specials and he made me feel like a valued customer. I think many businesses forget that these days. The guy who helped me was just an hourly worker and not a manager. That made his gesture even more special. I did have an interaction with the manager and she was equally helpful and friendly. The restaurant was spacious, clean, well decorated and modern. There must have been some recent renovations or improvements because it was very contemporary. This restaurant was easy to access and there was plenty of parking. Prices weee reasonable and the food consistent with Wendy's across the nation. No surprises there. I use their app to get good deals and points. It wasn't the food or the atmosphere or the decor. It was the friendliness and helpfulness that made this restaurant stand out. read more

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Glenda the GM resolved an issue I had with quality customer service. Even under disappointing circumstances, good management that can find common sense solutions should be recognized. Great job Glenda! read more

First off, I downloaded yelp just to write this review. Your establishment sucks. I sat in that line for thirty minutes, not even in rush hour. And, they gave me food and charged for said food, that I did not ask for. There is absolutely no reason for it to have taken that long. Would not recommend this location. read more

I eat here on occasion when there's nothing else in mine, Wendy's has decent food, but this particular location lacks customer service. Got food with someone else, everything came out cold, they weren't even busy or nothing I just wanted my food to be warm when I got it.. disappointing read more

We thought this would be a safe stop to eat while on our way to STL. I got the Biggie Bag with the double stack. My fries were warm at best & my burger room temp, didn't even melt the cheese. This franchise isn't up to most Wendy standards. read more

It's called fast food for a reason.... I should not have to wait 30 minutes for a breakfast Sandwhich.

Horrible. I drove through 7/20/24, ordered a single plain. When I got home I discovered it had cheese on it. I'm allergic to cheese. So, in the trash it went. I tried to call them-rang until it disconnected. Waited an hour-called again-same thing, no answer. Waited a few more hours. No answer. Great. So I email their customer service and it bounced back an email telling me they had received my email and the store mgr would reach out to me within 24-48 hours. Did they? Oh, hell no. I called them again last Tuesday AUGUST 17. Customer service? Really? Not sure that is what I would call this. I was told the store mgr would "reach out within 24-48 hours". That was Tuesday. So I called them today. Let me stop and say that I KNOW it's just $6-but it's MY $6. Today, the first rep. Connected me to the store, I started explaining my ordeal and she hung up on me. I really wasn't surprised at all. I call back, and this person was not authorized to refund money-but he tried to reach someone who could. He tried several times. I felt bad that he had to tell me he couldn't get anyone to answer. He sent them an email and told me I would be receiving a phone call from "a higher up". Uh-huh. We will see. If I do not hear from them, I guess I'll have to go into the location in person. Even with being medicated-it's not going to be pretty. The Rep that was helpful offered me a $10 gift card. I told him I really appreciated the offer, but I will not be giving them any more business. Worst customer service, EVER read more

Quality of food is atrocious compared to your average Wendy's. Would not recommend eating here unless you have been starving for 3 days. Food is OLD and DRY. BE WARNED!!!! read more

If I could give it a zero I would the place smelled horrible and the food was disgusting the lettuce hard and when I took of it, it tasted like chemicals AND they let someone else take our food after waiting 1 hour and then we wait again to get the food again read more

Got a side of seasonal fruit this morning and this is what they gave me, not even 2 apple slices worth of apple why not say that you're out? read more

Wendy's - a cup of iced coffee and an apple slice - Burgers Near Me - Columbia, Missouri

Stopped here at 10:22 AM only to be told "WE DON"T SERVE BREAKFAST". I've seen nothing but ads and flyers in the newspaper with coupons for breakfast items for Wendy's breakfast. I wanted breakfast, especially after driving for ten hours. I'll not be back to this Wendy's. I just wasn't up to snuf. Oh and the receipt promotion, where you call into an 800 number to get a code after the survey is ONLY GOOD AT THIS WENDY's. Other competitors, run these receipt promos and you can go to any restaurant that is part of that change. Major fail. read more

10:51pm pull through the drive Through on my way home. Recording comes on saying they are closed. Jump online and they don't close till 12:00? So frustrating... read more

Yes I'm leaving a review for a Wendy's..... First, ran to the bathroom, and was dismayed to see there is no hook, so I had to put my purse and coat on the floor. That is disgusting. However, it is a recently renovated store, with a fireplace and TV, so plus there. I ordered my go-to Power salad and iced tea. Love their tea. However, all the leaves were brown on my salad, as if it had sat there 2-3 days (or more). I went up to the counter, and they made me a new salad, which was perfect. Learning to speak up when I'm out dining and what I ordered is not right, rather than venting later thru Yelp. read more

Waited in line for my order only to find out they did not give me my chili, waited in line again to ask for my chili only for them to say "yeah we know we are out of chili. You'll have to contact customer service for a refund" would've been nice to know that at the time I was handed my food instead of waiting another 20 minutes in line. Tried contacting customer service but I can never get a response. Worst Wendy's in Columbia, go to another one. read more

Waited forever in line for a coke that wasn't sweet and a burger that was cold and hard. Very disappointing

