My 88‑year‑old dad spent 24 days at Trellis Centennial Rehabilitation Facility after a six‑day stay…read moreat Centennial Hills Hospital, where he was treated for malnourishment and severe dehydration caused by a brutal case of shingles. Once he was deemed "medically stable," the hospital transferred him here for physical rehabilitation. Like most patients arriving at Trellis, he came in on a gurney--weak, confused, and suffering from "hospital delirium," a condition I had never heard of until then. He had a long road ahead of him. The facility itself was nicer than I expected: large common areas with plenty of seating, big‑screen TVs at both ends, and a pleasant outdoor courtyard. But the real strength of Trellis is the healthcare staff. They were exceptional. My dad's primary CNA, Aleah, was the standout--truly the star of the show. Watching her care for my dad, I would have believed she was caring for one of her own family members. Even when he was ornery or threw her a curveball, she handled it with patience and grace. His occupational therapist, Raymond, and his physical therapist, Badge, were also excellent. And across the board--from nurses to CNAs to PTs, OTs, nutritionists, and housekeeping--the clinical team was skilled, compassionate, and consistently attentive. They are the reason my dad made real progress. Unfortunately, the administrative side of Trellis is a completely different story. From the moment we arrived, we were handed a stack (well, an electronic stack) of forms. I understand the need for paperwork, but the entire process felt designed more to protect the facility than to support my dad's recovery. The biggest issue involved my dad's macular degeneration treatments. He receives eye injections every seven weeks, and one of those appointments fell during his stay. I started trying to coordinate it a week in advance. His doctor's office explained that because he was a resident at Trellis, Trellis--not Medicare--had to be billed. If they billed Medicare, it would be denied. What followed was a frustrating loop of unanswered messages, unclear answers, and administrative runaround. Despite my efforts, I ultimately had to cancel the appointment. As we approached the 20‑day mark--the point at which Medicare stops covering 100% and the patient becomes responsible for $217 per day--the business office suddenly appeared to say my dad was "nearing his baseline." Interestingly, none of his healthcare providers agreed with that assessment. Still, after five additional days, the administrative staff declared he had reached maximum improvement and discharged him. My dad and I were both uneasy about it, though it did allow me to get him to his eye appointment that same day. Now, nearly two months post‑rehab, my dad is doing better than he was before he got sick--despite the admin team insisting he had "baselined" long ago. Go figure. I do want to acknowledge Julie at the front desk, who was consistently pleasant and helpful in navigating the administrative maze. In the end, I owe a tremendous debt of gratitude to the healthcare workers at Trellis. Their skill and compassion got my dad back on his feet. The administrative staff, however, made an already stressful situation far more difficult than it needed to be. Healthcare workers: 5 stars. Administrative staff: 1 star.

Outstanding Care and Support from the Staff at Trellis Centennial…read more I cannot say enough good things about the incredible team at Trellis Centennial. From the moment we walked through the doors, the care, professionalism, and compassion shown by the entire staff was evident. I want to especially recognize Jasmine, the Business Manager. She went above and beyond to help us navigate the financial and administrative side of care -- something that can feel overwhelming in a stressful time. Jasmine was not only knowledgeable, but also kind, patient, and incredibly clear in her explanations. She made the process smooth and took a huge burden off our shoulders. Her compassion and empathy is one of a kind and Trellis is so lucky to have her. Thank you so so much! Equally impressive was Anicka, one of the nurses on staff. Her warmth, attention to detail, and dedication to her patients stood out every single day. She treated my mom with true compassion and dignity, and always took the time to explain what was going on with such empathy and clarity. She always greeted us with a smile and was constantly checking in on mother. Please let her know how appreciated she is. If you're looking for a rehabilitation center where staff truly care about the people they serve, Trellis Centennial is the place. Jasmine and Anicka are shining examples of what healthcare should be -- professional, kind, and deeply human. Thank you for everything!

My dad is there long term and I couldn't ask for a better place. The staff is awesome they treat…read moremy dad like family even his daughter and friends. Its very clean. I can't say anything negative about Marquis centennial Hills on Fort street. Because as far as we are concerned even my dad is happy. Thank you for taking such good care of my dad. I would highly recommend Marquis Centennial Hills. Mort Levine, both his daughters Laurie and myself Mindy and we can't forget his friend Delores.

Who ever is in charge of answering phones today @ 9:50am. They are hanging up on the calls. Also…read morehas an attitude. Please choose caring Customer service workers . Having my father in law in rehab is hard enough to deal with. To be treated like this is uncalled for.

