Wish I'd read these reviews before getting our windows done two years ago. These were far more…read moreexpensive than the other options, but we justified it because we thought we were getting higher-quality, dual-pane glass. Not only was our service rushed (a two-day installation was completed in one to avoid a storm) but our heating bills have not changed as promised, and we still get an enormous amount of condensation on the inside of our windows whenever the temperature dips below freezing. I deeply regret going with this company.

I'd give zero if I could. I HATE this company!!!! They installed 17 windows November 13-15/2024 and…read morethey are all crap. None are square. My damn bedroom is 61 goddamn degrees. Our thermostat is set to 69. Not only condensation but ice in the tracks abcs getting these jerks out to service them is a nightmare!!! Class action lawsuit anyone??? Already reported to BBB. Next call is to the state atty general office. Feed up with this crap!!!

Juan B was great! Quick, knowledgeable, and left me with some spare parts in case of future magnet…read morefailures :)

DO NOT BUY PELLA WINDOWS! I bought 5 windows and I am very disappointed in the workmanship and…read morecustomer service. I was willing to pay extra because the salesman convinced me that Pella cared about their customers and would fix any issues I might have but that has not been true. The caulking on my windows looks terrible less than 2 years after install and I believe that the installer used the wrong caulking. I have reached out to the salesman about this and he agreed that the caulking looked bad, but then he stopped responding to me and then said this is not covered under warranty. The warranty clearly says that workmanship is covered but Pella is refusing to honor that and fix the issue they made. I will not be using Pella again.

I will never consider using Anderson Windows or Renewal by Anderson because they are major…read morespammers. I receive phone calls, postal mail and /or email from these people every week. They will not take no for an answer and they will not remove my name from their mailing and calling lists.

I had a rep from Renewal by Anderson come to my home to give me a bid on 8 windows and one Patio…read moredoor. The rep was nice, looked at all the windows. Showed us what could be done. When he got to the pricing I had a flyer that showed 25% off. When he started the quote it was close to $80,000. When I gasped he said don't worry we have discounts. By the time he was done with his discounts it brought the price down to $48,000. I had 4 bids done in total and not one of the other bids came in above the $48,000 dollar amt . Anderson Windows are not worth twice as much as the other windows we were shown. And their wacky pricing is way too much. I somehow felt this was very dishonest.

From the consultation to the installation, and every step in between, literally everything was…read moreAAA+. Cameron was on time (rare) for our initial appointment and was super (not overly) friendly, knowledgeable and professional. He made sure I understood everything and found every discount available. He also eased my helped my anxiety making my first large investment in my new home. When Lucas, the project manager, came to get exact measurements he found an issue that Cameron wouldn't have found. Long story short the issues were resolved and the order submitted. what could have taken 6-8 weeks was more like 4-5 weeks. Troy and the crew came out, again on time and when I tell you they were AMAZING, trust and believe they were. They were professional, super friendly and got the work done. My new Anderson windows are everything and more than what I expected and well worth the affordable price. One thing I really appreciated was that no one ever down talked their competitors which wasn't the case when I started the process of finding a company. Renewal by Anderson is a class act. I highly recommend them and I'm very critical. Cheers to a clear view from beautiful windows.

The windows look nice. But we have had non-stop nightmares with getting repairs just on the…read moreinstallation. One window would not close. One lock was installed upside down. One of the doors took feats of strength to push open or close. The storm door is heavy and hits us so hard its scary to walk through. It seems like the project is never over. Over-priced.

Our custom built windows are fantastic! One glitch, a do hickey that keeps a window open broke, I…read morecalled for repair since we have lifetime warranty-lifetime warranty is only PARTS. No the labor to fix this issue. They gave us a one time fix as we were at a year of purchase. But advised next time there will be a labor charge. Be cautious of 'lifetime' warranties. Pricing was super reasonable for our Bow window, bay window & 2 basement windows. Also the pull the permits but expect the customer to handle the close out final inspection of the permit-which is kinda not cool.

