Thank you so much for the compassion, skills and time yesterday when I was having a bad day!!!…read more The waiting room was super welcoming and calm, I felt like I was well taken care of getting my hand checked out after I slipped on ice and punctured it with some foliage. I would never hesitate to get checked out in the future knowing there is a safe place to go with humans who are equally as inviting. Thank you very much for your kindness! Highly recommend!

I went in with a sore throat, and they told me I didn't have strep throat and I only had a viral…read moreinfection that would go away on its own. I continued to suffer for a few more days (because they told me not to come back for 5 DAYS) before finally deciding to go to a different walk-in. Turns out, I VERY OBVIOUSLY had strep throat. Then, to top it all off, they decided to charge me over $100 for my visit (yes, even with insurance). I am never going back. Absolutely ridiculous.

Definitely not the most professional urgent care I've been to but did the job alright. The office…read morewas okay but lacking in many ways. The receptionist was very kind in my opinion in person but not over the phone (she was very dismissive and was having a conversation with someone else while answering my call). Most people working had casual attire on which I guess is okay as long as care is given, it just takes away from the professionalism of it being a medical facility. For example: the guy who took me back before the doctor saw me was wearing sweatpants and a puffer jacket. I got my ear checked out by doctor Mustafa who was more professional and friendly and he sent me on my way with antibiotics to pick up. He said I should be feeling better overnight or within two days and my ear problem hasn't gone away but hopefully my antibiotics just need a few more days to kick in. Overall, this place was okay. Attire isn't everything and no one was rude or disrespectful. I definitely wouldn't NOT recommend it but there is probably a more professional place within a 5 mile radius.

Went to urgent care for my knee. X-rays were obtained and not reviewed with me. They did not…read moreexamine my knee and told me to go to the ER for an MRI of my knee. At the ER I was informed that MRI's of the knee are not done in the emergency setting. This is frustrating as I was given the expectation of an MRI being performed in the ER - I wish the lady I saw understood the medical system enough to know that. The Urgent Care team would not even tell me their thoughts on what was going on with my knee as they "did not want to speculate". Not really sure what was done for me today - no answers, no thoughts, just an erroneous referral to the ER for something that no ERs perform (MRI of knees emergently). If you have a knee injury I would NOT recommend going to this clinic. Total waste of time and money.

Felt like the doctor didn't care. Went in with swelling and pain from a salivary gland stone. Left…read morebeing told all I can do is use mouthwash, suck on sour candy, and to come back when it's bigger. Did get a referral for an MRI but that doesn't do much good Jen my jaw and face pain is at a 7-8, and I can't eat.

Received the worst care ever for my mother doctor (male,) didn't even ask enough questions during…read morethe 1 minute consult & gave no medication. Said I can't do anything for her and refused to give any recommendations on what she should take for at home care. We have never been treated so unfairly. Receptionist and the young lady who took us back were both friendly but doctor seemed such in a rush and answered none of our answers and didn't care. Said that they couldn't do anything and sent referral to hospital.

Hands down the best experience I have ever had at an urgent care…read more Recently I fell ill and needed to be seen quickly. I had visited the Plymouth Rd location in the past, but this new location on Ann Arbor Saline Rd was more convenient for me on this occasion. Walk in or schedule online (I scheduled), and I had no wait once my time came. I was seen immediately and within 30 minutes of entering Meijer, I was leaving with my prescription in hand. The staff was friendly and professional, the location is clean and welcoming, and I felt immediately at ease here. Highly recommend!

It was very easy to make an appointment online. The doctor was very quick, thorough, and kind…read more Highly recommend for any quick issues!

While you are supposed to fill out the patients info online, their system doesn't work. It took…read morethe nurse 30 minutes to enter in my paper work before we could be seen. We were the only ones in the office. Both my boys had been exposed to strep and were symptomatic. Dr. Looked in throat and ears, listened to their chests and prescribed Amoxicillin without conducting any lab work. Seemed very cursory and my peds Dr was shocked that they prescribed meds without conducting any lab work. I have also since talked to other Dr's who view this clinic is subpar. I would recommend finding another clinic if open.

It felt like a run down operation. They do not do xrays-it's broken. No one was there to do xrays…read moreeach day they said. They do not do blood draws-"Your insurance won't cover it." "My insurance has no copays and you're on their Network 1 list so it will be fine." "No, they will charge you hundreds of dollars. And the person who is allowed to do blood work and covered by your insurance will be here this weekend. Would you like to come back?" "My insurance has no copays...never mind." I did at least get a referral for xray elsewhere and medication from my pharmacy that helped. The receptionist was polite. The doctor seemed fine but unsure also. But the place also smells badly of mold and mildew. I had to spray my coat when I got home and change and wash my clothes.

My Daughter walked in at 5:07 and was told she could not be seen because they close at 6:00 pm…read more When she told them that she just needed a strep test and flu test the lady at the front desk went back to ask if they could see her and was told no since it was after 5:00 and they close at 6:00. That is completely unacceptable for a medical facility to refuse to see a patient during the hours they are open.

I wish there was an option for a negative star rating! This place should be SHUT DOWN. My daughter…read morecame in with a strep throat at 2pm and was prescribed an antibiotic. She went to fill the script and CVS said they would text when ready. Hours went by. Finally at 5:30 she called to check on it since the pharmacy was closing at 6pm. She was told it was never sent thru. She called PROGNIFY and received a message that they closed early that day at 3pm. So I guess closing early means nobody completes their job? I have never had an experience like this with an urgent care. So now instead of her feeling better today - she has a raging fever and cant swallow. I tried 4 times to call PROGNIFY when they opened the next morning at 9am. Nobody answers. I finally get some manager on the phone who was USELESS. Had no explanation for what happened. To quote him "I have no idea what happened yesterday" Bottom line - this place is completely useless and I hope everyone reads this before they make the mistake of going here.

Usually I do not regularly see a doctor. I am in good health, and the only health problems I have…read moreare raging sinus infections during the change of the seasons. That being said, I have a very hard time finding doctors who understand and know how to treat and care for sinus and allergy problems. I was experiencing extreme sinus inflammation on one side of my face, causing my sinus cavities to be sore, dry and extremely painful. The pain was so terrible no over the counter medicine could help solve my issue- this is when I called IHA. I was able to get an appointment within 48 hours, and was called back to be examined in less than 5 minutes of signing in. The entire visit took about 35 minutes- IMPECCABLE during this time of year! Dr. Joel was extremely friendly helpful when it came to treating my sinus inflammation. She game me several options for treatment, including steroids, , antihistamines and antibiotics as a last resort. Usually when you have a sinus infection doctors send you out with antibiotics and call it a day but I was so happy to find a doctor knowledgeable enough to know the affects of antibiotics on the body. Very impressed and my sinus problems are GONE!

I've been a patient at this doctors office for the past 10 years. I have been treated for numerous…read moreissues here. Those visits haven't always been the greatest because I always have issues getting refills for my medications in a timely manner, even just simple BC. However I continued to frequent the office. Huge mistake! I should have stopped a long time ago but everything happens for a reason. Recently, I had terrible pain in my feet and made myself an appointment with a podiatrist who properly treated me. They requested that I get a global referral from my primary care provider. I called my primary care physician and requested one but they adamantly refused to give me one because I hadn't been seen for foot pain in her office. I find that completely ridiculous. I am very disappointed. I will not be returning. There are better providers out there