Our power went out in Saturday night's storm on Lauderdale Lakes. WE Energy was called and they came right out and repaired and we had our power up and running again as quickly as possible. Thanks WE Energy for taking care of this issue so quickly! read more

23 of us have a power outage in this 90+ degree weather and took WE Energies 5+ hours now to finally dispatching someone on scene to assess the outage although they said the issue going to be resolved in the last 2 hours. Need a competitor so they may care to provide better customer service. Hate their automated system. read more

They will do everything they can to get your power shut off so they can charge a ridiculous reconnection fee. My due date for my bill shortened by two weeks from one month to the next. So not only are energy prices through the roof, they make it almost impossible to pay your bill on time every month. read more

Worst company I have ever delt with, aside from maybe Adobe. Unreliable power grid collects payment from customers who literally have no other choice. They apparently do not reinvest their profit into the power grid. How is it that I pay them every month, and when they fail to do thier job, it becomes my job to fix it. Why am I paying then? If I pay them for the job of providing electricity, then why do they not have adequate contingencies in place not to blow thier grid because it got hot out? Truely useless and incompetent, they can see the weather forecast same as us, and the money they take from all of us should have left them with plenty to do something proactive to avoid this? Nah, that cost money. Most recent outage I recieved a text update, "lights will be back on at 10, cause unknown". So I never recieved an update as to the possible cause, then at 10 after 10, I get another update, cause still unknown time of restoration unknown. So I tried to call. Their customer service is, well I'm not honestly sure they provide customer service. I called to attempt to discuss some sort of reparation for the frequency of power outages I have had in my area in recent years. I had to navigate a completely user hostile automated answering system that seemed to have only one goal, make it as hard as you can to reach a representative, unless someone is submitting payment, get them to the front of the que. Once I found the right option I was grated the privilege of waiting on hold for a rep. The answering machine stated it was a 5 minute hold time. 25 min later I get a call from the same number I am on hold with. I answer it thinking it is finally time to get some resolution. Nah, that's not how we energies rolls. Instead it was another update with no useful information whatsoever. "Hello, we are doing our best, your power should be back on tomorrow". Didn't say when tomorrow, gave no info as to the cause of the delay, just a useless call that caused me to loose my place in the hold que. Given another option, I wouldn't stay with We Energies if they payed me to use thier service. Unfortunately there isn't another option, so we are stuck with the (maybe second) worst company in the world read more

The phone customer service is fine... but just wait until you have to start doing bill pay. This is absolutely atrocious!! The first time I paid my bill, It bounced back and said that my checking information was wrong. So I ended up having to call the automated line and pay it over the phone and then they charge you for that! So I just got my second bill since I moved to Milwaukee. The site kept saying that my password was wrong and I know it was correct. So then I had to take the time to reset that. I finally get to login and remember the fiasco from last time with my checking account even though I know that my checking account information is correct. So I decide to try and pay by debit card, which of course conveniently they want to charge you for that as well!! I know my account number for my electric and I have put it in three times and they're still saying it's wrong and they cannot find my account. This is complete BS!!! I swear they have it fixed so they can charge you extra to pay no matter what. If I could go with a different electric company, I absolutely would. If you can avoid these people when you move to the area, please do. read more

"Hey We Energies could you send information and flyers on how to save energy and money cause these older people with metnal health issues don't believe it if it doesn't come in the mail-" "no we don't don't do that. They have to go to the website." Damn, WE Energies won't accommodate them with a flyer or generic ways to save on paper? Let's check with Americans with Disabilities Act and see how this works out- You got billions to pay out a class action suit read more

We Energies - Utilities Near Me

Monopoly, excessive price increases annually to cover STUPID wind and solar farm LOSSES. Lobbyists have all state regulatory boards fully funded to ensure price increases are always approved. They are a Mafia. Utility landscape needs competition! read more

RELIABLE rate increases. . We are up to better half of a grand now every month. Just as much as my school loan was.

