Exceptional Care and Outstanding Leadership! I cannot say…read moreenough good things about the team at PT Solutions in Powder Springs. I came to this location for rehabilitation following anterior hip surgery, and two individuals truly stand out as exceptional representatives of this clinic: Niah Fulford and Marlei Murray. Niah Fulford, the Business Manager, demonstrates absolute professional skill. Her deep knowledge and seamless administration of client activities make the entire logistical side of care effortless. She is organized, efficient, and incredibly skilled at managing her responsibilities, ensuring clients are always well taken care of from an administrative standpoint. Marlei Murray, Therapist, is hands down the gold standard when it comes to patient care. Her personality and engagement make every session a pleasure. She was highly skilled at recommending and executing a treatment plan of tailored exercises specifically designed for my hip recovery. Her execution of treatment is precise, motivating, and incredibly effective. Niah and Marlei are absolute "must-haves" for the PT Solutions team. If you are lucky enough to have them handling your care and recovery program, you are certain to benefit and see incredible results. Highly recommend this location for post-surgical rehab!

Background / History Randomly carrying boxes up the stairs…read moreand tore my left meniscus a few years back - and TRIED to do PT with Wellstar. Lol. My knee wasn't necessarily getting worse, but it wasn't getting better either - so I decided to try PT again this year. Wellstar EW Connector was closer, but based on my history with them (lol), I decided to try PT Solutions (A Wellstar Co.) instead and Google claimed this was the location nearest to me. It was not - see also 1812 Powder Springs Rd Marietta review. Exterior They're in the Richard B Sailors Publix plaza. The address is 3721 New MacLand Rd even though the plaza faces Richard B Sailors. There's a lot of stuff jammed in this plaza so parking can be a challenge. Interior Small space, but but not cluttered. Customer Service I liked that they were easy to reach and allowed me to complete my paperwork before visit (though I did have to request it). When I arrived, I was a bit taken aback by how many patients there were. It seemed to take a bit of time before anyone was ready for me. They didn't realize that I'd sent my paperwork already (because they asked me to complete it again). Also - some of the the staff seemed a bit 'harried' and stressed. I have one of those 'angry resting' faces, so it may have just been that. When I entered and was giving my name, there were two African American ladies standing behind the person I was speaking too and they were listening to us and frowning / with eyebrows furrowed. When I finally glanced up at them pointedly, they finally looked back down at their files and devices, but it was weird. I am really started to feel my age with regards to how people interact socially with one another nowadays. No stars deducted for this - because as I said, it might just be angry resting faces. After checking, and finding my paperwork, I was told to have a seat. Within a few minutes, a very trim, VERY well-dressed gentleman came over and introduced himself. Seriously, Tristan, would not be out of place having lunch at some swanky place in Manhattan. He was very positive and upbeat without being over-the-top or saccharine. He was treating me and 2 other patients at the same time, so I had to get over my introvertedness and I actually talked to the patient that was in the chair next to my table. Seriously, she was less than 5 inches away from me. Lol. I found out later that they do have a private room in the back for folks that request it, but I'd be too self-conscious to request it. Price / Value Once I got ready to check out, I was advised that my visits were going to be $71 per visit. At their recommended two visits each week - that's a little over $560 per month. I was pretty annoyed at myself for NOT having asked about the pricing before being treated. Based on my history, I thought they were going to discuss price with me BEFORE treating me, but with the two angry looking women upfront, I really just didn't feel comfortable asking a bunch of questions. They did tell me I could pay later. And I did find out MUCH LATER ,that this information was incorrect. This is where the 2 star deduction comes from. I think someone should have contacted me to discuss my financial obligation as soon as they heard back from my insurance company and I think it's odd that they got my co-pay information so wrong. I think it shows poor organization. Overall Overall, I think this facility is ok. A little too busy for me, but otherwise, pretty standard with their offerings.

There has to be someone at Emory that inspects places that carry their name. That was the…read morefilthiest Medical facility I've ever been in. It stank. I couldn't imagine touching the equipment. I walked out, went home and washed my hands. Then I wiped down my steering wheel. This is a third world place.

My ankle was bothering me and my orthopedic doctor at Emory sent me here for physical therapy, so…read moreglad I came everyone who works here is Amazing from the ladies at the front desk to the Physical Therapists, it was a great experience and so glad I came here I highly recommend this place.

Very friendly and professional staff. Clean establishment, and plenty of parking…read more Also, conveniently located near a Starbucks and walmart.

Unlike the person below who gave Kristen a bad review, she's quite the opposite. She's…read morecompassionate, knowledgeable and cares about her patients. Don't blame her as she is personable and likes to know about her patients. I'm sorry if this person has misled anyone astray, I have a choice of where I want to go for my second round of treatment for my issue and Kristen is my 1st choice for care. Over many years of treatments from other providers I find her to be both highly professional, proficient and compassionate. PS, how or why does it matter what your sexual orientation is? Who cares, I doubt it was your orientation as much as it was your attitude. I wish I could post directly on this person's review.

