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Welling Wellness

5.0 (1 review)
Open • 9:00 am - 7:00 pm

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8 months ago

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Bloom Health Centers - Baltimore

Bloom Health Centers - Baltimore

(5 reviews)

Federal Hill

Last week I attempted to schedule appointment for a client, it was mishandled by the Bloom intake…read morestaff. After 3 attempts (same day) to clarify that the patient does not live in Virginia, I was finally aasured that the error had been corrected and the appointment was scheduled for Maryland as requested. I checked for confirmation of the appointment everyday since scheduling. Today 11/18/2024 and 4 hours before the tele-visit I called the Maryland office to confirm the appointment for this afternoon. I was advised that the appointment was scheduled for the Catonsville,MD office and would actually be a telephone call/ not the usual video visit. 30 minutes prior to appointment we received an email check in request, which we completed. Waited until 5 minutes after scheduled appointment time, only to find out thatthe Maryland telephone visit was not happening, in fact then appointment was scheduled as an in person appointment in Virginia! I called for the second time today and after being transfered x2, was told that the appointment had never been corrected (as I had been advised last week) to the Catonsville, Md. Office. Patient had discontinued with Bloom over 2 years ago due to similar issues but recently decided to give Bloom another try. I was finally advised that the error had not been corrected and a new appointment was offered for December. I was also advised to wait for the bill from the Virginia office and once received call to request the no-show fee be waived, incredible! After this failed appointment it's time to move on for good.

Being in one of the darkest scariest places in my life and in dire need of medication management,…read morethis office had me wait a month for a virtual appointment with my Dr. Then, the DAY BEFORE the appointment I'd been waiting a month for, they cancelled due to illness of my Dr. You'd think that they would prioritize the canceled patients however they did not. The doctor did not have any available appointments for another month. What a hopeless situation I barely waited the first month and having me wait another month for medication is just inhumane. The poor scheduling lady was so empathetic and kind, but her hands are tied , I understand. I can't trust this place with my health any more, because they certainly don't care.

Welling Wellness - c_and_mh - Updated May 2026

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