We had a great experience with Welbrook. My mom was a patient here for almost 2.5 months after being in and out of the hospital from November 2022 - January 2023 for some severe health issues. Then she needed IV antibiotics to treat an abscess in her brain... The facility is clean and welcoming. Patients each have their own private room/bathroom/shower. There's a gym dedicated for physical therapy. The food is much better than hospital food. They even allowed us to bring our dog to visit my mom, which helped lift her spirits. Most importantly, the staff were wonderful. Our only other experience with a skilled nursing facility was with Harmon Hospital, which was a complete nightmare. We got lucky with Welbrook. We got to know the staff very well during my mom's stay here. Del was truly the best! She made sure my mom's pills and 3 different antibiotics were always given to her on time. Del went above and beyond to check on my mom even on days when she wasn't her assigned nurse. She kept us updated on test results and doctor recommendations. Del was always so sweet, gentle, and patient with my mom. We felt like Del treated my mom with the same care she'd treat her own family. We are so grateful to her. The facility also provided a ride to and from her appointments to see specialists, which was really nice, so that she wouldn't miss important doctors' follow-ups. Nick was such a joy to have as our driver. He always made sure my mom arrived to appointments safely and on time, and waited patiently to take her back to the facility. My mom enjoyed his jokes and stories. He once told me, "When you're at Welbrook, you're family," and we really felt his sincerity in that. Physical therapy and occupational therapy were a very important part of my mom's recovery. Jose was my mom's favorite. He treated us like family too. He personalized her physical therapy sessions and would take her outside for fresh air when she had the energy for it, so she wouldn't feel so cooped up in the facility. Jose, Hope, Alyssa, Michael, Stacey, Nora, and the rest of the PT/OT team helped my mom build her strength. They helped her work on her balance and coordination. She went from being dependent on her wheelchair to walking around with a walker. They helped make PT/OT time fun and interesting for her. I can go on and on about everyone we had the pleasure of meeting while we were at Welbrook... Deanna, who was kind and friendly and took the time to visit my mom at Centennial Hills Hospital to introduce herself and tell us about Welbrook before we had decided on a facility... Dr Khoa and Henry Le, who were empathetic and respectful towards my mom... Monisha, who was at the front desk and worked hard to help make my mom's appointments... Ken and Ronnie, who worked diligently to make sure my mom's room was clean and stocked with the necessities... Adina, the nursing director, and John, the health information director, who took the time to check in on my mom and make sure she was doing ok and made sure any concerns were addressed... Theresa, the activities director, who kindly arranged to have Sister Theresa from St Anthony of Padua visit weekly to pray with us and give Communion since my mom couldn't visit the church in person... My mom's other nurses and CNAs, Melanie, Ivy, Helen, Lillian, Alice, Anisha, etc. who always showed my mom kindness and patience... The main point is, we felt like they cared about my mom's well-being, comfort, and recovery. My mom still has ongoing health issues, but Welbrook helped get her well enough and strong enough to come home to continue her recovery and healing. Welbrook made her time away from home as pleasant as possible. The time that I've spent in the hospital with my mom and in the nursing facilities have taught me that patience and communication from both sides goes a long way. read more

I had a infection in my spine I went there they gave me tough therapy with anibotics and the infection they did a great job people that worked there were very nice food was good place was very clean I have nothing bad 2 say about place read more

See all

I've read the testimonials and I hope the administration has read them and cleared the allegations or disproved their merit. My sister was placed there last week. Everything that I've seen was above board. My sister needs to rehabilitate so she can use her arms, hands, feet and legs. I pray that the workers will do their best to help her get back on her feet. I'm thanking God she is still with us in the land of the living. read more

Welbrook Transitional Rehabilitation - Me and my sister. I pray she returns to a state of health with independence! - Rehabilitation Center Near Me - Las Vegas, Nevada

My mother was in here after a fall, fracturing her arm. The facility is beautiful, very clean and spacious. However, in this case looks are deceiving. There was never a definitive plan for her care while at the facility. Therapist came at odd times or didn't come at all, information would vary from the doctor, nurses, and caregivers, and there never really was a clear vision as to what her treatment would be. This really wasn't the biggest concern, however. My mother would hit her call button for help and there would be absolutely zero response. What if it were a true emergency and she seriously needed help? How humiliating is it to have to use the restroom but would be absolutely zero response. What if it were a true emergency and she seriously needed help? How humiliating is it to have to use the restroom but nobody comes to help you when this is a rehabilitation facility? What about being in pain and no one responding to your request for some Tylenol? Every time we tried to call the facility the phone rang with no answer. My sister and I went down on many occasions to talk to someone. We were told at one point that the nurse was just too busy to get her her medicine on time. This is unacceptable. I would not recommend this facility to anyone. I feel like my mom has taken steps backward instead of getting the help read more

