I've had good experiences here overall across two purchases and one sale. Last summer, I bought a…read moreconvertible that was hard to find here in the DC area, so I had it shipped through the Carmax network from a few states away. I knew going in that I would pay more at Carmax than at some other dealerships, but in the end, the extra cost (the shipping fee plus Carmax just being pricier in general) was worth it. My salesman, Marcus, was super nice and chill. I didn't feel rushed or pressured at all. The sales staff let me take a longer test drive than the normally allowed 20 min, and I appreciated their flexibility. After all, if I'm going to drop thousands of dollars on a vehicle, I need sufficient time to test drive it, visually inspect it, etc. I also appreciate the fact that Marcus and the crew did NOT drill license plate holes in my front bumper (the state my car shipped from does not require a front tag). He knew the car was looking sharp, and he guessed correctly that I would want to avoid drilling holes if possible (I found a magnet solution). He handed me my front tag as well as an order for Carmax tag installation if I changed my mind. That is good customer service. Now to the reason why I don't regret having paid a bit more at Carmax. My car ended up having two issues: an engine emissions issue (check engine alert) that required Carmax to update a couple of parts, and a paint bubble on the rear quarter panel. I'm thankful that I noticed both issues within the 90-day warranty period. For the paint issue, I brought the car back in, a service manager looked at it, and he said right away they'd cover the repair (either through a repair shop of their choosing or of my choosing). Again, I appreciated the flexibility. I was a little surprised they didn't write up paperwork promising to cover the repair, but sure enough, at the designated time, my chosen repair shop called the service manager, and the service manager made the payment. How about that? A handshake deal that came through. But seriously, Carmax, the paperwork route is the better one. Some pro tips: Make an appointment online. Unless it's a slow day like a Monday, do not just stroll in and expect quick service. I made two appointments (for two separate test drives), and a salesman greeted me within minutes of my arrival each time. Another tip: take longer than 20 minutes for your test drive if needed. They are flexible (and they do not ride with you during the test drive). I'm giving 4 stars instead of 5 because it's a bit disappointing to have to bring a new (to me) car in twice for repairs, but they did live up to their warranty. I'm also just a tad bitter that they offered me a low price for a trade-in/sale a few years ago, but, hey, I didn't have to take their offer. All in all, I would not hesitate to shop here again. You might pay a bit more, but at least you get a 90-day warranty. Some other local dealerships offer nothing after you drive off the lot. My only other piece of advice (not Carmax-related) is to shop Certified Pre-Owned (CPO) if possible. The particular car I wanted was too old for that kind of certification, so I went the Carmax route. Cheers.

The used Vehicle are 4X times too expensive. They don't give you a 3ur or 5 or warranty, its…read moremore like 30 days or less. If you bring in your old Vehicle for a trade in, you will low balled . Do not take their offer, sell your Vehicle privately. You will get 4x more $$$ money than what Carmax has to offer!". See the Vehicle you like the get a better price from a dealer used car lot ! Its your hard earned money at stake. Don't throw it away because your desperate or lazy ! Do your Research first ! Don't let the Sales People follow you around like a lost puppy. Just tell them when your are ready , then you will come inside the show room to hear what they have to say. Always say you need time to think out it. Don't fall in to their trap and take the first offer, walk away if you have to. You can wait 1 to 2 days before making a decision. If they say the Vehicle maynot be here if you wait, that's a Suckers move to get you to buy Ata higher price and for the same Vehicle you can get cheaper somewhere else !

I've taken no fewer than nine different cars to John at Shady Grove Auto Care over the 27 years…read moreI've lived in this area, and I've never encountered a more knowledgeable and -- most importantly -- honest mechanic in my life. He never recommends borderline or unnecessary repairs and almost always has some money-saving suggestions. You can't go wrong taking your vehicle to Shady Grove Auto Care.

We have brought our cars to John for 16 years now, and we love him! The most honest car repair…read moreperson we have ever had!

Overall, the experience was great. Although we were given a window of driver arrival for 12 pm-3…read morepm, Monsieur started calling about 9:30 am to say he was on the way. The instructions for digitally signing the car title did not say that it was required. With elderly clients, this needs to be explicitly stated. Fortunately, the Monsieur's experience allowed us to get it done so the sale process could be completed. Monsieur was absolutely fantastic! He professional, courteous & knowledgeable of Carvana's policies & procedures. Kudos to him & we recommend that he get a significant raise!! Thanks again & we'll recommend Carvana to others.

The pick of the car is so fast and very smooth transaction i will probably sell my other car in…read morethe future, highly recommended.

After my frustration with AAA, despite being a "Plus" member, I decided to look at local towing. I…read morehad recently bought a car third party and needed it to be towed to my mechanic. I stumbled upon Dennis and his business online and the whole experience was fantastic. We gave him a call and he gave us a very fair and competitive price quote. Everything sounded like so great so I confirmed and he said that he'd be there in 25 minutes. I expected him to be late but he was there before 25 minutes as promised. Promises are hard to keep when you're busy but Dennis seems like a business owner that holds true to his word. Talking to him on the car ride to my mechanic, it seems that Dennis prides himself in customer service and always has a positive outlook. I work in the customer service industry myself and I was highly impressed. As a result, I personally recommend him for any roadside assistance needed. Look no further if you need someone for towing services! Support your local small business owner!

Amazing, this towing company is taking customer service to whole new level…read more My car broke down on I-495 and I was a little panicked since I was stuck in the middle of the lane and blocking the traffic. The dispatch was so nice and friendly and told me to turn my flashers on and that he is sending a driver right the way. The tow truck driver Danny arrived really fast and it took him literally 2 min to load my Volvo on his truck. On our way to the dealership Danny offered me bottle of water and made me feel really comfortable. I want to thank the driver and the dispatch for being so helpful in such a difficult situation.

I had an absolutely fantastic experience purchasing my Mazda CX 30 at Enterprise Car Sales…read moreRockville! From start to finish, the process was stress-free. A huge shoutout to Salesperson Sarr, who was incredibly knowledgeable, and never made me feel pressured. They went above and beyond to make sure I was comfortable with every step of the purchase. If you're looking for a new car, I highly recommend visiting this team!

First time walking in everyone is very nice and very helpful. They had many selections to choose…read morefrom. The process was not stressful at all instead smooth and easy. My salesperson Carlos was a tremendous help and made the process as simple as he could make it for us and was very nice as well. I would recommend this place to anyone looking to buy a car.

Fast, Easy and Hassle Free. Strictly about business. They'll pick up your vehicles, just show your…read moreTitles, receive payment and they'll be on their way. I love it

Hubby's vat died. We called Mr Junk Cars. They came out with cash in about 20 minutes. Top notch…read morefast svc. I highly recommend them. Wish more businesses were this responsive.

If you're looking at buying a car they're great. Very detailed in the sales process but the service…read moredepartment was very much a let down. They are inattentive towards their customers and rude. Wouldn't recommend getting your car serviced there.

Car and Driver came out with its 2024 list of best cars. Among the top 10 was the Toyota Camry and…read moreRav 4. So, in the interest of finding a great car, I headed over to take a look. Thank you, Raphael for your top notch service and test drive. I looked at both of the top rated cars and Raphael showed me a Rav 4 hybrid. We took it out for a spin and it had good handling and pick up. The price was a little higher than I expected, but Raphael said that they would work with me. So, I am still thinking about it, but wanted to thank Raphael and Dar Cars for the stellar experience.