Such a wonderful family oriented bank. This is my first Wells Fargo experience outside of New…read moreYork. I must say Nicole demonstrated exceptional customer service with a smile. A smile goes a long way with me! Another point is the neighborhood feel - that's what a true banking experience should feel like. From the moment you step into this bank you are greeted by warm, friendly, service with smiling personalities, that truly shine through. If I lived in the area I would look forward to coming in just for the wonderful interaction. Made my day! Thank You Kindly Everyone At The Wells Fargo Shelton, CT Branch! *** They actually know the names of their customers - that's Gold Star Service!!!!! It's still FIVE STARS!!!!! I had to return the following day, due to my error. Again, as you enter you're transported to another world, where people are kind, friendly, and all smiles. Even the guy using the ATM smiled, and greeted me as I entered. Today, I had the pleasure of working with James, and once again the standard of professionalism was adhered, polished, and a shining example. Hats off to management - happy employees demonstrate effective management practices. Happy New Year!

Not a well Fargo banking customer but i do have my mortgage thru them. Went into this location to…read morepay bill sam (Samantha) was great upbeat and friendly.

This branch is clean and easily accessible off of Route 34. The staff is friendly and helpful…read more There is plenty of parking and you can do your banking quickly and efficiently. It was my first visit to this branch, and I was pleasantly surprised.

After a long and rocky road with ANOTHER bank in my area and after ALOT of termoil with my business…read moreand personal accounts it was time for a change and just when I thought customer service had gone by the way side BOOM there was Webster bank to prove me wrong. After they listened to my problems with the OTHER bank they took the time to help me handle it ( and i wasnt a customer of webster yet) I then went back and followed what they told me to do and we got back on track and switched that next week. Now have 4 accounts total there and sure glad we did. Thank you Webster bank for showing me that CUSTOMER SERVICE IS ALIVE.

Love this Branch. The girls at this branch are absolutely wonderful. I visit once a week and they…read moreare all so pleasant and helpful. They always are smiling and greet each person with a nice welcome! Webster Bank is lucky to have them...........

Very poor customer service. Had an appointment gent never showed up. Walked out. Canceling my…read moreaccount and moving my money elsewhere

Went to drive thru banking. This location has the tubing system, which I thought was pretty cool…read moreuntil I realized I had to touch the canister lol. The lady was very nice she sent me over a slip and a pen. I sent back over my stuff and the lady was no where to be found. I waited about 5 mins ( which in my opinion is too long). There was no one else on line so I figured maybe I need to push the button again and I did. Another 5 mins later she appeared got the canister and walked away. I felt she could of communicated something to me at that point like why its taking so long or even... OK I'm processing your slip now be right back.

excellent staff and branch services. Unfortunately, they have a completely unusable online banking…read moreapp, worst ever. Find another bank.

Personally I prefer small chain banks as opposed to conglomerates. I like the one-on-one, community…read moreatmosphere that they offer; and I don't feel overwhelmed by "the man". There is no agenda. They are not trying to sell you anything. Every time I enter conglomerates (my mother uses one), I feel as though I am being swooped down upon + thrown a hard ball in the face. Not for me!! This bank has had very low turn around in the tellers. Other banks I've noticed they tend to go through tellers like yesterday's stale leftovers. I know most everyone there by face and am typically greeted upon entering. I like!

Take your business elsewhere- a lot of good banks in CT and this is not one of them. Treat…read morecustomers as if we were bothering them

This branch of Webster Bank has the friendliest Staff and courteous service. They know me by name…read morethere which makes me feel cared for and important. If they see that you can save money with a different type of account, or if the interest rate on a loan has been lowered, they will recommend a better product. Over the 20+ years that I have been a customer, the tellers have saved me alot of money. There are several conveniently located branch, but this branch is my favorite. I would definitely recommend Webster Bank as the number one choice for me and many members of my family.

there ATM machine is always down making it hard to make cash deposits after business hours…read more customer service is terrible. i moved from Norwalk where the associates are very friendly and attentive. They never have issues with their ATM machines.

Who likes the bank? Practically no one. But I love this place. When I pull up to the window, the…read moreteller usually knows my name. And the weekend hours are great. Today, had to go in for a fairly complex transaction but I was out in 5 minutes . my kids live playing with the coin machine. The website can be slow, but I can't blame the local branch for that. At this branch they are friendly and capable.

Non-competitive savings rates, to the point that they take advantage of people. Won't use this…read morebank again.

Best bank around by far. Very helpful. staff are top knotchread more