I've been a customer of this branch for at least 9 years and couldn't be happier! Friendly staff,…read moreconvenient drive thru and drive-up ATM. Just wish that their drive-up window had extended hours for at least one week night.

This place smells so bad and the staff doesn't have any concern about personal hygiene let me tell…read moreyou my nostrils were dead after going into that place.

Local bank centers have good people. Online support is a nightmare since they merged with Sterling…read moreBank in June 2023. Their website and phone support are horrible. Long wait times on hold, and no one in customer service knows anything about their "new" platform. They ask a million questions for security purposes, and then transfer you, and then you will get asked the same million questions and then transferred, and round and round it goes with them repeating your question, but not answering it. Customer "Support" blames Customer "Service".... BRUTAL

I mostly use the Black Rock Tpke branch and there is not one negative thing that I can say. The…read morecustomer service is outstanding, the Manager, Eric is and has always been a great help to me in many situations where I needed it. He's become a friend...I've been dealing with him when he was working at the Post Road branch, and will continue to do so.

I would give them no stars if I could. Walked in and there was no one waiting. It took them 5…read moreminutes to even acknowledge me and then I was told they would be right with me. 2 tellers couldn't even stop what they were doing to conduct my business. Epic fail. I really miss the Wells Fargo in downtown Fairfield. Everyone there was friendly and efficient.

The staff are always friendly and helpful whether you use the drive thru ATM or go inside. Getting…read morecurrency from other countries is easy and takes less than a week to come in (if they have to order it). This is my go-to location because it's quick, friendly, and efficient.

Used to work for a credit union and always felt banks were cold & impersonal. I opened an account…read morewith Milford Bank years ago and have been happy with them ever since. They have a wide variety of locations, great hours, friendly staff, online banking and now mobile banking. I am very happy with their service and feel like they actually appreciate their customers!!!

My husband recently opened a bank account here because he was no longer happy with the services of…read morehis current bank. The tellers here are friendly and professional at all times. Tannith is the assistant manager I believe and the woman in charge of opening accounts. She's wonderful and treated us like family. She's a huge reason as to why I switched banks after my husband did. It's totally free banking which is awesome because I don't think I should pay an account to keep my money safe when fraudulent charges has happened a few times in the past. Hats off to you Ion Bank.

Advise don't put your HSA account(s) with this bank use BOA if you're a small business owner. Last…read moreyear on April 14 I wired $5000 into my wife's HSA account at ION. The wire transfer clearly stated it was a 2014 prior year deposit. Little did I know, until yesterday, ION doesn't "read wire transfers" and only deposits them for current year. As a result I can now only add $1750 to her account due to IRS limits. And ION refused to correct the issue and send the IRS an amended docs. Fortunately, I kept proof of the wire memo in BOAs system to show IRS if needed down the road. When I called BOAs HSA dept they were stunned. BOA customer service rep, who has worked for BOA, for 7 years, they said they make HSA corrections all the time and file amended forms to IRS and customer within 3 days. I informed my NML health insurance provider since he recommended the no service bank.

This is now M&T Bank…read more Transition - for me things went fairly smoothly except they sent preprinted deposit slips that don't work. The Associate mentioned to me that I was not alone as none worked for anyone. Rumors - I have heard from others horrible testimony. Problems with debit cards and account numbers but don't know specifics