I have been to quite a few places in the Rogue Valley and help seniors in the community. The Manor…read morechecks a lot of boxes, Great commubity, great staff, great food, beautiful residences, and the front desk gals are always helpful and amazing.

In late 2023, we moved to the Rogue Valley Manor (RVM), a licensed Continuing Care Community with…read morewide views, lush plantings and abundant trees. We enjoyed meeting the other residents. However, after 22 months, we left feeling angry, frustrated and hurt. A few months after our arrival, RVM implemented a "points" system for meals, and we experienced months of confusion regard when, where and how to eat. Rules changed daily and communication was spotty. Management made some questionable decisions at this time of massive changes. They fired the Food Service Manager, slashed dining staff hours and permanently shuttered one dining room. The implementation of the points program generated about 40 pages of single-spaced complaints from residents. During this time of unrest, one senior manager remarked, "If residents cannot handle moving to the points program, they should seek professional counseling." We chose to eat 90% of our meals at home but we ran into problems there, as well. That summer, we discovered that our cottage was too hot for us and too hot for the housekeepers, who refused to clean in our heat. We learned that management had ignored a neighbor with the same issue during the prior summer. We worked with that neighbor to document our cooling problems and sent a report to the managers involved. Eventually, with the assistance of the Resident Council President, we received extra insulation and were told, "You will have to pay for any future upgrades to your cottage." Our neighbor waited four more months for the same insulation without a confirmation it was coming. The next summer, we found that the new insulation was not enough to resolve our cooling problem. We submitted another work order but heard from no one until a few days before we left. Our experience suggested problems with basic management. Our tipping point was when I personally experienced unprofessional treatment by staff, including managers--pettiness and hostility--while working on two different projects. RVM says it is "resident-centered" but based on our above experiences, I disagree. One contributing factor may be that CCRC management and resident council leaders do not seem to be aware of Oregon's CCRC Resident Rights laws (ORS 101.115) for independent-living residents. Copies are not given to new residents nor are the Resident Rights referenced in meetings. Resident Rights should be given to all residents and for incoming residents, Resident Rights should be signed off by both parties. Surprisingly, Resident Council leadership told me they were not interested in Resident Rights (the very rights that ensured their roles as advocates for residents). One important Resident Right--residents receiving timely answers to their concerns--was of most concern. One manager told me, "I never read 'those letters' from residents." In conclusion, we did not want to live there for the rest of our lives. It was an expensive mistake.

I visited early November and was highly impressed with the facility and staff. Bonaventure is a…read morereally great place. My mother is 90 years old. I moved my mother in on 12/2 and have been extremely happy. Her apartment is adorable and cozy. The people that live there are all wonderful and welcomed my mother on the first day. She has made many friends and staff is very good and very responsive to her needs. I would recommend the place to everyone. I know they had some issues when first opening but since then they have made huge changes to make this a wonderful place.

We were so excited about this place when we moved Grandma in, but have been disappointed ever…read moresince. They are way over-priced for the care and continue to come up with reasons to increase care level (thus $$). They do the VERY bare minimum. The management is rarely available, even when it's urgent. They don't answer their phones or return phone calls. We had worry of grandma having a UTI and it took 2 days for someone to call back. Very disappointed. Surely there is better care elsewhere. And clearly from all their dismissive responses to other reviews, they think the MANY one star reviews from family members are just made up. Their "investigations" show different (uhuh sure). A pattern is a pattern.

We looked at a lot of retirement communities before choosing Arbor Place…read more Our Mother has now lived there for 7 wonderful years and she considers Arbor Place to be her home, and the employees are like her family. Like so many other people, our family was in a crisis when we realized Mother could no longer live alone. We thought our only options were to care for her ourselves, or send her to a Nursing Home...we were so wrong! Arbor Place allows Mother to have her own apartment, and the freedom to be who she is. When we visit, we can spend quality time with our Mother now. And we had better call her ahead of time to make plans, because she is very busy with all of the activities and new friends! The decision to have Mom move to Arbor Place has been one of the hardest but best decisions we have made as a family. For all of you who are feeling overwhelmed at the prospect of moving your parents, I hope that you will let the loving staff of Arbor Place assist you. I have written this testimony on Mother's 7 year anniversary at Arbor Place. I can't thank all of these people enough!

Worst place for your loved one! DIRTY! They will let your…read morefamily member sit in filth. I found fecal matter in my grandmas bed and on her recliner. Not a small amount either and was dried and obviously been there for a while. Management does very little to hold their employees accountable! Worst place beware!

My friend has her grandmother at this facility, and the care has been very poor…read more Just to list a few things that have been shared with me from her experience at this facility...... She was given a prescribed sleeping medication, two times in one day, causing her to have to be hospitalized because she was almost in a coma. And the staff not only was unapologetic, but extremely dismissive towards her issues that stemmed from it. Her grandmother had an infection, was once again prescribed medication, but was not administered that medication for 6 days, causing her another hospital visit. The director is also extremely unprofessional, after being made aware of a report being filed, proceeded to harass her grandmother and tell her that she was going to be kicked out. Causing unnecessary stress to an already concerned family and my friends grandmother to have a worry over her head that no elderly person, paying to live in a facility, to have to worry about. I could go on, but hopefully, you get the jist of my review of this facility, and be cautious about taking any family member you may care about, to be under the care of Farmington square and their director.

