I had the pleasure of being assisted by one of Webster Bank's teller professionals, who I must name: Corine. I was very satisfied with the service, and she answered all of my questions, and assisted me in a timely and considerate manner. read more

The worst bank ever ! I went to open an account , waited over 3 weeks for a card in the mail, deposited $25 to tranf it to my other account and while doing that the bank suspended my account. Leaving me to having to go back in person for some BS ! Not convienient or reliable . The staff acts like they don't know what is what read more

So listen to this. I have a Business Account at Webster Bank in Monroe, NY. When you have a problem there is never anyone to talk with when going to the bank. Also, because the bank couldn't deposit a check that day to cover an in coming check, I had to get cash from another bank. I deposited $9500 in my account to cover the incoming check. Well, I just looked at my current statement, the bank charged me a fee of $11.25 for the cash deposit. After 30 years I guess it is time to move my account to a reputable bank. Webster Bank should ber. ashamed of themselves. Just HORRIBLE read more

Cannot Recommend - 1st Mortgage, 2nd Mortgage - almost all of our accounts were with Webster but since 2010, I find at every turn they are not honest and they keep screwing us for fees. We have never missed or been late on one in 18-years but they find a way to rip you off...with NO NOTIFICATION. Plenty of good banks...thats what were doing for retirem,ent...leaving the thieves at Webster and moving to an honest bank like Liberty for our retirement. read more

This bank has caused me nothing but problems. Not only does my password mysteriously become WRONG after just resetting it, but they have now suspended my account for trying to zelle someone with "insufficient" funds. I have a year long history sending money to my landlord the same amount each month. They had me waiting on a call for an entire HOUR just to say that because I have a joint account with my mother we both need to be on the line. Let's add one more thing, absolutely no one at their banks is EVER around or available for a Medallion stamp. This bank is absolutely terrible. If I could get them negative stars I WOULD! read more

Seems Webster Bank never took any courses on how to retain existing customers and how not to treat new customers like dirt. They charge service fees for everything, so they get you the old-fashioned way, blindsided dozens of two bit small fees. They charge for paper statements, tax records, statements, etc etc. After staying a loyal customer from Astoria Federal days to Sterling Bank, I am finally leaving this pathetic company. read more

I have been a Webster customer for years also I am connected to business account.Today I went into the regular Webster bank I use all the time and was told that I could not do a transication that they been doing for the last few years for me never had a problem till today maybe you should have your bankers retrained if they all do it.Redville drive Waterbury CT read more

For the love of banking, stay far away from this terrible bank. From day one, they placed obstacles in my way to conduct the simplest of banking activities. Free Flinstone's banking system was more modern than Websters. They denied me access to my six-figure BrioDirect account just because I changed my email account. They're telling me that my account is frozen because they can't verify me!!!!!! The Karens running their 'fraud' department anointed themselves with powers to deny access to your funds for any reason whatsoever. You'll be stuck for weeks, and getting them to release my hard-earned funds has been a nightmare and still is. I wish I had read the negative reviews here because they're all so true. Less than zero stars. read more

Left this bank years ago. Unfortunately I still have their merchant services for my business. Webster merchant services is the worst I have ever dealt with. If I didn't have a ton of retail gift cards through them I'd switch to someone else. Filing a complaint with the CFPB today for their shady practices. read more

Horrible bank. We stayed with them over the decades (when they were Sterling and Provident Bank before that) despite many red flags. Most recent: 1. My son couldn't use Zelle to pay his rent because they said he needed to fill out a form and it had to be in person. He has been a customer since birth (28 years). So he had to treck up from Manhattan to Middletown, NY. 2. They cancelled my twice monthly Coinbase withdrawals without notification. "We don't do business with Coinbase." Yet, I've been making withdrawals since 2014. Yesterday was the last straw for me. They wouldn't talk to me on the phone after calling twice and answering every qt under the sun including all the usual plus extra: when I graduated from high school and what car we bought in the last 5 years, what county I live in. They are just awful. I opened an account at Chase yesterday and it was seamless. My only regret is not doing this years ago. Please don't bank here. read more