I don't usually write reviews but this is one of those life changing experiences that i have to…read morerave about! I searched for 7-8 months for mental health and addiction rehab. Always running into issues because of insurance. I found virtue totally by chance and i have to say this place has been a blessing, i suffer from alcoholism, acute psychosis, and severe depression. I checked in new years eve and immediately was received and treated with the utmost respect and compassion. Hard to believe this is a rehab. A wonderful woman named Kim kept watchful eye of me during my initial detox period and made sure i was ok (i cant even remember the first 4 days here). Every client or patient has a private room in a villa. The rooms could compete with the finest hotels honestly. All me meals are prepared by chefs and if you don't want whats on the menu tonight you simply ask and they'll prepare a special meal to accommodate you. From morning til night our days are full from group meetings to therapy sessions i really felt occupied in a really positive way. The WHOLE staff here is so completely engaged and caring, ask for anything within reason and they make it happen, no waiting hours for someone who doesn't know your name or care to come assist you. These people are top notch from the techs that make everything run smoothly to the amazing nurses and wonderful chef and staff literally i have no bad things to say. If you or a loved one suffers from mental health disorders or addiction i would recommend this place wholeheartedly. Getting the help i needed here was truly a blessing. They even handle your aftercare such as outpatient services to ensure you continue receiving care after you leave inpatient care. I was worried about after i left but my caseworker Kamisha made sure my transition back into the real world was seamless and stress free. I have to give a special note of appreciation to my therapist Stephen he was integral in my recovery. Truly educated, calm, and concerned about me. Part of me honestly didn't want to leave because i felt so safe here. But like every other patient here from all walks of life, i had to reintegrate back into the outside world and go and be a better dad, a better business owner, and a healthier me ready to take on the world.

I could go on for paragraphs about how amazing this facility is. From the admissions department to…read moreeveryone in between, including the nurses, doctors, psychiatrists, techs, supervisors, case managers, therapists, and anyone I may have missed, every single person makes a difference. I feel safe, heard, and accommodated here. The single rooms make such a difference in comfort during recovery too. And I can't forget the chefs, they're incredible. You really can't go wrong with gourmet meals every day! I would recommend Virtue to EVERYONE struggling with substance use; On top of being a great facility for dual-diagnosis.

I had a infection in my spine I went there they gave me tough therapy with anibotics and the…read moreinfection they did a great job people that worked there were very nice food was good place was very clean I have nothing bad 2 say about place

I've read the testimonials and I hope the administration has read them and cleared the allegations…read moreor disproved their merit. My sister was placed there last week. Everything that I've seen was above board. My sister needs to rehabilitate so she can use her arms, hands, feet and legs. I pray that the workers will do their best to help her get back on her feet. I'm thanking God she is still with us in the land of the living.

I recently spent 11 days admitted at this facility. There were 3 distinct phases of my care that…read morebear documenting: DAYS 1-4: At the time I was released from UMC following an 11-day admission, I was walking 8 laps a day around the pulmonary ward and getting stronger by the day physically, mentally and emotionally. The patient coordinator from PAM Las Vegas, who was responsible for representing my interests, was fully aware of my status at the time of discharge from UMC. Per PAM's website: " the patient coordinator will continue to represent their interests, working with acute care discharge and the patient's insurance provider. This service helps ensure a smooth transition into long-term care while allowing the patient to relax and focus on healing." What I encountered upon my Friday evening arrival at the PAM facility was anything but a 'smooth transition'. Upon checking into my room, I was informed that I was in 'isolation status', meaning I would be RESTRICTED TO MY BED from Friday evening until a physical therapist could evaluate me the following Monday. The nurse, offering no apology, explained that it was their policy. I wasn't exactly able to "relax and focus on healing" for my first 60 hours at this facility. When I complained to the patient coordinator, he said "I'm pissed", but offered no apology nor resolution. PAM NEEDS TO REVIEW THAT POLICY THAT FORCED ME TO STAY IN BED UNNECESSARILY FOR 60 HOURS, WHEN I COULD HAVE BEEN FURTHERING MY PROGRESS. DAYS 5-11: I have to say that it took the physical therapist about 60 seconds to evaluate me on Monday and change my status so that I could get out of bed and walk as far as my oxygen feed line would allow, about 6 feet. From this point forward, things improved greatly. The staff at PAM is clearly well-trained and dedicated to providing the best care to their patients. I made every effort to work with them and achieve discharge as soon as possible. I will also say that the food was excellent during my stay - I cleaned my plate every time without fail. POST-DISCHARGE: On Day 10 of my admission, a Saturday, the pulmonologist in charge of my care gave me 2 options: discharge on Sunday with the understanding that some details would probably not be addressed until Monday, or stay an extra day, and everything could be taken care of properly for a smooth transition. I deferred to the doctor and stayed until Monday. Come Monday, my case manager informed me that a prescription had already been phoned in to my pharmacy, and I should be able to pick it up on my way home. When I stopped at the pharmacy, they had no record of the prescription, so I left a voice mail for my case manager, WHO NEVER GOT BACK TO ME. So I called her the next day, and reminded her of the conversation we'd had the prior day. She actually had the gall to deny that conversation ever took place, and was now telling me I had 13 prescriptions that had been sent. The conversation quickly deteriorated into a shouting match, and I was transferred to someone else at PAM, who was of no help. That person then transferred me back to the case manager, who by now realized that she had mistaken me for one of the other 2 patients she had released the same day. She also admitted that when the doctor tried submitting the prescription, he didn't have my SSN, and so was unable to send it over, EVEN THOUGH SHE SWORE HE HAD. Again, no apology offered. So to recap: 60 hours of unnecessary bed restriction, 8 days of excellent care, one unnecessary extra day of hospitalization to take care of details that weren't taken care of.

