Third time is a charm I have been to Foothills Physical…read moreTherapy for three recoveries, this time after a rotor cuff surgery. There are no better therapists than Lindsey and her assistant Jillian to put you on the road to recovery. It's hard work to get your muscles working the right way. Lindsey develops the correct program and Jillian makes sure I do the exercises correctly. To be corrected and doing the exercises correctly, is very important to me. I always joke around, that I don't want to be mediocre, but exceptional, and Lindsey and Jillian make sure I achieve my goals. After a little more than 3 months of therapy, I'm 90% recovered, now it's up to me to continue to exercises at home. I can highly recommend Foothills Physical Therapy. The entire team is welcoming, friendly, professional and they make sure your mobility is restored.

Sciatica pains sucks. I saw Jake Kelso for about 2 months. He didn't just immediately help reduce,…read moreand eventually resolve, my Sciatica pain, he fully listened to me and cared about my worries and concerns. Each time I saw him he asked me specifically how bad my pain was, where was it hurting, what activity was making it worse or better. I didn't just want to be healed, I wanted to know everything about my injury. I asked him a bazillion questions and he patiently and fully answered them all, and clearly enjoyed talking about his profession. He is an experienced professional and knows exactly what he is doing. I am virtually pain free now and he provided me with the knowledge and tools (exercises) to get me fully healed, in time. It appeared that all the therapists there are just as kind, caring and qualified as Jake. They all focused carefully on each of their patients like doting parents. The rest of staff there were wonderful as well (especially Keaton). They are all friendly, kind, caring and full of smiles. They genuinely love what they do, and it showed every time I went. I especially liked the way the entire team there works together. They have great choreography and chemistry, and make each visit there as comfortable and relaxing as they can. Bottom line, I cannot recommend this place enough. They resolved my pain and did it quickly and professionally. You can trust this place.

I first came to Dr. Hatfield after receiving disastrous care at the Core Institute. He was…read morerecommended to me, and I am eternally grateful to the co-worker who sent me here. Dr. Hatfield did a full knee replacement on me a few years back and he was fantastic. I loved that he was honest and upfront about what to expect--so many doctors sugar coat things (i.e. severe pain is not the same thing as "discomfort"). I healed up beautifully and went on my merry way. Now that my other knee is acting up, I'm back. I have full faith in Dr Hatfield's advice and care. He is not the doctor who insists you have a consultation first then sends you for X-rays then had you come back again for treatment. He had me get X-rays first then come in one time. He looked at them, diagnosed, and gave me my cortisone shot all in one quick visit. No nonsense! His staff is also very kind, knowledgeable, and caring.

I've been a patient at this office for the past few years for several issues. The staff has always…read morebeen courteous. This particular visit, I went in for shoulder pain and Dr. Hatfield was able to give me a shot and relieve my pain. I highly recommend this office.

NAOMI Alcott is a great Physicians Assistant. I've been a patient for 4 years or so. She listens,…read morepresents treatment options and gets procedures scheduled in a timely manner. Her options for pain management are proven and have given me a better quality of life.

Quite possibly one of the worst bait-and-switch experiences I've ever been a part of. I confirmed…read morewith the office that my procedure would be "covered," and they even framed a "test" injection as an easy next step--while admitting they weren't sure it would help--because, again, "it's covered." Afterward, my insurance paid $23. Then the clinic billed me $800. When I went back to ask them to honor what I was told--or at least work with me on price given their guidance--they refused. I asked about a self-pay option; they said no because my insurance had already paid $23. No flexibility, no ownership, no accountability. From my perspective, this is the definition of a bait-and-switch: reassure the patient about coverage to green-light the visit, deliver a token insurance payment, then dump the real cost on the patient and refuse to make it right. I left feeling misled and out hundreds of dollars for a "test" they weren't confident would help in the first place. Based on my experience, I can't recommend this practice to anyone. If you do go, get every "coverage" assurance in writing, ask for CPT codes up front, and verify directly with your insurer--because the verbal promises I received were worthless. I won't be back.

First of two knee replacements done and it went far from perfectly with health issues on my end…read moreafter surgery. However, the coordination between Dr. Purcell and the staff at Mercy Gilbert hospital everything was caught spot on, taken care of immediately and I am doing PT and recovering a little behind but moving along nicely. Grateful for Dr. Purcell's work and the hospital staff being on the ball. Good stuff man. Now, knee #2 when ready.

The absolute best ortho doctor and staff that I have EVER had the pleasure of dealing with, I've…read morehad numerous surgeries with other doctors and he is hands down the best. Dr Purcell did amazing work on my shoulder, and his staff has gone way beyond what is required of them. I had problems with other places, imaging, labs, things like that, and they were so quick to get on the phone and fix all those problems even though it wasn't their fault, just to make sure i was taken care of. They even delivered to my house, a pneumatic cryo shoulder brace, because they thought it would help with my pain and recovery. To my house, they personally brought it to my house and showed me how to use it! Anyway, I would HIGHLY recommend this amazing Doctor and his outstanding staff for any orthopedic needs you may require. I am beyond happy and pleased by my experience.