My mother was in here after a fall, fracturing her arm. The facility is beautiful, very clean and spacious. However, in this case looks are deceiving. There was never a definitive plan for her care while at the facility. Therapist came at odd times or didn't come at all, information would vary from the doctor, nurses, and caregivers, and there never really was a clear vision as to what her treatment would be. This really wasn't the biggest concern, however. My mother would hit her call button for help and there would be absolutely zero response. What if it were a true emergency and she seriously needed help? How humiliating is it to have to use the restroom but nobody comes to help you when this is a rehabilitation facility? What about being in pain and no one responding to your request for some Tylenol? Every time we tried to call the facility the phone rang with no answer. My sister and I went down on many occasions to talk to someone. We were told at one point that the nurse was just too busy to get her her medicine on time. This is unacceptable. I would not recommend this facility to anyone. I feel like my mom has taken steps backward instead of getting the help she needed. read more

My mother was in this facility for 18 hours and literally almost died because the nurses were too lazy to look at her paperwork so they could administer her medications. I left at 6pm and when I arrived at 8:30 the next morning they had to call 911. My mom was told to "calm down" or completely ignored when she asked for her medications. She asked for them several times thought out the night and I was assured by a nurse when I left that she would receive them by 9pm. She had to spend 8 days in the MICU because of Welbrook's incompetence. Do not bring your loved one here unless you can be with them 24/7 to monitor their care and advocate for their needs. This place is a joke and should be shut down. read more

I am a patient at Wellbrook at this time, scheduled to be discharged this Sunday. This is the third time that I have been a patient here. I can't say enough about the wonderful people who work here. The facility is very lovely as are the private rooms. Believe me, if I didn't get the care that I needed, I certainly would not have come back. I must say that the first time I was here, about 5 years ago. The food was of rest quality. I suppose the new owners have cut the food budget. I would definitely return here if I needed rehab, and I have recommended it to my friends. read more

I was a CNA for 8 years, an RN for 10 years, and now a physician for 28 years. Shame on me for allowing my wife to be a patient here. In my tour, I asked about JCAHO accreditation, and they had never heard of it. I foolishly believed their claim to be a top performing facility. It is not. Communication appears to be a major problem. For instance, Physical Therapy is contracted, and the different PT providers gave conflicting advice on different days. The Social Worker wanted her to stay an extra week, to compete training that PT did not recommend. There was no consistently among the medical providers, as well, and major errors were made in their prescriptive practices. Apparently, the facility was recently purchased by an agency that is making changes to drastically cut costs, particularly in the food services. Biscuits and gravy, for instance, was presented as a tablespoon of brown chunky glop between two half biscuits. I never smelled baking bread there, as advertised. The facility was clean, but has major safety issues. Their solution for the shower flooding the bathroom floor was to place bigger towels on the floor, and this is a non issue for them. This WILL be an issue when a patient falls on the wet floor and breaks a hip. I tried not to leave my wife's side during her entire stay. I was told all the showers were designed that way (poorly). DO NOT ALLOW A LOVED ONE GET ADMITTED ON A WEEKEND! The doctors (or NP's) do not review the discharge instructions from the hospital, and accept the orders as written, even if they are wrong or incomplete. Your loved one will NOT get ordered medications until the weekdays, and forget it if pain meds are ordered. The nurses, on the whole, are excellent, and I am sure they are struggling with staffing. I'd commend "Del" particularly, also Ivy and one of the night nurses! Nursing and cleanliness are the only strengths of the facility, if you have no other choice in your loved one's placement. As former nurse, been there, done that, and wouldn't do it again at this facility, as a nurse. I'd be happy to interview any of you to work for me in my facility, which is not a "for profit" Rehab facility. read more

I am extraordinarily dissatisfied with this facility. Facility personnel did not give the care my husband needed; they did not supply proper attention to his ostomy needs or have the right equipment. Nurses did not set up his " life vest" equipment and did not monitor his schedule for charging batteries. They did not change or launder the vest as recommended. He was fortunate that he did not have a "Heart event"; he would have died. This facility is understaffed; you will not be updated on the patient's progress unless you are on insight; they seldom return calls to anyone needing information, including vendors. Enough said! read more

