I understand some folks order's get messed up, but if you're reasonable, so is the (young lady) Manager. She listen to my calmly articulated complaint (with a smile) about the previous day's meal, and she replaced it just as happily. Satisfied customer . read more

Wendy's - Wendy's @Palmer Park Blvd. - Burgers Near Me - Colorado Springs, Colorado

Best Wendy's ever everything super hot and delicious and can't beat the 6$ biggi bag! Super friendly ppl here too.. read more

Wendy's - Burgers Near Me - Colorado Springs, Colorado

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If I could give 0 stars I would. Sat at the ordering sign for about 10 minutes and then finally had to pull up to the windows to try to order. When I did they looked stupidly at their screen like they had orders when there was no wait and no one in the parking lot at all. Pulled off after that. If there was a manager you should be embarrassed or hire better. read more

So I order in the drive thru with a offer which is buy one small chili get one free right and I get large fries and then they give me one chil then they give me cold fries so I go back around and get the other chili and they act all rude and the guy was sorta talking smack and a thing that they need to do better on is putting the whole order in instead of getting like 3/4 of it read more

Who ever was working on September 7th at 9:30 in the morning working in the drive thru, idk who fucking shit in your cereal but your attitude was not fucking appreciated. The people with me and I didn't even take that long to order, and I heard you whisper oh my god. Have some fucking patience. Not everyone knows what they want. While you're at it find a new fucking attitude. If you can't work fast food then don't work in a fast food place. Grow tf up. read more

Not that Wendy's at all cares about their reviews, I am giving it anyway. Long story short, I ordered through the mobile app. Get there, food isn't ready. No biggy, I can wait. They give me my food but forgot drinks. I had to sit in the drive thru for another 10 mins JUST for TWO fountain drinks? All my food was cold and gross by the time I got home. They also forgot the toys in the 3 kids meals and 1 of the drinks for the kids. The cheese fries were so gross! I may not have been so mad if the young lady giving me my drinks wasn't so rude. I hate this Wendy's as this the second time they forgot our food or messed it up. Won't be back....not that they care Just warning yall, this is not the Wendy's to choose for fast, convenient, yummy food. read more

Wendy's - Cheese fries - Burgers Near Me - Colorado Springs, Colorado

The food was good and fresh. They are pretty slow though. So if you are in a rush, keep on driving. The drive thru is worse than going inside. The floor by the drink station is so sticky it'll take your shoe off! The cashier drop a cup on the floor and instead of throwing it away, she stuck back with the other cups. Thankfully the manager noticed and told her to throw it away. DUH!! read more

Wendy's - Lunch time - Burgers Near Me - Colorado Springs, Colorado

Per my last review, I have changed my opinion on this particular Wendy's. Do the employees not make enough per hour that when they come to work they don't work? Or is this younger generation just lazy and wants something for nothing..like a paycheck? I ordered in advance and when I arrived 15 min later I was told the frosty machine would take 10 minutes to freeze so I said ok I will come back. I came back 15 min later and received my frosty and I checked it before pulling away from the drive-thru... It was chocolate milk not a frosty! She took it back and I asked her how do I get my money back. She said you paid through the app so you have to go through the app and send them an email and they will refund your money. I said really.. How do they know if I gave you back the item? She said they will just refund your money if you have the receipt. OK?! Not to mention that twice at night drive thru I was told the systems were down. Plus let's bring up the "not so fresh fries" I continue to get in my orders. How long have the fries been sitting? Do they then pop them in a microwave thinking the customers won't know the difference between old & fresh fries?! I'm positive that if the shoe was on the other foot... Not one of them would be happy receiving this kind of service for 1 The price of the items 2 their hardworking money. But then again this younger generation has no clue what " hardworking" means! read more

Forced me to come inside for an order placed and paid for on the app when I'd already waited in the drive thru

Got 1 drink,frosty and Fries. PAY FOR IT and got told we did not 10/10sould not Recommend read more

April 19,2023 4:20ish Ordered a kids meal cheese burger with fries and a sprite and a #7 just the sandwich with no ketchup and extra pickles. My kids food was fine but mine was not. It was missing the bacon and the extra pickles and they put so much mayo on it that the entire thing was covered in it. I had to throw it out. It was not salvageable and I tried. I was not given a receipt and was not asked if I wanted one either. I trusted that the order was going to be correct so I did not request it. My mistake, since I now can't prove my purchase. This place messes up sometimes but never have I had to throw out my food due to their mistake. Extremely frustrating and disappointing since this is the better Wendy's. I am going to call and make the manager aware since she is kind and I like her. I just wish those under her would be more careful. read more

