This facility does outstanding work, and they treated my family and myself as though we were…read moreroyalty. I cannot recommend this facility and its staff highly enough.

Wonderful staff. I went in for a outpatient revision procedure to help me breathe and the staff and…read moreprocess was very smooth. I was a extremely drugged but I do remember my IV nurse Gertrude (I think) something with a "G" and my anesthesiologist Dr. Double, and my recovery nurse Tammy, being the greatest. Gertrude got my IV in with no problem and just talked to me. Dr. Double laughed with me and made me feel so relaxed. I was super nauseated after I woke up and Tammy was very patient and didn't rush me to do anything.

My session today with Marco to evaluate and start working on my chronic hip pain was the best I…read morehave ever experienced in PT! I went to other PT practices before both for my hip and to watch PT on my parents, and today's level of care was exceptional. Marco described how hips are structured and 'should' work and then exactly what my hip is doing instead that makes it hurt so much. He explained each action's goal and impact to my hip, and why it will help. Nobody ever told me those things before. And he also made sure I could actually feel it, which helped further my understanding. I could not be happier and I look forward to my next appointments. The check-in process was very easy and efficient as was the checkout and scheduling of next appointments. My sister read a book in the lobby during my appointment and commented after we left that the staff was very nice to all the people waiting.

Nice people. Terrible system. I've done PT before but never have I been one of three patients a…read moredoctor was seeing at the same time. They had aides that helped a bit but I am paying for your expertise to help with my chronic condition. Corey especially couldn't focus. Great front desk staff. Nice people. Terrible setup. I will be going elsewhere to get more help.

How weird. At 8:30 pm i drove up. I needed a prescription filled. No cars in the lot, lights…read moreout. I cursed myself thinking I was too late. Went back home and checked the closing time. 9 pm. Called. Phone rang and was answered, but there was no one on the other end

The entire process from checking in, seeing the PA, getting the diagnosis , being able to ask…read morequestions regarding the diagnosis, treatment all went extremely well.

The entire staff at Orthopaedic Rehab Specialists-West Ave., Jackson, MI put you, the patient…read morefirst. The atmosphere at West Ave. is welcoming, friendly and always professional. My PT'S, John and Taylor were extremely knowledgeable about my condition, supportive and responsive to my input, and tailored a rehab program that in 3 months had restored my ability to perform several every day physical tasks that I had significant difficulty with. My observations were listened to and my questions were answered. Thank you for your care, expertise, encouragement and support.

Cory is absolutely the best and support staff and assistants are wonderful. I've been there in the…read morepast for several concerns and will be going again for a torn muscle in my shoulder. I refuse to use any other physical therapists including those associated with my preferred medical providers at University of Michigan. 3/14/24

I've been seeing Dr. Million for several years now. She has a great "bedside manner" and really…read moretakes the time to listen to your concerns and questions. I've never felt rushed or like she was too busy for me.

This practice is extremely beautiful! From the aesthetic it provides to the team that they have,…read morethis dental practice truly lives up to its name, creating an exquisite "dental experience" with every approach. I have never felt more safe or trusting with practitioners. I highly recommend this office for anyone looking for the utmost care and consideration!

I had my first consult June 17, 2026. I was told my tooth was infected and needed an extraction but…read morethat the surgeon wasn't available until July 1, 2926. They took me back to a consult room where I was told the amount of money that I needed to pay immediately for the surgery to happen under full anesthesia $ 338.00 was the portion my insurance didn't cover. I paid it, signed the consent for treatment form, given instructions for the day of surgery and scheduled for surgery at 1210 on July 1, 2026. I arrived early for my appointment on July 1 with my husband to drive me home. The receptionist kept looking in the computer and then excused herself. I told my husband I think they screwed up. She reappears and tells me, yes you do have an appointment somehow we missed you. My stress level at this point is through the roof. She excuses herself once again and I see her rush by with a full schedule of patients on the roster. She comes back out and tells us that they are going to try to work me in. I want to leave at this point, but I know my husband has to take another day off work to drive me. I'm not sure how they are going to safely work in a patient who is a full anesthesia patient. We are then called into a consult room where I am asked if I've had anything to eat or drink. I have not. I watch as they call back the 1230 extraction. We heard him check in. I also tell her that I've finished up the antibiotics they prescribed. She then tells me that I have to sign consent for treatment. I told her I already did all that. She looks further and tells us, oh yes you did we haven't signed it I will do that now. At this point I'm terrified. We are told to go back to the waiting room. My husband after a few minutes tells me he doesn't trust this place that it is a complete shitshow so far and he doesn't care if he has to take another day off work my safety comes first. I stood up immediately and walked to the desk telling her I'm finding a new dentist that I do not trust them to safely work me in. I am told it will be 7 to 14 days for a refund. Their MASSIVE mistake and incompetence and I still do not have a refund. I have never had to pay up front before, I usually have to pay on the day of surgery. That should have been a huge red flag for me. The only thing they did right was process my payment. I question how they were going to safely fit a full anesthesia patient into a full schedule. They are putting every single patients safety on that schedule in jeopardy. I'm a medical professional and mistakes happen when you are trying to beat the clock. I also question a place that puts a receptionist under the bus of incompetence and unprofessionalism that the management was driving. She had no clue what was going on. I didn't see a manager or a scheduling manager it was this poor young lady who was trying her best. I have filed a complaint with my insurance company and have filed a complaint with the state. I guess since my refund is not in sight over a week later I will be filing a complaint with the Attorney General now. This place is not a competent safe place to go. Please think carefully before scheduling an appointment. As a medical professional I honestly have never left a bad review before. I understand that things happen, but the way that this whole situation has been handled is just terrible. I've never seen such incompetence and unprofessionalism. As a former department manager everything that happened has reeked of incompetence of the worst kind. There is no excuse ever to risk the safety of your patients.