Outstanding People, Outstanding Service at Wayne Akers Ford! I can't say enough good things about Wayne Akers Ford in Lake Worth! In an industry where customer service can sometimes be hard to find, this dealership stands out for all the right reasons. Diego Torres, JP, Lala, and Lance are absolutely outstanding! These are the kinds of people who go above and beyond, take the time to help, and make you feel like more than just another customer. They have always been there for me, even when it seems like nobody else in the car business can find the time. Their willingness to help, their professionalism, and the way they treat people truly mean something. Everyone at Wayne Akers Ford has been wonderful, and it's clear that having a team of good people makes all the difference. Buying a vehicle can be stressful, but having people you trust in your corner changes the entire experience. A huge thank-you to Diego, JP, Lala, Lance, and the entire Wayne Akers Ford team. You have earned my loyalty and my appreciation. If you're looking for a dealership that treats you right and has people who genuinely care, I highly recommend Wayne Akers Ford in Lake Worth! Five stars all the way! read more

Wayne Akers Ford - Truck F150 - Auto Repair Near Me - Lake Worth Beach, Florida

Dropped off my car on Wednesday night for Thursday morning appointment at 9 a.m. Texted and called multiple times on Thursday, Friday and Saturday and got no update. On Monday I went to pick the car and they REFUSED TO GIVE IT BACK TO ME UNTIL I PAID THEM $209 for a single diagnostic which they did with the ODB sensor can get for $20 on Amazon. They did NOTHING, held me car for 5 days and pretended they were working on it! Instead of apologizing, they double-down on their terrible service practices and make you pay for it! Last FORD I BUY!!! Keep in mind they'll charge you over 200 for a sensor reading that Is FREE everywhere else I've EVER gone and nothing else!!!!! read more

They reached out and fixed any issues. Thank you Lenny.........................................................................

Bar none one of the worst experiences I've ever had, I feel like I was just accosted by Yvonne. I got a text from Wayne Aker's stating there was a recall on my 2014 Ford F-150 , The transmission would lock up the rear wheels in 2nd gear possibly causing a very dangerous situation. I call up Wayner Akers and scheduled an appointment for this morning at 11am. I was unfortunate enough to work with Yvonne. Who advised under no uncertain terms that if there is an issue with the transmission the upgrade may cause the transmission sieze up. I was perplexed because Ive had an upgrade to the transmission before and I was never advised of that. After going round and a round and getting nowhere, I left. When I got home I called Grieco ford. I told them what Wayne Akers said and they were taken back by that. Greico advised that if anything happened to my vehicle due to them working on it, they would be responsible for it. So I scheduled for Greico come out to do the upgrade. This is just another case of a corporate greed, Yvonne must of figured I would of asked him to run a diagnostic on the tranny only to find something wrong so they could charge me ungodly amounts of money to repair it. I've worked with the Body shop, Dennis is bar none one of the best. But this place. I will never go backj read more

Fulfilled recalled blurry camera with ease and very clear communication and help from Darlene! She was great!

Violation of state statute (Florida Statute 817.44): This dealer is advertising a Ford Bronco with a discount of $6436 on their webpage. Gregg Becker emailed a worksheet with a discount of only $4626 with an additional $1397 Akers Protection package, and a higher Electronic Filing Fee than disclosed on the website. I asked for them to remove the $1397 as there is no verbiage on the website its mandatory, no acknowledgment. They were supposed to send lease numbers, didn't do that either. Gregg told me the CarMax for my trade was 40k, I ran it, its was 41k!! Dishonest advertising, dishonest employees. read more

1 Star - Extremely Disappointed with attitude of saleswoman I recently contacted Wayne Akers Ford about purchasing a 2024 BMW 4 Series 430i Convertible RWD listed at around $44,984. I had cash in hand and made a very reasonable offer--asking if they could wrap all taxes, fees, and registration into a clean $45,000 out-the-door price. To my surprise, I received an incredibly rude and dismissive response from Nicolette Derrevere, who not only refused to negotiate but also responded with a sarcastic tone, asking, "Why would I want to pay your sales tax..." instead of professionally countering or explaining her position. It was uncalled for and completely unprofessional, especially considering I was ready to buy on the spot. Her attitude alone was enough to change my mind about doing business with this dealership. I'm appalled by the way she spoke to a serious buyer and believe her manager should be made aware of how she's treating potential customers. With so many dealerships out there, treating people with basic respect and courtesy should be the bare minimum. read more

