Poor Quality - Unreliable & Unprofessional
We recently hired Wayne Tile(Hamburg Location) to replace all the flooring in our 1200 square foot vacation home. The job consisted of removal of the current carpet/tile & replacing with new carpet/tile while moving all furniture within the home.
We chose to go with Wayne Tile based off online reviews we had read as well as a review from the previous homeowner and after the AWFUL experience we had, I am documenting our experience so others are aware what it was like trusting Wayne Tile to complete this work.
First, the company committed to completing the job within 5 days. It took them over 2 weeks to complete the job because of various issues(which I will cover in detail).
After the initial five days, we were told the job was completed after speaking to Wayne(of Wayne Tile). We drove to the property to see the finished product and when we walked in we found all the furniture in the home stacked on top of each other in the master bedroom. Dressers, end tables etc. all stacked on top of each other haphazardly with no padding/drop clothes etc. put down to ensure the furniture was protected.
When I called the company to understand what was going on, I was again told the job was completed and it was only AFTER I reiteratedwhat I was looking at in front of me did Wayne admit that he had actually been on vacation the prior day and was not sure the job was completed as initially told.
As we continued our inspection, we grew increasingly frustrated as the walls were scuffed/marked and even damaged. Prior to the installation of the floors the entire condo had been re-painted and Wayne ensured us multiple times they would exhibit EXTRA care.
Perhaps the most frustrating aspect of this endeavor was the complete dismissive behavior repeated by Wayne and the company. When we approached Wayne about the scuffs his response was "well it is expected there will be some damage when moving furniture."
This was the supposed "Extra Care" and Quality we were promised initially but now the substandard quality/care was supposed to be accepted by a consumer paying a substantial amount of money for their products/services.
Wayne promised that he would address with the installation crew the next day and we returned to the condo a few days later to again a "supposed finished product."
What we found upon this inspection was that the carpet was not properly tacked down at all of the transition points from tile to carpet and were coming up/frayed before we even had stepped foot in the home. I could literally slide my hand under the carpet where it met the tile - it was not even remotely tacked down.
Again, calling Wayne we were told he was not at the final inspection but was assured by his son it was all done correctly - however here we stood two weeks in with poor quality and a still unfinished product that now required additional visits to properly install the flooring.
I cannot stress to you how unhappy my wife and I were with the complete dismissive attitude of Wayne and the inability to properly install the flooring and deliver the proper service. There was no accountability throughout the project, which was cemented by the fact that Wayne, the man in charge, was not at any of the final inspections of his crews work.
In order to see the project through to completion it took multiple thorough inspections by my wife and I, repeated calls to Wayne Tile requiring them to return to fix items and ultimately additional cost having to re-hire the painting crew to come and fix the dings/dents in the walls and the scrapes on the custom cabinets in the kitchen.
I have owned multiple properties, taken on multiple flooring projects and have never been treated as poorly and seen such low quality work as we experienced with Wayne Tile.
I would not recommend Wayne Tile to anyone under any circumstance. read more
