Despite a fairly quiet outdoor environment I could barely hear the employee through the speaker at the drive thru. When I pulled up I felt as though I was an inconvenience (normal menu items were ordered, no substitutions or special requests). Zero eye contact was made during the transaction and no farewell greeting ("Have a nice day!" or similar). I understand it's a fast paced workplace and it was during typical lunch hours, and maybe they were slammed before I arrived (only two cars were ahead of me when I arrived), but man, nothing to make you feel worse about eating fast food than an unhappy employee handing it to you. Food tasted fine and was made appropriately except there wasn't any salt on the fries. I haven't had Wendy's in a couple years so maybe they're trying to do their part on America's obesity problem and get rid of the salt, so kudos to them, but it defeats the purpose of dipping fries in a frosty. There's no salty/sweet combo! Oh well. Lower sodium intake is great. I've heard terrible things about their management for as long as I can remember but it never had a direct impact on me since it's not a place I frequent, but after today I have no reason to ever return to this location. Bummer dude. Oh, and I guess I now know the lines on the cup are for measuring ice. read more

Wendy's - a sign on the side of a restaurant - Fast Food Near Me - Auburn Hills, Michigan

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I visited this particular Wendy's at night time around 10 o'clock. And I could've sworn that this person particularly a ball headed male acted like he was a character out of a psycho movie. I asked for more ice. He told me I couldn't have it, but then he told me he didn't wanna hear my mouth, he snatched a cup out of my hand threw the contents that was in the cup at the drink machine, threw the cup in the trash and handed me another cup with the exact same amount of ice in it before I asked for it my fries were cold. I asked for my bacon on my junior bacon cheeseburger to be crispy and it wasn't even done. I reported him and this particular Wendy's at the corporate level because I was terribly afraid to go back and complain, so don't go there when this particular bald headed black man is there because you will not get good service. read more

Food was fine nothing to write home about. Workers were not super attentive but not rude. The restaurant floor and condiment section was very dirty. Definitely needs alot of work here. read more

Wendy's - Classic Chicken Sandwich - Fast Food Near Me - Auburn Hills, Michigan

I downloaded yelp just to leave this review. We pulled into the lot and it looked so run down we questioned if it was open (4pm on a Wednesday). For the 6 employees on the clock, only 1 car was parked in the parking lot anyway. When we walked in, we were greeted with "we can't take your order because our front worker is on break". We then placed our order after waiting for them to come off break , which was gotten wrong and made without gloves. we tried to get our drinks from the Coca-Cola freestyle machine. They had 5 of the 20 some options, and they were all warm. The machine dispensed no ice. I literally just threw my drink out, it advertises "coldest-est ever sprite" and it was like 70 degrees Fahrenheit. Maybe my order would have been right if when I asked for my side she didn't leave in the middle of me talking to go check if it was premade read more

Trash. They don't even serve pop. They never have the syrup they say. I'm not sure why I went back here. Nothing redeeming about this location. read more

S..L..O..W. And don't even care. Went in to order at the counter, since my window didn't work for drive thru. Only 1 car in drive thru. No one in front of me at the counter. A few employees just talking and walking around fast. They looked at me but never said anything. After a few minutes, I just left. No one ever helped me. read more

The wait was long for the food but it was close to midnight. Can't comment on the inside if it was clean or not since we went through the drive-thru but the worker at the window was really nice and the food was hot and delicious. read more

customer service and the way you speak to people is EVERYTHING! I had a very bad experience with JAmes today at this Wendy's . I had a mobile order and kept saying the name of the person whom had placed an order . When I got to the window he very rudely said we don't go by initials. And then proceeded to say hand me that mobile order to the other person working with him. I also tried to place an order for myself and he said we only do one order per vehicle so the mobile order is your one order. im confused, so if I'm picking up for some one else and the order is already paid for why can't I place an order for myself as well.. the said part Is I only wanted 1 thing. so your telling me I need to get back in line to place my order. that's crazy.. I've heard other people complain about the same person.they asked for a drink carrier for one drink because they had other drinks in the car , he said they don't waste supplies. read more

Food was good until I got to the chicken sandwich... takes like they found it under the fryer and served it. Buddy taking the order was rude as can be. Will not be back read more

I went thru the drive thru and was told that they were only doing mobile and DoorDash orders, when I made it home I called to put in a complaint and the lady who claimed to be the manager, made excuses and when I said I would still like the number or website to make a complaint she told me to f****** find out how to make a mother f****** complaint then and hung up. I am sure she isn't the manager. read more

We are on over 27 minutes of waiting for a mobile order that was placed 14 minutes before we arrived. After being patient and waiting calmly, they told us they do not take mobile orders. Just close down if you can't handle making food.... read more

Food hot fresh service nice and fast. Long line but it went quick! I will be back! Can't wait to try another salad read more

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Courtney's customer service is superb! She makes sure am the customers leave happy... Thanks a lot.