This is NOT a review for this branch. I called customer service; had problem login to the account. I was told to go to the branch with the problem. When asked what is the problem, the representative raised his voice and told me that I have to go to the branch. Asked for a reason. His voice raised even higher. THIS IS NOT CUSTOMER SERVICE. read more

Tried to open an online HYS account. When trying to enter the pair of micro deposit amounts they made to verify my checking account, their system would only allow 1 digit per deposit when they needed two. After 15 minutes of customer service attempts to solve it with no success I terminated the call and opened an account with a less screwed up bank. I can only imagine the horror of making a withdrawal if I went with them. Incompetent was my impression. read more

If you walk in to a Webster Bank and you have a Cashiers Check from Webster Bank and you want to open an account but need a few hundred from that Cashiers Check issued by Webster Bank, is it policy or even legal for them to refuse to give you any of your money saying the "Webster Bank issued Cashiers Chevk" has to be deposited in an account for a few days before any money can be taken out. Maybe it's just me but something feels off about this and Webster Bank has lost another customer. read more

The Online Services for this bank are horrible! Fraud services are a joke. While you would think they are protecting you, they actually are only out for themselves. They have started suggesting using phone deposits! Dont do it. My very first one they closed my acct. And it will take a week to recover! read more

The call center staff have no idea what they are talking about. They wouldn't even give me the direct phone number to their IRA Dept. Meanwhile, when you call a branch they refer you back to the IRA Dept. They seem very secretive about how they handle thimgs. read more

Webster Bank has recently enacted some pretty awful security policies that make the bank basically useless. Two weeks ago they told me there was a "security phrase" on my account, and unless I could specify the security phrase, they wouldn't let me conduct any banking. I never created a "security phrase" and had absolutely no idea to what that concept might refer. I asked if the phone representative could tell me when the phrase was created or added to their db, and they said they couldn't answer any questions I have (even non-account questions) until I told them the correct security phrase. Today a phone representative asked for my mother's maiden name, and I accidentally said her middle name, then immediately corrected my response and said her maiden surname. The phone agent said I had answered her question incorrectly and she would not be able to assist me. They have repeatedly put holds on my account, which have prevented funds from reaching vendors to whom I owed money, without reason. If you have another banking option, I would switch to that other option. read more

I love the people at my local bank but trying to resolve my issue of doing basic online banking is hopeless. My guess is that they got hacked and I've become a victim where they have locked my ability to ever have online banking again. It's hopeless. I need to move my money to another bank. read more

DON"T DO IT! You might be lured by the savings interest rate, but you'll pay for it by receiving abysmal customer service. Easy to deposit...a nightmare to transfer or withdraw. Still not sure I'm going to get all my money back. read more

I go to the Webster Bank branch on 73rd and Broadway in Jackson Heights, Queens. On Friday, 12/13/24 , I was there on line waiting for my turn (there was only one teller working) when a teller came, apparently from lunch, and she called to the person in back of me to come to the counter. At first I thought the guy worked in the bank and then I realized that she was skipping me. when I indicated that I was next , not the guy she called and it was obvious that I was next, she was very annoyed with me and kept apologizing to the guy; she should have apologized to me. She done this before and it's not fair. She acts like the branch is her feudal kingdom. read more

Hands down the worst bank I've ever dealt with. I've been using WB for business checking for the last 8 years. Nothing is easy, nothing. I've had so many issues with them, the latest being an inability to transfer money from an external biz account. I get a different story from different Customer Service reps, they don't have the information from the last rep. Placed on hold time and time again to get no real answers. Long story short, I am closing my WB account this month and will never return. read more

If I could give this bank a 0 star review I would. They are useless. They take up enormous amounts of your time, ask you for every piece of personal info and then do NOT follow up and then the idiot customer service reps say they escalate and then still no follow up. It's amazing that you are still in business. My suggestion: Don't get into a customer service business if you aren't serving your customers. Given that the average review is about 1 or 2 stars, apparently I am not alone. Will make sure to spread the word how awful this bank is to prevent everyone I know from even wasting one minute of their time. read more