This location made a mistake, but after one phone call they made it right and accommodated the customer. I was quite impressed:

I would of rated this worse if I could if but cant. Two weekends in a row I have been to this location and the person that works the night shift doesn't want work so they come up with a system is down story. Would not recommend this location ever. Find yourself another one that wants the service or find another place to eat. In-n-out is down the road from this location and would be happy to have your business. Happened 6/11/22 and on 6/18/22. read more

Oh it's nasty up in here. Pull up in the drive through you got flies pouring out the window. You can visibly see them all over the fast food too. Plus it's a bunch of don't give a damn teens acting ratchet with no care given. read more

This Wendy's is the absolute worst not only was my food all wrong like it always is my fries were nasty and they didn't have the correct items available so I told the girl working at the register to please just remove them but instead they still charged me the full price without the items and on my receipt it said I was supposed to receive change but I did not so they are thieves at this Wendy's. They keep your money don't give you the correct order and when I called "the manager Marquis as she said was her name was rude and told me "oh well" and hung up the phone without offering me to make it right at all. Never going back again!!! read more

It's Friday night.... they should have their A-team on. We've been sitting in a three car line in the drive thru for fifteen minutes getting hangrier and hangrier. Really poor service. Bummer. When we finally got our food it wasn't warm. And the nuggets tasted like old fry oil. (My husband said they taste like cigarettes) read more

Wendy's - a woman sitting at a counter - Burgers Near Me - Colorado Springs, Colorado

Purchased a Homestyle Chicken Sandwich in drive through. About two bites in I bit into something hard and slimy, only to discover a large veiny mass inside. I spit out the sandwich, photographed the meat and threw the rest away. $4.89 for disgusting food. I will never ever dine here again. read more

Wendy's - a chicken sandwich and a wrapper - Burgers Near Me - Colorado Springs, Colorado

So the grossest thing! Ordered my food drove around to the window, and seen the employee that of coarse not wearing an mask, cutting up food as she was she was putting some in her mouth and licked her fingers, gross.i said something to the manager and they were like oh well.at the next window their were 4 girls and once again no mask . The contamination that they are for sure spreading must be great! Beware of this place. read more

Every time we go here my husband and I are disappointed. Went through the drive through last night and not only did the guy grab my card and leave without giving me a total, they charged us not only our order but the people in line behind us. So instead of removing the charge from our card they gave us cash. I paid with a credit card...you can't just put cash back on a credit card like a snap. These kids running Wendy's are incompetent and need to be TRAINED. read more

I've been going to this Wendy's for years, back when it was a dirty, outdated fast food place. But recently the whole building was renovated, so now the inside is ultra modern and bright. There's a huge TV, a lounge area by the TV, two of those fancy shmancy touch screen soda fountains, and even a fireplace! It was a huge shock for me when I walked in. I wasn't planning on dining in, but one look at the interior and I changed my mind! The service when I last came here was really fast too. I ordered two large chicken sandwiches and a side Caesar salad. Before I could walk over to the soda fountain, my name was called! The food came out super fast and super good. Their side Caesar salad is definitely my favorite item on the menu. It's a good size and the lemon Caesar dressing is tangy and flavorful. This side salad costs under $2.00! The sandwiches are good too. Even before the extreme makeover, Wendy's has always been my favorite fast food place. The burgers and fries are quality. So don't let the idea of the old Wendy's scare you away! This particular Wendy's is worth the trip. I wish more fast food restaurants would renovate like this one did. read more

It's Wendy's! Dave Thomas did a fine job with his business. I know I worked for a corporate store in my teens. If you must eat fast food, this should be your place! The new fries rock, square burgers rule and who else can beat the fresh made in your face store designs. Lean forward and watch them assemble your meal. I like mine with everything no onions... and a side of mayo for my fries. Of course, my heart and belly prefer I pass on the extra mayo... and only eat here once a month or less! You can design your own burger, with all the toppings or none! Single, double or the belt busting triple! Make it a Baconator and you can feel the blood flow slow in your veins! read more

This is honestly the worst Wendy's location ever. Ordered a single bacon cheeseburger with fries and what I recieved was a cold patty, stale bun, no frickin bacon, some weird chipotle sauce on it, a single string of nasty onion, and the root part of lettuce. I didn't think such a nasty burger existed until I went here. Worst burger I've ever bit into. Threw it out. The gals at the window have an attitude, no one knows how to do their job and I can only assume the owner of this location doesn't give a crap. read more

