Such a wonderful family oriented bank. This is my first Wells Fargo experience outside of New…read moreYork. I must say Nicole demonstrated exceptional customer service with a smile. A smile goes a long way with me! Another point is the neighborhood feel - that's what a true banking experience should feel like. From the moment you step into this bank you are greeted by warm, friendly, service with smiling personalities, that truly shine through. If I lived in the area I would look forward to coming in just for the wonderful interaction. Made my day! Thank You Kindly Everyone At The Wells Fargo Shelton, CT Branch! *** They actually know the names of their customers - that's Gold Star Service!!!!! It's still FIVE STARS!!!!! I had to return the following day, due to my error. Again, as you enter you're transported to another world, where people are kind, friendly, and all smiles. Even the guy using the ATM smiled, and greeted me as I entered. Today, I had the pleasure of working with James, and once again the standard of professionalism was adhered, polished, and a shining example. Hats off to management - happy employees demonstrate effective management practices. Happy New Year!

Not a well Fargo banking customer but i do have my mortgage thru them. Went into this location to…read morepay bill sam (Samantha) was great upbeat and friendly.

This branch is clean and easily accessible off of Route 34. The staff is friendly and helpful…read more There is plenty of parking and you can do your banking quickly and efficiently. It was my first visit to this branch, and I was pleasantly surprised.

After a long and rocky road with ANOTHER bank in my area and after ALOT of termoil with my business…read moreand personal accounts it was time for a change and just when I thought customer service had gone by the way side BOOM there was Webster bank to prove me wrong. After they listened to my problems with the OTHER bank they took the time to help me handle it ( and i wasnt a customer of webster yet) I then went back and followed what they told me to do and we got back on track and switched that next week. Now have 4 accounts total there and sure glad we did. Thank you Webster bank for showing me that CUSTOMER SERVICE IS ALIVE.

Great smaller bank located in a plaza. Very good customer service. Always pleasant & nice. Never in…read morea rush to push you away for the next customer. Very pleased with that kind of service.

Liberty Bank contacted ME (again they contacted ME) that there might be some fraudulent charges on…read moreour debit card. We checked and there were totaling about $160. One was for a raffle for cookware another from a gym membership and another for a VPN account. The next day we went to the bank and cancelled the card and got a replacement. They bank could not do anything with the transactions at the time because they were "Pending" We left the next day for vacation and returned a week later and went to the bank to fill out the fraudulent claim paperwork. Approximately 10 days later we received letters saying they were valid transactions. We then called Liberty and they said they would send us the docs involved in them calling valid transactions. Never got them. Called again and basically told them "why would come to bank the next day, cancel my card, get a new one, then the same day we get back from vacation go to the bank to fill out paperwork. For my health? So Liberty Bank is relying on some fraudulent data they got instead of an life long customer. Unfortunately Liberty is the only bank in my town and if there was one called Joe's Bank or Not safe Bank I would pull my accounts in a minute. All the good this bank fid for me over the past 50 years went away when they believe some fraudulent person and not a life long customer. Stay Away if you want to keep your money safe.

excellent staff and branch services. Unfortunately, they have a completely unusable online banking…read moreapp, worst ever. Find another bank.

Personally I prefer small chain banks as opposed to conglomerates. I like the one-on-one, community…read moreatmosphere that they offer; and I don't feel overwhelmed by "the man". There is no agenda. They are not trying to sell you anything. Every time I enter conglomerates (my mother uses one), I feel as though I am being swooped down upon + thrown a hard ball in the face. Not for me!! This bank has had very low turn around in the tellers. Other banks I've noticed they tend to go through tellers like yesterday's stale leftovers. I know most everyone there by face and am typically greeted upon entering. I like!

Liberty Bank contacted ME (again they contacted ME) that there might be some fraudulent charges on…read moreour debit card. We checked and there were totaling about $160. One was for a raffle for cookware another from a gym membership and another for a VPN account. The next day we went to the bank and cancelled the card and got a replacement. They bank could not do anything with the transactions at the time because they were "Pending" We left the next day for vacation and returned a week later and went to the bank to fill out the fraudulent claim paperwork. Approximately 10 days later we received letters saying they were valid transactions. We then called Liberty and they said they would send us the docs involved in them calling valid transactions. Never got them. Called again and basically told them "why would come to bank the next day, cancel my card, get a new one, then the same day we get back from vacation go to the bank to fill out paperwork. For my health? So Liberty Bank is relying on some fraudulent data they got instead of an life long customer. Unfortunately Liberty is the only bank in my town and if there was one called Joe's Bank or Not safe Bank I would pull my accounts in a minute. All the good this bank fid for me over the past 50 years went away when they believe some fraudulent person and not a life long customer. Stay Away if you want to keep your money safe.

Only one chance to make a bad first (and last) impression! FAIL…read more Unhappy with service charges at my current bank, I did my homework and selected this bank for my business account. I called ahead to find out exactly what I needed to open the account and brought the required papers to the branch. BUT it turned out that I had apparently gotten bad information. The very nice customer service rep apologized and offered to get the account started while I "ran back to my office to get the other documents". Uh, no. My time is valuable, and I had been prepared. It's quite possible that what she needed could have been obtained via my smart phone, or faxed later, but she didn't offer that as an option. She offered her business card, but I won't be back. I hesitate to blame either banker- it's the bank's management that is responsible for properly training their staff and ensuring consistency. I decided that, at least for the time being, the service charge at my current bank may be the price I'm paying for consistently knowledgeable, skilled staff with the ability to make executive decisions. The extra star was for the customer service rep being a nice person.

I do not have an account at this branch but I have to go monthly to pay my rent to my landlord who…read moredoes have an account here. At the beginning of each month I receive a statement in the mail along with a deposit slip and prior to the 10th of the month I go to Bank of America to make the deposit. There is always a security guard out front which makes me a little bit nervous. I would say the tellers at this bank are neither friendly or unfriendly they are just doing their job nothing special about this place at all.

Great bank! Staff are very friendly and helpful. We use this bank for many accounts, including a…read moremortgage, equity loan, small business account, and general banking. All are very well done. Online bill pay is a life-changing convenience, and other touches like seeing your check deposit image on your receipt are nice. Interest rates are good, especially if you can get the Yale mortgage discount. My only small gripe is the ATM... the touchscreen is setup for handicap access or someone very short. If you are tall and try to press where you think the buttons are, you will often hit the wrong thing. But you can either crouch a bit or just adapt. Notary public service is a great feature too. Convenient location in the Stop &Shop plaza. Overall this is an excellent bank and I highly recommend it.

Take your business elsewhere- a lot of good banks in CT and this is not one of them. Treat…read morecustomers as if we were bothering them

This branch of Webster Bank has the friendliest Staff and courteous service. They know me by name…read morethere which makes me feel cared for and important. If they see that you can save money with a different type of account, or if the interest rate on a loan has been lowered, they will recommend a better product. Over the 20+ years that I have been a customer, the tellers have saved me alot of money. There are several conveniently located branch, but this branch is my favorite. I would definitely recommend Webster Bank as the number one choice for me and many members of my family.