I really wish I had more positive things to say about our experience with WeddingBox, but the overarching feeling we are left with is disappointment. It is overwhelming to plan a wedding, let alone an international wedding, but unfortunately we quickly lost trust in our planner. There were several instances where she told us that we had to use a specific vendor because of our venue, only for us to find out from other brides using the same venue that they were told differently by their planners. Our planner was very disorganized, asking the same questions over and over that had already been answered, and not keeping our wedding portal notes updated. They also provided a vendor list for photo, video, and MUA, but when I sourced outside of their recommendations, our planner said I needed to coordinate with them since I booked them even though our contract was for full coordination from start to finish. She also made a big deal out of us waiting to pay until she could send us a compiled vendor list with payment info and outstanding balances for each vendor, which when she did send, had the incorrect amounts, so when we wired money, she said we needed to pay more, which ended up costing us even more money in fees to send additional wires. Really poor attention to detail, lack of urgency, and extremely disorganized.
Lastly, our biggest issue was that our planner booked the boat transportation for our guests and despite me asking multiple times, she did not get a contract and said it was not necessary. On the day of our wedding, only one boat showed up (there should have been 5) and the boat that did show up was 30 minutes late. Because there was only one boat to transport us and our guests, our wedding started 2 hours late and we had to cut our cocktail hour, our ceremony, our reception, literally everything. We were so incredibly stressed and the main planner was avoiding us the whole time at the venue. Then they told us we would be getting a full refund from that boat company so they cancelled them (without consulting us) and brought us a bill for another boat company to bring our guests back after the wedding, which we paid thinking we would at least get our money back from the other boats. They also offered to extend our wedding if we could give them 3000 euro IN CASH and offered to drive "us and some of our guests" to the nearest ATM to take out cash for them. We were really appalled at this suggestion and did not accept. The icing on the cake is now that the wedding is over, not only did we NOT get a refund from the boat company, WeddingBox (the owner) said that they did everything right and are now ghosting us when we asked for help with how to handle the situation. We are extremely disappointed in how everything was handled and just want to save other brides from having to deal with anything like this. In the end our wedding was beautiful, but it is just incredibly disappointing to put your trust in a company and have them not take any accountability, provide an apology, and then completely ignore your asks for help. There were so many other little things that we feel they could have handled differently, book them at your own risk. read more
