Customer service at my Wells Fargo Bank in Eagle has been a great disappointment.
Our checking account was compromised and I went to the bank to get a new checking account.
After visits last Thursday and Friday their bankers were unable to accommodate our request.
The bankers at that location seemed totally untrained in the knowledge of how to open us a new account number. We spent almost two hours during each visit and most of it was sit around while the bankers had to stop to seek knowledge of others at the bank or the necessity for us to wait while our bankers were waiting for answers on phone calls.
The Friday visit was late in the day, and although we were only minutes away to getting our new account number, a bank manager interrupted our session and asked us to leave because my banker had to pickup her daughter and by staying after 5:00 pm "four people would have to stay at the bank." I asked for a quick return visit and I was given 9:00 and 9:30 am on Tuesday (Monday was a Martin Luther King holiday). I explained I was unable to make those visits because I had a medical procedure scheduled that morning that had been scheduled a month earlier. An afternoon visit was provided to me.
Painfully, we had to accept a Wednesday morning appointment. That left us with 6 days without a bank checking account. Additionally, since it is a Trust bank account, we would not be provided the usual Wells Fargo courtesy of helping coordinate new account information to third party lenders on our monthly payments, so we do not miss a payment or an incoming rent payment to us.
In retrospect, it will take us a minimum of 6 days to change to a new checking account number, and even now we can't be certain in can be done on that day. Totally frustrating because we will be having direct withdrawals from mortgage companies for some of our 15 owned homes, various mostly loan payments and incoming electronic rent payments monthly. Also I am unable to pay my Visa amount which will become past due with a valid Checking account.
I have been a Wells Fargo customer for over two decades and generally have a $25,000 to $50,000 balance in my account for Wells Fargo use. It seems there should have been a bit more urgency from Wells Fargo at the branch office in Eagle.
We are in the process on seeking a new bank for a checking account.
Ken
Colonel US Air Force retired read more
