I have bought a few cars from Car sense and they have been an easy experience (car buying can be…read morestressing to sat the least). I went to the Cranberry Township location and when I walked in I was greeted by Andy. He was very polite and non-threatening. Before I went I did a lot of research online (I love www.cars.com). I went to the location and told them what cars I wanted to see and they brought them up very quickly. I was not familiar with the Cranberry area so, I wanted Andy to go along on the test ride. He went without me and explained the features of the car as we drove. When we returned he had another client to attend to so, I went to the kiosk they have and found another car that I wanted to see. Another sales person asked me if I needed help and I asked to see the car at which point he went out in the rain to retrieve it for me. At no time did anyone treat me without respect and all of the employees were very respectful and they all said hello when I passed them. I did not interact with the service dept so, I can not rate their service at this time. The only negative thing I have to say about the Cranberry location is that they don't provide free refreshments as does their Robinson Township location. I would return to purchase a vehicle from Car sense again.

Simply stand by your own policies. The first thing highlighted on the CarShop website is that…read morecertified vehicles will have no dents, dings, or scratches. We initially viewed the vehicle on Monday and scheduled pickup for Friday evening with the clear expectation that all visible scratches would be addressed before delivery. When we arrived, none of the scratches had been repaired, and the vehicle appeared poorly prepared. It was barely washed, with visible water spots, mud splatters and dirt buildup in the wheel wells. We were then told we would receive an IOU for the scratch repairs. During a more thorough inspection, we discovered additional issues, including chipped paint on the front bumper and a significant depression with a crack in the grille. I requested that the grille be replaced as part of the IOU. The sales manager stated they would attempt a repair but would not replace it, noting the grille costs approximately $1,000. When I asked for a $1,000 price reduction instead, since the issue would effectively become my responsibility, I was told, "We don't negotiate pricing." Ultimately, we chose not to purchase the vehicle due to a lack of confidence that any commitments, particularly future warranty-related repairs would be honored. With the extended warranty, this would have been a long-term relationship over the course of 10 years or 100,000 miles, and trust is essential. The only reason this review is not lower is because there was no issue receiving our $500 deposit refund.

It was difficult in the beginning. After getting my offer and trying to move forward it kept…read moretelling me I was locked out even with new password or sending for a code. I was finally able to talk with a real person who was fantastic and she walked me through the process. After that I was ok. Signing documents and sending pictures of my license on line was new to me. Taking my jeep to carvana and getting my check was easy. The whole process is much more complicated than the commercial on TV. But for an old guy I made it.

I'm a little wary of shopping here. The prices seem high and my friend Karla had an issue. But…read moretheir website is helpful to use and explore. I can't find the model I'm looking for and I'm not sure why. I enjoy driving by and looking at their cool jukebox car building, but I would need a better reason to buy there. I've also heard stories, so make sure you get a mechanic to fully look at any car here before you buy.

Very professional, helpful and perfect prices. Fast and friendly service that is awesome.read more

Told us they had the part we were looking for & they didn't. Brought tools just in case they did…read morebut they are a "You Pull It" type of salvage yard. Don't waste your time or money here

Don't trust this service center. They know nothing about the cars they service. After 3 attempts of…read moregetting the wrong parts for me. They sent me a link to their parts catalog and asked me to find the right parts for my model s. Stay far away from this service dept if you want your tesla to last the length of your warranty. I was able to find the parts I needed but should take 3/4 trips to a service center to get the right parts. The parts where for a pyro fuse, which is standard build on all platforms battery packs.

Amazing managers! Amazing and knowledgeable sales people. Walk ins welcome! Test drive a Tesla…read moretoday!

This was our first time in Pittsburgh, Pennsylvania. There we were, two seventy + year olds,…read morevacation was over and our battery was dead three levels down in a Pittsburgh, Pennsylvania parking garage. It was 6:30am on a Sunday. The reviews were so good, I called. Am I glad I did! You promised to be there within thirty minutes. You were! You figured out the problem and got our car started. We got on our way. You were our hero today. I will gladly pass it on! Thank you so much.

Had an appointment the next day. JS never showed up. Texted and said was out of town. I made an…read moreappointment for the next day to see if he could fit me in. He said he would try. Never contacted me again.