BrioDirect/Webster is by far the worst bank I have ever dealt with, and I have many years of experience with various banks. They make it extremely difficult to close your CD. Transferring the money out or receiving a check is almost impossible. Despite correctly answering multiple security questions (name, address, phone, birthday, social security number, account number, and secret word), they administer a test and refuse to repeat questions. Thus, if you miss a word, you're out of luck. Moreover, the questions are challenging, such as "which phone number have you been associated with." If you don't recall all your previous phone numbers going back several years, you're likely to fail. If you fail, they won't release your money even when your CD matures. It's beneficial for them if you fail since they retain your money longer without paying interest. If you're wise, you'll steer clear of this bank at all costs. read more

External Accounts Transfer restrictions are absurd. Brio Direct powered by Webster Bank is an online & mobile savings account . They blocked my ability to transfer external funds because they are asking for my id and statement from BofA. I provided my id when opened. I told them TWICE. Delete/forget the BofA account. Allow me to transfer my funds to my other accounts. I will no use BofA. They still saying they need the BofA documents while I'm telling them I will not use it. They still have restrictions in my savings account to do external transfers. Now, because of their fault I'm late to pay my credit card. So I will have to pay interests, charges & penalties. Poor service. Solution: Remove the restrictions to do external transfers. read more

I initially opened an account with Brio Direct based on their ad for a high interest rate money market account. Since it was higher than most banks I opened the account. The account opening process was straight forward, quick and shockingly easy. It all goes way down hill after the account is open. I initially requested a transfer from my external savings account. After 10 days I noticed it still was not processed. I called in and was told, no issues present, just takes a little longer for the first deposit. Seems odd, but I went with it. I initiated another transfer from another external account. I got an email a few days later saying there was an issue but it wasn't specific. I checked the secure messages in my account and nothing was there. I called customer service, was told no issues, the email must have been an error. Few days go by still no initial transfer and still nothing in regards to the new transfer. I called customer service, was told you should have got an email saying that we need proof of ownership of the account being transferred from. I advised I did not receive any type of email like that and why would I need to show ownership. Its an electronic transfer from an external account which was already verified by Webster Bank. I was told that's their policy. Fine, I sent in proof, waited a few more days, still nothing. I called back, was told the initial transfer was rejected and returned due to not receiving proof of ownership. 2nd transfer was pending. None of the prior agents ever told me there was an issue with the initial transfer request after calling multiple times and the proof of ownership was only needed for the 2nd transfer. Finally the other deposit was received via electronic transfer from an external account which again they had already verified and now have proof of ownership. With all that, they put a TEN (10) day hold on the deposit.... I called asking for an explanation and was told, this is their policy. I got fed up after weeks of dealing with a simple savings account opening. I called in to close my account, was told, you have to email through the secure messaging to request it be closed. I got an email returned saying you have to call in. I call in, was told their system was down and to call back the next day because they could not get into a 3rd party verification service. I called back the next day, was told a check would be mailed for my balance and the account would be closed after I went through the 3rd party verification process. 10 days later I received a phone call from them saying there was a "glitch" in the system and the account closure never went through. I was also told there was a $11 mail fee, but I could transfer for free, which I was not told about this before. I went through closing the account yet again and this time had to wait 4 hours for them to open up the transfer maximums because they have ridiculous limits on the transfer amounts. I am unsure if the multiple agents, at least 8, I spoke to throughout the process were either not aware of basic account questions or just flat out lied to me, but dealing with this bank for the month it took to open the account and then close the account was definitely not worth the extra 1% interest over my credit union. I have never dealt with such incompetent "Customer Service" agents and ridiculous bank policies and would not recommend anyone attempt to open an account with Brio Direct. read more

Worst customer service. After answering all their questions, they came back and said they can't share any information. This is after 5 minutes of answering the questions. Asked to speak to someone else, and the phone just rang and rang. Never had this experience with any other banks. DO NOT DO BUSINESS WITH THEM! read more

Pathetic Bank they changed their online banking so you can no longer see any activity on your account. I can even see my last paycheck which makes no sense why they are hiding your personal details from you the owner. read more