I go to Wendy's almost every day. I order the same thing almost every time. Today is the first time I was going to be charged for a cup of ice $2.49. I was using Apple Pay the person yelled at me for not letting her know how I was paying. She didn't ask me how I was paying. This is the last time I go to this location. read more

Went to this location to place an order at 10pm on a Sunday. The guy in front of me sat at the speaker for 10 minutes before being acknowledged. Once he moved forward, the person at the speaker informed me he had too many DoorDash orders and couldn't take my order. I politely said "that's okay, I'll skip for tonight, but thank you". His response was "I can still take your order but it'll be a while," and I once again politely declined The way the drive-thru is set up, the only exit was behind me, and I had a car behind me. I lightly honked once to get the attention of the person behind me and the guy on the speaker spent the next five minutes shouting at me and cussing me out while I attempted to quietly leave. I will never return to this location and based on this experience along with the other reviews, I suggest you don't either. read more

Food was good. But the place it dirty. All the tables were nasty and there was food and leaf's all over the floor. Also the pop machine was not working. read more

Terrible service manager said they didn't have chicken nuggets it's 8:19pm and he said he couldn't mix my drink half sprite half hi c cus what he says goes we're his words read more

Rudest staff I've come across in a long time. I think the manager/owner should think hard about keeping current staff (Destiny) as they were picking a fight with me in the drive thru. What ever happened to customer service? And they got the order wrong, forgot the fries and the soda was not drinkable. I warned my husband that they probably did something to the food. read more

Shout out to James. Understaffed today (it happens). Despite that, great customer service and attitude! Promote that guy!

Horrible and unprofessional customer service. I placed a mobile order 45 mins before I arrived only for the doors to be locked. there was nothing in the app stating to come through the drive through so I was surprised that the doors were locked. I then got in the drive through line and it was not moving at all I was on a time crunch so I got out of the line as soon as I could. I called inside to see if I could pick up my order or have someone bring it out. I was told they were short staffed, I told them I understand I just need my order so I could be back to work on time. They became very rude and began cussing. I rightfully got upset and told them I just need my order. They hung up the phone and never answered any of my other calls. I never got my money back or my food. They escalated a situation that didn't even require it. I just need my food that I already paid for or a refund. But instead they refused to help me. read more

If i could rate this -10 stars I would. The worst wendy's ever. The poorest customer service ever. They get the order wrong on their end but continue to have an ugly attitude about the things they did wrong. Forget trying to order from Wendys. As a corporate business, they need to hire better employees who are actually capable of working and having their little work done right. read more

They leave the employees waiting outside or in there cars. They give cold and Uncooked fries they don't use gloves and if they do they do not change them. read more

Food was ok, but the service was kinda iffy. It was around 11:45pm and after I placed my order through the drive through speaker... I pulled up and watched the cashier get out of a car in the parking lot with the headset on and everything, walk into the building, pour our drinks, took my money and gave me the sodas, and then went back out to the car. about 5 minutes later our food was handed to us by another employee. read more

A fine and genuinely ratchet establishment. I was happy to have settled with one almost spicy nugget since they only had nine regular squishy ones. The taste of the unsalted sea salt fries sent chills down my spine with plain delight as I dipped them in my invisible sauce they reluctantly didn't give. I went to Wendy's and I got sadness in a bag. read more

Placed order online to pick up. They couldn't even get that right. Missing butter, sour cream and cheese on one of the cheeseburgers that was ordered. Tried calling to speak with someone and couldn't even get help. Very disappointed. read more

The worst Staff ever!! Rude, trash, unprofessional, and dirty! One of the staff was picking her nose while packing my order which went straight to garbage!! The drive through waiting time is 40 min if not more!! I saw people peeping and angry and leaving while staff where trashy chatting on the speakers!! Never again will we eat there! NOT RECOMMENDED STAY AWAY FROM THIS PLACE read more

The food here was disgusting. My boyfriend and I stopped after leaving our hotel. We waited 20 minutes for our food, our fries were cold and not cooked all the way. They tasted like the fryer grease and the grease tasted like it hadn't been cleaned in months. His burger looked like they threw toppings onto the wrapper and then handed it out. I usually don't eat at Wendy's and this pit stop reminded me why. read more

Wendy's - a cheeseburger and fries - Fast Food Near Me - Auburn Hills, Michigan

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Great if you want to hear employees squabble and scream during your meal. Super great to have everyone smoking outside the door and playing pranks on their high school friends. Got uncooked food too. Who manages this place anyway? I would give no stars if I could. read more