Love Fooothills! Everyone is soooo friendly and informative! Scheduling an appointment is always a…read morebreeze! The PTs are all very helpful and know what they are doing. I've been going to this location a few times a week for a few months now, and I always have a pleasant experience.. The therapy is actually working and I feel 100000x better then when I first actually started. Definitely consider checking out foothills if your looking for any physical therapy help! Me and BFR = best friends

I don't normally post low reviews, but I honestly was not pleased with this facility or the…read moreservices provided. While my Physical Therapist was personally very kind and attentive, I would only work with her for about 10-15 minutes per session and was then passed on to the assistants who were NOT attentive. They would give me my exercises to complete but rather than staying and ensuring I was doing them correctly would run to another patient and work with them, and then I would be sitting there for several minutes inbetween exercises waiting for the assistant to come back. I came three weeks in a row and every week was like this-the facility just seemed like they had too many patients scheduled at once and not enough employees to properly take care of all the patients. As someone who has done physical therapy at several facilities over the years I was disappointed in my care and would not recommend coming here. I gave it a two because I liked my physical therapist but if it wasn't for her I would give this facility a one.

I have been seeing Dr. Rich for a couple years for some knee issues and most recently a torn…read morerotator cuff/labrum. It's always easy to get an appointment and be seen. Time in the waiting room is minimal, I'm called back and seen when my appointment is supposed to be, and the Dr. shows up and addresses my injury, offers treatment options and plans for recovery. Through some MRI scheduling and some procedures involving ultrasound assisted cortisone injections I'm well on my way to recovery now with a Physical Therapist Dr. Rich recommended. The entire staff has been friendly and communicative through the whole process and I'm very happy with my treatment and Dr. Rich's care.

I have been a patient here for over a year and am extremely happy with my treatment, interactions,…read moreand customer service. I have seen Dr. Rich for my shoulder and Dr. Cohen for my knee. The staff is friendly and efficient.

Kristina is a great therapist. I worked with her for a few months on some low back issue. I saw…read moresome relief but I needed a more combination therapy. Massage and stretching more so than strengthening. I would recommend this office to anyone looking for a good PT office that reality cares about people. The staff are amazing.

just another ortho-mill. Saw the actual physical therapist once and she barely watched me - just…read moretold me what to do and left. My visits were with the tech - she was nice but was more interested in goofing around with the other techs. PT spent her time eating granola bars and being on her computer, definitely not supervising the tech. A few times, I purposely did the exercise wrong and nobody corrected me. The tech was always working with multiple patients at a time. Another time, I was doing my exercise and I looked over and the tech was getting work done on herself by another therapist. Do yourself a favor and google search for a therapist who works on one patient at a time. And the front office staff is rude and inefficient.

A great atmosphere with many caring individuals who are dedicated to getting you back to healthread more

went here for 5+ years for migraines, both medication extra help when.needed but mainly BOTOX FOR…read moreMIGRAINES. Got letter in mail asking me to come in and Dr Beck says I really like you blah blah blah but I can't do your BOTOX any more cause MEDICARE ISNT PAYING ME ENOUGH TO TREAT YOU. SO SORRY. Long story short whole office that way and several more drs in the area are doing the same. Geez. I've got blue cross and Medicare and I can't get BOTOX in Gilbert area. I'm really tired of being in pain and being turned dr after dr cause my insurance do pay enough. Well it sure cost me a lot every month do ‼‼

My life and the life of my child was put at risk choosing this place. At 38/39 weeks an ultrasound…read morecaught an issue. The diagnosis was something that the midwives said they could handle. However the ultrasound doctor strongly advised to give birth at a hospital. At the time we didn't understand why or the urge to sway us away from the birthing center. When we told the midwive she immediately tried getting rid of me as a patient. I had to call around different doctor offices trying to be seen at 39 weeks which was impossible to get an appointment. My husband finally bugged the midwife enough for her to tell me to "go to a hospital, lie about having contractions" that she would make a call and have some random doctor that I've never met claim me as his patient for me to be admitted. We were left with no doctor, no help, no answers, told to lie to medical staff. It was completely stressful. No medical facility should ever treat someone like this ! Especially someone who is pregnant . It turns out that OUR midwive was responsible for the death of a baby during labor. 3 months prior to my delivery. Along with a list of previous medical misconduct. In the end we lucked out with a healthy baby, but literally shame on all of you. You all knew what was going on and you guys could have stepped in and provided the necessary care. https://mediaassets.abc15.com/html/embeds/Midwives%20database/Karin%20Braun.pdf KARIN BRAUN I HOPE YOU NEVER GET YOUR LICENSE BACK!!

Ladies beware! I paid the $15 for the insurance quote and never heard anything back from this…read morebusiness. Emailed and called to be told that their billing is not directly reachable and they do not answer emails. The last thing we need while trying to find care is to be SCAMMED. I can't imagine if they can't handle a $15 insurance quote what else they fail to do. Stay clear!