Worth place ever! Bought a 2023 nissan Rogue less than 2 years and I been having trouble ever since. First they add things on the loan I did not approve and then charge me $6000 more for the car. They cars they sell are garbage used cars with lots of mechanical problem. Please avoid this place because you will be stuck with a loan and a car that don't work! read more

Car Factory Outlet West Palm - Repairs for the car! This company will cause a person to commit suicide, just to make a dollar! Please be careful - Used Car Dealers Near Me - Lake Worth, Florida

This is by far the worst car dealer I have ever dealt with. They let me test drive a car that was in good enough shape to test drive but the transmission was bad. I purchased A 2021 Kia Sorrento September 1st 2026 and by September 4th I was already experiencing car troubles, transmission problems to be exact. The transmission in the car keep slipping on the first and second gear. I reached out to the sales manager whose name is Leo to notify him of the issue and in the beginning he wasn't doing anything to help me. I had to stress the issue severely. After fighting with Leo for about three or four days, he finally told me to bring the car in for their service manager to service the car. After having the car for about four days I received it back. A few days later, I still had the same issue. So the sales manager, Leo told me to bring the car back for a second time for service and the service manager was gonna take it to Kia but that was a lie. After they had the car for about three days they gave it back to me and on the same day I got it back the issue was still present. On the third attempt to fix this situation, Leo told me to take the car to Kia and have them service It and Car Factory will be responsible for any repairs. So I made the appointment with Kia for the service and when they spoke to Leo about the service, he denied the service for the vehicle which left me stuck with a car with a bad transmission from the Car Factory. I am super pissed about this situation. It is very unfortunate that I have to be stuck with a car that has a bad transmission. Also on the third attempt to fix the issue Leo told me that I am responsible for the repair myself because his service manager doesn't want to work on the car furthermore. I have notified my Bank of the situation. I notified Kia of the situation, but unfortunately the Car Factory doesn't care to help me with this situation. This review is to inform anyone who is interested in buying a car from the Car Factory that if you have any issues with your car immediately after purchasing it, your car will have no warranty and you will be given the runaround. No one will try to help you at all. Car Factory is absolutely one of the worst used car dealers you could buy a from. read more

Jose sold us a jeep with issues so bad 2 k later plus rental 3k now and he knew the car was trouble because we took it back he they said Is was alignment that was a lie and you try to call him he does not call back or willing to help We only had the jeep 3 months and nothing but issues and the finances were wrong all lies And they don't care be ware read more

Stay FAR Away from Car Outlet Factory - Worst Dealer Experience of My Life I purchased a vehicle from Car Outlet Factory on February 25, 2025, and it's now mid-June--I still don't have license plates or registration. My temporary tags expired on June 6, and I can't even legally drive the vehicle I'm paying for. That means I'm missing out on thousands of dollars in business each week because I run a logistics company and rely on this van to work. They didn't send me the title registration paperwork until April 29--over 60 days after the sale. Then they had the nerve to pre-fill the wrong date (the day of purchase) on the documents, and when I correctly signed with the actual date, they rejected it and told me to backdate a notarized legal document. That's shady and borderline fraudulent. Even worse, after all this, they didn't send the paperwork to 50States until May 30--more than 90 days after I bought the vehicle, which violates Florida law (you're supposed to register within 30 days). I called 50 States DMV Services, and they confirmed all of this. They've lied about timelines, made excuse after excuse, and have zero accountability. Their negligence has cost me $3,500-$5,000 a week and counting. I've filed a complaint with the Florida Attorney General, Consumer Financial Protection Bureau, and their surety bond provider. If you value your time, money, and sanity, do yourself a favor and don't buy anything from this place. They'll leave you hanging and then blame you for their mistakes. read more

BUYER BEWARE! Do not purchase a car from these criminals. These people belong in jail for their false advertising and miss leading pricing practice. I purchased a vehicle and had to CANCEL the purchase after I came to pick up the vehicle the following day and noticed the mileage that I originally agreed to was 3k miles more than what I signed off on. Management thought it was no big deal to understate the mileage. This is on top of the deceptive pricing they used to advertise the car. I am not sure how this place has 4.5 rating. They must be buying ratings because I wouldn't recommend my worst enemy to this corrupt place! AVIOD AT ALL COST!!!!!!! read more

