I'm not sure why the other review is so negative. And the tenants they spoke too, live underneath…read moreus. They are amazing neighbors. The reason why it's so hard to get in here...is because of how GOOD it is here. Management is amazing!!! We were met with kindness and professionalism....and that still continues to this day. Shady Oak doesn't need a pool or fitness center to sell it.......the apts (I call condos bc they're as nice as one)...sell themselves. Not to say ...that I wouldn't be mad if they put a pool in...lololol. One person's "bad" experience should not reflect the majority. As for "the rich"..not living here....the other reviewer...seems pretty elite-ish. 100k combined....not nothing new here....just look at the nice cars in our parking lots. There's a perfect mix. And to assume that there is going to be crime here....is so off base. It's quite, beautiful, safe and a great place to raise a family. So please do not allow one crap review from steering you elsewhere. I recommend our development to everyone--if there is availability. The only reason ppl leave here is if they buy a home or get to an age where they require assistance.

Lived here for 1.5 years, by far the best apartment I've ever had. Neighbors were quiet and…read morefriendly, apartment was very spacious and all newer appliances. Priced well below similar complexes. Wouldn't have left if I hadn't bought a house. Excellent team to do business with, had a few minor issues with hot water and the freezer, but were taken care of promptly by the service team. Altogether a great experience and I would recommend them to anyone.

BEWARE!!! This…read morecompany used to be good until they hired their new GM Katie. Horrible at her job, cannot respond to tenants or inform them of literally anything going on when requested. Sends emails discussing attachments that were never attached. Be cautious when looking to move here as their lease is built to use you as a piggy bank for them to abuse. Let's start with the good. Location is fine. Kind of close to 283, right on the edge of Mount Joy. The maintenance guys are great and get stuff done fast. Can always count on them! The grounds are taken care of constantly and the pool, albeit small, is nice. Now for everything else. The place is packed. You're in there like sardines and and if you have more than one vehicle, be ready to fight for a spot. The apartments are pretty poorly built. There is no sound barrier, as we could hear every move the upstairs neighbors made, including going to the bathroom. The floors are not level and there can be a bit of a slope at points in the apartment. Also when a child can accidentally break a shower handle and cause a leak just by simply turning it, you know cheap materials were used. FYI, when things like this happen and they require the use of YOUR electricity to fix issues for days to a week or two at a time, they WILL NOT reimburse you for the usage even though they say they will. There are loopholes built into the lease to use your money over theirs to handle their properties when they are at fault. We moved out in the middle of our lease and would has been required to continue to pay it if they did not find a new tenant. We knew someone interested in moving in there and when they asked and specifically mentioned our name to Katie, she basically ignored it. I'm surprised they rented the unit out and didn't just try to squeeze us for the rest of the lease. I'm sure I will get a response about "blah blah the lease says..." but with that I say that when requested about month to month leasing we were told it does not exist by the previous management only to be told by current management that it does, but it is not advertised and has to be asked about. So which is it? On top of that, when it was being renovated for a potential new tenant, we were required to keep the electric on under our name otherwise they would have charged us more themselves, while also having no access to the unit as they took the keys and changed the garage code. Somehow in 24 days they managed to generate an electric bill greater than the amount we ever had while living there, and not running fans to fix a leak caused by their poor quality hardware. When trying to ask about it and why it was so high, we got an answer and then were left ignored for over two weeks when we tried to reach back out again. I'm surprised we got a small bit of our deposit back. Pay attention to the other reviews and when they are dated. Continue with caution, otherwise look elsewhere

Lived here for 2 1/2 Years…read more The apartments are huge, well layed out with a washer and dryer. I had the upper level so the stairs (the go straight up) are a bit daunting but not horrible, just a pain to vacuum. Maintance here is top notch. Rarely had a problem but when we did it was taken care of quickly. They do regular routine maintence too, like changing out the furnace filters. The apartments are all electric, wish the furnace was gas but the bills were manageable. There is plenty of parking for guests, at least where I was in the complex. With your unit you will have a garage plus a carport. The garage was great to have either for a car or extra storage. Neighbors were quiet, lots of people have dogs (never heard them either). I'd say it's a great place to live. Wish they had more bars / restaurants within walking distance but maybe that will come as they have vacant retail spaces available. If Florin Hill is in your budget, I highly recommend. Wish I could move this apt to Virginia where I'm paying more for a lot less (1bd/1b no garage).

Very affordable townhouses that are very clean and modern. It is also located right in between Mt…read more Joy and Etown, so both towns are very accessible.

