Crisp, clean, on time, every time. Customer service is top notch. Love trusting Welsh's!

Good service over a four-year period at Perkins location. Clothes were prepared as order and they maintained a system so restating the standard of care was not required. Staff members are friendly. read more

Great staff, kind care and attention. No problems with cleaning and pressing. Clothes are done when they are promised.

Rip off-$46 dollars to get a long single layer dress cleaned. Doesn't matter that it is not lined-they still considered it a formal even though was a long strapless dress with no beading or extra layers. read more

My wife and I moved to Baton Rouge 4 years ago and were looking for a reliable dry cleaning service with no avail until we found Welsh's cleaners in Perkins. The team is friendly and their manager Scarlet is impeccable with her service and people's skills. Our clothes are always ready on a timely manner and well done. If anyone is looking for a Dry Cleaning service in Baton Rouge I definitely recommend them !! Keep it up read more

Decent laundry and dry cleaning, but is it worth it to deal with the rude, half asleep people who "work" at the desk? Hint: nope. On the most recent visit, they charged my wife $638.00 for her pickup, instead of the correct $63.80, just before she was due to leave for a conference in Chicago. No apology given, and she had to spend the next half hour at the bank sorting it out herself. Find someplace else. read more

I have tried many Dry Cleaners in Baton Rouge and hands down this place has the most caring and lovely staff. They remember my name, provide excellent service (Kean's is the worst as they lost my stuff 6 times in a row) and I find it to be the most consistent same day service. Any sub-par review on here is most likely the individual; not the company's problem. I say this because I am hyper critical and rarely find companies who meet (much less exceed) my expectations. Much love to the ladies... I cannot remember all theirs names but Melissa is a blessing as they all are. read more

I typically have an amazing experience with this cleaner. However, I had to pick up my $200 order today. I arrived at 5:58pm because their website says 7:00pm is the closing time. The lady inside waits till 6:00 to come out and say "I just shut the system down. We close at 6pm". I've worked customer service way too long to know that you don't shut down your system until you are genuinely closed. Especially since you're promoting the wrong operation times online. I will be taking my business elsewhere. It's unfortunate because I spend a lot of money on Dry Cleaning and have a lot of friends who ask me for business suggestions. read more

Came one time and they lost 3 pairs of my pants. Will not be back or recommend. They had a drive through only which seems good in theory but not in practice when they mishandle your items and you can't make your case to get them back. read more

I was a fairly loyal customer at Welsh's for a few years. Earlier this year, I spilled sauce on my favorite dress and brought it to them to be cleaned. When I came back to pick it up one morning soon thereafter, the ladies looked for about 30 minutes and couldn't find it. They were kind enough, but definitely did not take any responsibility for losing the dress. Instead, they promised me that they would check their video surveillance to see if I'd really ever dropped it off. I called back later that day to see about the progress of their surveillance review and to confirm the date that I'd dropped off the dress, and the person on the phone put me off and acted as if i had annoyed her. I came back about a week later, and another girl was there. I asked her if she knew about the status of my dress, and then she spent about 15 minutes looking for it. I didn't want to be late for work (again), so I left and resolved to come back when the girl who originally helped me/ promised to review the surveillance tape was there. I came back yet again, and this time my girl was there. She acted like she didn't remember any of what had gone on, and again promised (after 30 minutes of looking for my dress) that she'd review the video surveillance. I didn't quite believe her this time, so I asked them what, exactly, would happen if my dress showed up on the surveillance. At that point, she told me that, in order to get reimbursed for the cost of my dress, I would have to present a receipt for the dress (um, sorry, I bought it for my grandfather's funeral last year and didn't keep the receipt), and that even then, I'd only get a fraction of the cost of the dress to account for "depreciation." I understand the need for a receipt to confirm the price, but to then only reimburse me a fraction of the cost when THEY lost my dress? That's insane. Terrible customer service. Needless to say, they didn't review the video surveillance as promised (shocker), I never heard back from them, I wasted about two hours of my life at that store while they "searched" for my dress, was late to work three times as a result, and I've never been back. Once my favorite dry cleaners-- but I'll probably never go there again. read more

