5/25/22 good experience here today with this dental office. The hygienist I had, Paige, was very…read moreenthusiastic and a pleasure to do business with. She explained what they would do, how they would do it and also gave me a good dental hygiene tip as well. It was evident how much she really enjoys her job, she was very passionate about dentistry. The ladies at the desk who answered my call to set up my appointment were nothing but polite, welcoming and friendly. The office also mailed me a packet of paperwork to fill out ahead of my appointment. That struck me as being very organized. There was a cancellation also, so I was contacted and asked if I could come in early and I was able to get in early. They are still doing the mask thing and temperatures. Not a fan of that but it's the "guidelines"- so it's ok, I suppose. One thing I liked was that Dr Brophy did the exam before the cleaning. I liked that because once the cleaning is done you can get out. In the past at other offices you end up waiting and waiting for the final dentist look over. Dr Brophy was professional. I felt that I got a very thorough exam as well. This practice is general dentistry only, anything major like root canals you'll be referred out. Don't love that either but that's the way they do it here in this area.

Very good and professional. Well organized and clean!!! It took me a while to get an appointment so…read moreI suspect they are very busy but once I started everything was just right!!

I read a lot of reviews online that's were giving him 2 and 3 stars. This past Tuesday was my first…read morevisit here. Some other reviews read that staff wasn't nice and the doctor yelled at his staff in front of patients. I witnessed none of this, the doctor even took me back to the room to start with my visit so they didn't fall behind. The staff was nice the oral surgeons assistant kept calling me "love". As soon as I'm cleared I'm going back to get 5 teeth pulled. I saw no problems on my first visit here.

Rude staff. Demanding. Sure is good care but doesn't not give warm and fuzzy. Seemed more…read moreinterested in how much insurance covered than anything else.

Great dentist appointments are easy to make and they also do sliding scale for people without…read moreinsurance. I would also recommend checking out the doctor next door, as they are kind of both serviced under the same location. I may bring my kids here in the future instead of urgent care since it's a lot closer. The dental staff was all very helpful and the older gentleman dentist was wonderful. Glad I checked it out. I even told my sis in law to get a quote for some dental work she has to have done.

The office and staff were very nice, the care we received was very good but they performed services…read morewhich were not covered by our insurance without letting us know upfront. This is a big deal for seniors living on social security. Now we're stuck making monthly payments till this is paid off so my advice to anyone going there is to make sure you know upfront what your charges are going to be and what your insurance will cover.

Very busy office. I recently became a patient and I am so…read moreglad I did. Christine is an excellent hygienist and I love how well she takes care of my teeth. She is thorough and is not afraid to make sure you receive excellent care and service. My oral health had been neglected for two years prior to becoming a patient. Thank you to the staff of Owens dentistry!

Great environment and pleasant staff. Very good dentist. Excellent care. Definitely going back.read more

I had no complaints about the doctor or the staff personally, at first,they were polite and they…read moredid good work, however, they are complete scam artists when it comes to billing. I paid for the cost of having a crown re-cemented upfront, which was $250. They told me they would submit the claim to my insurance and, if the insurance covered the claim, they would reimburse me for what I paid up front. Well, Humana paid the entire bill in full in December 2024. So I went there Jan 2nd and asked them to reimburse me. They said they would "send me a check". Two weeks later, I still had not received the check so I called back to ask where it was. They told me that they were working on it and they would get it to me soon. Their office is simply up the road from me about 10 miles so it shouldn't take two weeks to get me a check. They said "oh they were sorry "but they didn't send the check yet and they would "get on it right away " and they would send it out by the end of the week. Two weeks after that, I called back again because I still hadn't received it, and I was given the same answer. Well, three weeks ADDITIONAL later , I still don't have the check. Total of eight weeks now since I was seen there and after they received payment from me AND and the insurance company ---both in full. So I went back to the office in person on February 11, 2025, to ask them if they could simply credit my credit card that I used to pay the bill when I was there the first time. The same credit card machine is still sitting there on the desk, but for some reason, they don't know how to process a refunder to the original card that I used ?? Never heard of such a thing in my life. I used to do this myself on a daily basis so I know it can be done. The office manager behind the desk said she was unable to do that. Why??? She then said she had to consult with the Doctor Who was in the back working on a patient. When she came back, she said "we don't keep checks in the office "and you'll have to come back tomorrow. We open at 8 AM and we'll be here all day . There was a patient sitting there waiting her turn for an appointment and she witnessed this and thought that it was very unusual as well. I asked the office manager why she couldn't simply process a credit to my credit card and she said she was "simply taking orders from the doctor ". Huh? ???? I've been very sick with an upper respiratory virus for the past three weeks and I'm not supposed to be outside at all. I'm supposed to be in bed resting. This is not a inconvenience to me, it is causing me health issues to have to run out in the cold weather because people refuse to do their damn job.. So, I'm going back again today and they had better give me my money TODAY or they're going to end up in court and having their license revoked for billing fraud. I've already contacted PA Attorney General's office and I have alerted Humana to unethical billing practices by this dentist. I was told by the Pennsylvania Attorney General's office to give them three chances to pay me and then after that, I should file a formal complaint. I have now given them five chances to pay me and they still continue to give me the runaround. This is the last time I'm dealing with this. I'm fully prepared to process my formal complaint if I do not receive payment today. Be warned!! before you go to visit any provider Gather your insurance information together and make sure that they're going to cover the bill BEFORE you pay out-of-pocket! I had authorization for my insurance company, but they insisted on me paying upfront and being reimbursed. This is a practice that needs to be outlawed. FYI: File a complaint with the Attorney General's Health Care Section by: Calling - 1-877-888-4877, mailing in a PDF or submitting an ONLINE Complaint.