Terrible. Just Terrible. My dad was at Welbrook for about 6 weeks. Most of the staff seemed annoyed when they were asked questions. There were a few good nurses but there were times especially at night or on the weekends when I struggled to find any staff on the floor. One PT guy was very good...the other PT guy was rude and a joke. A couple of times I went to see how my dad was doing in the therapy gym and that PT guy was sitting at a table across the room from my dad who was on an exercise bike just sitting there slumped over and doing nothing for 5 minutes until I knocked on the window to get his attention. The food was just awful...almost everything was just microwaved frozen food. I would liken it to the cafeteria food when I was young at PS 108 but that food was probably better. The doctor (well actually there were TWO doctors there...they were brothers...and it was hard to remember which doctor told you what...and there were many times where they had not communicated with each other and gave conflicting answers / reports). My dad never complained about pain in his life until one day he said he had a pain in his side. They gave him tylenol. When I asked if they could give him a bladder scan because he sometimes had retention problems and I had pointed out that his catheter didn't seem to be working, they said their scanner was broken (!!!) and had to borrow one from a neighborhood hospital or agency. It turned out that his cathether was indeed malfunctioning and the scan showed his bladder was about to rupture. Remember...their suggested treatment was tylenol. After the medicare 20 days, Welbrook DISCHARGED my dad even though he had secondary insurance to cover the rest of the 100 days. My dad was in terrible shape and was 100% an UNSAFE DISCHARGE so I filed a dispute/claim/whatever with medicare and Welbrook suddenly found some issues in his discharge blood test that made them REVERSE THE DISCHARGE and they kept my dad there 2 more weeks. A miserable experience all around. Please everyone, beware. read more

Do not send your family there. The nurses are RUDE. The CNA's may be ok and that would still be a stretch, but this facility is NOT for someone to go to for rehab. AVOID IT AT ALL COSTS. They didn't know anything about any dietary needs for my family member. Upon admission they didn't have the correct supplies to be able to care for my family member. Some of the support staff were nice, but as for day to day care..... complete crap. read more

I was a patient at Welbrook rehabilitation from April 18 through the May 10. When I came into the facility I had total knee replacement I was only able to take 15 steps when I left 20 days later I walked around the entire facility and when I got home was able to drive my car. But I must stress that it was a lot of hard work. Every day you had a different therapist and each one had a new technique that enhance you. There was pain and progress. The food was pretty good for the most part and you can request a snack. The activities director is very creative. And we did flowers every week. Wish I had time to go and visit you all again but I'm moving out of state next week just want to make sure I got this done. Thank you again from Jackie Hill good luck everybody read more

See all

My husband was admitted on January 1st after a 7 day stay in hospital. Was only there to help him get on his feet. Nice place, put in room 22, by himself and then the nightmare began!!! He was there for 14 days. 14 days of hell. The nursing staff does not communicate with you or each other so they blow you off. I was concerned about a bladder scan that was done while I was there and not 1 of the 5 or so nurses knew what was going on. The best part....ready...the cna's assigned to your loved one is non existent. The bed is wet, dirty, rarely changed unless you make a scene. The "menu" they say they give you is a joke. You get what they give you, like it or not. No utensils, nothing, they leave it on the tray and bye bye. I caught one cna who was assigned to my husband and she said they were short staffed and didn't even have time for their own lunches so it was hard to take care of patients. The schedule was bathing was done on Monday, Wednesday, and Friday. That was a joke, I paid the cna $20.00 to get my husband's bath ready. I washed him myself and that was the only bath until release on the 15th of January. Basic necessities such as water with ice was non existent, laying in your own urine, feces was the norm. I was there daily from 8am until 2pm and made sure there was at least fresh water. They touted physical therapy 5 days a week 50 minutes a day!!!!! What a joke, that is raping the system. 20 minutes tops, 3 days. The kicker!!!!! On January 8, after numerous calls to nursing, for a cough, my husband tested positive for Covid....now in isolation, they admitted someone tested positive. So did I , fully vaccinated. On the 15th. I brought him home as they couldn't milk another dollar out of him. Be careful where you send your loved ones. If necessary I also have photos and videos! read more

This place is a complete disgrace. DO NOT PUT YOUR LOVED ONES HERE PLEASE GO TO ANOTHER FACILITY!!! Mr. Smith and Nursing Staff are completely incompetent. The Nurses are always at odds with the CNA Staff instead of caring for the patients. If you want your loved one to lay in feces for hours on end then this is the place for you. read more

My husband is there. It is clean and lovely. They are working hard to get him strong enough after hip surgery to come home.

