We reached out to Wedding Tails in June of 2023 for our wedding in May of 2024. We booked, signed the contract and paid in full after having an extensive 20 message email thread discussing our dogs and our needs for the wedding.
Beginning of May 2024, one week until our wedding, I found it strange that they hadn't reached out to ask for details since we had never discussed a date or time for the meet and greet, never gave them the Airbnb address where our dogs would be, etc. so I sent them an email with all the details.
They then texted me stating that I wasn't transparent with our two dogs needing to be crate rotated and separated. I sent them screenshots where we had full conversations about it and where they had even said they could use two separate vehicles to keep the girls separate, etc. They also stated I never mentioned they could be aggressive to humans and that's because... they're not lol I never said anything of the sort and they randomly made that up.
After I sent them all the screenshots to prove that we had discussed it all before the contract, they just replied with "sorry" and refunded me and then blocked me on Instagram. It was the most confusing things and ONE WEEK UNTIL OUR WEDDING!
I'm pretty confident they just forgot they booked me & when I emailed them they needed to make up a reason to cancel on me. We heard from another company that they had another couple get canceled on by Wedding Tails as well.
We ended up finding a last minute company who was AMAZING!! I reached out in a slight panic later in the evening and The Wedding Leash (California) responded right away. Even with the very short notice, he was able to fit us in and we had an incredible experience with them which I can write about on their page. We also reached out to I Dog Too and while they weren't available, they were sooooo insanely sweet and even texted me on my wedding day saying congratulations. I would 1000/10 recommend you go with either of those two companies instead. It all worked out as it was meant to, but this caused so much unnecessary stress a week before our big day. read more