This started two weekd ago after very heavy rain. Our pump was working but never shut off. We…read morewere told (by another service provider) that the field was probably saturated, afterall, we had received 9.5 inches of rain in the previous week. This was July 14. Two weeks later the same thing happened. Pump never shut off. Our previous septic company couldn't get to us and recommended Sandifer Septic. I texted Caleb and he replied quickly (That was Tuesday after 5pm). We set up an appointment for Wedneday at 10:30. Caleb texted me when he was on his way (on time!). Together we found the end caps on the field lines. Caleb uncapped each one and flushed the lines (see photos) full of sludge and roots. After the lines were flushed the pump returned to normal operation and quickly the tank was empty, the pump float went down, and pump shut off (all back to normal). Nobody likes to deal with this sort of thing. But having a great sevice company brings great relief to an undersirable situation. We can now flush toilets, wash dishes, etc. Back to normal and I can't say enough about Caleb Hinojosa from Sandifer Septics. He is friendly and professional. He gave a great recommendation for finding the end caps in the future. Overall, totally satisfied with this experience. They don't pump tanks. The do install and repair work. Caleb recommended Hambone Plumbing (Justin Hamby) for pumping septic tanks. I can't review them yet but in several years when I need pumping I will give them a try. For anyone needing repairs service (not a basic pump-out), I would highly recommend Caleb at Sandifer Septics.

Super fast repairs. Great communication. Wen above and beyond. Will call again! Great team!read more