Stopped into our local ICCU today to fix a problem on my husband's app and go withdraw some funds…read more We usually head to this branch to deposit and grab money but with the road construction going on on State, it's been a branch we unfortunately avoid. We were heading home so it was easy for us to get to the bank since we were heading west on State. Headed in, got my husband's app taken care of by Cheryl today. She was super helpful and patient with us. I know she was just as frustrated as we were since the app wasn't playing nice. After a couple phone calls, we finally got an extra account added to his app. I got some funds taken out for some walking around cash. Quick and easy visit. I have been heading to a few different locations to get my banking needs taken care of. I do look forward to when State St is finally complete and I can head back to my neighborhood branch to get all my banking needs taken care of. The staff is always nice and helpful.

Always professional and helpful. It's been a while since I've been to this location due to…read moreconstruction on State, but they're wonderful.

One of this best banks I've even been in clean completely friendly very helpful!!! love this place…read moremake it a better experience for everyone that walks in the door!!

We have been members of PFCU for about 10 years, and have had fairly great service; I'd normally…read morerate them with the highest rating... so I'm not feeling very good about leaving this feedback; but what's happened is ridiculous, so I'm hoping that by sharing my story someone at PFCU will reach out to me to help on this urgent matter. I ordered a "one of a kind" item last week online from Australia. Immediately after placing the order, I called PFCU (last Thursday) to alert them of the order so that they'd be sure to approve it. They took all the notes, and then... the next day (Friday) when it came through, they denied it. So I spent a couple hours of my time today on the phone with PFCU and the vendor in Australia, and he agreed to re-run it... and PFCU assured me that they would not deny it. The PFCU rep even said, "we have notes in the file so it won't be denied", to which I replied, "y'all had notes in the file last week, yet it was denied" - and then, as already stated, it was again denied. I'm still trying to get the item, but am feeling like PFCU is seemingly working against me! Three side-notes: On it being a "one of a kind", allow me to explain. I'm a rare book collector, and there's one particular book, published in 1890 (only a few were printed) that I've searched for for 2-3 years, and in the last 3 months I've increased my efforts significantly to the tune of 3x per week, via dozens of specialty and collector websites. And then, miraculously, one became available in a hole-in-the-wall bookshop in Australia. It's no exaggeration to say that this is the only copy of this book for sale in the entire globe! 2nd side note: the reason I knew to call PFCU and over-share with them as I did was because this has happened to me before (about 2 years ago... but, while that purchase was important, it wasn't a "one of a kind" like this one. But the point is, how bad are their processes that this should happen multiple times?! 3rd side note: Australia is 16 hours ahead of us here in Idaho, and this particular vendor only works part time, so catching him during his few work hours is an additional obstacle I've been having to deal with. Christopher G.; Nampa, Idaho

Sooo Helpul, knowledgeable and pro-active. I have belonged to two other credit unions and this was…read moremy Best Experience!!

They have been very helpful. Help me get rid of high interest credit cards. Help with a loan for my…read morecar plus unexpected new engine for it.

I found myself on Chinden and needed to go to US Bank. I thought about going to my dual branch and…read morehave Mariah assist me with another issue but with traffic the way it was, I was not feeling overly confident that I would make it to Eagle & McMillan. I stopped by the branch near the fairgrounds. MJ greeted me right away and I explained my issue. She started to help me but since it was an issue that she hadn't run into before she asked Sam. Sam provided some guidance before helping another client at his desk. MJ continued to try to figure out how to fix my issue and even consulted her book with hand-written notes that remind me when I first started working for my current job. That little notebook saved me out of so many jams during my first year. MJ figured out that she needed Sam to finish helping me and I obliged and stepped aside so MJ could assist the next client. Sam came back and we strolled over to his desk. I quickly provided a recap and in no time flat he was able to resolve my issue. Sam and MJ were courteous, professional, and so genuine. While this branch is not main branch, I have no issues popping in if I need to get some banking done. The customer service provided by MJ and Sam was superb.

Been banking here for 10 years or so and the service has been good in this branch of the bank just…read morewish that the bank didn't have to charge so many fees.

