Boy have things ( people ) changed! Service manager is no longer there , new service advisors , who…read morecould care less about SERVICE, even the cashier is NEW? What a disappointment. My experience was completely less than. And a slip shot job besides.. going in as my tire had a nail in it They tell me it's all taken care of. After 5 HOURS LATER...I roll out to see that my donut is on my car! My rim is in my trunk! I have an RO in my hand saying complete, with a new tire! WOW!! UNBELIEVABLE

I purchased a NEW MAZDA for cash and a 2024 Nissan Z with 17k miles on it . I left the dealer and…read morediscovered they had not given me an antenna to prevent rain from entering the electrical system . I was very fortunate that it did not rain during my 50 mile drive home . I immediately notified George Mantz who was the salesman. He said it was probably in the trunk . I sent several emails and made several calls but the antenna was not in the trunk. That antenna should have been mailed immediately to my home . I drove 100 miles round trip to buy a 2026 for cash . I have yet to have the antenna arrive and certainly no management intervention . I reviewed their log list of 1 stars for years on their website. They deserve a zero but God will take care of them. AVOID THESE AWFUL PEOPLE .

Great experience. Military friendly! I made purchase from out of town and had the truck delivered…read more Bella did an exceptional job! I reached out on CarGurus and she responded quickly. I asked for videos and she responded quickly. There was no haggling or back and forth. Truck was priced well within my budget which allowed for me to add a warranty. The disclaimer is correct, no random extra cost like other dealers try to slide in after the negotiated price. I did most of the paperwork on my phone by signing the e-documents. Amy was also great. She got all the paperwork sent over and I printed out and signed a few papers in which she sent me a UPS label also. All I had to do was drop off at UPS where they packaged it and shipped it. Took a week from first contact til the truck was delivered. Truck was shipped from Florida to North Carolina.

I had the best car purchasing experience I have ever had at the Palm Beach Gardens location. It was…read moreno pressure, no "stepping out to talk to the manager", no hassles or hidden fees, and guys that work there are really friendly. They have fair prices too. I love my Mini Cooper S convertible - it looks & feels brand new!

Been to several mechanics in my time but Steve and Jason were by far the nicest and most…read moreunderstanding mechanics I've dealt with. Had a couple of hiccups but Steve is a stand up guy and helped me out when I needed it so I definitely recommend this shop.

Having headlight issues. Took it in and the mechanic ( sorry, can't remember his name ) came right…read moreout and started looking at some of the connections and discovered that one of the connections was loose . He reconnected the plug and solved the problem !!! He didn't even charge us !!! we did leave a tip on the desk though .. Don't see that much anymore .......Thank you All tech ...

Top notch! Professional! Excellent customer service. Could not be happier! Highly recommended!…read more Munson is where to go when you're having car trouble! Thank you for handling my car troubles quickly!

I was referred to Munsons through a Mechanic I had known for years. My car had a serious electrical…read moreproblem that the mechanic said was to in depth for him . Even the dealer of the car could not figure it out. Abe and Christopher went above and beyond in their diagnosis. Their comprehension of the issue was far beyond even the service department of the dealer, and I would strongly recommend them for auto service in the WPB area

I always prefer to start off with a new used car taking it to the dealer first. I have a 2006…read moreCorvette with extremely low mileage and wanted to be sure it is well taken care of. I made an appointment for 11 AM on Wednesday assuming I would be out of there in an hour to an hour and a half for a simple oil change. When I arrived, I had to walk around to find my service advisor but once I tracked him down, he was very friendly and cordial and very interested in my car. He explained that it would take at least a couple hours to do the oil change. I inquired if they could give me a ride home and he assured me that they would be happy to do so. I ended up waiting one hour before someone came to get me to offer me that ride home, which is only a couple miles away. I declined, since the oil change is to take two hours I might as well wait the extra hour. Everyone who passed by me, especially Rob and Michael (manager? in office beside Customer Lounge) was friendly and asked me if I'd like water, etc. I had my large service dog with me and everyone was engaging and caring. Eventually 2 hours became almost 3.... Victor was kind enough to check in the status and reported back to me promptly. When he came to get me (I t seems my service advisor disappeared for a very long lunch...lol) I was told my oil change was complimentary! Now that's a definite improvement in noticing how a customer feels. I did ask why they make appointments for a specific time slot for a simple thing like an oil change and was told they have issues with accepting too many cars. The car was brought to me with a nice plastic sheet over the seat cover. Although it was not vacuumed nor quick washed as I've experienced for scheduled oil changes of my other vehicle at local Al Packer Lincoln Ford, I appreciated the consideration. There are many "runners" sitting around the outside service area who could be enlisted for that free extra attention... From reading previous reviews, I think a little closer attention to the individual customer, like what I experienced in a positive way today will do wonders for our experiences and for good reviews like I was happy to be able to leave today. By the way, I will be bringing my car back for further service needs and oil changes. Hopefully, they will get their scheduling act together for the complimentary ride home (more promptly than one hour) and for prompt and thorough service by managing MTTR (quality assurance).

Worst customer service I've experienced. While they hold your truck for days on end with out any…read moreupdate don't expect to call and get through to your service advisor either highly recommend any other dealership.

Called to schedule an oil change. They transfer your call to the service department.. phone just…read morerings and rings and rings... Two thumbs down

Auto dealership with a small town touch. My service advisor (Javier) knows me personally and treats…read moreme like a good neighbor. In this often unpleasant industry, Ed Morse Honda is a breath of fresh air.