I always love a good Wendy's burger while on a road-trip. We were 100 miles into a 1000 mile road-trip and this was food stop #1. The food was good, the staff friendly and there was plenty of space for an RV or boat trailer in the adjacent mall lot. read more

Horrible! Ordered one meal with cheese & they messed it completely up. No cheese or tomato on my sandwich. Fries were not cooked long enough & bland. Went back to the window to let them know my order was wrong & was handed a cold slice of cheese through the window. Didn't end up eating it all anyways. The chicken sandwich was as gross as the fries. The service was terrible & the lady at the window was rude. read more

Clearly don't care about their food delivery customers. Food did not come as ordered, shake was the wrong size didn't give any sauce either. Disappointing. read more

This is hands down the best Wendy's I've ever been too. The staff was incredibly polite, professional, and friendly. Even with a couple mistakes, they bent over backwards to make sure everything was perfect. Food was hot and fresh. Dining room was clean. I have no complaints at all. And just called the survey line to make sure Wendy's corporate offices know just how outstanding this place is. read more

poor services i had wait a 1 hour in in line wit only one car in front of me nd then finally get to the window and they having ask me to wait almost another whole hour like what the fukk my food was cold Asf don't eat here read more

Probably the most rude and disrespectful Wendy's I've ever went to. The person at register was extremely disrespectful and didn't know how to do her job. Had to place the order 3 times just for her to get it right. While there we saw 3 other customers walk out because of the fact how rude and slow pace she was. Not going to be eating at a Wendy's any time soon. read more

I had a great experience there! Fast and fresh. The drive through was amazing. Jami was friendly! And asked if i needed water when It was hot! Thabk you guys read more

This Wendy's obviously hires uneducated employees, drink machine was broken, thirsty during my meal and the carpet was soaking wet. Just gross. read more

Good Wendy's! Right by the mall so if you don't want to eat at the malls food court Wendy's is here for you! Great staff, great food!

Kept messing up our order and we had to get missing food 3 times. Frostys had a off taste and the manager kept getting on to the employees about telling him when their busy because he was on his phone during the busy hours. Wouldn't recommend for "Fast food". read more

Terrible customer service. Chelsey (the cashier) was rude and had a terrible attitude when we asked for a change in our order before we had even finalized it. She continued to roll her eyes throughout the rest of the transaction. read more

We jus theft Wendy's at the Columbia mall. Ordered 2 plain burgers with 1 fry, bottle of water and a small diet: got to the window to pay and the large young man stated the order back and said "2 junior" burgers, we asked for clarification as we had ordered 2 regular plain burgers. We received 2 junior burgers, went inside to exchange and stated the mistake. We then received after a considerable wait one chicken sandwich with lettuce and a double cheeseburger with ketchup, mustard, and a pickle as well as the burger being raw to boot! Terrible service and the epitome of ineptness. Just lost a customer because of their lack of consideration: caveat emptor! read more

The nice and polite people work in the day shifts. Night shifts are the rude somewhat impolite ones. Always make sure to check your bag for your order cause they usually forget to put a thing or two in. If you do get everything you order it's likely it's not made well i.e. burger wrapped in grease, cold fries, cold nuggets you name it. read more

Literally the worst Wendy's I've ever been to. Rude and argumentative employees. I don't expect much from Columbia restaurants but YIKES!

Dave Thomas would be so disappointed. Warning, rant about to happen So, I don't know how many of you have ever gone through the drive at Wendy's on Bernadette in Columbia MO (#3289) and received an incorrect order? Out of the last 3 times I've gone in the last 6 months, I've gotten the wrong order. Yes, I should stop and check the order before I leave. I called after the last time and they promised to send coupons - didn't send. I called this time to express my dissatisfaction. I asked for the manager. The person who answered the phone said she was the manager. She then asked, "well, did you take off the items that you didn't want? Didn't I see that I got "a bonus" since I received more than what I ordered and paid for?" I explained that if I owned the business, I would want someone to call and let me know that I was losing product AND money. She said, she didn't know what I wanted her to do. Then she spent the next few minutes complaining how she was single handedly dealing with things." Now,...if this was the first or second time, I would go a third time. But, I am done. I will miss the Frosty and the single I order, however, I will NOT miss the extra product I receive. I know my one order every few months will not make a difference to them. But, I would rather not have this frustration after a long difficult weekend hearing various news. Rant over. read more

Very fast, very courteous. The only time there is a wait is during lunch, and even by fast food standards the wait is 10 minutes at most. The reviewer below is upset about a brand new menu that just recently started being advertised and of course takes time to implement at all locations. This location hasn't advertised it yet, so they were not misleading in that regard. Overall, if you're looking for classic burger and fries type of fast food restaurant, Wendy's is hard to beat. read more

0 STARS ... I have never encountered a staff that is as rude and as this one. Not just once, but every time I've visited over the past year. Their attitude says "I literally don't care about anything, especially you, so order your food and leave we close in an hour." Won't be returning and if I could shake some sense into the employees who choose "customer service" as a profession, I would. read more