This is the worst bank I've ever dealt with. The online website and app is a joke. You can't log onto the website and when you go to log on to the app, it only shows the current balance, no statements available. When you put more money on your payments, somehow, and this is so unreal I couldn't believe a banking institution could be this stupid, they delete your recurring payment and you have to restart it by calling them. Every. Time. Worst bank ever. Wish I could give them negative stars. Save your headaches and go with Rockland Trust. They've never given us any issues. read more

Awful Customer Service - Eric Just talk to a customer service ( 800 number) and asked him a simple question: how to write a comment on the check, using online banking. He needs to know my SSN. I asked him to identified me with a different questions. He refused. When I asked him how I identified him when I'll complaint, he said his name is Eric. The worst customer service. Can you call it customer service?!?! read more

It was good until the buyout. Still can't get online banking. Tech support is in India and can't get to speak to anyone I can understand. Two weeks now and I am fed up. Currently in the process of switching all my accounts to another bank. read more

Be aware of this bank. Online CD services are terrible. I can't opt for external transfer after my CD matures. I called the bank 4 times to get them to transfer my funds. They forget and tell me they are very backed up . FDIC insured or not I would not open savings with this Bank. This happened twice with two CDs. read more

If there was a zero star rating, I would give that to them. The recent merger has ruined anything good about Webster Bank that might have existed. It's impossible to conduct business with them, their automated services online are from the stone ages, and almost every issue is unable to be resolved unless you physically visit a branch. Complete unbearable. Even the staff seems to be embarrassed that they work there. read more

Exact same scenario as Kevin C below. Identical. This bank is terrible. They make it impossible to get your money out and everything they do is to direct you into a branch. Worse bank ever. read more

I transferred money into the online Brio Webster Bank to take advantage of their high interest on savings accounts. Big mistake! For starters, I set up trial deposits with other financial institutions so I could transfer money OUT at future points. While the trial deposits confirmed ownership when I later tried to initiate transfer money OUT they put a hold on the transfer. In other words the transfer funds are not earning interest anymore and despite repeated efforts to rectify the situation (by phone, by internal messaging, by registering for communication by encryption) I am in week 2 trying to get the transfer started! BTW, have you ever heard of a bank that registers incoming transfers without identifying the source of the funds?! Welcome to Brio Webster. On a single day I transferred funds in the same amount from two different banks. They are indistinguishable on the statements. To add insult to injury, the external account that they keep requiring proof of ownership (yes, I've sent statements from that bank) was the source of funding the Webster account to the tune of $77,000. So, they accepted the money from that account and now they are blocking a transfer TO that account. Beyond horrid. read more

the worst bank possible , it was sterling who has was horrible, don't bank here the worst worst service and bank They charge maxes every two months, read more

Service terrible . Yesterday I went to SBY branch to cash 8 ee bonds. The bank was completely EMPTY. I am 82 and visibly disabled. I also have over $100,000 in this bank. They made me schedule an appointment and make another trip the next day. Their website is also terrible since they made changes. No one should have to go through a rigamarole with banking services. Worst bank, I am taking my $ elsewhere tomorrow. read more

I had a terrible experience with Webster. I was trying to get a business loan and I provided all the required information. However, they didn't get back to me for a month and I tried contacting them via phone and email. I received a generic email stating that the person I was dealing with was absent or had quit and to contact other parts of the company. I called three times and the representatives said they would submit a ticket and I would hear back but I never did. They claimed that they didn't know who was in charge of the business department and whom they could connect me with. They advised me to call local branches for support and find out who their local business manager was, because they didn't have any information in their system. I strongly advise against doing business with them. read more

The customer service personnel are disrespectful. Would not rollover our IRA unless we come into a branch. We don't live in ant of the states they do business read more

I'm a 30 year Webster customer for everything from checking, savings and mortgages. They were a good bank many years ago, a local feel and service. I'm not sure what changed over the years, but they are now horrible in service and customer engagement. Their website is beyond horrible and has been for years. It's always down and has limited functionality. Extremely frustrating. Service? Be prepared for extremely long wait times on hold. Lastly, they love to process transactions to deplete your account before deposit in attempts to make you have negative funds. Very shady, if not illegal. read more

You used to be good. Not anymore. Your online & mobile app recently went from a 10 to a 1

The online experience is inferior To others Specifically the mobile bill pay platform read more