11.16.25 This credit union is one of those gems. Any and all…read moreof the tellers are all nice and have always been kind. This is one of those neighborhood or town places where they always remember you. Most of the time by name but not always. You can't expect perfection. I had some papers that had to be notarized before being mailed out and they took care of it so quickly. They even made me copies. Even at a different bank I use the charge me for copies if I need them. This one was kind enough not to this most recent time. The tellers here seem to really like their job and the place they work at because it shows in their demeanor. Some of the banks i go to, the tellers seem to not want to be there or it looks like they don't like their job. Even when some of them here have had a less than stellar day or something going on in their lives they leave it at the door. Most of us don't want to deal with that. We all have our own things going on in our lives. Although it is nice to ask what's going on and listen from time to time to help someone vent and let their frustrations out. We just don't want to hear that or see that in their attitudes when we're doing business and here I've never experienced that. They're very professional, kind and wholesome people. I wish more bank or credit union employees were more like the ones they have here. They're located right off of Main Street right next to the post office. A slightly tight parking lot during busy times but it works the rest of the time without any issues.

Only made contact by driving into the lot I was late and sick. My Phone Call was very productive…read moreand all questions were answered Kindly and Informative to My Home Needs. Thank you Be Safe Be Kind and Smile.

After being with Litchfield Bankcorp since my teens and loving it, unfortunately I left after three…read moreyears of frustration dealing with staff at the Watertown branch which only worsened after it became Northwest Community Bank. Fraudulent charges were not addressed appropriately. After my accounts were constantly mishandled and became inaccessible to me I closed my three accounts.

Great customer service. Convenient hours. Dedicated staff. Easy to open an account, personal and…read morebusiness.

I've never had an issue at this branch. I used to have all my accounts here but switched after I…read moregot married. I recently came here to cash a savings bond and was able to without issue. Convenient location!

Horrible horrible customer service..closed all accounts today. Service reps are so rude. I was a…read morecustomer for decades and finally gave up. Had money stolen out of account and they could care less.

I have been a member of this credit union for about a year now. I opened the account because it's…read moreclose to work and it was recommended by a co worker. On Friday I asked my boyfriend to make the 35 minute drive from our home to deposit $100 into my account. He had to go inside the bank because there are no ATMs outside that he could make this deposit through. Anyway, he walked inside and immediately all eyes were on him. No one greeted him just stares. He went up to the teller explaining that he would like to make a deposit into my account, he had my info in hand. Rose , the teller told him he could not deposit money because he was not an account holder. My boyfriend went on to repeat himself that it was a deposit and again Rose told him he could not make a deposit. Confused he simply said ok thank you. Moments later I get a phone call from the teller and she says that a man came in wanting to make a deposit into my account. She was shaken, her voice was cracking, I agreed and said yes. She said she did not allow him to make the deposit even though she said he did want make a deposit. I asked her why she didn't "allow" him to. She said " I dont know why, I didn't know what he wanted well he did say he wanted to make a deposit but but but he didn't have any cash in his hand." RIDICULOUS!!!!!!!! So, I am warning all other people who do not look like Rose to beware she may not grant you banking services because she doesn't know why. I KNOW WHY!

I have lived all over the United States and banked with regular banks as well as credit unions and…read moreuniversally they had predatory practices. I have now banked with TMTFCU for several years and have been pleasantly surprised that their policies are very straightforward and they practice their policies. They always process deposits before debits. If the account becomes overdrawn, the customer is given 24 hours to bring the account current. They go out of the way to work with you if there are problems. An overdrawn account gets one overdraft charge regardless of the number of checks processed. This bank is so far above every other bank I have dealt with over my entire fifty years of banking. I cannot say enough good things about this bank. They are very customer oriented.

Very, very upset over a town we lived in for over 20 years. So we opened a high yield money market…read moreaccount as their interest rate was decent. Let me frame this with we are HUGE supporters of local industry/companies to give them, not only support? But loyalty. Unfortunately this company doesn't believe in that instead it's deception! When they changed the interest rate from 4 apy to 3 range they called us!!!! But when he put it at .5 nothing!!! Di not trust thus organization

I moved my accounts there about the People's/M&T merger. The key is the attitude of location…read moremanager, Barbara Tucker, that is perpetuated through the entire staff. I haven't had a single issue with anyone or anything since becoming a client. Everyone is friendly, courteous and so, so helpful. I would recommend the bank to anyone looking for a similar experience. It's true of every NSB location I've been in. I swear folks know my name that I've never seen before. You can't do better!

My mother and I stopped into this Wells Fargo branch this afternoon to remove my father who has…read morerecently passed away from my mothers account. We had all required paperwork with us. There was one other person in the bank working with a teller. We explained what we needed and the teller directed us to a woman with longer brown hair wearing headphones sitting directly across from the front door. She then stood up to greet us and asked if we made an appointment. We indicated that we did not and she said you'll have to go home and go online and make an appointment. Again, the bank was completely empty. She proceeded to tell us how easy it was to go online and set this appointment And that the appointment would take at least an hour. I was immediately turned off by her smug, unhelpful attitude. A better step for this banker would've been to assist us in making an appointment or just helping us since there was no one else requiring her attention. My mother has been an account holder at this branch since 1982. I strongly advise my mother to close this account and go with a another bank that provides better service. God knows there's enough banks to pick from in North Haven. Prior to us stopping to Wells Fargo, we had just left Connex credit union without an appointment and everything was handled promptly and it only took 30 minutes. That included closing another account and signing up for a line of credit. I do not recommend giving this bank access to your money.

This branch was one of the most friendly branches I've been too. They really helped me with my…read morefinancial need. I also learned a lot as well thank you Wells Fargo!