Excellent service ! Fast and extra care for your temperature sensitive meds Thank you Wells! read more

stuff is dirty got an infection from their medication. would not recommend at all. looked them up after the fact and found many violations in the past. read more

I am being treated by Leah Sullivan FNP of Redmond OR Optimal Medicine. I have been waiting for my prescription to be sent since May 22nd. So with the Memorial Day holiday and their being closed Saturdays and Sundays, it has been 9 days and my prescription still has not been sent. This is a time sensitive prescription that has to be administered regularly. read more

So I made plans to go out of town, then I get a notification from UPS that this pharmacy was overnight shipping my peptide. So I rearranged my entire travel schedule to be home for the shipment because it is temperature sensitive. No shipment. They didn't send it. After getting multiple texts from UPS that the shipment would be at my home by noon. There is no shipment. The pharmacy only created a shipping label, they never sent the medication. *In the past, I have received medication where they put the cold packs at the wrong end of the packaging. They have also sent the peptide without the appropriate syringes and it has seriously been a sh^&% show. read more

Even giving this pharmacy a rating of one star is being generous. I have been giving them chance after chance to improve their prescription turn around time and customer service, and they continue to flunk the test every single time. The most recent prescriptions I sent were over THREE WEEKS ago, and I just now received an e-mail notification that they had a question about one of the prescriptions. As a physician who has been working with compounding pharmacies for nearly 30 years, this pharmacy is by far the absolute worst to deal with in every respect. I will be sending my patients' prescriptions elsewhere moving forward. read more

I ordered Sermorelin injections with syringes. I received the sermorelin but no syringes. I called and left messages three times but no one ever responded. I called again and finally got Alexa on the phone who was very helpful. No, she said, the technician who boxed up my order forgot my syringes. She will send them without shipping change. Seems like every time I place an order with Wells something goes wrong. And then when I call they just ignore my messages. Thankfully Alexa was there for me today. Thanks, Alexa! I asked for an itemized bill several times, leaving messages with Janice who said she would get back to me but she never did. read more

It takes over two weeks for Wells Pharmacy to call you to set up your order, after your doctor sends them your prescription. Calling them to inquire before they call you is useless. read more

Run from this pharmacy! My veterinarian called in a prescription that was not even formulated for seven full days, although I had paid for it to be shipped overnight. Repeated phone calls, that reached voicemail over & over, received absolutely no attention. I am now seven days out, still waiting for the prescription, and Wells Pharmacy has no tracking number and still cannot say when it will ship. Terrible service. In the meantime, my horse is suffering and they obviously don't care about their patients. read more

Terrible Customer Service. Employees not trained to direct customers to the right dispensing Wells location. They tell you that your prescription can be filled and 4 days later you find out that they don't have the capacity to fill it. DO'T WASTE YPUR TIME - FIND ANOTHER PHARMACY! read more

If I could give them a zero, I would give them a zero they are horrible terrible customer service I was told my prescription would get to me in 1 to 5 days. It has been 14 days and I still don't have it and I paid an extra $16 for overnight shipping and all the customer service people want to do is argue with me that that's not what they told me I even spoke to a manager and all he wanted Absolutely insane. I would never recommend anybody to see read more

I was looking at a prescription and had submitted the wrong amount. No problem. However, during the next few weeks when they were adjusting the amount...they should have known that: ...The day I was going to make the purchase/shipping address etc, and they were going to send it, they tell me "we don't process that amount". Huh?? How would you not know especially after we adjusted the prescription?? Also, you didn't know until the VERY POINT we were going to do the bank card??? Very disappointed. Hit or miss. I told them to cancel it and I will speak to my doctor about other options. read more

The customer service at Wells Pharmacy Network is one of the best I have ever dealt with. The representative that I spoke with, Jessica, went above and beyond to correct a mistake in shipping. She made it easy to return the medication and quickly sent out a replacement within 24 hours. She is very friendly and easy to talk to and very understanding too. The service I received was fast and very professional. I would recommend Wells Pharmacy to anyone without reservation. read more

