I come to this bank often, it's weird to me that they'd ask me for three forms of ID to withdraw…read moremoney from MY account. But hey, at least I feel secured that they're checking everyone that way. But the wait to be attended at the drive thru window took a while. Maybe next time it'll be a breeze. Chase, get on the ball. I don't like switching banks often.

Having worked at another bank's HQ for 3 years, I can happily say that Chase knows what it's doing…read morecompared to the bank I used to work at. I went in to open a new account and was greeted warmly by a few different people who worked there. The gentleman who helped me wasn't trying to push me into any new products or accounts while I was there, and he was happy to help me prepare what I needed to open a future business account as well. All in all the experience was wonderful and I've had zero problems in the first couple of months I've had my account there. They even forgive OD fees if you deposit the money by ATM same day - no other bank offers this as far as I know - so just in case you need it, they don't penalize you for a mistake.

Local bank centers have good people. Online support is a nightmare since they merged with Sterling…read moreBank in June 2023. Their website and phone support are horrible. Long wait times on hold, and no one in customer service knows anything about their "new" platform. They ask a million questions for security purposes, and then transfer you, and then you will get asked the same million questions and then transferred, and round and round it goes with them repeating your question, but not answering it. Customer "Support" blames Customer "Service".... BRUTAL

I mostly use the Black Rock Tpke branch and there is not one negative thing that I can say. The…read morecustomer service is outstanding, the Manager, Eric is and has always been a great help to me in many situations where I needed it. He's become a friend...I've been dealing with him when he was working at the Post Road branch, and will continue to do so.

My family has been with this bank at various branches in NYC since they were called First National…read moreBank of New York. I personally would not put a dime with these people. I have to go there, as my 90 year old mother and I have a joint account. This branch is staffed by people are not overly competent. Citi's online system is terrible, very unfriendly to a senior citizen. My mom messes up her password frequently, and Citi is one of the hardest to recover. And you can't force the browser to remember the password, like every other bank I use. When I had to get a new debit card, they swore to me it would be sent overnight. After visiting the branch TWICE when it never showed, I finally just called the main call center. They looked it up and said it was sent regular mail. Got it in 7 days. The branch either lied, or was incompetent. I went in today to get a "medallion" signature guarantee. The said wait about 5 minutes. I heard one of the tellers ask another person to tell the manager someone was waiting. The manager was talking to her daughter according to the teller. After more minutes, someone else came out and said she was with a "client" and it would be a few more minutes. Hmmmm. I walked in there about 5 minutes after it opened, I really doubt a client was in there. I gave up, drove 15 miles to my Fidelity office in Fairfield where they greeted me professionally and took care of business with zero delay, thanked me for coming, had a WSJ to read with fresh coffee. That is service. Also, when trying to call the branch at 9:01, they don't answer. Tried several times. Customer service is not one of Citibank's strengths. I am not sure what is, other than lots of branches. Stay away. Stick to a local bank.

I do have to say been a customer of city bank for about 5 years now and just like any other bank…read morestuff happens but the district manger from is always willing to lend a helping hand and fix the situation quick also the branch assistant manager Franny is the same way so quick to fix a Issue and keep the customer happy we have three business accounts and a personal with them we highly recommend Citi on main ave in norwalk

Non-competitive savings rates, to the point that they take advantage of people. Won't use this…read morebank again.

Best bank around by far. Very helpful. staff are top knotchread more

My husband recently opened a bank account here because he was no longer happy with the services of…read morehis current bank. The tellers here are friendly and professional at all times. Tannith is the assistant manager I believe and the woman in charge of opening accounts. She's wonderful and treated us like family. She's a huge reason as to why I switched banks after my husband did. It's totally free banking which is awesome because I don't think I should pay an account to keep my money safe when fraudulent charges has happened a few times in the past. Hats off to you Ion Bank.

Advise don't put your HSA account(s) with this bank use BOA if you're a small business owner. Last…read moreyear on April 14 I wired $5000 into my wife's HSA account at ION. The wire transfer clearly stated it was a 2014 prior year deposit. Little did I know, until yesterday, ION doesn't "read wire transfers" and only deposits them for current year. As a result I can now only add $1750 to her account due to IRS limits. And ION refused to correct the issue and send the IRS an amended docs. Fortunately, I kept proof of the wire memo in BOAs system to show IRS if needed down the road. When I called BOAs HSA dept they were stunned. BOA customer service rep, who has worked for BOA, for 7 years, they said they make HSA corrections all the time and file amended forms to IRS and customer within 3 days. I informed my NML health insurance provider since he recommended the no service bank.