First thing I hated was the sign on the door walk in and place your order at the kiosk. THERE WAS NO CUSTOMER SERVICE AT ALL. I ordered 4 piece chicken tenders and fries. The chicken tenders were over cooked and when I got my fries they were cold. The kiosk ask if your paying cash and you hit pay by cash it doesn't even take cash. The only ambiance is coke machine and they have fosters so there is a lot of ambiance. The meaning of customer service is talking to a person when placing your order and hearing welcome to Wendy's and thank you for eating at Wendy's which I didn't hear at all. Wendy's can go back to the way were there's a person in front of the cashier register to take the order because that's how people learn customer service. read more

Worst Wendy's I've been to. The sign once you get to the door that greets you is go to the kiosk to place your order. There is NO CUSTOMER SERVICE AT ALL! WHICH IS A SHAME. Service sucks,food sucked. My food was cold. There were all teenagers working and they were inmannered.. read more

This store continuously rejects door dashers from picking up customer orders. I called the store to inquire on why this was happening and the woman on the phone was rude and passive aggressive and said that they send out all orders and don't turn anyone away. Interesting, considering it's happened twice now. They also wait hours to actually cancel the order and refund you. I'm literally sitting here right now while a FOURTH door dasher has been refused from picking up my order, yet somehow the store workers have NO idea how it's happening. Very unprofessional. read more

Out of baked potatoes at 8:30pm on a Saturday, pretty typical. This place is always out of stock on something, I hate that this Wendy's is in Cary. Get new management, the town of Cary deserves baked potatoes on a Saturday night. Do better. read more

Just stopped and got a Dave's double and small Frosty. When they say mall they mean small. But I guess that's how things are all over: pay more get less. The bigger disappointment was the burger. It was 1) cold, the cheese couldn't even partially melt since it was very barely even room temperature. 2) The burgers were the driest Wendy burgers I have ever had. Just not worth the $6.00 Really glad I did not splurge and try fries too. When I want to over calorie and deprive my body of healthy food, I at least want it to be fresh and good. I do want to note that it was like 3:30 ish pm but I do think they are supposed to toss old food, and I did see 3 cars in front of me in drive through so I thought they must be making everything fresh. Wrong. Just a disappointing dinner from lack of taste and freshness and sad I spent almost $10 for it. read more

I have patronized the Cary ILL. Wendy's since it opened. because I live close to that location, However, within the past few years I can always depend on getting upset at them due to getting my order wrong or just completely missing something I ordered entirely. forget about being compensated for the food I did not get, how are they going to compensate me for the gas and time it will take to go back and get it corrected while the food I did get gets cold as my family has to wait for me to get back so we can enjoy a diner together? (my fault for not just holding up the line at the drive-thru by inconveniently & meticulously rummaging thru my bag checking everything I receive, before driving off) I'm sure that the rest of the customers behind me would love that. 3 out of 5 times there is something wrong with my order, Then I call the listed number of that location, no one EVER answers the phone! Why even have a phone if you cant reach anyone there??? in short I am NEVER going back to that location again I am done with them. the anger, mistreatment and lack of care is not worth me giving them my money or time. Someone at the franchise corporate offices needs to close that location down especially when they make the brand constantly look bad for not providing any type of professional service to their guests! on another note Their Frosty machine is always broken, so I always try to call them before I even take a trip there, to make sure I can order one when I get there, But as I stated before NO ONE EVER ANSWERS THE PHONE!!! read more

I placed a mobil order at Cary IL Wendy's on April 26th 2022. About halfway through my burger I encountered this item which could not be chewed. It's similar to plastic but doesn't appear to be wood. I contacted corporate and they wanted my address. I offered to send this foreign material to them 3 times via email in which the store email was cc'd and neither replied. read more

Wendy's - Unknown material in burger - Fast Food Near Me - Cary, Illinois

very tasty! I recommend, friendly staff, the atmosphere in the institution is very pleasant, cozy.