I tried this pharmacy for a couple of years. They made medication mistakes, didn't send medications when they were suppose to or even misplaced prescriptions. In addition, they charged almost twice the amount of another compounding pharmacy that had very high recommendations. I finally decided enough is enough and made sure that my credit card was taken out of their system. They seemed to be very good at the billing part of their business. I've found another compounding pharmacy and am now very happy. read more

My doctor sends my scripts in and I pay my doctor. Product is always packaged and shipped with care. Never an issue. Results were seen within weeks. read more

I was a previous customer and wanted to come back after change in my prescription. I called to get pricing, "we can't price your medication without a prescription". I sent them a picture of the information on the bottle. Again, "we can't price your medication without a prescription". Can you at least explain the policy? NO RESPONSE. In the end, I was trying to give them business. Turns out, I should have read the reviews. read more

Best experience I ever had. This will be my home store going forward. Fast service, products are amazing, Customer service team was great to me. Awesome Pharmacy. read more

High quality drugs. Fast and professional service with staff that was very friendly.I am looking to use this Pharmacy as my primary pharmacy for all my needs. read more

After being on hormone pellets for many years, I do recommend Wells pharmacy, many centers that do hormone replacement therapy try to cut costs and order their pellets from overseas. This of course will account for why pellets don't have the same positive effects as the first round you received--because they have been purchased in bulk from china. My last center I worked with actually had a legal violation for doing this. They gave me wells pharmacy the first time and the results were great, then switched me to cheap imported pellets to charge me the same but provide a cheaper pellet. That is why I switched to Wells and made my new hormone doc start using wells to fill my script. He also got good feedback from his other patients and uses wells for them. So the product is great, consistent levels of bio identical hormones and made in house. The pharmacist's are knowledgeable and smart if you can get elevated to speak to one. The BIGGEST issue Wells has is that most customers don't get past a revolving auto-matron phone staff who could be taking your order at Wells or at Petco. I have for the last 3 years been insanely frustrated by the incompetence of the young people who are hired to man the phones. They do not understand scripts, let alone compounding scripts. And you can literally go round and round and round with these people--each and every one of them has been really aggravating and that translates to really long times on the phone even for simple orders. In my most recent script, I had the same guy as I did the last time. My scripts are for 3 different hormone pellets, Testosterone, Estradiol and progesterone. Pellets come in a variety of mg strengths so the script is made up of a combination of mg pellets to get you what your body needs. I'm now on the phone 19 minutes, he has put me on hold 5 times in this phone call. We are just going over a script to confirm it and have me pay for it. He tells me I have THREE 100mg pellets of testosterone, a 50 mg of testosterone and a 25 mg of testosterone. I'm like no, that is 375 mg of testosterone and I only get 150mg total, made up of one 100 mg pellet and one 50 mg pellet. He has to put me on hold again. He comes back on and says the correct order. He continues going over my script and tells me I have 50 mg of progesterone. I tell him no, my script is for 150mg of progesterone. He has to put me on hold again. He then comes back and says "yeah its one 100mg pellet and one 50mg pellet". Because he is so all over the place, I read back my exact script to him over the phone. But each time I talk, he interrupts me to tell me what he thinks the mg script is. When I get to progesterone, I say "one 100mg pellet...and he speaks over me "one quantity of 150 mg pellet and one quantity of 100mg pellet". We literally *just* went over this. I have to stop him and say No, it is not 250 mg of progesterone pellets. It is one 100mg pellet and one 50mg pellet. He says "yeah that's what I said". This is literally what my phone calls are like with the wells phone staff. The call lasted 24 minutes and in the end it was a relatively simple order of what I've gotten every time for 2 years: 150 mg testosterone. 18mg estradiol and 150mg progesterone. When I first started with Wells, I'd get an intelligent phone staff person, we'd go over the script and it would take 5 minutes. Something has happened in the phone staff the last 3 years, they seem to be kids and clueless on how scripts work. An older person who gets confused easily or isn't paying careful attention would easily get lost in these transactions or be sent the wrong script or strength. Wells: you have great products, but please revamp who you hire to interact with your clients. The phone staff is the face of what you've built in a high quality pharmacy. Sadly, if your clients only have these frustrating interactions with sub par phone staff, you see that reflected in the reviews below. read more