I have been receiving my PT here for approximately 6 weeks. I am an older person, but was feeling…read morereally OLD having problems with my legs losing strength and had very little energy. After two sessions I began to feel like myselft again and my entire body was "waking up". Due to the pain I was having I was rather guarded and afraid to push myself outside my comfort zone. Dr. Gentry was very understanding, reassuring and encouraging. Visit 3 I began feeling like 55 instead of 69. Mind, body and soul. Everyone here is friendly, helpful and caring. This is TOP TIER of PT practices and we are very lucky they are in our community.

They helped me so much with my pain level. Everyone is so professional and nice. They are very…read moreconcern about you getting better. Ever time I go there the staff is alway happy when they greet you. My pain level was high now it so much lower thank you so very much to everyone there. Very warm and friendly atmosphere. If I need physical therapy again. I will go back there. Thank you again for the wonderful treatment.

Darlene is awesome! She explained everything and made sure that I understood not only the test I…read morewas being administered but the importance of it. She's a gem!

Greg does an amazing job with his patients. He is helping me get back to running. Alter G…read moretreadmill is a great add for the office.

Best place around for physical therapy. I have referred several of my client here and I have also…read morebeen a client myself for my knee. Highly recommended.

Background / History So ... I'm an expert PT patient at this…read morepoint. Trying to find a PT clinic to help get my left knee (torn meniscus) back in shape. I visited PT Solutions of Powder Springs and BenchMark PT Powder Springs before coming here. Exterior They're located in the strip mall nextdoor to Atlanta West Dentistry. There's a ton of stuff here: a pet grooming place, a nail salon, a Dominican salon, a barber shop, a donut shop and a Wiggle Giggle (formerly Fitness 19 I think). The bakery and the pho shop have gone out of business. Interior Pretty spacious compared to the other facilities I visited. Based on the storefront exterior, I was surprised (pleasantly) when I walked in. They have all the usual stuff. The only thing I was disappointed to see missing was my beloved Total-Gym type machine. Luckily, I bought one for my home use. Lol. Price / Value I was THRILLED to discover that PT Solutions New Macland had my co-pay / financial obligation information incorrect. My co-pay was not $71 - it was $20. Yay. Customer Service Brandi is awesome (as evidenced by the tons of Google 5 star reviews that mention her by name). Empathetic, motivating, personable and knowledgeable. Just what you want in a therapist. I worked with Chris for the first time last week and he was also great. He immediately won me over because he's funny and former Navy, and he's got hands that could crack walnuts. The therapist / patient ratio is much better here and it seems like they do a much better job of spacing patients out (with regards to both actual physical space and appt times). I actually tried to call this facility two week ago and no one answered. I'd received a Wellstar bill for a $20 co-pay (not the $71 I was quoted by New Macland, so I was curious about whether it was mistake.) I called super early morning last week and no one answered, so I decided to just drive up there once I woke up for the day. I found out later that they sometimes have meetings and Brandi told me the best time to call. But unlike Benchmark, they have a whole BANK of cards with email addresses (for therapists and for the front desk), so reaching them, now, is a breeze. But back to my drop in ... when I stopped by Allison (I think) was there. She told me she was the front desk manager for this location and the New Macland location. She looked up my file and confirmed that the $71 in my file was incorrect. She was the one who got me scheduled. Allison did do the thing that everyone does where I ask if they have any appts after 2pm and then they proceed to offer me 9am and 10am appts. I always have to explain that I'm not being a diva - that I get off work at 5am or 8am and that I REALLY like to get at least 5 or 6 hours of sleep each day. Lol. Like the other facilities I reviewed, the support staff is super young and interactions can be a little awkward. For instance, Tiffany is a sweetheart, but she speaks so quietly I can barely hear her, so I feel like I have invade her space by leaning over the counter to hear her. And Asia, who looks a bit stern until she smiles - is amazing, but she never introduced herself - she just came over when Brandi instructed and started helping me. There's an AA male with locs - same situation - no idea who this guy is but I've been close enough to him to put my nose in his hair if I wanted to. I think they're called technicians and it has been this way with literally EVERY facility I've visited. Unlike the therapists, none of them ever seem to have on name tags (or if they do, they're hidden / obscured by clothing). It's almost like the therapists have warned them that they'll be beaten if they talk to patients or introduce themselves. Just kidding. I think it's probably a young person being social awkward with old person thing. Lol. Other This location offers dry needling but no cupping or e-stim. They also have a home exercise portal. Overall Overall, I'm very happy that I took a chance and stopped by and I'm hoping that they can help me get my knee back together for a healthy, happy 2024!

From the owner: At PT Solutions Physical Therapy, we strive to make your experience great from beginning to end…read more This starts with flexible appointment scheduling and acceptance of most major insurance plans and continues with better patient outcomes through evidence-based research. For us, this is more than just a job. Our clinicians, therapy aides, and patient service coordinators are dedicated to making sure you receive the very best care and customer service. Once in the clinic, a PT Solutions physical therapist will identify the source of your pain and guide you through manual therapy and therapeutic exercises to correct the dysfunction. Your care begins with the end-goal in mind -- living your life without pain.