Car Factory Outlet West Palm - These are the criminals. Selling cars with incorrect mileage lying about doing a soft credit pull while they actually do a hard credit pull - Used Car Dealers Near Me - Lake Worth, Florida

I purchased a vehicle from there and was told about their lifetime guarantee my engine light came on and I called to make an appointment only to be told the lifetime guarantee is not real even though it's all over their website and on their on-hold music. It ironically expires after 3 years... guess what year I happen to be in... so now they won't help. When I first purchased my car, the place had 4.3 reviews, looking back now they must have been fake. read more

Do not purchase a car from these people. It was a very disappointing experience with how they handled the paperwork and conducted business, I met with Gabriela since the loan manager was not there, and she told me that they could not correct the mistake and that I would have to return the car in and that if I would do that that it would damage my credit, her tone of voice and demeanor was very unprofessional, I then ask her if could speak with the owner, she refused to let me speak with him. Nothing but regret in buying a car from them. read more

"Steven G. Business Owner" is not the owner - he is afraid to show his full name and return email! Just another scam. Dear Mr. Eloy Garcia, Why do Customers have to pay different state sales taxes for the same price? Why are the same procedures covered with taxes, and on the other paper they are free from taxes? Why do Customers have different "cash" prices for the same "as-is" car: 22.261.00 USD and 28.653.14 USD? My Brother Dodge VIN: 2C3CDZJG5NH159668. He bought it from your company month ago. Your managers can find papers using this number. Customers hope that they may do this at least for you. Customers tried to reach you, but your personal can not connect us with you. Customers decided to write to you directly because we have already spent one month with your managers. Result is Zero. No answers, no documents, no technical support. But Customers still do not want to invite a lawyer into this situation. They still want to wait for your decision or resolution. read more

Would give a 0 if I could. Go to buy a car and once sitting down with manager to do paperwork he said it would be 20,000$ when the list price was 11,899$. Automatically added 3000$ because list price was assuming 3000$ down and then another 3000$ in fees, and then another 2000$ because I was going to pay cash! When did it become an issue to pay cash in America. Talk about bait and switch and false advertising when the list price is 3000$ under what it actually is and then charging another 3k in fees. Terrible!!!! Absolutely crazy!!!! No cash for them I'll take my cash elsewhere. read more

I did an interstate purchase from this dealership. The video they sent me did not disclose some of the damage to the inside of the vehicle and when I received it, it had trash in it so had not been cleaned very well. Additionally, when I first drove it, I noticed there was a strange feeling when it changed gears. I have since had it looked at and the transmission is well and truly on its way out. I did have a pre-purchase inspection done on it and the mechanic didn't note it either. When my local mechanic looked at it, he told me that the check engine light and code had been cleared a certain amount of days prior. This day fell right on when the vehicle was at the dealership. When I went through the selling process, the salesman was pushy and the finance guy ran my credit against my strict orders not to until the inspection was completed. The GM called apologizing and said I would deal with him directly from there on, which lasted that phone call and then I was handed off to someone else. They were also super slow sending the title and it took a full month before I could register it in my state. I have tried contacting the GM a couple of times since the purchase and for the most part, he ignores me. This dealership is the epitome of why used car salesmen have the reputation they do. Steer clear of buying a car from them and save yourself a lot of stress. read more

Car Factory Outlet West Palm - This is a hole that has been covered up between the 2 seats that was not disclosed. - Used Car Dealers Near Me - Lake Worth, Florida

Carlos did such an amazing job in helping me get my new car! Great customer service and care.