I've received my TESTOSTERONE, HCG, ANASTROZOLE & SERMORELIN scripts from this pharmacy for 2 years now the quality is always excellent. I understand this is not cvs dispensing pills this is a high end custom pharmacy making medications specific to my Drs orders. I used other small local pharmacies that were fine but certain based on my labs I am receiving the best!! read more

I have been struggling for almost a month to get a prescription filled and I just read all the Google reviews and now the Yelp reviews and wow. They're not good. This apparently is a chronic issue for this pharmacy that they don't seem inclined to fix. I guess if you have so many customers it's not really necessary to provide good service? I have made multiple phone calls asking for a ship date with the most recent one being 5 hours ago. Every time I call the customer service employees just apologize and say 'a technician is working on it'. They must repeat that line every day all day long. I asked to speak to a supervisor or someone that can provide some useful information and conveniently they were in a meeting and someone would be calling back. Hours later and I'm still waiting. I JUST NEED SOMEONE TO TELL ME WHEN MY PRESCRIPTION WILL BE SHIPPING. I am completely out and I literally don't know what to do. The only reason I've been using Wells is because I like the mini troches they make. But I'm now on a mission to find another pharmacy with a similar product. I'm betting if I found one in India they would deliver faster than Wells. read more

Recording 1st states for veterinary press one, .....think I shall leave this pharmacy to the dogs. Well after waiting many days, voicemail stating they couldn't get thru to my Dr. office. Out & out lie I get thru after a few rings every time. Message confusing so I phoned them to hear "this is a compounding pharmacy and the rx is a retail product." No it is not a retail product. read more

These negative reviews are scary, But I have not had any problems at all with Wells. I go through Spectrum for my prescription and Wells fills it correctly every time and ships with in 36 hrs. I have been with them for 5 years or so and I am a happy customer of both Spectrum and wells. 5 ***** stars for great service. From Dallas Texas read more

I have 3 years of dealing with Wells their a bit slow sometimes but product and overall service is good. I spend a good amount of money with them. The negative reviews are what they are I guess. You can trust their quality and products. read more

I am currently a BodyLogicMD patient and I've been using Wells for a while. I must say I've had some horrible service in the past from this company and that is why I cannot give five full stars. But lately I have received impeccable service. I've spoken to representatives Alex and Nicole and they were extremely helpful with getting my orders to me. I will continue using your services. read more

After posting this review they asked for my contact information. I gave it to them but never heard a word. I also asked about their return policy and again nothing. There is no excuse for terrible customer service. read more

I have been using Wells Pharmacy because my doctor uses them for my compounded thyroid medication. Last year I had small issue with this Pharmacy that they could not compound and deliver my medication by the time I needed it because they did not have specific ingredient and they were not sure when they could have that ingredient. This year I had another negative impression about this pharmacy. I called Wells with request to refill my thyroid medication. Usually I am making these requests 2 weeks before I will be out of my medication and requesting refill for 90 days. I received medication on 01/11/2019. Label on the bottle stated that date it was filled: 01/09/2019. Discard: 03/16/2019. Does anyone in Wells Pharmacy knows Math. Does anyone in Wells Pharmacy realizes that Date Filled is not Date when patient will receive and not date when patient will start use medication. I should Discard 23 pills on 03/16/2019 if count from the date filled. But I will start use them on 01-22-2019 therefore I have to discard 36 pills. I called Wells Pharmacy on 01/14/2019 and they were agree with me that they will send fresh medication. I received package on 01-18-2019. Package contained 2 bottles. Label on 1st bottle with 20 pills (even it was stated that there 30 pills) stated Discard: 05-18 -2018. On the 2 bottle were word: USE FIRST. And Discard date.... 03/16/2019. There are 10 pills that should be discarded on 03-16-2019 addition to 36 pills that I already should discard. On Monday I will call them and I hope I will be able to talk to someone who knows the Math and who can use this knowledge and simple common sense. Definitely will discuss this situation with my doctor. read more

I don't even know where to start. Inconsistent in just about every aspect of their business. Patients get meds (testosterone vials) that aren't even full. Overnight shipping is actually 3 days. Turnaround time varies massively even up to 2 weeks. Our patients have complained more times than I can count. You can fax your rx to them 3 times in a day and not be sure they got it or not. If you want to babysit every step of the process of ordering and getting your meds shipped, you'll love them. read more