Horrible costumer service!!Rude and 0 helpful..I got hacked through them and now they just say im lying..no investigation attempt,no appology.. Super expensive!! Please Wisconsin..give us more options then this trash scam. read more

Less than 1 star. WE Energies never emailed, called or texted a notice of a residential gas meter problem that kept them from sending the monthly bill even when they had the electric meter readings on hand. And WE Energies advised us their contractor who was supposed to contact us regarding setting up a meter change never did. Here you have a massive utilities corporation whom we have no choice to use and pay cannot communicate to their customers to advise of issues. Disgusting. read more

This company is easily the biggest slimy scam I have ever had to deal with in my life. Their Collections Department is only overseas, so when you talk to someone, you hear all the other reps in the background talking as if they are all working in a broom closet. They also have no customer service experience, and their responses are hilarious. They appear to be reading answers off queue cards an associate is jamming into their face. If the utility industry had a Boiler Room, this would be it. Worst utility company in the galaxy. read more

Power outages are frequent and estimated time of repair are continuously delayed. The power comes on and goes out again. It comes on and goes out. Terrible service for a public utility. It was almost 3 weeks without an outage. Happened again last night. Only without power for 14 hours this time. read more

We Energies - This is what a typical power outage looks like here. - Utilities Near Me

I just got off the phone with Beth, who graciously helped an un-tech savvy individual like myself change some things around in my account. I just need to say that was probably the best customer service call ever! She's truly amazing, and it genuinely made my night! read more

We Energies hundred of millions in profit and pays there ceo's outrageous sums. I lose power at least 10 to 15 times per year for multiple hours or sometimes even days. Our electric and gas costs are sky high and now they want to raise them even more to pay for upgrades to the system. They have a energy monopoly in the area and don't give a flying sh@t about there customers. $300 to $400 on most months and they can't even figure out how to keep the power on. Total bullsh#t Someone i.e. the state legislature should actually do there jobs and start putting there feet to the fire. read more

I have contacted WE Energies many times to get billing sent to via paper statement and the customer service people ( who judging from the background noises are working from home ) just say its handled and not to worry . However I still am not getting a bill in the mail. I do not have access to reliable internet so am depending on paper statements to be sent read more

It took almost 2 hours to get to a person on the phone in their customer service department. Then they would not let me pay the bill (!) because they could not verify that I was the customer. As if criminals are out there paying other people's utility bills. read more

Pricey and rude customer service. $70/mo bill for 2 bedroom apt Also, similar to John O's review, they threatened to send my final bill (THAT I WAS UNAWARE OF) to collections after moving out 2 hours away. Customer service had apparently closed my account and then billed me days later. Did not call or anything. read more

It has been 14.5 hours since we ha e had electricity. This is not a national state of emergency! Start hiring people to work for your company instead of advertising false employment opportunities. I now have a fully stocked refrigerator and freezer full of spoiled food!!! read more

Horrible company that cares very little about its customers. Bad customer service, bad communication. Preached for two weeks straight how we should all be ready for a winter storm, and then on Christmas Eve revealed they were not prepared for it and told all their residential customers they had to lower their thermostats to 60° or risk ruining the power grid. Business customers unaffected. Scum. read more

I had to move my services to another home, when I called, the gentleman I spoke to (don't remember his name) was so helpful even through the snags, he was very calm as well which helped me to not get anxious. Then after moving I was not able to view my previous bill/account. I called again and spoke to another fantastic helpful person (Supervisor Cory). She went above and beyond to help me be able to view both my accounts, gave me a call back and everything. These days good customer service is hard to come by and I want to thank both of the wonderful WE ENERGIES employees for their kindness, care, and help. Thank you! read more

power went out a midnight today it's 6:28am total outage for 6 hours . no crew on site no update on the outage page that a crew is coking or etc!! I was on hold for 2 hours to speak to a representative I hi. up! and still no power ! the automatic system suck all it say is report the outage give you the same update as the website and then say goodbye! like the shit ok that the power been out for hours! read more

Let's get better! We have had too many multi-hour outrages this year. Upgrades need to happen!

