I'd like to know how your closed captions are generated. I try to watch the news on your station…read moreand need closed captions. They are horrible. Misspelled words, words that make no sense! Apparently the voice recognition doesn't understand what the newscasters are saying. I have to change channels and watch my news with much better closed captions.

Yes this weather team is always off! Rain or snow, they create havoc for people scrambling for know…read moregood reason. Every weather situation is not a storm!

I have visited Charlotte three times on business this month. An avid reader, I enjoy buying the…read morelocal paper. Unbelievably, i have yet to find one for sale on the newsstand. This is even on Wed and Sundays , when they publish. Today, a Wednesday, I visited multiple 7-11s , Kwik Trips, independent gas stations, and even CVS. No newspapers. Nothing in CLT Airport, which is unbelievable. I've visited over a dozen stores there, in every terminal and no papers EVER. Nothing local, nothing national. I have spent so much time trying to give you money. What an insult to people who want to read and who want to support journalism. Every review here demonstrates you have a serious distribution problem. If you can't even get your own product to the airport, you deserve to go out of business. Sad what has happened to this paper (I remember it fondly when i went to Davidson College in the early 00's)

I had an excellent experience with a representative named Allen. Not sure if I spelled that…read morecorrectly it could BALAN but he handled my account and subscription today very professionally and thoughtfully. I got everything done that I needed without any trouble. Thank you. I tried to find a Google review to leave as well but I couldn't find the Charlotte observer under Google reviews so I'm leaving it here on Yelp.

I recently moved to a new apartment which already had Spectrum service. I contacted Spectrum on…read moreSunday February 2, 2020 to cancel my existing account since there was no reason to transfer it to my new location. During the conversation, one of your agents informed me that I would continue to be charged through the remaining billing cycle even though my billing cycle had just started three days prior on January 31, 2020. Of course, I was not happy when I was told this and questioned the agent's statement. She told me "that is our policy" as she read from a script, insisting there was no alternative. I suggested a logical solution to the matter and that was to pro-rate the bill, after all, I did use the service for three days. However, she reiterated I would be billed for the entire billing cycle as she read from the same script, word for word. I knew further conversation would fall on deaf ears, so I asked for a supervisor, to which she replied "yes, you may speak to a supervisor but he will tell you the same thing". After 10 minutes on hold, a supervisor named John answered the phone. He had been briefed by the agent as to why I asked to speak with him. To my continued disappointment, he read from the same script as the agent and didn't waver as he read, "that is our policy" again and again as I tried to interject some semblance of rationalism. Needless to say, I was more perturbed at this point and asked to speak to a manager. I was informed the manager was not on duty at the time and that "he will tell you the same thing", but I persisted and the same reply was repeated another three times before I insisted the manager call me back when he/she was on duty. Needless to say, I never received a call from any Spectrum representative. I then sent an email to their Customer Service department only to be told the exact same thing. This is no way to treat your customers. I had been happy with the service and would have eventually gone back to Spectrum, but after this experience, I will be looking elsewhere for service in the future. Ironically, at the end of the call the agent said 'we appreciate your business', and I said, 'No, I don't think you do appreciate my business'! Your unfair policy of not pro-rating your bills is appalling! I've read some of the reviews about Spectrum and there are many others that express the same views on this policy as I do. I could understand if the new policy was meant for new customers, but it was not in effect when I started my service, so I should have been grandfathered in the original TOS, and not to have new changing terms imposed on me in the middle of my service. Is this how your company treats their customers? They are extra friendly when they know you are going to sign up for service, and they are very pleasant when you have to call for technical service, too, so I expected the same customer-first service I was used to when I called to cancel my service, but instead I felt like I no longer mattered now that I would no longer be a customer. I am not asking for anything other than a fair and equitable agreement. I am more than willing to pay for the service I used and will agree to a pro-rated bill.

I rarely leave reviews, but my experience with Spectrum (Charter Communications) has been so…read moreconsistently poor that it needs to be called out. In less than 90 days of service, I've experienced at least a dozen outages--many of them happening overnight between midnight and 4-5 a.m. with zero warning or communication. The service simply drops, as if reliability isn't even a priority. For anyone who depends on a stable connection for work, this isn't just frustrating--it's costly and unacceptable. What makes this worse is the complete lack of transparency and accountability. There's no proactive notification, no real explanation, and no sense that the customer's time or livelihood matters. It feels like Spectrum assumes customers won't notice or won't care--which is an incredibly poor way to operate a service people rely on daily. Paying for a service that repeatedly fails without warning isn't just disappointing--it's a breach of basic expectations. If you need dependable internet for anything important, I would strongly advise looking elsewhere. This has been one of the most unreliable and frustrating service experiences I have ever had, and their complete LACK OF ACCOUNTABILITY has now become a legal matter, so GAME ON! ::