I have lived here for nine plus years and have to say it has steadily gone downhill during that…read moretime. They advertise how great it is professionally landscaped and maintained, well the front of my townhouse has not been mulched this year and is a bed of weeds, when contacting the property manager I was informed that they are taking a year off from mulching and weeding. The grass is at time 10-12 inches long and when it is mowed, which is sporadic at best there are piles if cut grass throughout and usually is thrown on the sidewalks and patio during the mowing process and left there. When I moved in there were parking space lines with unit numbers painted in the appropriate spaces, they have not been repainted and now the lines are faded and numbers do not exist, which can lead to problems with people parking in spaces which belong to other tenants, this also has been brought to the attention of the property manager several times with no response. These townhouses and apartments are overpriced for the service and maintenance provided.

Where to begin. I lived here for almost 6 years. I'm on the…read morethird manager, who doesn't seem to know what she's doing. I've been without a dish author for a month right through the holiday season went with a microwave without a microwave for a month and a half and now I have a and they wanna charge me 25 bucks it out that is get to charge them for not having a microwave not having a dishwasher . Terrible response from management they call back. They don't call back.

The staff turn over is off the chart. The management company makes it easy to pay your rent, but…read morethe alleged amenities in what they call a luxury community are subpar. The maintenance requests are difficult to have the work done as if the management is doing you a favor. But they forget who is paying the bills/rent. We are customers and are not looking for handout, but what is promised. Yet soon some forget once your locked in your lease.

My husband, daughter and I very recently lost our entire home because of the floods in Mount Joy…read more The stress, fear, uncertainty and hopelessness was unbearable for weeks. We were fairly certain that the possibility of living at the mission, was becoming inevitable. A couple of local complexes wouldn't even talk to us I'm assuming because we had to file a full Chapter 7 bankruptcy because of the floods and not being able to do the repairs. One complex in particular treated us so badly we felt like second-rate citizens at no fault of our own. And then our attorney mentioned the Villas of Castleton. I said to my husband at this point what do we have to lose the worst they can say is no. But that's not what happened..... I wrote a small letter to the property management just telling them our situation... As I had done with the other complexes. Only this time we didn't hear no! What we heard was come in let's talk and take a look at an apartment and see what we can do!! There is no judgement and no negativity. But there was hope and that's exactly what my little family needed as we watched our entire world fall apart. From the moment we were greeted at the door by Hannah we were received with smiles and hope and confidence and kindness. Her and Anne, made the process so easy and so smooth for us in such a devastating and chaotic time in our lives. The Villas here or if you want to call them Apartments are absolutely gorgeous. They are clean, safe and huge. The staff here from the front office the property management to the maintenance staff are absolutely professional, knowledgeable, kind and they follow through with everything. We finally have a place we can call home. We love being here every day. There's a pool here there's a 24 hour fitness room and a gorgeous Community building that you can even rent for parties!! Living in Marietta has been a change for us but I believe it was a blessing in disguise. The local restaurants and bars and nightlife is awesome. The property here has a beautiful view of some mountains, it's quiet here and going to bed feeling safe every night is absolutely priceless especially with a little girl in our Villa. I know a lot of complexes seem like the same old thing but I promise you if you come here and look you will want to stay. There's just something about the Villas of Castleton that is different than any of the other places. You don't feel like a resident ..you feel more like family. and that to me is also priceless not just because we lost so much but because I also recently lost both of my parents so to feel like I'm surrounded by family is just something I can't even explain. The building that I'm in in particular is really cool. All of our neighbors are fun and friendly and we have all become fast friends. I've never lived anywhere where I walk out my door and see my neighbor and we give each other hugs... That is such a great feeling!! I promise you if you are looking for an amazing place to live with a welcoming community and a safe environment and a beautiful location with excellent schools... Plus the pool the weight room and the community building---you definitely want to live here. Not to mention just when I thought living here couldn't get any better...last night we heard all kinds of fire truck sirens and then we went out to see what was going on... SANTA CLAUSE WAS HERE!!!! He was actually in a boat being towed by a fire truck!! All I could do was stand there and cry as I saw my daughter's face light up for the first time in months. it's been so hard to try to find the Christmas spirit when tragedy hits your family.. and last night just solidified that moving here was the best decision we could have ever made. And just as a side note the maintenance crew here is absolutely ridiculously fantastic I just can't say enough about them.. and wait until you meet Hannah and Anne in the front office... Their smiles are intoxicating and they really treat you like they've known you all their lives. We will forever be grateful to The Villas of Castleton for giving us our home back and for welcoming us with open arms. When you come to see your new home..please mention my blog!! Thank you!