(Español) NO merecen ni 1 estrella !!!!!! FALSO !!! No le creas a estos SCRATCH es PURA mentira, yo lo sospeche desde un inicio pero para darle la duda de si era real. Pase un momento a verificar saque cita por que te hacen sacar cita . Cuando llegas hay muchas personas con el mismo folleto que dice que ganaron 5,000 dólares sin hacer una compra. Y el folleto indica que solo son 2 premios con ese valor. Así que ya cuando observe eso supe que era mentira. En lo que esperaba para que me atendieran otra de las personas me contó que era mentira, te hacen scannear un barcode para hacer un Spin ( RULETA) en tu celular y lo que salga es lo que ganaste. Las personas ganaron $5 DOLARES SON unos falsos. Cuando toco mi turno el representante solo me dijo su nombre y ni pregunto nada sobre el folleto. Quería anotar toda mi información personal con mucha prisa. Yo le dije NO vas anotar mi información yo me VOY. Me pare y me fui . NO TE DEJES ENGAÑAR , sabra Dios que hacen con la información de esas personas que la brindaron solo para hacer una ruleta y luego te den un scratch para raspar . Ni los $5 dólares les dieron en efectivo. La gente se rio y se estaban llendo del lugar por que es un PURO ENGAÑO. NO vayas a este Dealer de porquería . Si hacen eso con la gente imajinate si les compras un carro. Como dicen en mi país te cogeran de PENDEJO o PENDEJA ! (Ingles) FAKE !!! Do not believe these SCRATCH is PURE lie, I suspected it from the beginning but to give you doubt if it was real. Take a moment to verify that you make an appointment because they make you make an appointment. When you arrive there are many people with the same brochure that says they made $5,000 without making a purchase. And the brochure indicates that there are only 2 prizes with that value. So when I saw that I knew it was a lie. While I was waiting to be attended to, another person told me that it was a lie, they make you scan a barcode to make a Spin (ROULETTE) on your cell phone and whatever comes out is what you won. People won $5 DOLLARS THEY ARE fake. When it was my turn, the representative only told me his name and didn't even ask anything about the brochure. I wanted to write down all my personal information in a hurry. I told him you are NOT going to write down my information, I'm LEAVING. I stood up and left. DON'T BE FOOLED, God knows what they do with the information of those people who provided it just to make a roulette wheel and then give you a scratch to scratch. They didn't even get the $5 dollars in cash. People laughed and were leaving the place because it is a PURPOSE DECEPTION. DO NOT go to this crap Dealer. If they do that with people, imagine if you buy them a car. read more

Car Factory Outlet West Palm - FALSO - Used Car Dealers Near Me - Lake Worth, Florida

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My step daughter bought a car from this establishment and never received her contract in hand. I don't understand how these ppl sell someone a 2016 Hyundai in 2022 for 19k! They didn't tell her about their life time warranty nor gave her contract! This is a fraudulent establishment. My step daughter been trying for 2 yrs get her contract and no prevail! Smh my Step daughter said a month after she had the car it started messing up and the check engine light came on as well as airbag light! This is crazy!!! This dealership needs to be shut down for GOOD!!! read more

Went to purchase a vehicle listed on the site for 21000 management tried to up the price to 31000 and say dealer fees and taxes run away it's no way there's a 8000 dealer fee btw this was a cash purchase!!!!!!! Run away stay away read more

Do not fall for their marketing scam like I did. They make it look like your scratcher wins a category but then it's just $5. Then they give you another scratcher to "upgrade" you with terrible odds. read more

This is the worst place with rude and worst customer service. I was never treated like this in any other car dealerships. They did not return my drivers license and when I came home, they did not even call me. Finally I had to call them and ask them for it. They have many hidden fees with exorbitant amount . They will lower their prices to have you on their showroom and then they will put their hidden fees. They are scammers. read more

I'd give a zero if I could! STAY FAR FAR AWAY from this dealer!! Total BS-talk about BAIT & SWITCH! We called regarding 3 cars to confirm they had them and what location they were at: fast foward 30 minutes we show up to the West Palm Car Factory Outlet. "Oh we dont have those cars?!!" Horrible customer service and so thankful we did not buy a car from them!!. They should be ashamed of themselves and fined for doing business that way!! read more

