I been a customer for a long time, and never missed an appointment, i knew about the rules of if i didn't call to cancelled an appointment 3 times I will get charged, since I never missed an appointment until last week, and due to having a last minute plan to take care of my grandchildren due to stressed from personal problems, I didn't have a chance to or completely forgot to cancelled, I called last week to reschedule my appointment and I went yesterday, Dr.Brown didn't mentioned or reminded me of the changed of the cancellation rule until after, I order a special she has on the shots 5 for $90.00, regretfully if I knew she was going to charged me $20.00, I didn't order any shot, and I have to pay for the 1 shot she administered, she fail to tell me or remind me about the rule changes from missed cancellation from 3 times to 0, and $20.00 for missing only 1 time, it's outrageous, I cancelled the shot deal, and I pay for the shot that I didn't have a choice to cancelled since I already had, and I paid for the 20.00 dollars for the missed cancellation, she should mention the missed cancellation fee before or earlier in the consultation, and for this I will not going back to her office, I'm looking for another place if I decide to or need help next time, she show me the only thing she cares is money, I also noticed when I had appointments I have to wait 30 minutes or longer until she see me. The plan do not helped me, i only lost 10 pounds with her plan., and I started to lose weight when I start to do intermittent fasting, eating every 3 hours do not work for everybody, I will not recommend anyone, do not waste your money, I will stick to intermittent fasting. 1 star only. read more