Have received free food from this place multiple times without even asking! One time my friend and I were there and we found out they didn't take apple pay which was our only method of paying. So they gave us our food totally free! Another time we ordered food and didn't get a drink because we already had some at home. Without even asking them for one they gave us a large drink completely free! Honestly wish other fast food places would have this many kind and genuine employees. Take notes, Burger King. read more

Rude and disrespectful woman taking orders at the drive through window on 12/16/23. Manager is just as disrespectful. Go to Wendy's in Crystal Lake better service and nicer people. They should close this Cary site down! read more

Food is good. lousy customer service. order screen not updating so you can't tell if they are gonna get your order right. when I mentioned to person at window they said, oh well can't control technology. wow. that's your idea of customer service?? disappointed read more

went to get food and the lobby was closed at 8pm "due to maintenance" as I was sitting there watching these kids (employees) vaping and eating food in the lobby. pretty sad note written on a piece of paper. this is the second night in a row they were "closed" early read more

I ordered 2 fish burgers, received 2 chicken burgers. Only noticed this error, when I got home. When I tried to call the number listed herein (847-639-4654) no-one answered after 20 rings. Very displeased, gave the chicken to my dog. If I wanted chicken, I had fried chicken left in the refrigerator , so really did not want more, especially when I was in the mood for fish. read more

My friend and I wanted wendy's to get food. we have really nice bikes and did want the to get stollen. So we send through the drive through to get fries and we ordered and when we went to go pay the rude manager came to the window and yelled at us for going through the drive through and said you guys can come through the drive though and you guys now that which we didn't. We said we are sorry for going through the drive through and won't do it again and we aren't bad kids we are really nice. we bikes away. We were not impressed about how they yelled at she could of said it way nicer. read more

Terrible service Stood in line for 15 minutes after ordering only to get the wrong order the person in front of me and the 2 people behind me also got a wrong order The French fries were like cement and when my friend told them how terrible the service was the lady flipped us off Worst Wendy's/ fast food experience ever Would never go back read more

I eat here probably once or twice a week and my order is wrong so often it's not funny. Usually more than 1 thing. Today issue: Ordered burger plain - it was not. They asked what kind of sauce - but none in bag. Then when paying at window asked for ketchup - of course that didn't make it in the bag either. Actually 9 out 10 requests for ketchup never makes the bag. It is always issues at this location!! read more

Went to Wendy's 2/11/22 around 6:15. Put my first order in and was about to put in another order and the guy totals me out immediately and says to pull forward. Gives no opportunity to complete your order. Then the order given is the wrong size and when I'm handed the bag no thank you. Already walking away as he's handing the bag to me. Zero customer service. Will never go to that wendys again. They want $15 an hour and this is what they provide. Very poor work ethics read more

Disgusting. Cold and repulsive flavor. Could not finish. Fries improved. How bad does a franchise have to be before corporate takes action? read more

I love the new look. This is a great Wendy's, the inside is warm and inviting, not like your typical fast food place. Try the next soda machine, get your choice of dozens of combinations. Check out the in house desserts, not your typical fare for Wendy's. As Wendy's goes this is a must visit store. read more

Holy baconator! So you know how when ur crumbling up 100$ bills after a hard day of snorting lines off the desk on wall street and u land a wicked unintentional bankshot into the trashcan and you think "i could never pull that off ever again". This is the type of expierience i had tonight through the drivethrough. The gods of all things that are purely bitchin and awesome smiled down on me and what occured im sure will never again..the skies opened up..the angels chorus sang..and the amazing gal at the window and said " would you like extra ranch?" Quite easily in my top 4 favorite life expieriences. read more

I ordered a large drink and I didn't realize until I was half way done drinking it that there was a hair in it. And I only realized because they didn't give me a straw so I had to take the lid off to drink it. Coming from someone who works in fast food, this is completely unacceptable. Obviously I didn't finish the drink after that, so I wasted my money. Won't be visiting this location/chain anytime soon. Plus during this virus going around, the workers should be wearing gloves, which they were not. read more

Worst drive thru EVER , don't plan on going unless you have over a half hour to waste. Happens every time I have been there, definitely needs new management read more

