Drive thru can be a little slow. Customer service is hit or miss-attitude some days others a nice smile. Always missing something or incorrect order. Each a different visit: Wrong dressing, only 3 nuggets, wrong tea, etc Only go for a cheap meal close to office. read more

Wendy's - Single with cheese - Burgers Near Me - Charlotte, North Carolina

I went to get a burger, a Chicken Sandwich and some nuggets with a friend and the nuggets were burnt, and the sandwich was cold, and they told me all of it was made fresh. I had asked for a fresh sandwich. The young lady told me that if she made another sandwich, I would get charged again. This location sucks. I would rather drive the extra 15 minutes to the steele creek location read more

I haven't even gotten my food but the drive thru worker was unbelievably rude. As soon as he confirmed I was a mobile order he shewed me over to the mobile order parking spot. When I tried to ask for a water and extra ranch he shewed me 2 more times before confirming he would get that for me. Then I check my bag quickly before the worker that delivered my food sprinted off... seemed right but it wasn't... I was missing a 4 piece and my burger was made completely incorrectly. Only point I can really make here is.... If you don't like your job, find a new one. What a terrible experience. Probably the worst fast food experience ever. read more

Visiting Charlotte and was staying at the Fairfield Inn by Marriott, which Wendy's is located directly across from you can walk over there. It's advertised that they're open till 2 AM but it doesn't say drive-through only so we decide to walk over there and get food and we see that inside closed so we walked through the drive-through because it's late and they're about to close because it's 1:30 am so we're hoping that we can get served. The workers were cool and they said that they just have to ask the manager to see what he will say and when the manager came and he was a complete IMBECILE. (I have other words I want to use, but I'm not even gonna go there) This black manager with dreads/locs (I'm only saying it like that for Wendy's to know what manager it was.) HE APPROACHED us rude and condescending, and didn't even speak professional to let us know what the reasons and/or policy was as to why we couldn't get served through the drive-through window. Yes, I understand thats drive-through but it's late at night and the location is right next to a hotel. You would think that they would have a pick up window or be accommodating to people that are staying over there because there's no other stores over here that can be walked to. Wendy's need to advertise open late for drive through ONLY! read more

Placed an order through DoorDash. An hour later with the dasher still waiting for the order to be ready, I cancelled it. This is a FAST FOOD restaurant! It takes an hour for them to make a burger, fries and a frosty???? read more

ZERO STARS!!!!! Worst Wendy's ever, order constantly wrong. One time I got chili that was literally water, waited several months tried again, left my chili out of order. I've had frosty left off, wrong flavor of frosty, constant errors left and right. read more

This place is the worst! The caliber of employees is clearly indicative of low wages & lack of self-respect. How are you a burger restaurant & don't have any burgers? Only nuggets & fries? Just close! My order was wrong and cold. Lots of laughing and attitude from the employees. They could honestly care less. Whoever owns this franchise should revisit their hiring and service quality practices. #theghetto read more

I know it was late but I used YELP to find a spot to find some food after I got off a late shift. I pulled up at 1:40 and the lady tells me that they ALREADY turned everything off and gave me a negative attitude making me feel like I was an inconvenience to her. It really hurt because I came through 2 nights ago SAME TIME and they were GLAD to help me and told me that the only downside was that I would have to wait because they were making food TO ORDER but she also told me my fries would be FRESH. A MAJOR difference from tonight where I am literally being treated like I am upsetting someone by coming to eat at their establishment. People are hurting right now with the COVID-19 pandemic ... people are losing their jobs. It would have been nice to have been treated like their job was appreciated. I love Wendy's and THIS is not what I am used to from them. read more

Wendy's - Hours of operation - Burgers Near Me - Charlotte, North Carolina

Went in on our way back from the beach, there was 9 of us. workers were absolutely amazing. very nice (especially the young man who took our orders and was making conversation) and extremely patient. got everything we ordered without having to go back. the atmosphere was very chill. way better experience than one we had a different wendy's on our way in. it's always hit or miss but i would 100000% recommend this one. thank you!!!! read more

This may be the worst Wendy's I've been to. The staff refused to take orders at the counter "because they had too many orders in the system". They were disorderly and took 45 minutes to fill an order. Drive the extra 5 minutes and avoid this Wendy's. read more

I would give this review negative stars if possible. I was double charged for a meal, and because I did not have my receipt, I was not refunded. I had proof of what I originally paid, but the manager, Val, did not want to assist me. I will never come back to this location. read more

They didn't get my order right and the lady making my food ate some of my fries and the service was horrible the lady taking my order was so rude and had a rude attitude the time I was giving her my order read more

