Poor Quality - Unreliable & Unprofessional We recently hired Wayne Tile(Hamburg Location) to replace all the flooring in our 1200 square foot vacation home. The job consisted of removal of the current carpet/tile & replacing with new carpet/tile while moving all furniture within the home. We chose to go with Wayne Tile based off online reviews we had read as well as a review from the previous homeowner and after the AWFUL experience we had, I am documenting our experience so others are aware what it was like trusting Wayne Tile to complete this work. First, the company committed to completing the job within 5 days. It took them over 2 weeks to complete the job because of various issues(which I will cover in detail). After the initial five days, we were told the job was completed after speaking to Wayne(of Wayne Tile). We drove to the property to see the finished product and when we walked in we found all the furniture in the home stacked on top of each other in the master bedroom. Dressers, end tables etc. all stacked on top of each other haphazardly with no padding/drop clothes etc. put down to ensure the furniture was protected. When I called the company to understand what was going on, I was again told the job was completed and it was only AFTER I reiteratedwhat I was looking at in front of me did Wayne admit that he had actually been on vacation the prior day and was not sure the job was completed as initially told. As we continued our inspection, we grew increasingly frustrated as the walls were scuffed/marked and even damaged. Prior to the installation of the floors the entire condo had been re-painted and Wayne ensured us multiple times they would exhibit EXTRA care. Perhaps the most frustrating aspect of this endeavor was the complete dismissive behavior repeated by Wayne and the company. When we approached Wayne about the scuffs his response was "well it is expected there will be some damage when moving furniture." This was the supposed "Extra Care" and Quality we were promised initially but now the substandard quality/care was supposed to be accepted by a consumer paying a substantial amount of money for their products/services. Wayne promised that he would address with the installation crew the next day and we returned to the condo a few days later to again a "supposed finished product." What we found upon this inspection was that the carpet was not properly tacked down at all of the transition points from tile to carpet and were coming up/frayed before we even had stepped foot in the home. I could literally slide my hand under the carpet where it met the tile - it was not even remotely tacked down. Again, calling Wayne we were told he was not at the final inspection but was assured by his son it was all done correctly - however here we stood two weeks in with poor quality and a still unfinished product that now required additional visits to properly install the flooring. I cannot stress to you how unhappy my wife and I were with the complete dismissive attitude of Wayne and the inability to properly install the flooring and deliver the proper service. There was no accountability throughout the project, which was cemented by the fact that Wayne, the man in charge, was not at any of the final inspections of his crews work. In order to see the project through to completion it took multiple thorough inspections by my wife and I, repeated calls to Wayne Tile requiring them to return to fix items and ultimately additional cost having to re-hire the painting crew to come and fix the dings/dents in the walls and the scrapes on the custom cabinets in the kitchen. I have owned multiple properties, taken on multiple flooring projects and have never been treated as poorly and seen such low quality work as we experienced with Wayne Tile. I would not recommend Wayne Tile to anyone under any circumstance. read more

the people in the Sussex store could not have been nicer, they spent quite a bit of time with us until we picked something, Wayne gave us a sample to try in the house as well as helping me load the Suv we had. High Class deal all the way with us. will work with them again. Thanks read more

Or....you can help the only other customer in the store standing there while all employees but one are in the back room yelling about who knows what. I haven't heard that many swears outside of a ballgame. Did I have to drop the money on the counter to look like I'd make a purchase? I thought I was being given space to decide even though I'd repeatedly ask the one salesperson to help. He vaguely points in a direction and wonders back to the older man who came in long after I did, I'm guessing he appeared to be more able to purchase than I did? I'm sure his review will be 5 stars but let's just hope for the amount of time lavished on him, that he actually bought something the way I'd planned. What happened to customer service? Skip this place. read more

We have been working with both the Sussex and Wayne locations during a kitchen remodel. The service has been incredible. The prices are fair. They put out consistent effort for their customers. The only thing preventing 5 stars is that their hours are tough for working people trying to buy during the week. We traveled an hour to get there and could only go on their late hour days of Tuesday and Thursday which messed up our contractors timing. That being said, I would absolutely use them again because of their friendly and knowledgeable service! read more

I am updating my review today for one reason alone. I stand by my previous review, for the most part, but I would be remiss if I did not update with the information that has come to my attention since then. We discovered at a later date that we had not done the proper research about pricing prior to our last visit. When it came time to replace the flooring and do the kitchen backsplash, I had stumbled upon another local flooring place. We found the exact same tile as in my "Wow" wall but for HALF the price. Granted the selection was limited but you can't beat the price with a stick. So when shopping for tile, please take my advice and even if you are referred somewhere, compare prices! read more

Where do I start? First of all, when my husband and I walked into the Sussex store, there was a young guy vacuuming one section of display tile. No "Hello" from him, nor the other 2 guys we saw there. After 20 minutes, my husband finally asked the young guy a question about tiles. He spent about 5 minutes with us until an older guy came and asked to borrow him and took him to the back. In the meantime, a lady came in and another guy who came out of nowhere jumped to help her. HELLO...we've been in the store over 30 minutes now and only 5 minutes were with one of the workers. The young worker there never came back. We left saying that we will not go there again and the older worker didn't say anything. Notice I didn't call any of them gentlemen, because none of them were. They are the rudest people we have ever encountered. We are gutting out our whole bathroom, so needless to say, Wayne Tile will not be getting our business now or ever in the future. They are pretty pricey also. SAVE YOUR TIME & MONEY AND GO ELSEWHERE. read more