I always have a great experience here. Everyone is extremely friendly and attentive! They recognize me as soon as I walk in the door and start pulling me up in their system. I'm in and out quickly every time with all of items! read more

Wow! Poor service at is finest. I decided to give this location a try as it is a bit more convenient to my new job. What a bad idea. When I pulled up in the drive thru to initially drop off prior to going into work, two of the employees (or an employee and a friend?) were sitting outside in the ground. Maybe someone was on a smoke break, but who knows? I get out of my car and begin unloading. There was no welcome or greeting, just "what's your last name?" After it was determined this was my first visit to this location, she seemed semi aggravated. I walked my clothes inside and placed them on the counter. The entire time i felt like I was bothering her. You know the feeling when you are interrupting something and someone rushes you? After getting needed info she says "tomorrow after five". I was so turned off by the rudeness and demeanor that it wasn't until the following day that I realized that I was not asked how I would like my items services - starch type? Dry cleaned? Laundered? Ironed? I had not fully pulled off when she returned outside with her coworker to finish whatever they were doing outside in front. The next day when picking up my items, I noticed that the coupon I submitted was not applied. It wasn't a big issue, the new younger girl figured out how to take it off. But absolutely the final strike in the process of not offering good customer service. I'm sorry, but dry cleaning is not cheap. I'm not asking for anyone to go over and beyond, but at least pretend that you are happy to have customers. Now, because of rudeness and poor service, I will not return and will take my business elsewhere. read more

What's the point of a coupon if the workers don't apply it? This has happened multiple times to me at this place. They do a fairly good job but fail to honor their coupons. read more

I love how fast they do your dry cleaning. I always procrastinate on bringing it in. Sometimes they will do it for me on that particular day. I don't think I've ever been in the store. I love their drive thru feature. It may be a little expensive, but what dry cleaner isn't?? read more

I brought in 5 dress shirts at about 9:30 AM and I needed them picked up by that evening to leave for a conference in DC the next morning. Typically, dry cleaners don't take same day orders after 9AM so at first I was turned away and I ended up driving down the road to the neighboring cleaners. When they also told me they couldn't get them cleaned in time I left the store but was stopped by the owner of Welsh's. He had seen me leave his store with my shirts and wanted to know why, so he had driven after me to see if he could help at all. I told him the situation and he told me to come back and he'd be sure they were cleaned in time! Sure enough, I picked up my shirts at 5PM in great condition and smelling fresh! I really appreciated his help and loved seeing how much he cares about his customer's satisfaction and accommodation! read more

Dropped off an Armani White dress shirt with 2 stains on it, recieved the shirt back with same 2 stains. left the shirt for stains to be removed. contacted owner , she said she would take the shirt to the stain specialist.called back later and they said it was ready. 2 stains were still on shirt. came home and applied liquid bleach on stains , let sit 15 minutes and washed shirt in woolite. stains went away. these people don,t care and lied about their services. read more

Shrunk nice dress shirts ($300 worth), appeared they were washed instead of dry cleaned, switched cleaners and no problems now.

This is actually a very good dry cleaner albeit also very expensive - that's not my problem with them. About 7 years ago I brought in 10 or 11 custom made dress shirts to be laundered and pressed. Picked up the shirts and every single one of them had been shrunk so much that they were essentially useless because my once loose custom collars were all now unable to be buttoned. The owner called me and told me to bring him the shirts because he could use a technique to un-shrink them - HA, right - what a charade and a waste of time! Essentially, he did his best to un-shrink them and I bought new shirts. Now that was a learning experience - at $110 a piece you learn quickly. So, since then I have dry cleaned only my shirts or on occasion I will soak and wash them at home and then bring them to a cleaner to press only. That is what I just recently did with Welsh's on Highland Road - gave them five shirts with a firm "press only" order - which I demanded that they put into the computer and on the ticket. I went to pick them up and they were stiff as a board. I asked - what did you do with these shirts? They said - "Well, we laundered them because pressing "only" costs you more than us laundering them and also pressing". My heart dropped and I took the shirts home. Guess what - 5 more ruined shirts - nice gal really saved me some money!! Here's the deal, they use hot, hot, hot water on laundered items and they will definitely shrink your items if they are made of cotton. On the plus side, my ruined shirts are exceptionally clean. read more