It took almost two weeks for me to receive my medication from the time my Rx was sent to them and after numerous following ups with customer service without a real reason for the delay. I've requested billing to update my credit card info on their system, yet they continue to charge the wrong credit card I have requested they update. If they are this disorganized, I worry if my compounded prescriptions are prepared correctly read more

Charges DOUBLE what several other pharmacies charge. Would not give me a straight answer about costs of medication. I was told that since I take the medication only 1/2 the month, I would be charged for the full month supply each month. (so instead of paying for 15 pills, I had to pay for 30 but received only 15). When I tried to call someone else to find out if this was an error, I couldn't get anyone to confirm the actual price of the medication. I was switched around to several different people and was finally told that they don't give out pricing information. Finally, they put me back to the same original person who overcharged me and she told me it was the correct price. I was able to switch to Medaus pharmacy - which charges 1/2 the price and doesn't charge for shipping. However, all the compounding pharmacies I called charged between 50-60 dollars for 30 pills. Wells charges $99 for the same medication ($90 plus $9 shipping). I would shop around before using this pharmacy. read more

UPDATE After this review Jennifer G. of Customer Service brought my case to the attention of Deanne B. who is the VP of Business Operations. She did all she could to remedy the situation. I recieved an email everyday until the issue was resolved. Karen G. in customer service shipped out new product and both Jennifer and Deanne followed up to make sure everything was ok. My problem was resolved. I sincerely believe they are trying to improve customer satisfaction and will work hard to win back customer appreciation. I had to ship back 3 prescriptions because of a recall. Received only 1 of the 3 prescriptions back. Refills delayed over and over again until my Rx expired. In 6 months received less than 1/2 my prescribed doseage. Will never use again. read more

Not sure what to think honestly have been on TRT therapy and HCG for about a year now my doctor changes pharmacies every couple of months and I asked why he did that and said just to keep all the pharmacies he deals with Happy.. just last month for the first time I received my products from wells and haven't had a issue with the testosterone but HCG seamed like it didn't want to go in syringe it started streaming in but would stop and just little drops at a time would come out as if it clogged the syringes and happened every time and I just got a huge painful lump which seamed like a large cyst and got larger and painful every day I was googling can this happen with HGC and found nothing but did find if a cyst from injection happen to not allow it to keep growing cause can burst inside me rather than come out and cause a worst infection so I grabbed my 18g syringe that I use for pulling testosterone out and I pushed in slightly and pulled back on syringe and thick white puss and mix with blood cane out and started to fill syringe I pull out and squeezed it and a whole lot of white with some blood poured out then once no more white came out only blood would run out I kept squeezing until barely anything came out .. I then see the CNN News on google and I'm actually highly upset I have not reported it to the FDA but I took pictures and will call my doctor first thing on Monday .. never had any of this Happen with the other pharmacies I've gotten my prescriptions from before so something isn't right and I the fact that the way it would not flow into syringes like all my other HCG products for the past year from other pharmacies I thought it was weird but didn't give any thought until I wake up with a painful cyst that started off small and every day only got bigger and bigger read more

Still waiting on my medications. I've been without since Friday. It's not like this is for vanity reasons. I was initially told 3-5 business days. I called on Friday (8 days later) only to be told they were out of ONE medication that I needed, but that they had just received and we're working on compounding the prescription at that very moment. Further, I was informed that whoever told me 3-5 business days was wrong. It's 7-10 business days. I asked if they could overnight the meds. Long wait time ... Gal comes back and says manager not available for approval. Obviously that didn't materialize since it is now 4 days later. STILL no MEDS. What kind of pharmacy has such a long turnaround time? And they have zero customer service. Ive been getting my meds previously from Hoyes Pharmacy in Tampa. It takes 3 days TOPS for me to receive it in NY. Wells Pharmacy is a blemish on the compounding pharmacy industry. People need their meds in a timely manner ... NOT when you feel like getting around to filling the prescription! Unconscionably irresponsible company. Update: My doctor called and was told they were going to work on it today and overnight it???? Wasn't I already told they were working on it last Friday? It seems standard practice to say whatever they need to say to buy them more time? Including denying saying anything previously that may be different than what they are saying now. And btw, being without essential hormone medication causes a severe imbalance and sets the stage for illness, disease and cancers to develop. Perhaps Wells Pharmacy should seriously consider the irreparable harm they may be doing to the health of their patients. BodyLogic should find an alternate compounding pharmacy. read more