I just wanted to say THANK YOU! Castleton has proven to be the perfect spot for my special needs…read morebrother , Brian, and I. I was very apprehensive as to how Brian and I would handle apartment living but it has been wonderful. Having the pool and the gym so close is proving to be such an asset to Brian's physical and mental well being. This world is a crazy place right now and having a stable and secure home is so important. I am forever thankful to be able to call Castleton home. We look forward to many happy years ahead at Castleton. Debby B

Well, I have a mixed review. They have their strong points and their weak points. Initially when…read morelooking for a place, it took 3-5 days and me calling back several times to get someone to call me back and set up an appointment to see the rental properties. We qualified under their terms and then put our money down for a place. They said we were approved on their end but then the owner came back and disapproved us. They never said on what grounds this decision was based. They did explain that ultimately, the owner decides. Then, Keith worked diligently with me to include texting and calling me back late in the evenings to accommodate seeing the other properties until we finally found one. What I don't understand is the following: Why requests to see a property like some others on Zillow do not have appointments we can schedule ourselves on availability. Why they wont let us put our deposit down on a home we have not seen if we know we want that home. Its cash money people haha. Lastly, when we finally found a place we wanted. they sent our documents via email which is great. I wanted to clarify something in the lease in writing but the docusign does not allow that. Since we are 2 signers, they would not accept a pdf with the added language. I was finally able to get something via email confirmation to the lease and use docusign. Another issue we had was that the home did not have a garbage disposal. They said the owner would not allow us to put one in and pay for any maintenance. Not sure why?? Makes no sense to me. These should be negotiable items. So far, I found the ladies in the office to be very pleasant. That's definitely a feather in their cap. Will update once we move in and state whether the carpets were cleaned well and the minor fixes were done.

If this is how this company treats prospective tenants, I can only imagine how they treat actual…read moreresidents. On Friday, 6/26, my partner and I scheduled a showing for Monday, 6/29 at 4:30 PM. We were specifically told that no earlier appointments were available, that we were the first people scheduled to view the apartment, and that we would likely have the opportunity to rent it. Based on that information, we both rearranged our work schedules, found coverage for our shifts, inconvenienced several coworkers, and lost income just to make this appointment. Then, just five hours before our scheduled showing, we were told the appointment was canceled because someone else had already rented the apartment. The cancellation itself was frustrating, but the way it was handled made the experience far worse. When I expressed why we were upset after taking time off work and losing wages based on the information we had been given, the Leasing Manager working on Monday, 6/29, told me they didn't understand why I was upset and that this was "just the process." If that's truly their process, it's a process that shows little respect for prospective tenants' time, commitments, or finances. A simple acknowledgment of the inconvenience or a sincere apology would have gone a long way. Instead, the response was dismissive, unprofessional, and completely lacking in empathy. Our time, our income, and the effort we put into rearranging our schedules apparently meant nothing. If you're considering renting here, be aware that even a confirmed showing may not mean much, and don't assume the company values your time the way you value theirs. There are plenty of property management companies that communicate honestly and treat prospective tenants with professionalism. Based on this experience, I cannot recommend this one.

Ok place to live wouldn't recommend it though very nosey neighbor's that don't mind their own…read morebusiness they walk around finding shit to tell the office about on anyone.. Please avoid avoid avoid this place

Everything is old, old old! And not replaced unless it breaks. The common are not maintained, and…read morethe carpet is stained and wood rotten in the hallways. The Outside doors don't close properly so anything can get in. The buildings smell nasty. The only good thing about it is it is pretty quiet. Just not well maintained. It definitely is not worth the rent we pay. Would be great if they invested some money in fixing it up.

This was a great place to live. Quiet, good price rent, and good maintenance staff.read more

I've lived in apartments in other states, and this complex is by far the best! The customer service…read moreis truly one of a kind. The leasing office was beyond helpful with my move-in process, and is always responsive with any questions or needs. Maintenance is on top of everything, and everyone is super friendly. I absolutely love my apartment! The grounds are very well-kept. The whole area is beautiful, peaceful, and one of a kind. I could not recommend The Crest enough!

From the owner: Experience the perfect blend of modern convenience and country charm at The Crest at Elm Tree, a…read moremulti-year Best of Living Award winner. Offering one, two and three-bedroom apartment homes in Mount Joy, our pet-friendly community provides stylish living just minutes from Lancaster, major employers, and local shopping. Spacious layouts feature elegant finishes, breakfast bars, soaking tubs, and select homes with electric fireplaces, attached garages, and in-home washers and dryers. Enjoy resort-style amenities including an outdoor pool, fitness center, walking paths, and a clubhouse with a coffee bar and business center. Schedule your tour today and discover exceptional living at The Crest at Elm Tree.