We looked to The Window Store and crew to replace 5 old windows in our home. None of the windows…read morewere fancy or complicated, pretty basic size and layout on a three story house. We were able to lock in a great price (we compared other companies before we made our final decision so we knew we were getting a good deal), a great window, and overall we had a good experience working with the staff. Sales was sales but not pushy or rude, our guy listened to what we wanted and made it work out. I was bit nervous with the whole scheduling out the windows process since it seemed a bit relaxed compared to working with other contractors in the past but we had no issues when it came time for day of install. The installers were very friendly and made sure to get the project done right the first time around, taking extra time and care to make sure it was to our satisfaction before they left for the day. We love our new windows and it is nice to be able to finally fully open them again and let in the cool summer breezes we have been missing because of our old, defunct windows.

Redva was on time for our in home consultation, prices are fair, took the time to explain all of…read moretheir products. But I felt like at the end of the visit when going over prices he was way to pushy. I told him that my hubby and I had to have a conversation about the cost and would like to do more comparison with another company first. He kept showing us the loan calculator and the monthly payment options when when we first told him that we would like to pay out of pocket. He would not take no for an answer. And we said no about 10 times. I give him 5 stars up until the end. I would give him maybe a 2.

Dealing with Champion has been one of the worst experiences I've ever had with any company. I…read moreordered windows 2 years ago, and they made the wrong color, even though the HOA approved color was written on their order form. My HOA spent at least a year getting them replaced with the right color, only to have them replaced with full size (insanely cheap) screens when I ordered the half size. I was shocked at the quality difference from the original screen to the replacement window screen. Additionally, the replacement took 8 hours, when the original install was around 3. Lastly, I've been waiting months for my new screens and they came in the wrong color. This company is horribly unprofessional, and I have not heard one word back about when I'll get the correct screens in the correct color. Do not use Champion, they have such poor customer service that I'm appalled.

I had 2 large double windows installed and they are beautiful. I was very happy with the windows…read moreand installers. Then when we had a rain storm with strong winds the kitchen window leaked across the top of the frame requiring towls to soak up the water. The window were still under warranty but every time I called I could never get a live person and never received a call back.

Waiting since 7/26 for doors, were told installation would be late July…read more Now nervous staff call with updates of back orders. Now that interest is being earned for Andersen . The only update we want is we're coming next week. Hopefully before I pass. We had windows installed with much less problems. Our installers worked in extremely poor weather. After all the missing parts were located and rushed over. We ordered these doors back in 3/26. I hope this does not morph into a disaster like I 'be been reading about.

Jason C from Pella responded to a service request to realign a Pella door in our sunroom. Jason…read morewas knowledgeable, courteous, effective, and trustworthy. He repaired the door and left the area clean. We highly recommend Jason C at Pella.

Pella overall was great. Justin F did the finishing, and the final outcome was above our…read moreexpectations!

Years ago I hired Roofs R Us to replace my dad's roof and add gutter covers. They did an excellent…read morejob. But the company changed hands since then. So when we needed new roofing, siding, gutters, gutter covers, facia and soffits I obtained several quotes. Erik didn't hesitate to come out to Farmington and quote the project. We had some "slick" salespeople and we had a guy that wouldn't give me a quote (he really didn't like women was my opinion) and would only deal with the insurance company. Erik was professional, honest and not "slick." The price was fair. My test is always the "warm and fuzzies." After a few meetings with Erik, he had my business. Then came the problems. Every color combo for all of the above items had items out of stock, discontinued or something. Erik made a lot of phone calls and several vendor trips. I have no idea how many combos we went through - probably 15 or so. Finally we found a combo that could be put together. YEAH!!!! Erik was patient through all of the "I hate neutrals" moments and several trips of holding colors against the house in different light. Roof install went well and then we had to wait 2 weeks for the siding. The siding installation was completed and they came back and fixed a couple of small items and we were done before Thanksgiving. Erik was around almost daily and even picked up extra FOD on his own. They installed our new lights and Ring cams too. Erik was easily reachable and kept on top of the project and kept me up to date. Very impressed. They were within $7 of the original quote (I think permit fees changed). Very happy and thankful that I selected Erik and Roofs R Us.

I got my roof replaced late May 2025. These folks were patient listened to me and went the extra…read moremile. Done in 7 hours. Professional and look at all details. Eric Hofer is outstanding. I recommend them everytime I can.