Only giving 1 star because zero was not available. DO NOT send your loved ones here! I wish I had read the reviews before my husband was admitted. No one cares about the patients. My husband went here to rehab from coronary bypass surgery. He came home after 29 days of minimal therapy and attention only to be back in the hospital 2 days later! Lack of attention and care toward the patients is astounding.! My husband had strange women appear in his room and drink his liquids and eat his food. When I questioned this, it was it was poo-poo'd and quickly brushed aside. I received calls about his pain level (from him not the staff) and it was 4 days before pain was diagnosed and treated. Getting any answers or response from management is laughable. Please don't send anyone you care about to this facility! read more

My mother was transported on my recommendation and I feel terrible about it. She was admitted less then 24 hours and called me crying. She had called for a nurse and it took hours. She needs help after hip surgery and has been left in bed for hours without assistance, meds, or bandage changes. I had to call a nurse and threaten calling 911 to have a nurse response to her call light. Please do not take your family to this facility. Do not let the new building fool you. read more

If I could give zero stars I would. Don't send your loved ones here. It should be called Hellbrook. Administrative staff...nursing director Listine, social workers Heather and Georgina do not care about the patients and lie to cover their frequent oversights and mistakes. What a shame because there were some great nurses and techs. I will update my review with details after my family can get some peace of mind from this experience. Fraudulent , dishonest, and just awful. read more

This place is a joke. The business office has no idea what they're doing. Had a relative sent here from hospital due to major back surgery during Covid. Because if their restrictions, family was not allowed in at all. They would only talk with you outside the front doors. Same as with signing forms had to be while standing outside. Patient was approved for 20 days by insurance company. Their own house doctor would not approve discharge until 2 days later. They deny this but we have photos of that clearly written on the white board in the Patient's room. Have been getting billed $1100 for those 2 days. The insurance company United Health discover that Welbrook hadn't even billed for the approved 20 days. Even after United Health contacted them yhey still continue to demand payment. I've contacted the Nevada Attorney General and also Medicare. Both have opened investigations into their billing practices. Stay away from Welbrook at all costs. They're running a billing scam. And the woman in the business office doesn't want to here any facts. read more

Welbrook is not a rehab for a patient with critical medical needs. My husband had a double bypass and needed rehab after the surgery. So I chose Welbrook, big mistake. They couldn't control his glucose. The so call nurse kept giving him insulin after insulin every two hours after checking with the so call doctor. After the finally check around 6:00 p.m. , glucose still high, I demanded them to take him to the hospital. They called for transportation to Centennial Hills Hospital. Not only was his glucose high, his blood pressure very low and he was badly dehydrated. The staff at Welbrook let my husband get in a lethargic stage. read more

This is a facility that makes false representation of their services and excepts patients that they by no means can handle. They are equipped for physical therapy, but if need wound care go somewhere else. My brother is a paraplegic with 3 stage 4 ulcers and needed IV Antibiotics. I had to remove him and transfer to another facility because lack of care and no supplies. Supplies where provided by me and they still wouldn't do wound care needed. He was also neglected with his hygiene which then produced a yeast infection. CNA's were lackadaisical, insulting and neglecting patients. Wouldn't even send my worst enemy to this facility. read more

Welbrook was a godsend! My grandmother recently fell and became immobile for a few weeks. After the first hospital visit she was transported to Royal Springs where she received the worst care I have ever witnessed. From there she became worse and ended up in the hospital once again the nurse at centennial hills hospital recommend welbrook. My grandmother has now not only finally received the physical therapy she needs but the staff is so nice and caring. Welbrook has seriously been the best rehabilitation center I have ever stepped foot in. Thank you Welbrook for taking such good care of my grandmother. read more

The facility is very nice. Patient care is horrible. These people have taken lazy to new heights. They stroll around like they're at the beach. The social worker is incompetent. They tried to collect for charges I was not responsible for. That was fun. They don't know what they're doing.....And, when they are "doing" it ain't much!!! read more

I was looking for a place for my mother in law. I went there with a friend to look around. A nice man named James Smith gave us a tour of the place. He even gave me his card. He said day or night if there was a problem. He talked about if the patient needs help just push the call button. The one he showed us was way different then the one my mother in law had in her room. I called him when there was a problem it went to voicemail but of course his mailbox was full, I called back a nurse forward the call to someone else got another voicemail never heard back. The place was cleaned but the nurses there are not caring enough to the patients in my opinion. The nurses don't listen to the patients or when a family members are in the room. I understand it's a rehab but you should care about the patients in what they need. When my mother in laws medication ran out it took a full 24 hours to be replaced. I would not recommend this place to anyone in my opinion. read more

I was a patient at Welbrook Rehabilitation from Nov. 12, through Nov. 23. When I came to the facility I had an aortic heart valve replacement with bypass grafting. Welbrook was a godsend. The staff couldn't have done a better job taking care of me. When a buzzed for a nurse in the middle of the night for a pain pill, she was by my side within minutes. I soon got to know some of the staff and they were all extremely nice people. Hats all to all of them for taking such good care of me. read more

Terrible place!! Care is very bad they let your loved ones stay in bed and mess there self, no one to clean them up. My mom had a stroke and the treated her so bad. If you needed help there was no one around to help. We spoke up several times to the managers with no change in care. I would not recommend this place to anyone. They say they have a 5 star facility well after having my mom there I give this place a 0 star rating. read more