I can't believe how WE energies financial dept. operates! Autopay is determined and changed in the amount due to semi-annually. So if you don't remember to check in with them by the due date after six months you can be charged an extra $24.00 in arrears. Their billing is only a confirmed amount by going with paper and paying monthly, even though they offer an auto bill pay program, of which apparently the billing cycle ends 1 month prior to the bill being due, making it all the more confusing. If you want to pay in person, you don't go to them, you go to various other business' through town to pay. It's 2020 and you can't update how you handle your customers billing to make it user friendly? Seriously! read more

Losing power every time there's a storm is unacceptable. Poor customer service, as well.

Experienced three power outages in last three months. On two occasions almost 6 hours and once 1.5 hours. Most recently last night. Power went out at 8:20 got an automated call at 8:52 pm saying should be restored by 10:30 pm. Power came at 1:45ish am. Got an automated call saying reason for lost power is tree. It is frustrating to see an evident lack on WE Energies part to mitigate issue by pruning trees that pose to be a hazard. Once in a while this happens I get it. But seems like WE Energies has not protocol. How many times do I buy and throw out meat that is about $6 bucks a pound? Come on WE Energies WAKE UP if I could give you less than one star I would. When you pay over $300 for one utility bill you expect prudent resolution. Unfortunately for us we have a company like you to deal with :( read more

The ABSOLUTE worst service. Customer service cancelled my account and auto deduct--via an error THEY made. After 13 hours on the phone between WE energies and their billing service, they still can't seem to get my auto-pay resurrected. If there was another possible choice for an electric company, I'd take it. read more

So here is the deal with these people they are so rich they forget some people are not as fortunate as they are. Also not everyone is the same all have different circumstances so stop treating people like we are all the same. Some folks during a pandemic-have it harder some have people with disabilities living in the house hold some may have already called spoke to your reps who put notes in the system and confirmed we would be ok and still cut us off. All I have to say is if I was rich enough to afford my own generator and fuel or sun panel I would completely cut you off. If this was not a necessity than you would be in a unemployment line feeling how we feel but because u know we can only depend on you you act like a bully. May you reap what you sow! read more

We lost power Friday July 29th, 2023 at 11pm due to the storm. The winds caused the neighbors tree for the 3rd time, to hit the transformer causing it to blow the fuse. I called their outage line and sat on hold for an hour and 38 minutes. When I finally talked to customer service I explained what happened and told her that they had just fixed the same issue on July 12, 2023. I told her that the technician that repaired the fuse did it in 20 minutes during a storm. She said they would get to us soon and said she made a note on the outage explaining exactly what the problem was so they could get it taken care of. We live in Trevor have well water which means no electric no water for showers, drinking or toilets. It is now Sunday July 30th and we lost 2 freezers and refrigerators of food we had to take every penny we could scrape together to get a generator once we finally found out that we would not be getting our service back on until Monday evening July 31st. We called WE Energies and asked if they were going to compensate us for the food spoiled and credit our bill they said no that's not their problem. I asked why they couldn't send just 1 guy to replace that fuse like before and she said they have 3 crews working they will get to us when they can. I'm sorry but Kenosha customers are on city water which means they at least have water usage they should have been last on the list the people that live in the county on well systems have no access to water unless we buy it at the store but it doesn't help to flush toilets or take showers. We can't afford a hotel room after buying the generator we have nothing left. I have my 3 grandsons and the youngest is 2 and asthmatic the heat Saturday sent him into coughing fits and when we explained the situation to the customer service lady at WE she said well I guess you'll have to the him to the ER if he needs help. We can't afford a hotel how are we supposed to afford a hospital bill too? Plus having to replace all the food we lost it took months to stock up. We Energies is sorry as hell and the government need to step in and deregulate the system to allow other electric companies in Wisconsin to offer lower prices and competition and knock WE Energies down a few pegs. They have gotten away with this crap for way too long. read more