Wayne Akers Ford - Rude sales woman chat - Auto Repair Near Me - Lake Worth Beach, Florida

12-27-2024 Go somewhere else... * Firstly, ignored. Pulled into the service bay, 3 people sitting in their little cubbies looking at us and do nothing. 2 guys on nearby picnic tables doing nothing, who continued to... do nothing. It wasn't until a service tech coming on from helping someone else looked over at us and asked if we'd been helped that we started our painful journey here. * The guy they sent out to see us was apparently unable to help as he listened to us explain we just need a tire patched or plugged, and then he walked us inside to find someone else to explain what we just explained to him all over again. * The amount of time that you're quoted for service is dependent upon many factors, once of them being whether you are waiting or not but even that time is completely arbitrary... When he quoted us 1:45 for a simple tire patch we said we'd go eat and come right back so our service advisor Khristian said he would write "waiting" on the ticket. Sounds easy enough, right? Yeah, no... This quoted time apparently didn't matter, as when we came back 2 hours later our car was still sitting untouched in the parking lot, and we were advised that once we left we were no longer "waiting" so it got moved to the drop off ticket pile. * When we reminded him of what he himself had told us, an indignant "but you left" was his only response. What ensued next was a Monty Pythonesque discussion. You said you were marking "wait", yes but you left, yes, we said we were coming right back so you wrote wait, right but then you left, but you wrote wait, but you left. Repeat a couple times for comedic effect. At this point they said "Oh you're next.", and 10 minutes later our car was brought in back, then came out 21 minutes after that. There are plenty of Ford dealerships in South Florida, avoid this one. read more

Wayne Akers Ford - Auto Repair Near Me - Lake Worth Beach, Florida

Due to an ongoing windshield wiper issue with a brand new 2025 F-350 Platinum Plus (purchased in GA) I brought my truck to Wayne Akers to have it worked on. The shop foreman, Riz, was a wonderful man to deal with, as was my service advisor, Sway aka Consuela. Riz was able to set the wiper arm to its proper position so it would no longer hit the truck's paint and would also stop it from scratching my windshield further. This was the first time coming to Wayne Aker's and I appreciated their willingness to fix the issue so I brought it back to have the same issue addressed again since the windshield wiper arm was still dragging across the windshield leaving scratches. I left the truck at the dealership and they ordered me a ride home. Later that day they called and said the work was done so I proceeded back to the dealership and picked up my truck. After a brief testing it appeared things were okay. On a drive back from Texas I encountered heavy rains and turned the windshield wipers on only to discover the issue was not fixed and, after 4-5 hours of rain, the scratches were very clear and perfectly placed at my eye level. Deciding to try another dealership that I commonly use and trust fully (Sawgrass Ford) I dropped off the truck while I was out of town for a week. The day before I was scheduled to pick up my truck I was informed that "someone" installed aftermarket windshield wiper blades onto the truck, not OEM, which affected my warranty so Sawgrass could not proceed with the repairs. Pretty upset I reached out to Wayne Akers and there was no resolution for how this occurred. The only suggestion given was that maybe someone switched out my Ford OEM wipers with non-functioning, aftermarket wipers. Needless to say, if someone indeed stole my wipers and REPLACED them with their old and worn ones they are very kind thieves. In the end I had to pay for two new wipers which brought my truck "back into warranty" and allowed me to have the arm replaced so it would not continue to destroy my windshield. read more

Over spent on a ford lease here. Do your homework. Tried to trade out of it but have to wait another year. 2/5 ratings says it all.