I drove over an hour to see a car they advertised online. I had a trade in and was going to pay the difference in cash. I did not get a positive/welcoming vibe from the Mgr (guess that's what he was)- and the guy that helped me excused himself twice- then on the 3rd time never came back. I would've most likely bought the car I came here to see. In the end I wasted over 2 hours of time...all for nothing. This place seems scammy and unbelievably unprofessional. Perhaps you'll have a better experience but be warned and tread cautiously with this place. As much as I was interested in the car, I think I dodged a bullet here!! read more

PLEASE, DO NOT go to this horrible place I went back and forth more than 5 times just to get my car, they tried to give it to me with Dirty filters, dirty oil, I even got the car dirty they could've recleaned it but i was told "they do not do details cleaning " mind you they're charging you 3k for reconditioning fee, when I asked for the paper that showed reconditioning work nobody could give that to me. The sale man told me they Changed the tires but they didn't want to show me papers to prove it. The key holder was dead, I called for them to reclean my car and change the battery nobody answered the phone or return a call after hearing my voicemail. I already signed my financing papers they manager called me back to tell me that it any up a dollar more and i had resign a bunch of papers again. when I asked why did the apr went up nobody knows. I didn't get the car manual book I didn't get the car manual book instead of them ordering a new one for my car. They told me once a new car just like my car comes in they will give me the book from the car. They try to give it to me without carpets mind you the previous car I got had carperts so the manager grab carpet from a total different car and put them in my car. Just go to a different dealership PLEASE. this is the second time they done this to me and this will be the last time. And please if you're a woman , Go with a male who knows about car with you And to not feel weird by this one creepy manager read more

This dealership is not it! I repeat ITS NOT IT. There's a bunch of fees that doesn't make any sense on why they're so high. Best off buying a used car off the street. The day I purchased my car, this was my first time buying a car, first time inside a dealership. The finance guy didn't explain not one single paper to me and my co-signer. I feel like they are trying to finesse me because I am young and they also failed me. I deserved some type of discount for not doing his job. He wasn't even paying attention to us, he was on his computer minding his business.I realized how much I was paying total for that car when I received a mail at home. I'm currently am trying to return this car but I just have a wait and see what can be done. BUY A CAR THERE IF YOU DONT MIND GIVING OUT FREE MONEY FOR ALL THEIR FEES. I will not recommend anyone to buy a car there, I learned my lesson. Never AGAIN. Fuck this place! Car I got: 2016 Hyundai Accent car price at the dealer was 11k I'm paying total 18k. To let y'all know this is how much money they are taking from people. read more

No recomiendo este lugar, él dia que fui a comprar mi carro, todo lo hicieron a las carreras, para no explicar bien la letra pequeña .No firmen nada sin hablar primero con el financista, luego no hay vuelta atrás. Fui al dia siguiente a devolver el carro, cuándo caí en cuenta del error de haber comprado allí no había nadie que me respondiera. Tuve que quedarme con el carro. Deberían investigar este lugar, y asi evitar que mas personas sean engañadas. Me quieren cobrar unos seguros adicionales, que nunca los mencionaron que yo los debía pagar, resulta que al leer bien el contrato ,decía que son opcionales. Me dijeron que el carro aun estaba en garantia,directo con el concesionario. Fui a los 2 días de comprado, por garantía ya ,la que la batería no funcionaba, y me dijeron, que ya eso me correspondía a mi,no a ellos. Por este motivo decidí eliminar los seguros adicionales, por el mal servicio de post venta. Me dicen que debo esperar de 6 a 8 semanas. Él Banco que financio,dice que este lugar acostumbra hacer esto, que exija que los eliminen de inmediato. Los vendedores son manipuladores, té venden lo que ellos quieren, No lo que tu necesitas. Mi recomendación vayan directamente a los vendedores grandes,donde te respondan y den garantía. No compren en este lugar read more

This car dealer is full of thief. My car cost 24k now i got a bill saying they charge the bank 35k and not even shows my 3k down payment how is this place llegal and even open still something has to be done. Thw worst they all suck cuba and miami together what else ycan you do expect read more

