This place is all about the money. And they are prone to making mistakes (wrong vault). Just make…read moresure you have the money up front if you have no other choices. They have no consideration for your circumstances. I'd avoid if I were you!

They said we owed them $600 more because they misquoted casket price. She was already buried! They…read morewould not release to us money from insurance until we agreed!

Our family was extremely disappointed with the lack of compassion and unprofessional handling of…read morethe meeting to go over details as well as our mother's graveside service. Asking for explanations or questioning cost was met with defensiveness. Asking for proof before posting obituary was not honored. We were told a table would be at gravesite to put the cremation container on and her picture could be displayed. Instead, an old unattractive chair was there which looked horrible and no apology was offered. Riverview cemetery workers/inmates immediately began heading towards us with shovels before family even left the site. We were appalled and while not entirely the responsibility of McDow, no effort was made to ask them to go back until the family had left. We would not recommend McDow.

We have used McDow Funeral Home a number of times through the years. They have been most helpful &…read morepatient in helping us complete arrangements for our family

My husband and I buried both of his parents at Augusta Memorial Park. The memorial park itself is…read moretruly in a beautiful location, situated on a quiet country road and surrounded by idyllic pastures. When my father-in-law passed away in 2008, my mother-in-law purchased plots for both her husband and herself. The result was that my husband and I were forced to be subjected to the same callous treatment by the staff when she passed away in 2013. The office assistant was abrupt, rude, and completely unprofessional. However, her demeanor of hostility did manage to soften to indifference upon hearing of our loss. Later, when I called with follow-up questions, she was unable or unwilling to answer a single one of them. When I asked to speak with the manager, the phone was abruptly disconnected. The other members of the staff were tolerable enough, but far too concerned with turning a profit. They attempted to sell us unneeded and unwanted memorabilia at a time when all we wanted to do was survive the day. False notes of care and concern rang in their voices, as they attempted to maneuver us into providing them with the names and contact information of friends and family for marketing purposes. Through the guise of providing us with a funeral guest book and sending our guests sympathy cards and maps of the cemetery, they shrewdly attempted collect an ever-widening pool of potential clients. This was a crafty business maneuver, geared toward preying upon victims in a moment of vulnerability. Thankfully, the grounds are maintained and manicured well enough--certainly better than Riverview Cemetery in Waynesboro. However, my mother-in-law passed away in November and, now in March, the mud from where her grave was dug has yet to be cleaned off of the headstone. Dead flowers are only removed from vases twice a year, which means they remain an eyesore the other 10 months of the year. The American flag that sits atop the hill in a crumbling base is tattered and faded, looking quite battle fatigued. I put in a maintenance request with the grounds-keeping crew and will be pleasantly surprised if it yields any positive results. Augusta Memorial Park is currently owned by Cornerstone Family Services LLC in Pennsylvania. According to online reports, the company has an average yearly income of $75 million. Therefore, one would think that they could afford to keep the memorial park grounds in immaculate condition and hire professional staff capable of effectively maintaining an air empathy with the grieving.

They don't even deserve a one Star!!! They are destroying bought and paid for plots and grave…read moremarkers!!! They threw American Flags, Flowers, Mementos by the Dumpster! NO display of American Flags except for Memorial Day, Independence Day and Veterans Day! That's a violation of our Constitutional Rights! Mowing and weedeating is rarely done and then poorly! I attended a Funeral where the workers stood at the top of the hill leaning on shovels like Vultures as if to "hurry" the family away! So disrespectful! The "Manager" is a snotty nose, wet behind the ears brat, who spoke to me with a smirk on her face the entire time. No respect at all! Stonemor Corporation owns this Cemetary and many in the area, but they've dealt the wrong hand this time! Shame on them!

I went by and met with John today to speak to him about pre-planning and it was a great experience…read more He was very helpful and had plenty of suggestions. He took care of my wife and I and I would recommend this business to other people here in Charlottesville area.

In 2009, my mother and my stepfather prepaid $1895.00 each for transport and cremation services to…read moreAnderson Funeral Services in Crozet, Virginia. When my stepfather died in December 2024, John Anderson Jr. (Funeral Director) told my mother she would have to pay an additional $800.00 for a variety of items she did not request (Including a new body bag he stated was legally mandated, which is false.) When I and other family members met with him to ask for an explanation as to why there were more charges on a prepaid plan, he was defensive, evasive, profoundly unsympathetic and unprofessional. He insisted that the business is his mother's, and that he knew nothing about the prepaid agreements. He was unable and/or unwilling to pull any files he should have had from the prepaid arrangement. He never answered any of our questions, claimed he was being attacked, and professed to hating his job. He told my mother he would drop the charges to $200, and asked if "that would make her happy?", as if we were negotiating a bar tab. Upon examination, we realized that the original documents for my parents were not even actual contracts, and that most likely none were ever created. The grief we were experiencing was compounded by the unfeeling and sarcastic attitude of Mr. Anderson, and the knowledge that the remains of our loved one was in the hands of someone who was untruthful and totally disgruntled about his occupation and having to perform it. Anderson Funeral Service failed to provide an actual contract and attempted to extract money for services that were included in the prepaid agreement. I am extremely concerned that the unethical, if not illegal, actions of Anderson Funeral Service will continue to be perpetrated on other vulnerable families.

Appreciate the professionalism and compassion displayed by Neil Wong during such an uncomfortable…read moresituation. Was able to navigate me through the difficult process. Was very knowledgeable and made the experience less painful for me. My sincere thanks,

From the owner: Proud to be the first locally owned and operated low-cost cremation service in the Staunton,…read moreFishersville and Waynesboro area, Charlottesville based A Better Cremation, was founded to provide an affordable, timely, and simple cremation option for families in need. We offer our families everything necessary for the cremation of their loved one without all of the costs of a traditional funeral home by providing only those services that are essential. Our caring and professional team are all members of the local community. When you experience a loss know that we will take care of you and your family as if you were our neighbor, because you are.

My mother made prearrangements for her cremation through Compassionate Cremation Services. Ashleigh…read moreCoffey helped my mother through the process. The costs were quite reasonable, I might add. After my mother passed in June, Ashleigh was there to help guide my family through the process. I cannot say enough kind words to describe Ashleigh, she is amazing. I highly recommend her services.

Compassionate is a great way to describe them they were a pleasure to work with during a very hard…read moretime.

I was put in contact with the owner of this funeral home after my uncle passed away in another…read morestate. She was very nice and respectful. I was happy to help with any questions she had. Due to some drama with the executor of the Will there was some problems. I was assured that I would be notified when the burial-funeral was going to taken place. No body was notifed not his daughter or myself. I seen a picture on facebook of a wreath with a flower stuck in the middle of it. That is all that was done for him I am assuming it wasn't the funeral home fault but we should have been notified. Like we were permised. Very disappointing.

From the owner: To Serve As We Would Want To Be Served…read more We are an independent family-owned funeral service and cremation provider.

They go out of their way to accommodate the needs of the family whether it's at the time of death…read moreor two years later. Mr. Groome has been extremely helpful from dealing with the graveside quirks to the paperwork needs for a death certificate. This review comes with the experience of three family members utilizing Charlton and Groome. Thank you!