Took my truck to Wayne Akers after Ford recommended i go here since the previous dealer didnt fix my problem i took it there 3 times. So i bring my truck to Wayne Akers where they had it a total of 2 1/2 months. I dropped off my truck for no GPS and the first 3-4 shift of the day had a bang. After 2 1/2 month of being treated the worst ive ever been treated in my 51 years of life. My GPS still doesnt work it didnt work in the parking lot when i picked it up. When i went and sent Kristian a picture he blocked my number. I filed a complaint with the BBB and Ford corporate. My GPS still doesnt work my transmission bangs in all gears now. When i brake the transmission slams and feels like im getting rear ended. Ford corporate said they emailed the service manager to contact me. No one has done anything but make my truck worse. Its missing pieces in the interior its worse than when i took it in and the inside was filthy when i took it in it was spotless. I cant recommend this dealership. No one answers the phone. No one keeps you updated. And clearly the manger doesnt care because he got my letter from the BBB and from Ford and still never reached out. read more

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Purchase my 2023 Ford 150, I have only made two payments on this truck. I have brought it back 3 times since for issues. 1. I brought my own plate in for them to transfer it once I bought, I was told to wait because they have to do their own transfer and they gave me a temp plate for 2 weeks. I kept checking the DMV site to see if the transfer was done. I had to go into the dealership for them to the transfer one the day the tag was expired. No calls, no nothing... 2. Following week went back because the truck was driving raggedy, the first day we purchased it, they stated we going to put new tires, we going to rotate, we going to aligned it. Mind you when we purchased it we didn't get back the truck until a week after, there explanation was transferring from rental to sales. So brought it back in, only for them to say the same thing again that they told us the day we signed. We gonna put tires, we gonna align, we gonna rotate. 3. 2 weeks ago brought it in because once we attached our trailer, there's no light on the trailer. they want to keep it for 2 days; this is my working truck. Now a different diagnosis is done they have an electrical problem, brought the truck in on Friday, no one called to say anything. I text GIO this morning about the truck. his response is ALL CAPS was he and the manager cant do anything until truck is diagnosed. How can we be selling defected vehicles to customers, Ford makes the vehicles look pretty so the customer can drive out of the dealership only to know that nothing works on it. Working people don't have time to waste. This dealership is so unprofessional, no ethics behind it. Very unethical. The things that they say from they're mouth will definitely sent them to court with a lawsuit. read more

So I suppose this place has earned it's two stars. In my case, it would be one or less. When I came over, yes, they ignored me. Who cares. I was happy to look at the cars by myself and have no one really talk to me. Someone said hello for a second, but you could see they're totally disinterested. Is that normal? No. It's really bizarre. But it is part of the new world that we live in. In the old days, car Salesmen were your fake best friends. Particularly used car salesmen. But any car salesman wanted money. They wanted sales. Now with the Internet and I suppose I don't even know a lack of interest to succeed in life, these guys are basically asleep at the wheel. No pun. Anyway, I was interested in a Mustang. And because their team was sort of disinterested in getting me one, I ended up purchasing another car, but their manager just called to see if I had been followed up with properly. When I told him no and that I had purchased something else, he hung up on me. I'm not particularly upset, I just thought it was sort of outrageous. Why would you hang up on me? What does that do for me or you? These people are completely unprofessional. read more

we had minor issues and the truck is running fine we were able to get resolve the isse that happened after service and will continue to go do buisness read more

If they offered us a new car, for free, we'd not take it - find another dealership. They are great at selling, after the deal's done, they couldn't care. Service is a joke, not one smooth experience in nearly 2 years of ownership. Every experience has been fraught with stress and terrible communication. I'm so sorry we bought with them. read more

We had a great experience at this dealership. In and out literally in 2 hours and got the car the SAME DAY! We had the pleasure of working with Yovan in Sales and Gabriel in Financing. They made everything very quick and easy. Highly recommend! read more

Wayne Akers Ford - Auto Repair Near Me - Lake Worth Beach, Florida

My mom went to pick her vehicle up from this place and when she went to do so her car was in non working condition. She brought her car in which ran perfectly fine before they got their hands on it then when she goes to reclaim it she can't even drive it. When she asked why her car wasn't working, one of the workers there named Dennis gave her every excuse he could and was rude to her. After she told him she did not want to speak with him anymore because of how nasty, rude and disrespectful he was he continued to follow her in a threatening demeanor getting even more rude and disrespectful with her. read more

I was told by Wayne Akers Ford that the price on a used vehicle was negotiable--but once I provided all my trade-in info and explained my situation clearly, that turned out to be false. The car had previous damage, and instead of working with me on the price, they added unnecessary fees and wouldn't move at all. When I made a fair offer, I was told to "look elsewhere." That's not negotiation--that's wasting people's time. If you're looking for real customer service and a dealer that values your business, look somewhere else. read more

terrible customer service from sale team, Communication was awful and was greeted with an unwelcoming presence. felt as almost an inconvenience to the sales person. won't be buying a car from here read more