A very convenient Wendy's but it's so well hidden by trees from the road that you might not notice it driving past. Its proximity to the Interstate is excellent and I think Wendy's is a better choice for burgers compared to the nearby Jack and Sonic outlets. As Jeff mentions, you do have to check your order carefully. I've only had one problem with this Wendy's (they forgot the fries) but I caught it before I drove away and they fixed it. Excellent burger with the toppings you want. Made to order. Good fries. read more

Wendy's - Burgers Near Me - Charlotte, North Carolina

I will keep it simple. Rude, bad attitude having employees. I know, you work at Wendy's, but please dont take that out on me. You have a job to provide customer service. Do you job as best you can, or leave it. read more

Placed Mobile order as required. Didn't have what I ordered. I couldn't cancel the order because it was on the mobile app. Woman manager with short hair very nonchalant about my situation. Had to settle after paying more for a product but didn't get what I paid for. Will never go back again. read more

I ordered a grilled chicken sandwich and got this overcooked piece of fried? chicken. Ridiculous! Not only did they give me the wrong thing, they overcooked what they did give me!! Oh yeah and the wait time! I forgot to mention that. It took forever to get that mess. read more

Wendy's - Horrible. I ordered a grilled chicken sandwich and got this burnt mess - Burgers Near Me - Charlotte, North Carolina

Never go to this location for breakfast. For whatever reason the breakfast is always consistently cold, including the coffee. I always have to reheat my coffee in the microwave because it's room temperature. Today they didn't even have coffee! My potato wedges were cold. My baconator breakfast sandwich was barely Luke warm. Even though it's close to my house this was absolutely the last straw! I'll drive farther to the Steele creek location where EVERYTHING I order will certainly be hot! read more

This time I got a ride thru the drive thru because door dash be brining me half my order and damn they wasn't lying. Sat about 20 minutes to be told that they system just went down. At 11:15 pm. Typical charlotte fast food read more

I was in line for a hour , asked for spicy nuggets mfs gave me regular plain as nuggets . I thought it was gone be fresh bc the long wait I pulled off to warm nuggets read more

The high school drop out gets mad at me for asking for a honey mustard after I placed my order at intercom. Called back to talks to a manager and was never able to get anyone on the phone. read more

Let me first say never have I ever been to a Wendy's or many fast food restaurants and the person taking the order be so sweet and kind! Myiesha was absolutely amazing and such a pleasure to order with. My fiancé and I ordered Wendy's the night before at a different location and they completely messed up my salad. We came to this location and before I ordered I had told Myiesha what happened and she was everything definition of customer service. She took our order, double and triple checked our order and took care of us. Our food was hot, fresh and delicious! She is a beautiful person and Wendy's is very VERY lucky to have such an amazing person working for them. We will be returning when we come back in town! read more

Alexis the cashier was the RUDEST person I have ever encountered. She literally had a Brillo with a neck covered in diabetes had the AUDACITY to be disrespectful! Not only disrespectful, I didn't get the food I asked for, it was COLD, I was missing some nuggets, the drink tastes like f.cking bleach! I also got an UPCHARGE for a natural lemonade because THEY only had diet products, how is that even MY issue? If I didn't care about catching charges I could've pulled her nappy neck thru the window! But I'm healing ... thank the universe scum! I really wanted to give 0 stars but it seems you HAVE to give them SOMETHING! read more

This is the worst place to eat. On lunch they lock the doors so only the drive through is open and it's wrapped around the building. Most of the workers have an attitude and won't even speak. It says a lot about Wendy's that this place has so many 1 star reviews and nothing has changed. read more

The place is a TOTAL wreck! I paid for a large Frosty and look what I got when I opened the lid!? Aint that a b**** read more

Wendy's - Burgers Near Me - Charlotte, North Carolina

Once again, something about the customer service on this side of town! Something about living in South Charlotte that gives us the privilege to receive better customer service than other parts of Charlotte. I'm just saying, not putting any other places down. But hell, this place was stellar as well! Not only did they repeat our order that and it makes sure that it was correct, they offered other menu items that we could not turn down because of their excellent customer service! I can't wait to dig in as we just arrived home, my partner has already devoured half of his burger so I already know that it is legit! Thank you Wendys, keep it up! read more

Wendy's - Burgers Near Me - Charlotte, North Carolina

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I'm starting to wonder if Wendy's trains their staff to clean. They may own Social Media compared to other fast food restaurants, but the condition of their dining rooms are bad. Does anybody else see this, or is it just me? read more

Driving delivery late at night, the hours online states they close at 2am. I drove up to the speaker to check in an order, a lady immediately states in a very rude, sarcastic tone "We're closed!" I just said ok but still asked if they had my order laying around inside (as some places do) and she snapped at me with a quick "Tell 'em to cancel it". So I at least reminded her their drive thru lights and menu are still on in which she carelessly and once again sarcastically replied "Ok". Look, if you don't want to work, then don't work. But stop acting like the very thing you get paid to do is the same thing you are blatantly opposed to doing. Go home and think about it if it's that hard for you. Extremely unprofessional-- downright rude!! I can't emphasize it enough. read more