If you don't mind blaring news, Fox News to be exact, go to this location. I asked if they could turn it off, because the TV, combined with the music, was very distracting. A lady gave me a remote to turn it off, but then someone turned it right back on. To top it off, two employees were smoking right by the entrance. Never eating at this location ever again. read more

This was a very clean and hip Wendy's! Food was ready quickly and came just as expected. I'm still hoping to meet that Wendy lady. Seems like she'd be a nice girl! read more

This Wendy's branch is terrible. Drive thru is terribly slow- it took 20 minutes to place, wait in line and receive our order. There were no straws for our drinks or utensils to eat the baked potato we ordered. There's definitely a systemic issue, and lack of leadership. Food was adequate, but nuggets were soggy and inedible. read more

Drive through attendant reassured me that a particular sandwich was in my bag after checking it himself. Got home and and that sandwich was not in bag, both large fries were half full and all the bun were hard, stale and freezer burnt. read more

Wendy's usually doesn't disappoint me. However, this Wendy's was absolutely horrible. The wait for my food was over 20 mins. During that 20 minutes, we saw most workers just sitting around looking at the mass of customers that had appeared instead of going to make the food. Once my food finally came out, my burger was incorrect and had toppings I didn't ask for. My friends all had wrong orders as well. I was able to finish my burger and nuggets before my friends even sat down with their food. (Which was incorrect anyway) one of my friends looked at his fries after he got his food. More then half of his fries were solid as a rock. Another one of my friends went to get a replacement burger and when he did, he heard an employee cussing about how she had to make our food. After this god awful experience, I shared to them how bad the service was. That's when one of the workers raised the middle finger at me and then proceeded to cuss at me directly. Over all this was the most distasteful experience I had ever been a part of in any restaurant I've ever been in. After I got home I felt very nauseous. I am never going to go to this Wendy's again. All of the employees were extremely unprofessional and after we left the building they all went outside and started vaping and smoking weed. This concludes my review of the absolute worst Wendy's I have ever stepped foot in. read more

Used to frequent this Wendy's in high school, always had great service. But since the Reno, this place is fantastic. An awesome place to grab a bite to eat with friends. Doesn't feel like a fast food joint at all. Wendy's really stepped up their game! It's very clean, service is nice, they don't make you wait, oh and also, they have those cool coke machines that everyone loves. read more

Love the newly remodeled Wendy's. Different layout, even has a flatscreen on the wall. Nice atmosphere! Their dollar food is great, even have free senior drinks, which is great for saving $$. Food is wonderful and service is terrific. And the self service soda machines are really a trip. Love you Wendy's! read more

This Wendy's has very friendly service. The orders are always correct, and the food is pretty decent. My one complaint is the French fries - they are terrible! Stiff, over salted, and more times than not cold. Everything else is wünderbär! read more

This place gave me a good burger and a good time... mmm. Good burgder. I like wends a lot because they make good burger.... mmmmmmmmmmmm I like vurgders read more

cant believe I can never get outta here unscaved.half filled large chili's.wrong change hell. girl Kelly asked me how much change should I get back!! i'm like your the cashier!! lost a nickel on that one,, read more

I eat at this location quite often, roughly 3 or more times a week. It isn't as healthy as I should be eating but I can't help it. The staff is really friendly, always offering different combinations of food that I would never try on my own. I highly reccomend people eat at this location. My only downside is at night, the quality is t the best but that is because they're almost closed I get it. I've worked fast food before, and these are by far the most energetic workers I've seen. 5 stars for sure! read more

Worst Wendy's ever!!!! I ordered 1 southwest avocado and got a #2 then I ordered a kids meal and did not get a toy!!! And of course no receipt so I could not made a complaint because I dnt have the restaurant identification # read more

Waited 30 minutes for a spicy chicken. Had to drive off without food. Literally they couldn't fulfill the order. No one can wait that long for food. This restaurant isn't prepared for customers. read more

Terrible service today at the drive thru it took for ever to ordered my food they had only two people working today and they're rude to me too read more