Keaton went well. He knew his stuff and. Was patient with me. I had a medical problem and…read moreunderstood what I was going thru!

I'm a long time Idaho Central Credit Union customer and have always been incredibly pleased with my…read moreexperience. What I love about this location: + Drive through for convenience with two lanes in addition to a lane exclusively for ATM use. The drive though also opens a half hour prior to the lobby and stays open a half hour later than the lobby. + I have only ever received the utmost in friendly and accommodating service whether inside or at the drive-thru window + They're open on Saturdays until 3pm + And, of course--they have the full range of online banking (bill pay, digital deposit, online transfers) that one would expect from any relevant financial institution The free checking is awesome. The convenience of their location and drive through is wonderful. But, what keeps me a loyal customer is the consistently superior service! Get to it!

One of this best banks I've even been in clean completely friendly very helpful!!! love this place…read moremake it a better experience for everyone that walks in the door!!

Sooo Helpul, knowledgeable and pro-active. I have belonged to two other credit unions and this was…read moremy Best Experience!!

They have been very helpful. Help me get rid of high interest credit cards. Help with a loan for my…read morecar plus unexpected new engine for it.

I found myself on Chinden and needed to go to US Bank. I thought about going to my dual branch and…read morehave Mariah assist me with another issue but with traffic the way it was, I was not feeling overly confident that I would make it to Eagle & McMillan. I stopped by the branch near the fairgrounds. MJ greeted me right away and I explained my issue. She started to help me but since it was an issue that she hadn't run into before she asked Sam. Sam provided some guidance before helping another client at his desk. MJ continued to try to figure out how to fix my issue and even consulted her book with hand-written notes that remind me when I first started working for my current job. That little notebook saved me out of so many jams during my first year. MJ figured out that she needed Sam to finish helping me and I obliged and stepped aside so MJ could assist the next client. Sam came back and we strolled over to his desk. I quickly provided a recap and in no time flat he was able to resolve my issue. Sam and MJ were courteous, professional, and so genuine. While this branch is not main branch, I have no issues popping in if I need to get some banking done. The customer service provided by MJ and Sam was superb.

Been banking here for 10 years or so and the service has been good in this branch of the bank just…read morewish that the bank didn't have to charge so many fees.

I have been a customer of this bank for five years and have always found employees to be very…read morepleasant and helpful. I highly recommend this bank.

this bank is the worst, Yaslin or whatever her name is has clearly never heard of good customer…read moreservice! let me spare you wasted time and energy just go to the FIVE MILE chase bank! Always a better experience!

The Milwaukee location in Boise is really helpful and always cheerful. I have never had a problem…read moreat any of the branches and the employees are always willing to go out of the way. I was collecting $2 bills for my granddaughter and they were happy to check if they had any and they traded me the 2 they had for 4 $1s.

I needed to make a withdrawal from my account. After checking hours; I showed up at the drive-thru…read moreat about 8:50; at 9:10 I drove to the front of the Vista Branch and went inside where they had to retrieve my ID and debit card....they acted like this was nothing. Is this how business is going to be now?

Great place to bank. They were very welcoming to me as a new customer. Everything has gone smoothly…read moreand I couldn't be happier with this credit union bank.

Umpqua Bank opened in 1953 so Southern Oregon millworkers in Canyonville and Riddle could cash…read moretheir paychecks at a bank rather than a bar or grocery store or have to drive several miles north to Myrtle Creek. Sixty-one years after that modest beginning, the Roseburg-based bank came to Boise with the purchase of Sterling Bank. Umpqua is the community bank leader. They go out of their way to make you feel welcome and invest in their local areas by making loan money readily available. After having spent 20 years in their Roseburg hometown, I'd glad to see this bank come to Boise.

From the owner: Umpqua Bank is helping people, businesses, and communities build economic vitality for the greater…read moregood. Most banks treat their customers like customers. We treat our customers like people. You, your life, your money management style--all things that are more important to us than the size of your balance. We pair financial expertise with a passion for getting to know you as an individual--and it's not just because we're looking for new gym buddies. We're on a mission to help you manage your money in a way that matches how you live your life. To do that, we're committed to learning more about you than your account number. That's why we take the time to understand how banking fits into your bigger picture, and give you the easy access and mobile tools you need to manage your money on your own terms. It's why our stores feel more like a living room than a bank branch. And why our associates will always remember your name. We've grown beyond our roots as a small community bank, but the spirit of community will always be at the center of everything we do.

After being with another credit union for over 20 years we regret making the switch to ICCU…read more We were "sold" on the benefit of their Central Plus Checking which has a monthly fee but includes benefits. One of the benefits are Monthly Bill Pay. You can schedule a payment date on your bills. On May 2nd I put in a request for our credit card payment that was due May 16th. It was to be paid May 12th. It was paid late on May 19th. After a few hours spent trying to rectify I was told a third party handles that - no one at the branch cares or would help. No one told us when we signed up a 3rd party handles this. On March 17th I paid another credit card bill. The money was taken out of my account but the company I paid through bill pay said they couldn't deposit as the check from the 3rd party wasn't readable yet it was taken from my account. On both of these I have to dispute , show proof by getting copies of the ACH, in order to reverse the $81 late charges,. Even worse is the time it is taking to gather information after being put on hold so many times as no one seems to really care at the branch. I asked to speak to a manager and was told it would take up to 72 hours to get a return call. I can only imagine they are so busy if they are operating through 3rd parties and have no control of their business.

Not necessarily the Eagle branch, but the trust/estate department. PLEASE don't use iccu for…read moreanything beyond a savings or checking account. The legal fees to try and correct things in my case were excessive.