I was an employee before PAM bought the building. They promoted "The Pamily" to all the employees,…read moreand it was going well for the first few years. Then they hired new management that shouldn't even be there. Since then, the hospital lost many good nurses, therapists, and assistants. Bottom line is would you as a patient or a loved one want to be in a facility that has been corporate and management driven?

My first visit to this facility to visit my 94 year old friend was disappointing, par for the…read morecourse. Too many facilities like this in Las Vegas. She was transferred from Mt View rehab after a two week stay. She suffered a fall in the garage, hitting the back of her head, which rendered her completely immobile, cannot stand or walk, has no use of arms or hands, and what very little hearing she had left, is gone. My first impression? This place sucked!! Used linens piled high on the table and recliner. Trash and latex gloves on the floor, even right next to the trash cans which were spilling over. Her lunch was just sitting there as she waited for someone to feed her. Remember, she has no use of arms or hands. I started to feed her when the nurse came in and said, "Oh good, Im helping another patient who had an accident." He never came back. After couple hours, I asked if she wanted me to bring anything the next time. She wanted a large box of tissue. They were using toilet paper instead, which I found on her tray. She asked for toothpaste. Didn't have that there either. Went to the store and when I came back another nurse was changing her. I told her I brought toothpaste, and said she wanted her teeth brushed. She said, "Oh, you can do that!" I told her I don't work there. I ended up brushing her teeth for which my friend was thankful. I didn't mind. But that nurse's dismissive attitude, I minded! When I was leaving, she said, "Are you going already?" Why do people work in these places if they're not willing to do the work, or take the time to know the person's disabilities and needs? Why bother?!

My mother was a patient in AHC-Summerlin for 6 weeks and during that time she and our family had…read moreboth, positive and negative experiences. First the positives; I can't say enough about the entire physical therapy team. I could name them all but I would not to inadvertently leave someone out. They were amazing for our mom and we saw fantastic gains in her abilities. I would also name three people, RNs Kayla and Rafael and CNA Aisha who are perfect examples of what genuine caring looks like and we are forever thankful for their kindness. Now for the negatives; The administration staff, specifically the Administrator, Nate Hill and the Case Manager, Debbie Benyock are, in my opinion, unprofessional and uncaring and don't quite fit in a roll the requires a sense of caring or empathy. My mother suffered a major stroke and my sisters and I were literally spending shifts, 24/7 around the clock with my mother. On the night of Aug 26th, a CNA came in alone to check and change my mother. From an elevated bed she attempted to roll my mother on her side and in doing so rolled her completely out of the bed and onto the floor. This was witnessed by my sister. The CNA immediately apologized and stated that she had no idea that my mom was paralyzed on her left side! (we had not seen that CNA since). This resulted in contusions and bruising to her forehead and both knees and was taken immediately by ambulance to the ER. To this day, she still suffers PTSD and has a severe fear of falling. The hospital stay required a 24-hour observation period for which AHC-Summerlin was quick to charge me $700 to hold her room for that 24-hour period. We were in the ER and at their mercy so I paid it along with a $275 copay for the ambulance and $140 copay for the hospital. Mind you, when we got back to her room we found all of our belongings piled up in the corner and on the table as if they were ready to throw it away, oh yeah, remember I paid $700 to secure the room. When she was back in the facility I followed their grievance procedures and spoke to Nate Hill. He basically blamed it on Medicare and the government. When I reminded him that it was his employee's action that created the situation he nonchalantly said, "oh, ok" like meeting over. When my 90-year old father went to tell Debbie he wanted her discharged and said he would take care of her, she abruptly told he that he can't take care of her. They've only been married 70 years and had she any shred of decency or empathy she could have seen he was emotionally spent instead of making him feel like he was being scolded. When it came time to discharge my mother, Debbie brought the paperwork to our room where I had to sign the form stating I was given the information, along with the steps to take to appeal the decision to terminate her care, due to lack of progress. In her unprofessional mannerism she told me I can appeal but should not bother because they will only review the same reports that were used to make their decision and we would not win anyway. Well, to her dismay, we won the appeal and received one more week. She has not spoken to us since. Ever since my mother was rolled out her bed, not one leadership person at AHC-Summerlin has ever, to this day, has every asked how my mom was, apologize for the event or taken any sense of accountability and quite frankly, my sister and I have been made to feel like it was our fault and we have felt unwelcome being here. Had it not been for the excellent PT, we were ready to move to a non-AHC facility for the remainder of her rehab. I have found this facility to be run by uncaring, unprofessional and unempathetic leadership. This past Sunday there were no CNAs on duty until the afternoon shift (1400) showed up. This means that the 3 or 4 other employees that did show up had to try to get patients changed and breakfast was not available until 0930 for which I even offered to help deliver or pick up trays. If you can stomach some of the negative, the PT is very good, however, I could never, in good conscious, recommend AHC-Summerlin to anyone.