I have been a customer of this bank for five years and have always found employees to be very…read morepleasant and helpful. I highly recommend this bank.

this bank is the worst, Yaslin or whatever her name is has clearly never heard of good customer…read moreservice! let me spare you wasted time and energy just go to the FIVE MILE chase bank! Always a better experience!

The Milwaukee location in Boise is really helpful and always cheerful. I have never had a problem…read moreat any of the branches and the employees are always willing to go out of the way. I was collecting $2 bills for my granddaughter and they were happy to check if they had any and they traded me the 2 they had for 4 $1s.

I have been banking with ICCU for almost 20 years now. I started off in Nampa. Now I live in Boise…read moreand have quite a few options to bank at in town. A lot more convenient than the Nampa branch that I started off at when I lived there forever ago. ICCU wasn't as big as they are now. It's been great to see how much they have grown over the years. I love the fact that this branch is right next to my in laws neighborhood which is such a win for me. It's also on my way to my Husband's work so I can swing in and grab money if needed. Or a quick deposit. It's a top tier location for convenience. I have been in multiple times and the staff are consistently on point. They are always kind and helpful. Stopped in today to grab some blank checks for my husband's direct deposit. Was in and out so fast. I really wish I remembered the gentleman's name that helped me today. This wasn't my first encounter with him. He's always been great! I'm sure I'll be on again soon and will have to remember his name. As I was leaving, I always get side tracked by all the cutie bear banks. I appreciate that they accessorize them with little hats. It makes me want to open up a kid's account so I can have one for my change. Someday one will be mine! Until then I'll just admire them when I'm there.

I needed to make a withdrawal from my account. After checking hours; I showed up at the drive-thru…read moreat about 8:50; at 9:10 I drove to the front of the Vista Branch and went inside where they had to retrieve my ID and debit card....they acted like this was nothing. Is this how business is going to be now?

Umpqua Bank opened in 1953 so Southern Oregon millworkers in Canyonville and Riddle could cash…read moretheir paychecks at a bank rather than a bar or grocery store or have to drive several miles north to Myrtle Creek. Sixty-one years after that modest beginning, the Roseburg-based bank came to Boise with the purchase of Sterling Bank. Umpqua is the community bank leader. They go out of their way to make you feel welcome and invest in their local areas by making loan money readily available. After having spent 20 years in their Roseburg hometown, I'd glad to see this bank come to Boise.

From the owner: Umpqua Bank is helping people, businesses, and communities build economic vitality for the greater…read moregood. Most banks treat their customers like customers. We treat our customers like people. You, your life, your money management style--all things that are more important to us than the size of your balance. We pair financial expertise with a passion for getting to know you as an individual--and it's not just because we're looking for new gym buddies. We're on a mission to help you manage your money in a way that matches how you live your life. To do that, we're committed to learning more about you than your account number. That's why we take the time to understand how banking fits into your bigger picture, and give you the easy access and mobile tools you need to manage your money on your own terms. It's why our stores feel more like a living room than a bank branch. And why our associates will always remember your name. We've grown beyond our roots as a small community bank, but the spirit of community will always be at the center of everything we do.

I have been kicked out of my app on my phone 4 times now and I have had to reset my password even…read morethough I've copied and pasted both my password and username three times already. this is very frustrating and annoying that I cant access my own bank account. be better ICCU

After being with another credit union for over 20 years we regret making the switch to ICCU…read more We were "sold" on the benefit of their Central Plus Checking which has a monthly fee but includes benefits. One of the benefits are Monthly Bill Pay. You can schedule a payment date on your bills. On May 2nd I put in a request for our credit card payment that was due May 16th. It was to be paid May 12th. It was paid late on May 19th. After a few hours spent trying to rectify I was told a third party handles that - no one at the branch cares or would help. No one told us when we signed up a 3rd party handles this. On March 17th I paid another credit card bill. The money was taken out of my account but the company I paid through bill pay said they couldn't deposit as the check from the 3rd party wasn't readable yet it was taken from my account. On both of these I have to dispute , show proof by getting copies of the ACH, in order to reverse the $81 late charges,. Even worse is the time it is taking to gather information after being put on hold so many times as no one seems to really care at the branch. I asked to speak to a manager and was told it would take up to 72 hours to get a return call. I can only imagine they are so busy if they are operating through 3rd parties and have no control of their business.