Disappointing again. I had a bad experience here a couple months ago and tried again on the way home. Anyone can have a bad day but put this place on your skip list. Lame employee on the speaker. Never include the right napkins, spoon or great food quality. This location is a firm never again. read more

'oh my goodness! I took my family to this Wendy's to get lunch. And I went up there to the counter I ordered my daughter wanted a four for four double stack burger with no cheese because she was allergic to cheese! So she just wanted lettuce and ketchup on her burger. But when our food came my daughter unwrapped the burger there were no topping just cheese! That's right no lettuce nor ketchup!!! So I would not advice you to go here if you child is allergic to cheese or dairy because they might just get cheese !!! read more

Shame on me for not checking the bag at the drive thru, bigger shame on the person filling orders- no French fries! Sorry I paid for what I didn't get... read more

So what do I do now? I arrived at exactly 6:30 for breakfast and had to drive up to the service window to get served. I admit that the food was right on and got there quickly but after looking in the pay window and the service window as well as having to pull up to the out door there was not one glove or mask present! They don't seem to care! read more

No masks, which is not following current covid-19 guidelines for food service. Employees arguing and swearing at each other so loud you can hear and see it while waiting to get your food. On and off of their cell phones with no gloves. I paid with the app and they tried to tell me my card was declined; I didn't use a card. At least it still tasted good. read more

Horrible service. Orders are wrong 9/10 times. Staff is not smart and not will to apologize.

How can you be out of food? ...... even if it is made fresh, no one should have to wait 5min ..... this location has, for many, many years, been the slowest drive thru in town ..... I was asked to pull out of line, but then the Manager realized that employees were parked in the customer wait parking slots ..... I'm not going anywhere..... read more

This Wendy's used to be really well managed. I don't know what has happened lately but the employees there are rude and have messed my order up in some way the past 3 times! I will not be going back to this place any time soon. read more

Order wasn't read back. Order was wrong. Line took way to long . Completely disorganized. Awful

This is one of my favorite Wendy's. Food is always good and warm. Customer service varies by each employee, but overall a pretty good experience. read more

This has been the absolute worse service in the world. We waited in line for 20 minutes only to get a messed up order. When we told them it was messed up they told us to go back around through the drive thru!!! Now there are six cars in front of us and 15 more minutes has passed!!! This is crap!!! read more

This Wendy's is horrible period don't waste your money! The staff don't know what they are doing and are rude. I haven't been to this Wendy's or Any Wendy's for that matter for months and this is why. With the price of food going up why would anyone waste their money on fast food especially this nasty place. Tonight all we wanted was nuggets and 2 frostys first of all they Over charged us and then charged us again for 2 frostys they didn't even have the machine was broke. The rude female manager who obviously doesn't care about the restaurant or her job tried giving us regular drinks and no refund until we insisted on refunds. We tried to go inside to get the issues fixed and the doors are locked. The nuggets were old and cold and expensive the frosty machine was broke much like this joke of a restaurant it should be shut down by the health department for many violations including no masks, long fake nails and no gloves so gross . The customer service or lack there of was non existent. Go to Chic fil a or McDonald's this place sucks! read more

Took twenty minutes to get our food only to have them do it wrong. The soda machine flooded part of the restaurant and no one cleaned it up. They just put down a wet floor sign. The ketchup was all empty and trash was all over several tables. read more

This Wendy's messes up my order EVERY time... on 5 different occasions I have asked for RANCH dressing and they gave me ketchup instead every single time??? I have even specified and still received ketchup? Today I waited 10 extra minutes for my food and they still got the sauce wrong! Get your shit together!!! read more

I just visited one of your wendys and ordered a grilled chicken sandwich. The sandwich came with lettuce that was Brown and oozing a black/brown juice. I took the lettuce off of my sandwich and proceeded to finish my meal as i have a limited amount of time for lunch. I brought the lettuce to the managers attention and she offered excuses. "It should be good as i opened the packed this morning myself". I didn't even receive so much as an "I'm sorry" or anything. I am extremely disappointed with the management because of the excuses. The store number is 5081 located at palmer park and powers, the date is 1/30/2017, and the time is 12:17pm. read more

Very satisfied. I went very late at night and met Jake, who was incredibly cheerful and energetic despite the hours. I could tell that the employees were keeping a generally positive atmosphere which I very much appreciated. Thanks so much! read more

The food was good but the girl who took my order messed up everything but the other girl gave me a free frosty so they handled it very well.

This Wendy's has to be the slowest Wendy's in the world. Every time. I don't know why I even keep coming back