Worst car buying experience of my life. Agreed on a deal, provided credit card information for deposit, made appointment to bring a check and pick up truck, drove 4 hours from Tampa (communicating with dealer all along), arrived at my appointment to find them selling the vehicle to someone else. "Honesty and Integrity" is the motto. I experienced neither. Matt Sargent Tampa, Florida read more

I called to confirm the car they had online was in stock. Frank, one of the sales associates told me that they had it in stock and when I arrived, they did not have it in stock but they had a different one they could sell me with 9x the mileage. No consideration for peoples time. I drove an hour out of my day, that I did not have because they lied to me. read more

I was not going to leave a review until I discovered something major. In dealing with my car issues- I had an amusing yet revealing experience with the service advisor [BEN]. Long story short- I gave a brief rundown on my car situation and Ben the service advisor immediately jumped the gun and tried to push a major (costly) service on me. The cope was real and the attempt at arguing with me, brushed off. I did not budge nor care. The glaring red flag- he lied about my warranty. I was told my powertrain warranty was capped at 50k miles. By chance earlier today I called ford corporate directly and the rep confirmed with me that my warranty, in fact is capped at 60k miles. Now- why would a sales rep I mean service advisor not be truthful about a client's coverages? Hmm.. ($$) Fact: a service advisor (not a mechanic) cannot give the proper diagnostic without even having even seen the car. Also fact: service advisors are known to be salesman and push unnecessary costly upsells due to commission. It is imperative for consumers to be weary when dealing with them, specifically- I'd avoid Ben at all costs. Clown energy. Thanks for the chuckle. You tried. read more

Greatest place for Trucks!!! Go in and see Rolando and David LaLa the two greatest that i have ever worked with!!!!!!! read more

This has got to be one of the most annoying things I've had to deal with. Brought my car in for minor damages to the front bumper and was told that it'd be a 7 day repair. This was on June 2. Fast forward a month and a half later I'm still bringing in my car for problems that are still not able to be resolved. I don't understand how my lights stopped working properly and when i brought in my car for the 3rd time to get it checked out they claimed my passenger side lights Are bad.. that's not the side I gotta problem with! The driver side lights won't turn off when it's on the off switch.. passenger lights work JUST FINE. but still was told that I'd have to take it to lexus blah blah blah.. smh this is the third week I've brought my car in on my day off! Time wasted for sure.. at least they still got paid....... read more

Wayne Akers Ford - The minor damages quoted for 7 day repair turned into a whole month. - Auto Repair Near Me - Lake Worth Beach, Florida

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Service manager has ZERO accountability for not fixing a car he was paid money to fix. Blamed several items on not asking for the correct item to be fixed. For instance, told the technician that the car shimmy's over 70 AND pulls to the right. Technician wrote down pulls to the left. Not sure why, but that's all he wrote. They did an alignment, but car continued to shimmy and pull after the service and he said, you didn't ask for a wheel balance. Went and all tires were 37psi. When we got the car back, one was 43psi, one was 33psi and one was 37psi and the fourth 38psi, inexplicably. Also had a tire pressure sensor fault sign come on. Told them that. Within two hours of the service, not only the fault sign was back on, but two sensors were not registering any pressure any longer on the car. But it's our fault we didn't ask for the warranted sensors to be replaced. I will NEVER EVER EVER go back there and if there is anything I can say or do to make you not go back there, please comment and I will give you my honest opinion. I should preface this that we went to them because I was about to take a 17 hr trip and I wanted to make sure the car was safe. They said it was, when in fact, I wasn't even to Daytona Beach and the sensors were out, making the rest of the trip very nerve wracking. And we went back to them and they said "too bad, your fault!!!" Don't ever go there! You've been warned. Should have seen it got a 2.2 yelp review in the first place. Don't give them your money. Your car will not be fixed. read more

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I've never had a bad experience when taking my car in for maintenance however their current price hikes are appalling. Taking advantage of the customers due to the high market prices is terrible. Wayne Akers' way around Ford's recent notice to dealers on the price gouging on new cars? Swap cars around their family of dealerships and jack those prices up to about double the msrp. For someone who was planning on going to WAF for a new vehicle in the next couple months, I'll pass and look elsewhere. Do better read more