Beautiful treatment center , highly recommend for your loved ones or yourself. Patricia Evans and…read moreZara do an amazing job running the facility ‼

Unfortunately my son needed the services of a treatment center. And this was not the first time he…read morewas in need. But I found myself at a complete lost until I happened upon Luxe. This center is like none other. Patricia is heaven sent. She made me feel like family from day one. And of all the treatment that my son has had, this is the first time that my son actually voiced what was really going on inside his head. He was put on the appropriate medication for his situation. I truly love and appreciate all of the work that this center has put into my son. I don't know how to begin to express my appreciation for everything they have done for my son. Thank you thank you thank you!!!

Tha place is very beautiful clean , and the food is very good CNA and nurses are doing excellent…read morejobs and also the therapists I'm very empress for the service. The problem is the DON is very mean to the workers I don't like her at all. Is the not good for the patients and also the workers.

They don't take care of their patients like they should. This is the worst place ever!! They should…read morebe ashamed of themselves but they are about the money especially when they have administrative ask you well does she have assets? Seriously!! Also the doctor that is there doesn't care about the patients when they desperately need help. My mother starved herself in this place with no help and got sent home with feces all over herself.

Friendly staff and competent physicians. I've never had to wait more than 15 minutes so they know…read morehow to stick to your schedule. I recommend this clinic.

I have been a patient of the Pain Institute of Nevada for 22 years. Dr. Travnicek is the most…read morecaring and supportive doctor I have ever had. I have severe pain from peripheral neuropathy from being a type one diabetic. In addition, horrible pain from Severe Stenosis of the spine. Dr. Travnicek and her staff have backed me up several times with sinister insurance companies and incompetent pharmacists. I highly recommend Dr. Travnicek and The Pain Institute of Nevada. I can enjoy life again with well managed pain with Dr. Travnicek.

Advanced Manual Therapy Institute has been very helpful to me, both in the past and at present. The…read morestaff is highly qualified and skilled, as well as respectful, kind, and friendly. My treatment there is very personalized, with a clear understanding of my needs. Dr. Nick Chaharlang did a thorough evaluation of my problem, and listened with understanding to my concerns. His skill and techniques are providing me with expert therapy for a long term condition that has caused me pain and restricted my range of motion. I'm happy to say that I continue to make progress as we go along. Kiki and Angela express interest in me as a patient and as a human being, with compassion and humor. I can't say enough good things about them.

I've known the AMT institute for many years and have always liked what was done with their clients,…read moreprovide one to one PT care with a manual therapist. So I was pleased to know with a change in my insurance I was able to come back to AMT institute when I had an injury that needed attention. Nick was my PT and he was excellent. Totally hands on, listening to my needs as I too am a therapist BUT I cannot treat myself the way they do at AMT. I have to say I've always referred patients to Mike/Jody, the owners of AMT Institute and his team as they have provided excellent care to patients that need the true one to one PT and OT.