I have been dealing with Well's for almost 3 years. My experience with this pharmacy has been very good, no issues thus far. They could be a bit faster with delivery but their customer service is friendly and very helpful. Most importantly, my experience with the compounds have been consistent and reliable. I have no problem recommending this pharmacy. read more

It is beyond me how the owner of Wells pharmacy reads the negative reviews and ignores the problems with his Costumer service. The mistakes Costumer service makes can cost his license. There are federal regulations that they don't follow. I called to refill my Rx. around May 23rd, I was told that I don't have fills left and my PCP needs to be contacted. I asked if they will contact my doctor( which pharmacy should do) or I need to do that. The lady asked me what do I want, I said " I will appreciate if you fax them and confirmed my PCP's information. Waited for a week and contacted Wells pharmacy again. The lady I spoke this time was unpleasant and short. I asked about my refill, she said I don't have refills left. I informed her about my previous call and asked when a request for refill was faxed to my PCP. Her answer " I don't know, when did you call?" It seems there was no entry in their system that I ever called? Long story short, even she promised to fax and follow up with a phone call, it wasn't done. I called and got refills. Nothing arrived and yesterday I called again, just to find out that they did get the fill a week ago but nothing was done about it. I was promised , by Susan, that it will be send overnight Next Week because it was Friday and already 3:30pm.Once again, it is beyond comprehension how this pharmacy operates and still licensed. It is frittering to think a pharmacy can be so irresponsible in dealing with human health by not delivering medications on time. I will contact BBB to like into conducting of their business. read more

Unprofessional, rude, customer service in all parts of the business. If you need something that they don't have "stocked", they just about rape you with a price. CEO/President is an arrogant, rude, and uncaring individual. Managers show favoritism and are downright rude to people. This is not a customer friendly business. Don't expect your orders any time soon - even if you are promised. Expect billing errors - so be aware. Expect wrong items to be shipped - so read the labels. read more

I'm wondering if there is another Wells Pharmacy Network because I get medications from them through BodyLogic MD and have never had a problem. When I have called they have been very responsive. I've emailed them and received their response the next day. I once asked for one of the pharmacists to contact me and was emailed the next day. I really can't reconcile the excellent customer service I have received from Wells with the exceptionally negative postings here on Yelp. Tim C. read more

Will not be using Wells Pharmacy anymore. I have wasted my time trying to resolve their mistakes for the past 2 months without resolution. Incorrect charges, mysterious charges to my credit cards, forgetting to send invoices, incorrect refunds, no follow up with management regarding concerns. I have yet to receive the proper refunds or any follow through from Wells Management. Please show me your customers come first and fix your mistakes Wells Pharmacy Network... read more

This pharmacy is complete garbage! No idea what customer service is and I strongly advise anyone reading this to take their business elsewhere! I had a horrible interaction with Susan who refused to acknowledge her mistake and instead blamed my Dr. Long story shor I would up having to pay an additional $50 to have my medication that should have been shipped Wednesday to be delivered on Saturday. Needless to say I will never use them again or affiliate myself with any Dr's office that does. read more

I have been ordering my pet's medications for several years. The service is great, and the turnaround time is excellent. They have made a lot of changes in the past year so please give them a try! read more

I'm not sure where Christa is coming from. We've been using Wells Pharmacy for three years now and couldn't be more pleased!! I can place an order and its usually next day or 2 days at most, even with the snow and ice storms that have been in Tennessee this year. I have always faxed in my orders and I get a confirmation back that they have received it. If I ever have a question about any of the compounding, I can pick up the phone and talk directly with a pharmacist. We have used a number of national compounding pharmacies over the years and none have exceeded Wells in the service and reliability!! read more