I called last week and spoke to Jakari Vaughns and inquired about a Mazda CX5 carbon. He said they didn't have any in stock and would take my name. 10 minutes later I received a call from Greico Delray and that they just received a call from Mr. Vaughns that I was interested in a CX and they had the perfect one;2022 8057 miles AWD CPO that was on the lot for 38 days and they had to move it. Yeah right! So I drove down as a fluke and sure enough $24,966 SUPER clean. I purchased it and my wife is ecstatic!! We hunted for over 7 months for a CLEAN CX5 NOTHING!! All that's out there are repos and ex Huber cars just junk. I mean Why would Mr. Vaughns do this? Simple OUTSTANDING customer service. I don't do Fords, but my friends do, I'll send them to Mr.Vaughns. That is true customer service,my needs over his sale. Thank you!!! read more

pésimo funcionamiento servicio alta demora precios elevados en servicio sencillos más atención peor de florida

worst customer service I ever received. Will never be going back to this dealership. I went on a Friday evening to require about a car and they told me that they would be calling me in the morning on Saturday and I never received a call and I went down there Saturday evening to see why I haven't they told me that I would receive a call Monday morning and never received a call Monday morning Monday afternoon. I went down there and then they told me that I will receive a call by a business day on Monday three days later. I still have not received a call. so will not recommend going to this dealership. read more

Do not take your car here for the Collision Department they are terrible. Insurance paid for all new parts for my car to be repaired. They installed used doors on mine. My Van is White and you can see the Burgundy colored used doors they painted over when you look at the inner jams. They are definitely crooks. They are a step away from Mako which is garbage and charge as if they were a 5 star body shop. read more

I wish I could give a good rating, but the truth is I have been trying to reach the service department for over a month now. You can never get anyone other than sales. And if you do get sales, they send you over to voicemail and nobody ever calls back. Even the website has issues when trying to schedule service. And finally how many times do I have to hear "your call is being recorded" and have to hear the loud noise that is supposed to be music on hold. Come on! Get it together over there! Truly unprofessional! read more

I had a terrible experience with them 6 months ago, and they gave me a free oil change. I wasn't going to ever use them again but I had a screw in my tire and they're right near my house so I brought my car in for a tire patch and oil change. When I went to pick it up there was a 5 or 6 inch white line on the driver door rocker panel that wasn't there before. I called the agent over and he wiped it off (it appeared to be compound) revealing a large gash in the rocker. The agent (John) refused to give his last name and the manager Lenny was too busy to come over. After I called the sheriff and they arrived, Lenny found time and he denied they had anything to do with it and wouldn't fix it. And get this, THEY TOLD THE DEPUTIES THAT WAYNE AKERS HAS NO SECURITY or VIDEO CAMERAS!!!! The ones that you see they assert are all broken. Obviously a video would have shown no large white line with me driving in, and then a white line magically appearing upon return, possibly a camera in the bay would show how the damage occurred. Does a multimillion dollar car dealer really have no cameras anywhere? Give me a break. They damaged my car and refused to repair it even though they have their own body shop. I wouldn't have noticed the damage if someone hadn't tried to buff it out with compound and forgot to wipe all of it off, or whatever the white line was hadn't been so noticeable. Highly disreputable and incapable shop. read more

I've always brought my trucks here for service and warranty work over the past several years. Unfortunately the service has been going down hill over the years. This visit will be my last. I brought in my 2019 Mustang with 17k miles. Fully under the Ford bumper to bumper warranty AND also CPO by Ford. I drop off my car on Friday to my advisor Catalina Lopez who was running out the door (even though I had an appointment for that time) so I had to just leave her my name and number. Anyways no big deal, she calls me later on Friday to go over what's wrong with the car and I tell her the issues over the phone. Not as easy as being able to just show the issues on the actually car, but whatever. On Saturday she calls me telling me I have to pay some kind of diagnostic fee. I let her know the car is still under the bumper to bumper Ford warranty and it's CPO on top of that. She doesn't know/doesn't care says I have to pay the fee and IF the warranty covers the issues then I get a refund. I have owned many different brands of cars and several Fords and been to many dealers. NEVER have I been asked to pay any fees of any kind when brining in a vehicle still under the manufacturers warranty. In addition when a car is not covered by the warranty anymore the dealer will let you know about the diagnostic fee right away when you drop off the vehicle and not 2 days later. I'm not sure if it's some new scam they are running. I don't know if Catalina doesn't under stand how a warranty works. I'm not sure. Only thing I do know is that I will be taking my fords to a different dealership for service and repairs from now on. Although this review is about their service department, I did purchase one truck from them a few years ago and it was the typical dealer bs where the price keeps changing and you have to spend all day there having the salesman go back and forth with the manager. For that reason I have not purchased any other vehicles from them. There are many dealers moving away from that crappy business model and offering a much better, less stressful buying experience while still offering a great price. read more