It's a good Wendy's, super clean on the inside and modernized. I like how it's half Tim's, too. Honestly, it's best to go in to places like this. Drive thru service is never going to be better than ordering inside and taking it out. read more

Went here just because it's within minutes from my hotel. The guy was friendly, but he fucked up on my order with my friends, but it's not a big deal. 2 star only because I hate fast food and the fact that the guy was friendly. read more

This restaurant is HORRIBLE. My boyfriend and I have gone up there multiple times and every time we do we get charged incorrectly or/and get bad service. One time my BF ordered a combo meal and was charged $28. On a separate occasion I was charged $19 for an $11 bill. I went up there and got a refund for the difference of $8 for mysterious charges that the cashier also couldn't figure out. Another time we both were missing several items we had ordered. We are honest and genuinely nice people, if you do go here PLEASE get a receipt and check your bank account and your order; you've been warned. read more

Always a positive experience every time I go to this location. Servers are friendly and kind, I will go out of my way to eat at this location every time. Received outstanding service from Kristen, who kept a positive attitude while she was helping me. read more

I work right down the road from this Wendy's, so I have been there a few times. I have yet to have positive a experience here. They are always slow, and usually rude. Today, I ordered a baconator combo medium with a coke. I got a medium coke, small fry and Jr. Cheeseburger. So $9 for $4 worth of food. And to top it all off, they were so slow that by the time I got back to work with my food, I no longer had time to go back (I work 3 minutes from this Restraunt...). I will NEVER go back here, and I suggest you don't bother. There is another Wendy's on Walton, just save yourself the hassle. read more

Review based ONLY on the complicated drive thru. So annoying, I almost just drove away but those spicy nuggets got me good.

It's fast food, so quality isn't to be expected. I've been to this location three times and every time they get my order wrong, or you end up waiting for almost 20 minutes for a frosty. I've been over charged, given completely the wrong food and been stuck waiting for what seems like forever. Don't go to this Wendy's. Also, the employees smoke right out in front where you can see them, then they go back and handle your food! read more

It's fast food so I'm going in with very low expectations but this place is bad. Visited the location at 12:30pm on a Sunday and got cold junior bacon cheeseburgers that were missing the bacon that I paid for. Check your order before you leave and make sure the food is up to par. read more

Worst Wendy's ever. I stopped in for lunch and ordered a double meal. The dining room was half flooded and disgusting. Stayed anyway and sat on the other side. When I opened my sandwich there was so much mayo overflowing from the burger you couldn't see the meat or the bottom bun. I took it back up and the cashier said they would remake it and he wouldn't even look at what the how the crew had made it. When he brought the new one out to me he informed me he told the crew to make it light everything. I was basically handed a plain burger 1 piece of onion a small piece of lettuce 1 pickle and could barely tell there was any mayo mustard or ketchup. Not at all what I asked for. I wanted a regular burger made the proper way. With how the staff was acting I didn't want to risk trying again so I ate a few bites and threw out the rest as it was so dry. I then called the store asked for a manager which I was never put in contact with and was informed the cashier was the manager. No wonder the food and service was so bad. There's no authority in there and to find out the cashier who poorly took care of me/refused to look at the mistake made/and then decided to take it upon himself to decide to have basically a plain sandwich made is a joke. I will never return to this Wendy's again after this experience. read more

The food is fine, but the service is awful. There are employees out front talking to people in the lobby, or having dinner with a Tim Horton's employee in the dining room - it's taken us 10 minutes to simply get a cup of coffee, and another 20+ (and currently still waiting) to get our food order. We were told to go park because "our meat just was cooked and it should be out within 5 minutes"...after sitting in the drive thru line for 20. This is incredibly frustrating. And not worth the $19.42 I spent. read more

Went for lunch at 2 pm on a Saturday. No other customers were in the restaurant. No employees approached us to take our order. They were laughing and messing around with each other. A couple of times they made eye contact with us but never came to the counter, they just continued to to laugh and scream and goof around with each other. After ten minutes of waiting we decided to use the restroom and leave. The restroom was discustingly dirty. We couldn't use it. So we left. Will never go back and hope that no one else does either. Dave would have been so disappointed. read more

Food is absolutly disgusting and never hot or even warm for that matter! Staff is Rude and Unhelpful i stood in line for 15 minutes while the girl at the counter talked to her friend on the other side of the counter. So i eventually got mad and left but not before i expressed how rude it was to do such a thing. she looked at me and said "oh did you need something?" Seriously ticked me off!!! read more