It's a typical Wendy's. It's hidden in the corner so be sure to look to your right as soon as you get off the highway. I stopped in for a quick lunch. I ordered the new Smokey Honey Mustard flat bread with fries and a strawberry lemonade. It was full on lunch rush, so the drive thru was packed. To avoid the wait, I opted to go inside. The place was clean; but unfortunately for me it was still packed with people! But the good news is that they were very well staffed to accommodate the hungry lunch crowd. After I ordered my food, it was ready pretty quickly. I actually really enjoyed the entire meal! It's a multi-grain flat bread so it adds really good flavors. I've had a lot of flat bread from other places but this one is by far one of my favorites. The chicken and spring mix combined with the honey mustard had a really had a great taste. The honey mustard wasn't too sweet which I was really pleased with, and just like the name said it added a great smokey flavor. There was just the right amount of everything on this sandwich and the best part was that the french fries were hot. And I'm really starting to become a fan of their strawberry lemonades. It's the regular lemonade but with really a delicious strawberry syrup mix. No need to say anything more than it's delicious! Overall, it was a solid visit and meal. I enjoyed everything and I'm sure to be back. read more

I try to reserve fast food outings for road trips but today I left my lunch at home and was coming back up the freeway from an errand in Fort Mill. I was starving and caved to the idea of a nice, juicy hamburger. I turned into the parking lot and was almost taken out by a Kia who must have been more 'hangry' than I was. He got the spot in front of me in the drive through. Good for him. But it was fine since the line moved very quickly and I ordered a number 2 without onion or pickle. I am normally a beef, cheese and tomato kinda gal but today I was feeling deserving of the extra calories provided by condiments. If you are cheating, go all out right? To that point I seriously debated getting a salad as my side instead of fries. Of course the craving for salty fried deliciousness won out in the end but I like that Wendy's provides the option for a side salad if you want to pretend to be healthy with your combo. The attendant patiently waited for me to use this opportunity to dig out correct change. This was a great sign I thought for a fast food joint since it was coming up on noon and I went straight from ordering to paying without waiting behind anyone else. The food came out fresh and quickly. I do believe Wendy's in generally is a cut about their typical competition with the quality of meat they use. This place was exactly what you would want in a fast food burger, quick, delicious and the correct order. read more

Everyone takes to Yelp to complain about fast food visits, but rarely compliment. I work around the corner from this Wendys and frequent this location, let me say that this is a well trained and managed staff. Someone is always cleaning. The lines move very quickly, and the food is what you would expect. After only a few visits the manager and select staff have memorized my order and name. Wendy's is my favorite fast food and I'll admit there are some poorly run locations. This is one of the best. read more

Called ahead to see what time they closed, they said 2 am. We went at midnight, to have all the employees freak out that we went inside, saying they're closed inside only drive-thru is open. Maybe y'all should lock the doors then if it's closed inside? Sat in the drive-thru for 45 minutes for two small frosty's. Ridiculous.. we saw like 6 cars ditch the line from waiting so long and I don't blame them. Don't waste your time coming here. read more

This by far the worst Wendy's I have ever visited. The service was slow, the food was cold and the staff was the rudest I've ever encountered. read more

Worst Wendy's I have ever been to in my life. To say they are slow is an understatement. They have a no care attitude and no regard for customer service. I would give zero stars if it were possible. Bathroom was dirty as well. read more

Slowest Wendy's ever!! Drive through took almost 25 minutes and there were only three cars in front if me! My suggestion would be to skip this place after dark. I hope their service during the day is better then at night! read more

This is the slowest Wendy's (or any drive through) I have ever been to in my entire life. Come here only if you can wait in line for 20 minutes behind only one other car to make their order. read more

This was a life changing experience to be honest. The rude girl over the speaker allowed us to go to Jack in the Box for the first time. This is the only reason I gave 1 star instead of 0. Go to Jack in the Box if you are in the area and want food. read more

Drive-thru line can be pretty slow at times. The food isn't bad for fastfood. read more

Normally, this is my go-to on my way home from a late night at work. Normally, they get everything right, with the exception of the occasional missing sauce. Tonight, however, they screwed the pooch. I ordered a 4 for $4 meal with a Jr. Bacon cheeseburger AND one extra JBC (that's two sandwiches). Imagine my surprise when I arrive home to discover only one sandwich. I check the bill, and sure enough, I was charged for two JBCs. To add insult to injury, when I opened the sandwich, I discovered a double cheeseburger. So not only can the staff not count, they apparently can't tell the various sandwiches apart. Morons. From now on, I'm apparently going to have to thoroughly check my order before leaving. read more