This place is horrible its a shame people can get away with not doing thier jobs like this…read moreespecially when its another human being they are supposed to be taken care of ...these people have overdosed my grandma ..lied ..over and over ... and just seemed to have no compassion for the work they do let alone any training besides a video once a month ..food is gross and bland and staff besides a few are hartless rough and down right rude ..they must forget that they get paid to do the things they must do everyday ..if a person mess themselves u would think a shower would be in order ..nope for days ..and u would think that rooms should be disenfected daily ..and cleaned with more than a natural whatever it is that dosnt clean let alone even smell like it was cleaned everything comes up missing with the blame only getting put on a differnt shift the director is so unprofessional its unreal the things that have cme outta her mouth ..they charge a outragous amount for rent for the minimum amount of care i hope that future residents get better treatment ..physical abuse ..mental abuse ..and verbal abuse all go on here ..and i pray everyday i can have my grandma moved ..its the worst thing not being able to facilatate a family members needs and watching this go on with no options ..and they know it and show it

Just went to this place for an interview. First I arrived at the gate. I pushed the call button…read morefour times to get in, no response. By that time I had two vehicles behind me so I turned out and got behind and went in. I got to the lobby and no one was there for ten minutes. When someone finally came out I was told to wait as the administrator was giving I tour. So I waited another five minutes. Then an employee came up to me and told me that the position had already been filled. I have 23 years of experience as a food service director and was not even seen for the interview. This was unprofessional, rude and a huge red flag. Put your loved ones here at their risk. And work here at your own risk.

Understaffed and the staff (blonde with pink hair) June 2023 they have on site is either rude to…read moreyou, or out back by the shed smoking with residence. Now the serious parts. they leave residence in bed long periods of time, soiled in diapers, laying in hallways on floors in their own saliva. We had a family member that continuously fell and had injuries to their body. Then there were the bed sores! Tony Whitcomb, exclaimed so highly about this place when we first visited and got the paperwork going. Now if you look on many of the sites for reviews, he is one of positive ones, along with other staff members! What a joke! Bedsores, wounds to the face, arms, head and other areas of the body, hospital trips. Do not leave your friend/family here. We wished we had known. Denise the nurse never told us about any wound to his hip ever!! Now going through medical files and finding out, there are more injuries, hospital visits unknown to us

I have used these folks 3 times and each time was excellent, The caretaker they sent was great and…read morehelped me thru my situation. I always recommend them Virginia

BE WARNED!!!!!! These people are money hungry and NOT in the business of caring for anything except…read moretheir bank accounts! They pay their caregivers $18 an hour while charging the clients $45 per hour and the caregivers they hire are NOT to be trusted and NOT qualified!! Do NOT trust your home or loved ones with this scam of a business! Go to any other caregiving agency you can find and stay AWAY from visiting "angels" These people are paid actors! The people who run this place know nothing about what goes on in the homes of their clients. You will be lucky if your loved one gets a shower a month! Be WARNED!!!! I wouldn't give it one star but this app requires you to pick a star! No stars at all!

A great facility for seniors in need of Alzheimer and Memory Care. The business specializes in this…read morework and has provided us excellent care givers that have helped our family a great deal. I believe their facility is one of the best in the State of Oregon for this kind of senior care. We have been with them for quite some time now and are pleased with their excellent work. Thank you! J. Jergins

Don't put anyone you care about in this place. 84 beds...too large! 2 caregivers per 20 people in…read morethe day; only 1 at night. Caregivers are overworked and nasty. They cannot keep up with feeding, taking patients to the restroom, laundry, changing their Depends and cleaning them well, dressing and undressing, brushing hair and teeth, shaving, medications, keeping the place clean, spending any quality time with them, changing bedding, etc. I don't understand why they don't hire more staff except to say they only care about making money. I would find a foster home or at least a smaller facility. Fern gardens does not have enough staff to give any where near quality care. It's actually quite scary.

I do not recommend this agency to anyone in need . You will spend more time waiting for service…read morethan actually having a caregiver.

This business provides great, conscientious service. They do a really good job of taking care of…read morepeople's needs and provide more than just caregiver services. And if they can't do something they go out of their way to find someone who can.

I enjoy working with Advanced Care life services. It has been in the foundation of my beliefs,…read morebrought to person and able to do the person on person experience without the whole financial dependency is what means a lot to me.

As an employee in various capacities of nutrition, marketing, sales and community engagement, I…read morehave interactions with the staff on many levels. I see everyone's investment and commitment toward the common goal of quality client care; I see the efforts put forward by everyone on the team to provide the best service possible to our clients. The team works beautifully together to accomplish the tasks at hand, which can change quickly. Communication and leadership are key elements to meeting the many changes and challenges that come with client care needs. Advanced Care Life Services has won Best In Southern Oregon 3 years running... the continued commitment to excellence, communication, and client focus by the owner and her team is exactly why.