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Wellnoon Labs

5.0 (6 reviews)
Closed • 7:00 am - 8:00 pm
Updated over 3 months ago

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Florè by Sun Genomics

Florè by Sun Genomics

1.5(2 reviews)
2.4 mi•University City

The company can do better by responding better to emails, not giving phone numbers that are not…read moreanswered and that just give a busy signal, not charge duplicates or charge when person should be refunded or not charged. Great place to start with making improvements.

My husband and I started a subscription with Sun Genomics because it was recommended that my…read morehusband consider getting custom probiotics since he is going through cancer treatment. We decided to both get subscriptions which were $79 per month and included the testing of our poop every 6 months to make sure we had a customized probiotic. We also received a call from a staff member to go over our report from the test. A new CEO has entered the organization and we received an email today that starting in September, (a few weeks from now) the subscription will go up to $99 per month, no call to go over your report, and the re-test every 6 months will be $249. When we signed up for the subscription, we thought it was expensive, but with my husband going through cancer treatment, and my own personal health reasons, we were willing to pay the monthly $79 a month BECAUSE the 6 month test was FREE. I am very disappointed in Sun Genomics/Flore. The fact that they provided such a short notice of the change to the subscription shows their lack of concern towards their current customers. It also makes the product completely out of reach to afford for people who may need it the most. This is my first on-line review, but I will complete multiple reviews on this company because of this horrible impact on customers with this change. It is a shame because the products have been good and the service has been great up until this change. If they needed to make a better profit, they could have increased the monthly subscriptions (with more notice) and given current customers at least their next test sample for free before starting a $249 fee for the test! They are receiving two stars because the product is good, the report is great and the process of receiving the probiotics has been good. They could have received a 5 star rating, but the lack of being customer centric by raising costs this extreme with little notice is the worst customer experience I have had with a monthly subscription of any kind.

Wellnoon Labs - vitaminssupplements - Updated May 2026

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