I have been buying vehicles here for close to 20 years... September 28th 2021 I returned again and purchased a 2018 preowned F150 .... Diego the GSM and Randal in finance were absolutely amazing.... These guys are top notch, I certainly got a great price for my trade. I actually got a great deal on my purchase considering the market during this time.... Thank you gentlemen.... I really appreciate the professionalism.... read more

Wayne Akers Ford - Not one blemish on this 2018 F150 - Auto Repair Near Me - Lake Worth Beach, Florida

Service department is the worst female by the name Keana barthelemy doesn't know how to handle insurance claims. Will advise everyone to not go here for your service . read more

this is the absolute worst experience ever!!! do not buy anything from this dealership. ive had 2 minor technical issues with my ev that required assistance. not only did the service department send me to vm every time but my sales rep has an automated text message. "busy. ill call you back!" this is the absolute worst car dealership ive ever dealt with. i will be filing a complaint with bbb. to make sure they get grief for this kind of treatment. read more

huge huge thank you to my sales person JP and Gabriel in finance. JP did an amazing job in making sure my car was ready for me to drive off the lot and resolved any issues for me with no problem. Gabriel was extremely helpful as well as informative and explained all of my options to make sure I was satisfied with my purchase. This was my first time buying my own car, i've heard so many horror stories but I felt the both of them were willing to do whatever it took to help me out. I felt at ease during the entire process and I give huge props to them! read more

VERIFIED CUSTOMER Absolutely terrible! I will never take my truck to Wayne acres ford again!! I brought my truck in for transmission issues and my service guy promised I would have it back in two weeks. Of course that wasn't the case, they originally told me that they would be rebuilding 60% of the transmission not 100% in the end they rebuilt 100% of my transmission instead of just giving me a new one. Then after having it 26 days they call me and now I need a new battery. I bring them a brand new $300 battery for my truck and they promise me my truck will be done in the next couple days. Of course that wasn't the case either. Finally when I get my truck I drive it off the lot and get on the highway and my truck shuts off leaving me with no power steering or brakes and I almost get wrecked by a semi truck. I called a tow truck shortly after and find out that the new battery that I purchased and ford installed didn't tighten my battery terminals and that was the reason for my truck shutting down on the highway. After that my mechanic looked into my starter and found that the mechanic at Wayne acres ford also didn't correctly connect my ground wire to my starter while installing the transmission. This being said Wayne acres ford is the worst dealership I've ever been to, and I will never go back. read more

I received a phone call and email asking me to go there this morning because They wanted to buy my jeep , the apraiser said I should buy a Ford becouse my car was a piece of shit ... ( I always had Jeep's ) so I got offended but I did not say anything , when they call ne a day before they said they would pay me $19 .000 without seeing my car , when I got there they said they would give me 18, 225 they I agreed to it after waiting 1 hour the sprsiser named Paló came to me and my sister and said they did not want to buy my car after i had a signed check with the total of $18.225 , I felt humiliated and left read more

Wayne Akers Ford - Auto Repair Near Me - Lake Worth Beach, Florida

I've been here couple times too change the oil of my car and get other stuff done on my car. Today seems like there not so busy which is good most of the time they are busy around this time. The staff here are always friendly we never had an issue here that's why we have been coming here for about 5 or 6 years already. The traffic getting here that is always busy in the morning and the afternoon. I went back again July 15, 2019 my car was part of the recall for airbags I called made appointment I was there for I think 1hr I showed up 15mins before my appointment was at 930am they took my car by 9:15am by 10am they were done I'm happy finally got that out of the was. read more

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