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Fraudulent billing. WE says they change all equipment in every property every 15 years. You know if you have WE Energy this is a lie. My meter was changed and gas turned off without my knowledge. Customer service cold and abrupt. read more

This company and their customer service is horrible. I recently canceled my service because we moved. We were only there for 8 days in may. Looking at my account I noticed I was charged 53 dollars for may and again 43 dollars for may also. I called asking about this and they told me the 43 was my "final bill". Both of the times I've called they were either rude or seemed to not know what they were talking about. I'm just wondering why I was charged 96 dollars for 8 days!??! This whole company is a scam and their prices are outrageous! Very upset that I am getting charged that much and was pretty much told that that sucks. read more

ABSOLUTELY TRASH SERVICE. FRAUD COMPANY CLAIM! energy you can depend on is fraud. every year never fails to go out multiple times. happened twice in the span of 3 days and avg fix time is 14 hrs it's rediculous. WE NEED ANOTHER ENERGY OPTION! read more

Feel like we just got jipped our whole experience with we energies. We called to ask how two people can have a bill of 200 on a month that neither of us were there for and they fed us a story on why and then said to just do the payment plan where it's the same every month. so we do but aren't told that the amount you go over each month spills until the end and now were stuck with a $300 bill. thanks for that info to start not happy with the services and communication at all read more

A label we energy as swindlers this is a reoccurring bill that I have to pay every month I paid as much to them as I pay to have a place to stay I signed up for energy assistance and they try to rip me off if I hadn't paid attention to my account they would have ripped me off so to anyone that's low income and receive it energy assistance please check your account cuz we energy is the biggest rip-off in the city. read more

I just got off the phone with a woman named Angela at We Energies - I called to schedule my free safety check and gas meter replacement appointment - Angela was extremely friendly, accommodating, and her customer service skills were fantastic. These days I'm usually happy if I can even get just a smile from half the people helping me in customer service, but Angela was ideal! read more

Only thing they are good for is allowing payment options. Other than that forget it. I wish we had another electric company in Wisconsin!

I paid my account on time and in full for the entire time I was a customer for several years. I then moved out of state and my forwarding address was not accurate and I did not recieve my final bill. No other attempts were made to contact me and my account was sent to collections for $37 which made my credit score drop 200 points. I have called with my concerns and they refuse to resolve this issue in a reasonable manner. I made payment in full once I became aware of the bill. I am disputing this through credit agencies and will file a lawsuit for inaccurate reporting. I can not pay a bill that I am unaware of! read more

Their new payment and billing system sucks and has incorrectly billed many people, so I have been told by WE Energies. I have been trying to deal with them for over a month and having a billed fixed, which is usually at 1 KWH and all of a sudden is at 99,998 KWH (the unit is vacant so it should be nowhere near that much). I have called many times to get this problem fixed and have been told something different each time. This will get fixed by the next bill, someone will have to come out to take a look at the meter and pay what the current charges are, no no-one has to come out to look at the meter and don't pay the current charges I will cancel the bills and it should take about 2 weeks to fix, 2 weeks later they are not fixed and I was told it could take another month to fix and to just pay the current charges. read more

We had our power go out in half our house (weird). Anyways we call and the guy who answered immediately referred our case to the dispatch center and a truck came to our house within 30 minutes. The power outage occurred at 11 pm so the quick response time was surprising but well appreciated. They had the problem fixed in 15 minutes and left. Amazing job by them! read more

They have the worst customer service ever. Trying to rectify a past due acct., either they tell me to talk to billing, which I get disconnected or I'm online forever. I give up read more

One of the WORST companies to do business with! They overcharge PLUS cut off service with no warning! They are a scam and very very hard to work with! read more