Wish I had read the reviews before stepping foot into this place....do not go here! I set up an appointment to see a specific car that I saw online, and they texted me the address to go to. After driving out of town on a work day to go see the car, I get there and they don't have it. It was at a completely separate location over an hour away. They then told me they'd have the car here for me in two days. I called and called trying to get in contact with anyone at the lake worth location with no luck whatsoever. We finally got to go see the car and they added an absolutely absurd amount of fees on top of it. Overall experience was a complete waste of time and dealing with utterly inexperienced and unprofessional group of people. read more

Hopefully you read this before you spend your money with this very dishonest group. I can tell you that the bad reviews they have are legit. As I have experienced it first hand. I'm sure they will reply apologizing and asking that we call them. But they refuse to answer or call me back now. It's part of the show. Don't believe the BS. My wife and I purchased a vehicle for our teenage son. It truly started great. I bragged about the service, until 24hrs pasted and the check engine light came on. They quickly asked me to drop off the vehicle for a day and said it was repaired. I was amazed that they responded so quickly. That only last another day and the check engine light returned. This has gone on for a month and a half and 5 visits of wasted time to only have the light reset. When you call for service they connect you with your salesperson which Is trained well to lie, delay, and avoid you. A tried to contact other locations to speak with and anyone manager that would honor what they advertise but the calls go to a central hub so they would not transfer me. Instead they said that the Manager Geovanni was on vacation for the next 2 weeks. Amazingly the salesman Leo (which means Lion or Lying in this case) was also on vacation. I finally received a call from a different manager or so he claimed (Jose) he seemed helpful and requested I bring the vehicle back for the fifth time. So I did again just wanting the to fix the issue with a timing sensor that caused the light. when I arrived they did as trained, and told me that Jose was out sick by Leo. But low and behold with bad timing Jose walks out to speak with their next victim and noticed that I notice him. Once again I leave the vehicle and once again it was short lived. Keep in mind that I originally requested returning the vehicle after the second attempt and well within the 7 day return policy they obviously don't honor either. They promised that they would fix it. Or as Jose says "Sir we have too. It's our commitment" At this point I will be having the vehicle repaired by another mechanic. At my expense. All I can hope is that future customers read this and the other reviews that show a pattern and they spend their money at a more honest dealership. Jose and Leo thank for wasting much of my time. I must say your teams ability to band together and screw over a customer is top notch from top to bottom. May the universe return the energy. And customers if you don't believe me read the other bad reviews. If I did I could have avoided all of this. Toby and Sandra V. read more

Found a car with this dealership, called and called, no one answered. Finally got someone to answer the phone. She was very rude but said to fill out financing and someone would call us back. WELL..... NO ONE CALLED. I called back 5 times to discuss this car we wanted to buy for my daughter. I was told someone would call back. NO ONE CALLED ME BACK. They also stated they only finance do not take cash for cars. This a red flag up, so went to the BBB, nothing, not rated. Looked at the reviews on yelp and google, bad reviews. So we bought a car for my daughter from a reliable dealership. Got a great deal! DO NOT USE THIS DEALERSHIP! read more

AVOID AT ALL COSTS! DECEPTIVE ADS AND PRACTICES!!! The 2020 Ford Escape was listed on their website at $17,491. When I got to the dealership, I was told that price reflected a 20% down payment. You had to click on the small print on the site which said "View Payment Disclaimer" under the price to find this. So the actual price of the car was $21,863. The dealership advertises that the car comes with a "Lifetime Warranty." You actually have to pay $899 for an Inspection Fee which activates the warranty with repairs available only at their dealership. They claim no Dealer Fees. I was also asked to pay a Reconditioning Fee of $770, a Transportation Charge of $995, a Certification Fee of $799. They wanted to charge $149 battery disposal fee (actual state fee is $1.50), $50 County Tax (there is none.), $574 for registration, title and tags which cost $174 per the Martin County Tax Collector. You also have to pay additional sales tax on all those fees. Bottom line, the $17,491 car would cost me just under $29,000. I would never have wasted 5 hours of my time and driven 90 miles had I known. read more

the worst stay away do not believe them about anything because they lie cars are not there for test drives after confirming my appointment classic bait and switch. they should be investigated and shut down for their fraudulent and unethical practices yelp, auto trader, cars.com etc should ban them from their sites read more