I can't say enough good things about my dentist! Five stars, without a doubt. He's always there…read morewhen I need him, whether it's for a last-minute appointment or just my regular check-ups and cleanings. He's incredibly thorough, and every time I leave, I feel like I have a beautiful, healthy smile. Highly recommend!

This dentist was eager to see me as I was going there initially for a check up & cleaning... It was…read more2 years ago. I have pretty good dental hygiene and my last dentist was great but I couldnt afford him... so Going to Dr Keys seemed ok, at first. He did xrays, commented how nice I kept my teeth and fired up his drill. And drilled all my prior fillings out... my teeth hurt for two weeks after and are very sensitive. I never had dental problems until now, ... last year had 1 pulled and today I am looking for a dentist to check two molars that are very painful... I would not recommend this dentist!

Once again great service, only dentist I've ever been too, even if they are short staffed, still…read moreexcellent care, and dr smink is the best! Thank you for what you do for your patients!

I went to Fellows and Smink in Pottsville because I heard from a friend with GOOD teeth that they…read morewere pretty good. My teeth are not that good. I wear an upper partial created by another dental place in 2016. I worked in a battery plant that caused lead to get in my body. Also I have periodontal disease since my early 40's. I got stuck with Dr. Fellows. He seemed like a good dentist at 1st. I told him right off that my partial was a "interim partial" and that its not fitting correctly. Making my mouth sore. I wanted it replaced with a better fitting 1. So. upon starting up with Dr. Fellows. it quickly went downhill. I would get my teeth cleaned by the hygienist and he came in once , maybe 2x took look my teeth over and only took x-rays once in 2021. Then , my next several cleanings. He wasnt even in the office to look at my remaining teeth to exam them. the cleaner woman did her best. But he wasnt around. I decided to look at my bills from them. I was being BILLED as if I saw the dentist and did not. He wasnt around. That irked me. The staff was not that friendly either. He never got around to replacing the 6 year old interim partial. Also the last time he took xrays was in 2021 ! I had my teeth cleaned 2 more times and said. this isnt working out. Im not seeing a dentist I just see the hygienist and Im not getting what Im paying for and no xrays. then to top it off. My partial broke in half. he sent it out to get fixed instead of REPLACING THE WHOLE THING LIKE I WANTED from the beginning. So. for the last year Ive had to chew very carefully. Im not a candidate for implants so .... what teeth I have are precious. So. upon returning to my old dentist. they immediantly found 2 teeth with cavities. They told me 1 tooth cold be repaired but it wasnt going to last forever. the second tooth. they said it has a cavity on the bottom. We dont think it can be fixed. So. Im pretty sure his not looking at my teeth and not taking xrays and billing me for not even being there. Caused these issues to complicate and already bad oral health. 1 of my family members also had a bad experience there also. I should have sued the place.

Excellent orthodontist and staff. Have had positive…read moreexperiences with two of my children, along with myself wearing aligners as an adult. Very pleased.

As an adult with orthodontic needs I had some real anxiety about the process. Dr. Sadowski and his…read morestaff have been phenomenal in every way and I am very grateful to them for the wonderful care.