They helped me set up a last minute business account. The location is convenient and I hardly ever…read morewait to make a deposit. The staff are super nice.

We have had great service from Liberty Bank the past two years.They could not be more helpful.read more

I am looking for a loan and had called for an appointment. The person on the phone said I could…read morecome right in, or pick a time. I went in right then. As I walked in, he was watching for me and called me by my name. He was very energetic, positive and knowledgeable! If I can make the loan work out I will be going with Liberty. Very friendly and helpful!!

1 star -- "Member-owned" in name only…read more I've banked with Charter Oak Federal Credit Union for about 10 years personally (checking + savings) and over 6 years for my business account. In all that time, I've never had an overdraft fee, never had a penalty-type charge, and have maintained my accounts responsibly. You'd think that kind of long-term, clean history would count for something. It doesn't. This credit union has turned into the opposite of what a credit union is supposed to be: rigid, slow, dismissive, and completely unwilling to support the very people who keep it open. They talk about "members" like it means something--until you actually need them. Then it's policy, delays, and attitude. Issue #1: I brought in a legitimate business check for over $6,100 from a reputable coin exchange shop in Guilford, CT, drawn on another bank. As a long-time customer with established accounts, I expected a normal transaction. Instead, they refused to cash it and told me they wanted to put an extended hold of 7-10 business days. That is insane. That's not "protecting members." That's punishing loyal members by holding their money hostage while offering zero flexibility, zero problem-solving, and zero customer service. When I said, "Give me my check back--I'm switching banks," the teller responded "okay" with a sarcastic smirk/tone like they couldn't care less. That interaction told me everything I needed to know: they don't value loyalty, they don't value relationships, and they don't value basic professionalism. For comparison: I took the SAME check to KeyBank, and they cashed it on the spot for a $7 fee even though I'm not even a member there. A bank that doesn't know me treated me better than the credit union I've supported for a decade. I opened a new account at Liberty Bank today and I'll be spending the rest of this week switching all my direct deposit and bill pay over. Charter Oak lost a long-term customer because they chose policy and attitude over common sense. Issue #2: In November 2025, I ordered a black winter coat from Columbia and they sent navy instead. When I tried resolving it with Columbia, I was told I'd have to pay return shipping, pay for packing materials, and then buy a more expensive "truly black" coat because the one I ordered was on special sale at the time. In other words: they made the mistake and wanted me to pay for it. So I did what any customer should be able to do: I tried to start a chargeback claim through Charter Oak since I used my bank card. Charter Oak dragged this out through FOURTEEN (14) separate messages--yes, fourteen--requesting info, back-and-forth, delay after delay... only to eventually tell me they would not honor my dispute. I provided photos, order details, and even the customer-service chat showing Columbia would not fix their mistake. Charter Oak still refused to help their own customer. So what's the point of their "member service"? It felt like the process was designed to wear me down and waste my time until I gave up. Issue #3: Last August, I attempted a mobile deposit because I had just had surgery and had limited ability to leave my home. I endorsed the check and uploaded clear photos of the front and back. A full week went by and it still wasn't posted. When I called my local branch, I was told: "Mobile deposits take longer--you should've come in." I explained I had just had surgery and limited mobility. Then she told me the best part: if I had brought the check in person, it would've only had up to a three-day hold. So let me get this straight: the "convenient" service they advertise is slower, and when a customer uses it during a real-life medical situation, the response is basically "too bad." I asked if they could cancel the pending mobile deposit so I could just bring the physical check in and deposit it properly. The answer was no. I asked for an exception given the emergency circumstances and serious surgery. Still no accommodation made. This makes zero sense. Clearing a check should follow a consistent verification process regardless of whether it's deposited in person, at an ATM, or by mobile deposit. What I experienced was not "process"--it was indifference. They also constantly spam you with marketing emails trying to sell things like life insurance, and sometimes send the same marketing materials by physical mail. That's what they waste members' money on? Junk email and junk mail? I'd rather they spend those resources on training staff, improving service, and actually supporting members when there's a problem. Honestly, I'd prefer they closed altogether if this is what "member-owned" looks like. At minimum, they need a serious overhaul at the corporate level and to stop reinforcing the kind of rude, dismissive behavior that I experienced at the counter.

I signed up with Charter Oak a couple of years ago for checking and savings after moving up to this…read morearea. I'm surprised at the other reviews as I've never had any issues with the customer service, or fees. Very pleasant to deal with and no unnecessary fees. Recently I needed several medallion stamps and literally went nuts trying to find someone to do them, finally out of sheer frustration I contacted Charter Oak. Aaron Domingo took the time to not only do the medallion stamp but also the notary stamp on over ten items that I needed. With no charge!! He literally spent over two hours helping me all while being very professional, polite and friendly! If I could give more stars I would.

Incompetent. When placed on hold after telling a complete narrative to a banker, a different banker…read moretakes me off hold and expected me to explain an entire narrative all over again, only to be told that he does not understand how to answer my question!! If I had been left alone with the first agent I would have gotten my answer!!

This is one of the friendlier branches. They never ask me too many questions or give me a hard time…read moreabout my complicated account situation. Most of the staff are amicable and they work fast. I travel from Groton just for their customer service.

Great service and excellent customer service and great people who can help you with product…read moremanagement

By far the WORST banking expierence i've ever had... EVER…read more These crooks were charging me 7$ a month for a maitainence Fee on my checking account. Then what really fired me up was these criminals were charging me A $3.50 atm Fee if i used a different ATM ONTOP of the fee the other bank was charging SO i was essentially paying 6$ for an ATM FEE. And when i opened my account JOE WELLS FARGO manager assured me i was paying no unneccessary fees. This bank is a joke. I reccomend any other bank Then when i asked to bump my ATM daily limit from 300$ to 600$ they looked at me like i was a moron and told Me "sorry thats only For VIP customers". What a bunch of morons. Im glad i left THE customer service is THE WORST. Ive waited over 20 minites in there on several occasions. Thia bank is pathetic and will try to take your money any chance you get

This branch might be the worst institution to do business with…read more They used their discretion not to cash a Bank of America check made out to a non account holder, when more than enough funds are available in the same account. A very poor business decision in today's market. The management in this branch, is poorly educated and needs to be more aware of good customer relations. I would rate my experience as zero stars. Respectfully, George

If you're willing to wait in line for hours while 3 people do absolutely nothing and chat with each…read moreother about nonsense then this is the bank for you. The technical issues with the ATMs are quite consistent and there's always something "wrong." My favorite is they really don't know how to answer any of your questions and frequently have to delete transactions and start over again. Run don't walk here if you're looking to waste time and get nothing done.

I had a prepaid card, I went to withdraw my money, teller wouldn't give me the full value…read more of the card, why?Blamed on the war When to New London branch without a problem they give me my money

It's crazy that this branch is still not open, even partially, with office hours. A local phone…read morenumber is also not provided for an office appointment request. After dialing the 800 # provided at the website, you encounter only an automated, indifferent voice that promises a long wait before your call is received. Small wonder....since customers are required to call in, rather than receive in-person service. This is terrible, lazy service....especially now when schools are opening, restaurants are in business, and front-line providers have been taking care of us throughout this pandemic.

I would highly suggest banking elsewhere. Outrages and unjust fees. Horrible and incompetent…read morecustomer service.

I love this People's Branch! The employees are the best (even when I forget my card for deposits)!…read moreI also love their hours and I can get to the bank when not at work! Love this location!