They have secretly kept my credit score tied to my ex wife's account for more than 20 years. Found…read moreout about it recently. They Refused to separate the line of credit even when the balance was zero. Having to hire an attorney. I highly recommend any other credit union. They will do anything and everything to get your money in their profits. Giving a one star rating only because there isn't an option for no stars.

We moved from out of sttate and needed to find us a new credit union. We were so lucky when we met…read moreRyan at this bank. He took care of "everything " and I mean everything. He even refreshed my daughter and her husbands finances. Ryan has a sense of humOr and is so easy to work with. If you are looking for a new credit union please don't hesitate! Get on your shoes and take a drive, you won't be sorry!!!

After being with another credit union for over 20 years we regret making the switch to ICCU…read more We were "sold" on the benefit of their Central Plus Checking which has a monthly fee but includes benefits. One of the benefits are Monthly Bill Pay. You can schedule a payment date on your bills. On May 2nd I put in a request for our credit card payment that was due May 16th. It was to be paid May 12th. It was paid late on May 19th. After a few hours spent trying to rectify I was told a third party handles that - no one at the branch cares or would help. No one told us when we signed up a 3rd party handles this. On March 17th I paid another credit card bill. The money was taken out of my account but the company I paid through bill pay said they couldn't deposit as the check from the 3rd party wasn't readable yet it was taken from my account. On both of these I have to dispute , show proof by getting copies of the ACH, in order to reverse the $81 late charges,. Even worse is the time it is taking to gather information after being put on hold so many times as no one seems to really care at the branch. I asked to speak to a manager and was told it would take up to 72 hours to get a return call. I can only imagine they are so busy if they are operating through 3rd parties and have no control of their business.

Not necessarily the Eagle branch, but the trust/estate department. PLEASE don't use iccu for…read moreanything beyond a savings or checking account. The legal fees to try and correct things in my case were excessive.

Been with them since 1972. They could easily put up a sign,…read moregood luck if you want expert, friendly service. They have changed significantly over the years. They truly have little or no knowledge. The mc Millan Linder office is closed for lunch, REALLY? Not considering the customers at all. I was told they didn't have enough employees to be open at lunch. Website does not indicate that!!! No drive up window available either. What a waste of a building. They should close it. No,,,,,,,I should change banks. AND I assure you they could care less. They offered to help me close it.

I haven't been with them very long but I'm already ready to switch banks. None of the workers are…read moreon the same page. I go into the Eagle branch one of the workers isn't wearing a mask during this pandemic. The others are goofing off and I was kinda rushed. One lady that was helping me kinda just pushed me to the next person and there was no one else the lobby.

Poor service I was trying to wire funds. After years of working with them they lost my phone…read morenumber. They had someone else's phone number on my account. I learned this happens often.

Friendly, professional and ready to help. Great folks with outstanding attitude each visit.read more

This Bank has improved greatly since I came here a few months back. I've had the pleasure working…read morewith the manager K Brinkley and she has delivered amazing customer service and handled several of our banking needs. The staff is very friendly, professional and has greatly improved their efficiency. The leadership has definitely improved this branch!

I stopped in a couple days ago to make a deposit. When I walked in there was already a line. There…read morewere two tellers helping all of the customers in the bank as well as the drive through customers. A third employee was busy helping a family with their checking account. Finally, two other employees were sitting in the back giggling and having a conversation with a local policeman. At first I thought maybe it was an official visit, but the more I watched the more I realized that they were just shooting the breeze. Close to ten customers in line and half the branch is sitting on their butts! Nice.

Great credit union. Friendly and efficient. Fast and knowledgeable. They are very helpful. And…read moreoffer the best interest rates. I was very unhappy with iccu (don't go there)

Josseph B. and Jennifer S. have saved us time and money in so many ways and it has been such a huge…read morestress relief to have these guys working for us.

I've been with Westmark since I was just a kid. I travel often and have never had a problem with…read moremy bank cards. In over 30 years, I've only had one problem and it was fixed within an hour. Their staff is amazing. They always have a smile and have gone out of their way to make sure I'm taken care of! I even had them send me a gift basket. I definitely went back to them. My other half is now with them at well. Best credit union in Idaho Falls and Idaho.

Due to technical issues my bank account is completely shut down. I have bills to pay and customer…read moreservice says there is no way to fix it. I am out of town and can't go into a branch and there are no sister branches anywhere. Do not start an account at this bank if you travel at all. I am going to have to sleep in my car because my bank card will not work at a hotel or gas station. This technical problem had nothing to do with me and I may lose my job if I don't get to my work location in time. I am sitting at a gas station waiting for this problem to get fixed and after calling them multiple times there is no timeline for a fix. Pick a bank that does not have these technical issues.

Never dealt with a more incompetent or inept financial institution. Financed a loan through them…read more They REQUIRED an impound account for taxes, insurance which I have NEVER been required to do before in over 20 loans on other properties owned. After all that, they didn't even pay the property taxes that they impounded the money for!!!! That's only 1 example of all the incompetence I experienced over a year and a half with them. I've refinanced now, thank god!

From the owner: WaFd Bank is located at 701 E State St, Eagle, ID, 83616…read more We serve communities across nine western states with more than 200 branches and thousands of fee-free ATMs. We've been helping our neighbors thrive for almost 110 years. WaFd Bank is also an SBA preferred lender. As a full service commercial bank, we offer a variety of checking and savings accounts and business banking from large corporations to small businesses. While we offer the latest in digital banking tools, we know relationships matter. We are here to earn your business through straightforward solutions across all platforms. See why Newsweek awarded us Best Big Bank three years in a row. Member FDIC.